Where do I begin with Beck Evans. Purchased a Range Rover Sport end of November and was told car was ready to collect on 1 Dec. Spoken to Rob and even booked train tickets, as I was coming from West Yorks. On 30 Nov I was sent a video of vehicle and showed battery fault with key. He later called as I was told the vehicle actually has a fault with the key and as a result cannot collect car on 1 Dec. The car needed to be booked into Land Rover. An email on December 2nd indicated a booking for December 11th, but this information was contradicted on December 5th when we were informed that the car would go to Land Rover on December 7th, with a potential collection on December 8th, even as late as 9 p.m. On December 8th, after waiting for confirmation plans for potential collection, we were left in the dark. After following up, Mr. Sharman advised that the car would not be seen until the afternoon, rendering collection on that day unviable. Subsequent attempts to reach Beck Evans on December 11th were fruitless, with no response to 6 calls/emails, including attempts to contact Rob Sharman and Ben Marle (sales manager). On December 12th, after 5 p.m., I received a call indicating that the car would be ready on December 14th, for a pick-up on December 15th. The situation escalated on December 19th when Ben Marle from Beck Evans informed us that the required parts for the car repair could not be ordered. This contradicted previous information, causing further frustration. We then felt we needed to address the issue with the director, Sam Evans. On December 20th, this proved to be equally disheartening. Sam Evans failed to provide concrete information about the car's readiness, displayed a dismissive attitude towards our concerns, and abruptly ended the call with a discourteous tone. Furthermore, on the same day, when we contacted the garage (Land Rover Canterbury) directly, we discovered that the required parts had been ordered six days ago, undermining the information provided by Beck Evan's with a potential to have car repaired by new years. The entire ordeal has been characterised by a lack of transparency, miscommunication, and a dismissive attitude towards customer concerns. The director's abrupt decision to cancel the sale without considering our rights to have the car repaired is unacceptable. We felt the failure to undertake a thorough due diligence check of the vehicle prior to sale has been a significant contributing factor to the issues faced and this led Beck Evan's not selling the vehicle due to the loss they faced ordering new keys and a new modular from LR. In summary, the customer service at Beck Evan's has been shockingly poor, marked by a failure to fulfill promises, lack of accountability, and an overall disregard for customer satisfaction. I strongly CAUTION potential customers to thoroughly reconsider before engaging with this dealership.

Bought Range Rover Evoque, and after three months, we noticed drops of water leaking into the passenger side from the top of the windscreen and getting worse. When contacted Beck Evans, they said they can't do anything because of the 100-day warranty scheme, and this issue not come under their extended one year warranty. When I stressed it's a water leak and we found only now because of the heavy rain, a wonderful staff told me... you should have checked while you buy and also in England every week is raining. Best possible reply for a customer who spent 22K. I insisted this issue was there during the time of purchase and rather than saying the 100 days warranty, show some responsibility and get this sorted somehow. They ignored. Till sale, very polished customer service, and once we got an issue, the real customer service was delivered and thoroughly disappointed. Never ever go anywhere near.

A great company with a wonderful stock of vehicles. Bought my F-Type Convertible 5 litre supercharged from them a year and a half ago. Excellent support too, if you have any problems. Highly recommended!

I recently purchased a 2013 nissan cabstar from Beck Evans. I collected it on a Saturday afternoon. I drove a short way and parked the vehicle for a few hours and returned to drive home. The smoke that came from it was unreal. I've had vans and trucks all my life and was not expecting a brand new truck by any means. People were actually stopping me on the way home. Monday morning I called and was contacted by someone from the workshop who openly admitted they knew about the smoking issue and still went ahead and sold me the vehicle. They asked me to drive the vehicle for 1000 miles presuming so they could claim of my warranty that I paid for. I reluctantly agreed as I did not want to cause them any issues and at this point thought it would be plain sailing. By the Wednesday it was evident that the vehicle had a serious problem and after starting the truck outside a local cafe filling it with smoke I called the workshop and arranged to return the truck. The following Saturday the truck was dropped back to beck evans and they then had the vehicle for 2 weeks to which I had no replacement. After finally having enough and a few stroppy emails I had a call from sales manager Shaun. Admittedly shaun arranged a spare truck for the duration they had mine. They also offered me a poxy free mot and service next year. (Hope it's not from the same mot company as the ones who mot'd my replacement. That came straight from mot allegedly but had no working wipers!) The truck they delivered me had no working windscreen wipers resulting in after them dropping it to me I was stranded on my way home as it was raining. Again another vehicle from beck evans stranded outside my house. 4 days later I had a truck that worked, it didn't lock but it drove. Finally my truck was delivered back and all seemed OK. I left it for a week but all that had changed was the black smoke had slightly stopped and the white smoke hadn't. The engine management light was now on and the truck was missfiring. It then took a further 2 weeks for them to agree to buy the vehicle back from me. Beck evans could not repair the vehicle, puts a lot of hope into a company that sells vehicles in excess of 200k and can't fix an old cabstar. My finance agreement with Motonovo needed to be unwound by Beck Evans instead they settled the finance resulting in me losing 2 months payments made for a truck they had longer than I did. We are now over 3 months on and I'm still trying in contact with shaun who insists he did all that was asked. The only person at Beck Evans that has any decency is Billy in the workshop he is a genuine person. In a nutshell, beck evans knowingly sold me a vehicle with an issue they couldn't rectify, then supplied another un road worthy vehicle in the mean time. Its now cost me time and money all because In the beginning they didn't do the right thing. I would not buy another vehicle from them and would strongly advise others the same.

Fantastic service from Start to finish. Dealt with Rob. Kept me up to date throughout the process.