I Recently Bought An Mercedes A Class A200 From this dealership . Within 3 months I’ve had to return the car to there mechanic 4 times under my warranty . After each time , I asked if I could get a copy of the invoice so I know which part has been changed which they have never done . There customer service and timing is very poor and unprofessional, often having to call up multiple times in the day . I’ve read many reviews of people complaining about the same thing , I’d advise to avoid at all cost

£15,500 spent at this place on an Audi Q7. Had it a few weeks and vehicle cut out on me and wouldn't start. Got it recovered and taken to Audi and £743.60 later they diagnosed the problem. BCM refuse to put their hands up to this charge or even help with this fault in any way. They said my warranty doesn't cover it. (I knew that one was coming) If I could put negative starts on this review I would. Disgusting company and service. Just after your hard earned then left with issues and head aches. I wouldn't recommend this place to anyone. Stay well away :(

had a very bad experience with this dealer. I bought a BMW 5 series off them that one of the members from the shop drove home daily from the showroom. I inspected the car on a Thursday and went to pick it up on the following day when the shop was in the process of closing and it was raining very hard so I did'nt get to do a final check. When I went to wash the car 2 days after I realised that one of the rear brake light had water in it as it had cracks in it. When I contacted BCM(luton) they tried to tell me the light was'nt like that when I picked up the car. 2 days later as the temperature was very hot I tried to switch the ac on and that did'nt work either. We came to an agreement that I would fix the ac and they would fix the light however I had to be calling them numerous times daily as I was'nt getting anywhere. Finally they bought the light and I was told by Jay to fit it and send them the invoices but when I did they compensated me for the light but not to fit it. JUST BE CAREFUL WITH THIS DEALER....YOU HAVE BEEN WARNED

vehicle not as stated, on arrival vehicle hadnt even been washed, alloys damaged and one certainly would need replacing over a refurb. in the back of the car there was dirty used face masks and inside plastic panels had been scratched with what looked like a knife. Arrogant and of course, it was a used car so i should expect damages.... i would also expect that to be enclosed in the vehicle description to save me driving 5 hour round trip. do not recommend and wouldnt trust anything they sell. check out the review on social media where they had sold a vehicle that had been previously written off.

Very professional sale peoples

Terrible service. I canceled my car contract next day. I still waiting for my deposit back. The credit company still didn't receive money back. And know is over 2 weeks. Just wondering how long takes to send money back?!!!

Left a £100 deposit on a car was then told there was a fault with the car so we couldn’t have it I’m now in the process of trying to get the deposit back which they keep telling me it’s been sent but I’ve had nothing back I’ve seen other reviews with the same issue DO NOT USE THIS DODGY DEALER

Bought car recently for £15000 had afew issue with after afew weekend thanks god have witness and proof ..really rude people inside customer service vad and they are really rude ..the issue I have with car can be fix easy but they just didn’t want fix it ..all lier staff inside if you bought any car from this dealer please take evidence as video or pictures…I report it to trade standard ..it’s dodgy really ..don’t waste your money on this dealer