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Brought a car of benedicts of bristol delt with bob very helpfull and made you fill welcome would recommend this company to any one looking for a car.
I found the car I wanted on Autotrader and arranged to go and see it. Afterwards I Googled this site and was put off. To be fair on the Benedicts I rang them to say why I would not be coming. They said why not have a look at Autrader's reviews and I was very pleased I did. This is the review I posted with them a week after buying the car Altogether a pleasant experience. When I visited I was shown the car by Mark and took it for a drive. He went carefully though all the service records etc. and allowed me plenty of time to look at them myself so I felt confident I had missed nothing. I went away to think overnight and then rang the next day a put a deposit on the car. I returned next day to collect it and again was carefully taken through all the documentation by Mark. I bought a 3 year RAC warrantee so given its main dealer service record, current rust warrantee, HPI provide by them and 5 month old MOT I feel well covered. The car, a Mazda MX5, four and a half years old, 10,000 miles on clock, one owner is an absolute joy, and after a week of driving it I have found nothing that disappoints me. I am so pleased I went to see it.
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Amanda Bartle-Jenkins from Benedicts Of Bristol in response to A very pleasant buying expirience.
Thank you for taking the time to leave such a lovely review. It was a pleasure to be able to help you and we look forward to seeing you again in the future.
Not every person has the money to pay £10000 for a car, but when a car is advertised as a cheap trade in for £1500 and advertised as clean for year and in good condition, then that is what you would expect to see, but when you turn up and see damaged panels, no water in the engine, oil below min, brake fluid well below min, problems with the pullys on the engine causing noise, interior looked like cattle had been kept in it. and then when we mentioned to the manager that there was a few issues with the car, his reply was well the trouble is you people turn up hear wanting a good car for nothing? take it or leave it, after all what do you expect for £1500, you cant buy a bcycle for that now? well my answer to you is, i do not like to be spoke to like something stuck on the bottom of a farmers boot, i do exspect a car that is safe to be on the road, and by looking at the front brake disc pads, it should not have been, this may explain why the fluid in the brake fluid tank was empty. your reply was disgusting. your attitude was disgusting, it was quite plain to see that in your eyes we were just working class persons on a budget, so because we did not have £10000 to spend you could not be bothered, and you made this 100% clear. thank you Benedicts of Bristol.
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Staff from Benedicts Of Bristol in response to ignorant manager with a bad attitude
Thank you for taking the trouble to write a review.I am disappointed that your buying experience fell short of your expectations.However,I feel I must take issue with your version of events.You rang on Friday afternoon and asked to view the car early Saturday morning.I explained that the car had only recently arrived on site and had not been cleaned.You replied that was fine,and asked to leave a deposit to reserve the car.You and a colleague arrived before we were open but one of our staff found the keys and let you carry on looking.You expressed to me that although it was cheap there were items that needed renewing and asked if I would reduce the price.I said I was not prepared to do that.You both left the premises.The conversation was good humoured with banter between the 3 of us.
After purchasing a BMW Coupe from Benedicts in May I was initially faced with a lot of issues. The week I purchased the car the engine light came on, so naturally I returned it to the garage. Initially their stance was you pay half and we will pay half or alternatively bring it back and we will fix it. I did take it back to them, however after previously being stung by another car dealer in previous years I didn't hold out much hope. After the first repair (that they paid for) the car failed again shortly after. I then contacted Ben who asked me to bring it back to put it in with their specialists. I returned it to them in June to have further work done. They did keep it for a month, however this was due to their mechanics re locating but they loaned me a courtesy car. Unfortunately after £1300 worth of work the car failed again! Therefore I contacted Ben and he explained that I could take it back to the specialist, which I did! After getting it back the other day things seem to have gone well! It hasn't been the most ideal situation, however I don't think it could have been predicted. Ben at Benedicts has been quick to respond everytime I have had an issue and has covered the cost of repair each time it went in staying true to his word (I reckon in total the work has amounted to about £2500) Ben is a good guy, and after being stung by a massive prick in previous years Ben has managed to restore my faith in humanity. In my opinion Bob is unreliable, fails to reply to messages and fobs you off. In summary I don't feel that Benedicts could have done anything better as they did everything the could. The moral of the story is, don't buy a German car! I've had 4 and they have all managed to pull my pants down!
Davine Goodchild in response to BMW 320 Coupe
They caused horrendous problems to my husband and myself, their website should be reported to the trade descriptions act, they clearly have no garage as displayed, and operate out of a industrial unit. Once they've got your money, when complaining you no longer exist, beware as they will fob you off with excuses after excuses, but do nothing to solve the problem, beware they do not attempt to drag out your time limitation of 30 days when making a complaint, under the new 2015 Consumers Trade Act. My advice and my husband's; give them a wide berth and make sure everyone knows about them.
Have dealt with Benedicts a number of times and they are fantastic. Ignore these few bad reviews from people who obviously do not understand how the car sales industry works (ie first come, first serve - at least they are good enough to let customers know about other viewings on cars, which a lot of other car businesses do not). Their customer service is brilliant and they always go above and beyond to make sure that the customer drives away happy. These few reviews just go to show how some people can never be pleased and do not consider that it is a very busy business and that phone calls and emails will not always be answered within 5 minutes. You only have to look at their Facebook page to see a plethora of 5 star reviews all commenting on excellent customer service. I look forward to dealing with Benedicts again in the future and have recommended them to all my friends and family.
We bought a Landrover from Benedicts of Bristol and have been stung. Bob & Jake - very poor customer service! A big chip in the windscreen of our new Landrover was meant to be fixed prior to collection. We turned up to find it was even worse. Now we have a ping pong of 'you pay and we will go halves'. They ignore calls and emails - they really do behave like shoddy Used Car Salesmen. Avoid them at all costs! Once they have your money they dont care!!!'
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Dave in response to Sarah
You need to chill out, it's a windscreen chip. Multiple posts to damn Benedicts when I've bought three cars from them with absolutely no problems at all. I would highly recommend them.
I arranged a viewing on a car yesterday for 3 PM today. Having explained how keen I was to purchase I was told that the vehicle would be available to take if I so chose. This morning I had a call whilst at work from Jake to tell me that Bob had arranged a viewing just prior to mine. Keen to see the car, I took a half day holiday to get there earlier as suggested. After a 2 hour drive I called, stuck in traffic to be told that they had the other viewer in earlier and would advise if a sale was struck. After finally arriving and having not received a call, I phoned to check of availability. I asked to speak to Jake, but was told he was on a test drive. Explaining the reason for the call, the person I spoke to told me that the car had been sold and that they were a sales organisation. Please don't waste your time like I did. Yes I understand the importance of sales but customer relationship is equally important. They are cowboys who don't care about the customer. Check out the garage in Thornbury (not ford). True honest company.
In Feb. 2016 after seeing an advert for a 54reg Honda Jazz on Autotrader for Benedicks I spoke with the sales manager & agreed to giving a deposit to hold this car. I was told verbally that the car was one owner with 22000 miles with full service history & they would give a comprehensive warranty + a RAC breakdown cover for 3 months this all seemed ok so I arrnged to travel up on the 9th Feb. I was met by Bob the sales manager at the station with the car & was taken to the office , here I had a quick look through the car history & took the car for a short test drive it seemed ok [ only a couple of miles ] . Back at the office went through the paperwork for the sale , I was asked if I wanted the extended warranty I declined & said I was OK with there warranty & breakdown Insurance, problem Bob denied all knowledge of this, I decided I would not press this & completed the sale. I left to drive the 125 miles home & all seeded OK untill I tried to pull away at traffic light near my home [ slight incline ] the car SHUDDERED [ like driving over rumble strips ] I drive around again & repeated the procedure , same. Went home telephoned Bob & the only response was IT WAS FINE WHEN YOU LEFT. Before I phoned I checked the Automatic gearbox oil it was very dark brown [ bad news ] I also went through the service records thre was no evidence of any service on the gearbox according to the HONDA service manual this was due at 4yrs, 7yrs, 9yrs, I told Bob all this but he did not offer any advice other than IF YOU DONT LIKE THE car BRING IT BACK , not very helpfull. The following day I took it to a main Honda dealer who confirmed my worst thoughts the gearbox start clutch was very badly worn/ contaminated , they would flush the old oil out & refill cost £ 150. it may help. I phoned Benedicks & Bob said they would pay half or I could return the car for a refund. I liked the car so I reluctantly agreed . A couple of hours later the car was done but within a couple of miles as bad as before. Honda said the gearbox was very bad and it was due to the lack of service & would have been like this for some months or longer & would get worse & the only way was to replace the clutch cost £850. I decided to return the car [ had the car for less than 1 week ] I phoned Bob who said OK but the return costs would be for me to pay. I believe the fault was known before I purchased it , there is no way a competent mechanic would have missed it . At this I decided to return
SJ Smallpage in response to tenpin
I can't believe your experience. We too have been stung by Benedicts. A big chip in the windscreen of our new Landrover was meant to be fixed prior to collection. We turned up to find it was even worse. Now we have a ping pong of 'you pay and we will go halves'. They ignore calls and emails - they really do behave like shoddy Used Car Salesmen. Avoid them at all costs! Once they have your money they do t care!!!'
Benedicts of Bristol were awful, this is the last place I would ever buy a car from after my experience. There were multiple problems which they were very poor at dealing with, my finance company had to resolve one of the issues as they were being so poor. Their record keeping was shoddy and they were rude and insulting. I wouldn't recommend them at all.
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Benedicts Of Bristol
Unit 5 Pagans Hill Farm Estates Scot Lane
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