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Would never choose to own another BMW. Collected my approved used BMW (10 months old) from Rybrook BMW Wolverhampton. Sales side was OK, service side ever since has been shocking. They have now had my car 3 times to rectify a minor dent. The first and second time the paint work was absolutely shocking. The courtesy car I was sent on the second time was absolutely filthy, covered in a blanket of dead flies at the front and thick on the windscreen (needed to wash it myself as was dangerous) and tobacco on the driver seat. I complained to BMW UK and then got a call from the dealership. It was requested they had my car for a 3rd time to rectify. Courtesy car was a bit cleaner this time. It was agreed as a gesture of goodwill they would fill my car (it was half full already). I would hope so considering each time they have the vehicle it is an over 40 mile round trip and the paint should have been good when we collected originally. The car arrived back last friday and to date no follow up courtesy call to ask if we are now happy with the work. I have just spoken to BMW Uk and they were not interested in the slightest and just said we will let the dealership know. After a happy Jaguar owner for 3 years i would never recommend BMW to anyone.
Rybrook BMW Wolverhampton has the worst customer service I’ve ever experienced. They failed to send me an MOT reminder then when I took my car in after driving it for 3 weeks unaware that my MOT was due they failed to let me know it had failed the MOT. They called to say I could pick it up at 17:30 so I assumed it was all ok. I’ve never encountered such incompetence, idiots.
Rybrook BMW in Wolverhampton do not listen to customers, constantly spoken over by so called business manager, very poor communication, not interested in any customer problem. Sorry BMW you have just lost a loyal customer.
Slight problem with my new car relating to brakes vibrating. All sorted under warranty and car returned back washed and clean. Great team in Wolverhampton since Rybrook took over - from sales to service. Well done Rybrook BMW Wolverhampton- keep it up!
Unprofessional staff They make you feel as if they are doing you a favour because they sell you a BMW. The staff and her manager were not straightforward and misled us in our purchase of a 3 series bmw.
Harassed me and stopping me leaving by parking a car in front of mine Gave me a load of unnessary grief fro parking in one of their slots
Benham BMW were really good to deal with, they told me exactly how long everything was going to be getting the car sorted and they definitely deserve a good review. There was an issue with the car which wasn't covered by the warranty but they admitted it was a fault they should have seen before selling the car so they made the repairs at no cost to me. I'd happily recommend them.
I phoned up about the car and had a quick negotiation and was all done in a timely manner. When i went to see the car that day i took it home with me, make such a difference knowing nothing crops up last minute. I have actually had a couple of issues come up, which have been resolved but clearly i would rather they didnt happen at all but i cant blame Benham BMW for that.
This site was previously operated by Benham BMW.
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Rybrook BMW Wolverhampton
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