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10 reviews from our car dealer reviews community
Leave a review for Bateman Cars St Albans
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10 reviews from our car dealer reviews community

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"Don’t buy"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I wish I had seen these reviews before buying a car from Frank. I took the car to have it health checked at my local garage and the guy said the middle exhaust pipe had a hole and was rusty and leaking amongst another issue that were all spray painted over to hide. He said it shouldn’t have passed the mot inspection which was done a few weeks before we purchased the car. When I called Frank, he said it had nothing to do with him and that the mot place had passed the vehicle. When I called the mot place to to ask why they let the car pass, the woman on the phone was rude and aggressive.

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+1 Found this review helpful
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"Dreadful"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a vehicle online due to covid restrictions. Frank was reluctant to converse via text, probably because this meant everything is in writing. I asked about condition of vehicle and was informed there were no issues. I asked specifically about interior and, again, was reassured there were no issues. I viewed the images supplied to Autotrader and all appeared well. I arranged to have vehicle transported to me. On arrival I noted the passenger door and rear panel had had a poor repair with a quick dusting on spraycan paint just enough to fool the photos. Inside was a cut or tear to the rear seat. After a few days and about 20 miles total useage a noise, now diagnosed as first motion shaft bearings, appeared. Frank was not interested in me any more. He tried to palm me off with his equally dodgy (but dealer beneficial) scam warranty company Handler Protect who, if you read Trustpilot reviews, refuse clims left right and centre. Frank claims to be innocent in all this yet he alone failed to comply with consumer law by refusing to accept the responsibility and liability he carries as a dealer. Thats okay Frank; County Court action (probably not the first) arriving on your doorstep very soon unless you wish to start playing ball. I wonder what lies he will conjure up to defend himself on this site. I, however, hold the absolute truth - the car he sold me. Any TV investigative journalist is invited to view it for themselves.

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+2 Found this review helpful
"Excellent buy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently purchased an amazing priced low mileage vehicle from frank. (Citroen C1) The car was cheaper than nearly all of similar spec/ age etc. Immaculate condition, Drove like a dream. Frank was straight to the point and was very trusting and easy to deal with. Highly recommend.

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+0 Found this review helpful
"Very angry man"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had just one business transaction with Frank Bateman. He changes his mind and his stories to fit his argument. Little logic, but lots of hot air. I had a very bad experience and found him to be way too angry, accusing, and unpleasant for my liking. I would advise against doing business with Bateman Cars St Albans as seller or buyer.

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+5 Found this review helpful
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Have now bought 2 cars from Frank, looked at other dealers and came back to him both times. No hard sales-just good advice.

"Untrustworthy Seller"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Ok, here is a massive warning for anyone thinking of buy from Bateman Cars in St Albans: Do Not Buy From this Seller (Also known as Bateman Cars or Frank Bateman). To say they lack integrity would be to put it mildly. I have been a victim of their misrepresentation of a vehicle and currently seeking legal counsel. Be especially wary if you are purchasing from them privately. Be very apprehensive of The Frank Bateman character, because lying comes easy to him. If you wish to avoid the predicament I now find myself in which is having a vehicle that does not function as it should and making resale impossible then please stay as far away from this dealer as you can. If you wish to know more about this dealer than contact me on: mmnl_hall@yahoo.co.uk, I will be happy to go into detail about my experience with him.

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+12 Found this review helpful
"Rachel"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a lovely Ford KA, low mileage and great price - all in all an excellent deal! Frank was extremely helpful and genuine, would highly recommend to anyone.

"Richard Beardwell"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a beautiful Fiesta 1.25 on Monday from Bateman Cars in St Albans​ (14/11/2016), drives like a dream , Frank was really helpful I believe that I got an excellent deal from a honest person Thanks Frank.

"Jimmy Harris"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Last August I brought a Corsa from Bateman cars and was very happy,good car good service,so this week I wanted a small car for my granddaughter so I looked on this site and found a Aygo ice and purchased it last week, she is over the moon with the car and the service,thank you Frank!

Frank from Bateman Cars St Albans in response to Jimmy Harris

Thank you for your repeat business. It is always nice to see someone taking the time to put some positive comments. We try hard to provide an honest and straightforward service. Great prices, honest genuine cars.

"JD"
3.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a lovely 2008 VW Fox which had VW fsh and had only had 2 lady owners from new. Great car with lots of paperwork so at first was really happy. At point of sale Frank was great to deal with although he wouldn't budge on price at all. I asked about warranty as I had never bought a second hand car from a sole trader before and he said he would provide a 1 month warranty. The car had been MOT'd the day before without any advisories. I drove it home around the M25 and it drove perfectly, however on returning home and driving at low speed around country lanes I noticed an annoying rattle from the rear which at first I just thought was something in the rear boot well where the spare wheel and tools were but on looking there was nothing obvious. My husband did a thorough check of the car and said it could be a rear shock absorber so nothing too serious and something we could buy and replace ourselves. We initially ordered one from VW and fitted it and it did solve 90% of the rattle but it was still there which meant the other side needed replacing too which we have now done and it's sorted. The shock absorbers were £52 each and as my husband fitted them it meant no garage costs. I called Frank to explain and he wasn't at all helpful and said that they were OK when I bought the car (admittedly on test drive we never heard the rattle but there were 3 people in the car on a main road at higher speed so it wouldn't have been evident). He then back peddled and said the warranty only covered engine and gear box and that the car was old!! He was very unprofessional and in the end put the phone down on me!! So a lesson learnt, don't buy a car from someone who is only interested in the sale and not the after sale.....a token gesture of a contribution towards the shock absorbers would have gone a long way considering the actual cost of the parts was only £104!! It's a shame as I would have even considered buying from him again.

Frank from Bateman Cars St Albans in response to JD

My only reply to this is simple. Don't expect anybody to be forthcoming with offers of cash for repairs after you have fixed it without speaking to them first and not been given the opportunity to look at the car prior to any repairs being carried out. This applies to small or large traders alike. Nobody would just send money because the buyer asked for it. This particular car had just been mot'd and no fault existed and had a independent mechanical report prior to sale with again no faults.

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Dealership Information

Bateman Cars St Albans is an Independent dealership that is based in St Albans. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
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    Address

    Bateman Cars St Albans
    4 Fairway Close
    St Albans
    Hertfordshire
    AL2 2QX

    Get in touch

    07738 016064

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    Dealership Statistics

    50%
    Would recommend this dealer to family and friends
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    Additional Information About Bateman Cars St Albans

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