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8 reviews from our car dealer reviews community
Leave a review for Beadles Land Rover Sidcup

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8 reviews from our car dealer reviews community

Leave a review for Beadles Land Rover Sidcup
Click on the stars to start your review
"Shocking customer service"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Unfortunately, there's no option to give Beadles Land Rover in Sidcup zero stars. A few days after the annual service of my car I noticed that the amount I was charged for a replacement part was approx 50% higher than the price quoted to me over the phone. Since then despite a visit to the showroom and numerous phone calls I’ve received no response. Each time I have been told that someone will call me back the next day and a week goes by and no one bothers to call. On the 2/11, after refusing to be fobbed off again, I eventually managed to speak with Paul Jacobs (who I was told was a manager) who promised he would check the details and come back to me. A short while later I received a call from Kelly, who promised that she will check and come back to me on Monday. I reminded her that she had promised to do the same about 3 weeks earlier, but she had no memory of the conversation. She didn’t call me back on Monday and neither did anyone else. Following further phone calls I managed to speak with Charlie Power on 10/11 who said he would need to check the details. I expressed my frustration and dissatisfaction and he asked me to do him the “courtesy” of giving him until end of the following Tuesday (13/11) to investigate and respond. The end of another week and Charlie hasn't had the courtesy to call me back. According to the website the Beadles mission statement is; “To continually exceed our customers expectations".

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+0 Found this review helpful
"Excellent customer service "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had an excellent experience from the garage when I bought my discovery from the Beadles Sidcup Landrover garage. Great customer service and good follow up from after sales team. You are always make welcome when at the garage.

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"Disgusting Customer Service "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Stay well clear of Beadles Land Rover in Sidcup. I would not recommend using this dealership will take your money and then avoid you completely.

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+6 Found this review helpful
"Appalling service"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Keep well clear of Beadles Land Rover Sidcup the treatment you get when things go wrong is disgusting take your money else where. There are far better Land Rover dealers out there.

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+6 Found this review helpful
"Service Department "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went into Beadles Service with problem of front under bumper panel of my Discovery 4 dropping down. Charlie was very helpful and came out to look. He quickly diagnosed the problem and told me what part to order. He said when it comes in they would fit it free of any labour charge. The part came in the next day and was fitted within 10 minutes with no fuss. Charlie was courteous and his approach and very helpful. I even got a free cup of coffee. Brilliant.

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+0 Found this review helpful
"First 2 years the service was quite good"
2.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The first 2 years the service was quite good then it got progressively worse. .. having to wait 3-4 week for an appointment. . Also booked appointment not found on the system. .. 2 weeks after end of warranty the apparent fault just keep coming up... Brakes needs replacing but yet 3 month later brakes still working, Was thinking of get another new car from Beadles Sidcup but will now look elsewhere. ..

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+2 Found this review helpful
"Extremely poor service! Never again"
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When we initially went to Beadles Land Rover in Sidcup they were very professional and helpful then as we came back again and again this service then became a let down. Every single time my car has had to go in for something I have left with another problem that they have caused. When speaking to the staff and the even the manager they will NOT accept fault and deny that it was caused by them. How can a problem that was never there when we dropped the car come to surface once the car has left this dealership? I then get told 'we will do it as a favour and get this fixed for you' - how is this dealership doing me a favour when they keep causing the problems? This is their way of not accepting blame and getting it rectified. By a number of staff I have been told we are doing you a favour, I am sick of hearing this and will never come back to this dealership and do not advise anyone else to either, you will only leave with more problems!

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+8 Found this review helpful
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"Beadles Sidcup Customer"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Beadles of Sidcup totally exceeded expectations, after dealing with previous dealerships who wouldn't give you the time of day I wasn't expecting such a great service. They were so professional and helpful throughout, they gave me champagne when the sale was finalised and maintained their excellent service after the sale with any work the car needed. I highly recommend them to anyone.

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Dealership Information

Beadles Land Rover Sidcup is an Franchise dealership that is based in Sidcup. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Land Rover
Franchise Dealership

Services available
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Ratings
8 reviews2.8 out of 5 stars — Rated Average
Excellent
3
Very Good
0
Average
1
Poor
1
Terrible
3

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Contact Information

Address

Beadles Land Rover Sidcup
143-145 Main Road
Sidcup
Kent
DA14 6PB

Get in touch

020 3281 7203
http://www.beadles.sidcup.landrover.co.uk/

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Dealership Statistics

37%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Beadles Land Rover Sidcup

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