Just like to thank the lady on front desk for getting me lift home and picked back up and the lady who picked me up and brought me back and the boy who cleaned my car outside and inside, thank you so much, 10/10

Vehicle purchase and delivery was relatively smooth (although delayed due to salesperson being on holiday). However, aftercare has been very poor. Following numerous phone calls (no-one passes on messages to colleagues) and emails I have not received the vehicle log book and have had to pay for a replacement. I gave them everything they needed for my part exchange, but this was not reciprocated for my purchase.

Bought a leaf in may 2023 online without visiting the showroom. Contact signed and money paid all distance selling. Picked up the car in swansea first visit to Bassetts. Decided a couple days later I didn't want the car so enacted distance selling regulations to reject the car as is my legal right (i.e. within 14 days). Garage refused and employed solicitor refusing to discuss with me any further. Went to ombudsman. After 2 months started to drive the car as they had my money. 12 months later ombudsman decided in my favour 100% and told garage to give me my money back. Garage appealed, and in my opinion prevaricated significantly over provision of reasons. Finally ombudsman found again in my favor legally after 18 months and finally managed to return the car and get my money back but the management hid in their offices leaving a confused salesman to deal with the return. It appears the garage wants to sell cars using distance selling but does not want to comply with legal restrictions. Since the ombudsman decision the garages management have not given me the courtesy of an apology nor recognition of the way I've been treated. It has taken 18 months countless email and phone calls to force them to meet their legal obligations.

We have just purchased our new Qashqai E Power, from Bassets Swansea. This was after several new cars purchased from them over the past 10 years. The staff are always very friendly and welcoming, some of which have been there for many years. From Ioan, the dealer principal, Ewan, business manager and Chris, sales executive we have had excellent, professional and friendly service, nothing is too much trouble as they go out of their way to assist in the purchase, providing the best deal. Chris was particularly helpful providing good friendly advice. Also the coffee is very good! We would recommend Bassets to anyone looking for a new or used car.

I would like to thank Nathan for his outstanding input and service to myself and my wife during the part exchange and purchase of the Citroen C4 hatchback, his manners and service to us was impeccable, a wonderful young man you have employed at Bassett, Regards Raymond & Sonia Griffiths.

Recently bought a Jeep from the new Jeep franchise, Bassetts/Citroën Swansea. The whole service from start to finish that we received from Nathan Pyart was exceptional. He took care of everything, he kept in touch with us throughout the process and nothing was too much trouble. We would highly recommend this company.

We have just taken delivery of our new car from BASSETS Citroën this is our 5th car and the whole team has been brilliant yet again and especially Mathew Powell who helped us through the whole process. Matthew went the extra mile to make sure we were totally satisfied and even delivered the new car mats to our home which was very thoughtful can't praise Matthew and the whole team enough. No hesitation in recommending BASSETS Citroën Swansea *****

Dear Rowan, Thanks a lot for your kind and professional assistance for the whole process of our purchasing. And also thanks a lot for driving us back. My wife and I are both new in Swansea, it is very luck and glad to meet you who is sincere, thoughtful and enthusiastic. Feel free to contact me when the car is ready ti delivery. Have a nice day!