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11 reviews from our car dealer reviews community
Leave a review for Rybrook BMW Wolverhampton
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11 reviews from our car dealer reviews community

Leave a review for Rybrook BMW Wolverhampton
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"Poor service"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had a recall on my Series 1, took it in, job in good time, but on picking up the car drove it home for my wife to say someone had been smoking in it, we don’t smoke, I told Rybrook who where very sorry and promised to investigate and would give the interior a clean, but trying to get it done has been a nightmare, when trying to arrange the person I needed to speak too was always busy and never phoned me back. So I gave up. Will never go to Rybrook BMW in Wolverhampton again. VERY POOR CUSTOMER CARE

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"Very disappointed "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had my bmw x5 booked in at Rybrook BMW in Wolverhampton for recalls waited over 40mins for them to inform me the computer were down .so why counldnt the say when i 1st came in very its yhe second time now bmw have ley me down neva again

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"An excellent car buying experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

As an avid BMW fan, having had 7 BM's since 1993 both new and used, we recently had the best ever buying experience at Wolverhampton Rybrook. Christian Short the Salesperson was excellent, listened to our requirements whilst intending to buy a used vehicle, his knowledge and understanding was amazing and we bought a new vehicle (X1) and are more than happy with the deal.The handover and paperwork all went like a dream and having contacted him several times with queries since he has come up trumps. So the sales side is excellent,I have read the reviews about poor back up service and will hold court on the service side and will review this later.Thanks again Christian and Rybrook BMW Wolverhampton.

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"Terrible after sales service"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would never choose to own another BMW. Collected my approved used BMW (10 months old) from Rybrook BMW Wolverhampton. Sales side was OK, service side ever since has been shocking. They have now had my car 3 times to rectify a minor dent. The first and second time the paint work was absolutely shocking. The courtesy car I was sent on the second time was absolutely filthy, covered in a blanket of dead flies at the front and thick on the windscreen (needed to wash it myself as was dangerous) and tobacco on the driver seat. I complained to BMW UK and then got a call from the dealership. It was requested they had my car for a 3rd time to rectify. Courtesy car was a bit cleaner this time. It was agreed as a gesture of goodwill they would fill my car (it was half full already). I would hope so considering each time they have the vehicle it is an over 40 mile round trip and the paint should have been good when we collected originally. The car arrived back last friday and to date no follow up courtesy call to ask if we are now happy with the work. I have just spoken to BMW Uk and they were not interested in the slightest and just said we will let the dealership know. After a happy Jaguar owner for 3 years i would never recommend BMW to anyone.

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"Shockingly bad customer service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Rybrook BMW Wolverhampton has the worst customer service I’ve ever experienced. They failed to send me an MOT reminder then when I took my car in after driving it for 3 weeks unaware that my MOT was due they failed to let me know it had failed the MOT. They called to say I could pick it up at 17:30 so I assumed it was all ok. I’ve never encountered such incompetence, idiots.

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"Extremely poor service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Rybrook BMW in Wolverhampton do not listen to customers, constantly spoken over by so called business manager, very poor communication, not interested in any customer problem. Sorry BMW you have just lost a loyal customer.

"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Slight problem with my new car relating to brakes vibrating. All sorted under warranty and car returned back washed and clean. Great team in Wolverhampton since Rybrook took over - from sales to service. Well done Rybrook BMW Wolverhampton- keep it up!

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"Avoid BMW Wolverhampton"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Unprofessional staff They make you feel as if they are doing you a favour because they sell you a BMW. The staff and her manager were not straightforward and misled us in our purchase of a 3 series bmw.

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"an ex BMW manager"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Harassed me and stopping me leaving by parking a car in front of mine Gave me a load of unnessary grief fro parking in one of their slots

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"good to deal with"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Benham BMW were really good to deal with, they told me exactly how long everything was going to be getting the car sorted and they definitely deserve a good review. There was an issue with the car which wasn't covered by the warranty but they admitted it was a fault they should have seen before selling the car so they made the repairs at no cost to me. I'd happily recommend them.

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Dealership Information

This site was previously operated by Benham BMW.

Deals in: Cars
Manufacturers: BMW
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
11 reviews2.4 out of 5 stars — Rated Poor
Excellent
3
Very Good
1
Average
0
Poor
2
Terrible
5

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Contact Information

Address

Rybrook BMW Wolverhampton
Lever Street
Wolverhampton
West Midlands
WV2 1AD

Get in touch

01902 457000
https://www.rybrookwolverhamptonbmw.co.uk/

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Dealership Statistics

36%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Rybrook BMW Wolverhampton

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