Car Dealer Reviews is an
official partner of Auto Trader
Christian Short was exemplary from start to finish. His level of customer care second to none. I would have no hesitation recommending him to anyone
I was served by Jordan Checkley, his service was friendly and efficient; i was completely satisfied with the service
Always excellent service from Rybrook BMW Wolverhampton. I’m currently on my 2nd 5 Series from here and my mum has a 3 Series Touring from here and we are both extremely happy with the service provided. The sales people we dealt with are Dom on used cars and Matt on new cars. Would recommend 100%.
Bought my first BMW from a main dealer (Rybrook) having had experiences with independents before this. Clearly this is a 'get em in get em out' sort of dealership with very high volume - the upside is this means a lot of choice - they had so many vehicles. Downside - pressure from sales people to "close the deal" right from the word go. As a Porsche owner, I expected some time to consider etc and frankly BMWs are such good cars that they sell themselves (I guess they worry about Audi) but it's all v pressured from the sales side here. The car I bought is a great car - but a newer model was cheaper in another part of UK at main dealer so they are not "cheap" at Rybrook, so on the BMW side its 5 stars but this is about the dealership. Sales person was inexperienced but nonetheless v friendly and finance guy also good got me a pretty good deal. My disappointments come from the car having quite obvious faults which I noticed on the way home and they didnt spot, I dont live near Wolverhampton so pointless to go back. Was also "promised" a free first service but when the time came it was clear car had no service pack so I just took it to my local main dealer at my cost. Also promised a few BMW goodies that never materialised. The place has some v poor reviews and i would say if you can find the car you want somewhere else go there.
In January 2019 I purchased my first BMW vehicle (X4). Prior to this purchase, I have never intended to ever purchase a BMW. Usually when I purchase cars, the sales team are great and you are well catered for. After sales is usually less enthusiastic. However, I purchased my car through Christian Short and he handled everything very well. I have since been back to BMW for various matters, from the first service, tyre checks etc... Each time, the Service department have been nothing short of excellent. I could not be any happier with the treatment that I have received. My car is fantastic and the team, from the receptionists to the service team and management have been professional, accommodating and simply the best! Thank you so very much Rybrook BMW in Wolverhampton!
I had a recall on my Series 1, took it in, job in good time, but on picking up the car drove it home for my wife to say someone had been smoking in it, we don’t smoke, I told Rybrook who where very sorry and promised to investigate and would give the interior a clean, but trying to get it done has been a nightmare, when trying to arrange the person I needed to speak too was always busy and never phoned me back. So I gave up. Will never go to Rybrook BMW in Wolverhampton again. VERY POOR CUSTOMER CARE
Alan Taylor in response to Poor service
BMW Rybrook service desk. They will do their best not to give courtesy cars, will point blank refuse for hours until you threaten to complain to head office, then they will give you a replacement car. The service desk do this so they and the rest of Rybrook BMW wolverhampton can drive the fleet of courtesy cars themselves!! I’ve caught them twice lying to customers only to drive off with brand new cars after shift which were meant for service and body shop customers. Worst BMW branch in the West Midlands. AVOID STAY AWAY
Had my bmw x5 booked in at Rybrook BMW in Wolverhampton for recalls waited over 40mins for them to inform me the computer were down .so why counldnt the say when i 1st came in very its yhe second time now bmw have ley me down neva again
As an avid BMW fan, having had 7 BM's since 1993 both new and used, we recently had the best ever buying experience at Wolverhampton Rybrook. Christian Short the Salesperson was excellent, listened to our requirements whilst intending to buy a used vehicle, his knowledge and understanding was amazing and we bought a new vehicle (X1) and are more than happy with the deal.The handover and paperwork all went like a dream and having contacted him several times with queries since he has come up trumps. So the sales side is excellent,I have read the reviews about poor back up service and will hold court on the service side and will review this later.Thanks again Christian and Rybrook BMW Wolverhampton.
Would never choose to own another BMW. Collected my approved used BMW (10 months old) from Rybrook BMW Wolverhampton. Sales side was OK, service side ever since has been shocking. They have now had my car 3 times to rectify a minor dent. The first and second time the paint work was absolutely shocking. The courtesy car I was sent on the second time was absolutely filthy, covered in a blanket of dead flies at the front and thick on the windscreen (needed to wash it myself as was dangerous) and tobacco on the driver seat. I complained to BMW UK and then got a call from the dealership. It was requested they had my car for a 3rd time to rectify. Courtesy car was a bit cleaner this time. It was agreed as a gesture of goodwill they would fill my car (it was half full already). I would hope so considering each time they have the vehicle it is an over 40 mile round trip and the paint should have been good when we collected originally. The car arrived back last friday and to date no follow up courtesy call to ask if we are now happy with the work. I have just spoken to BMW Uk and they were not interested in the slightest and just said we will let the dealership know. After a happy Jaguar owner for 3 years i would never recommend BMW to anyone.
Rybrook BMW Wolverhampton has the worst customer service I’ve ever experienced. They failed to send me an MOT reminder then when I took my car in after driving it for 3 weeks unaware that my MOT was due they failed to let me know it had failed the MOT. They called to say I could pick it up at 17:30 so I assumed it was all ok. I’ve never encountered such incompetence, idiots.
This site was previously operated by Benham BMW.
Deals in: Cars
Rybrook BMW Wolverhampton
Sorry, we don't have opening times for this dealership
If you're the business owner, you can update this page by getting in touch with us at email@example.com
There aren't currently any photos for Rybrook BMW Wolverhampton, help complete this page by uploading your own.
What photos are right?
We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £99 per month.
Learn more about how our service works below.
Here is what happens next:
We also offer Pay Per Review service available upon request meaning you can boost your rating overnight
You send us your customers contact details and we call them up and collect those all important reviews straight away.
See your excellent reviews we collect for you dealership broadcast on Car Dealer Reviews in a matter of hours
At Car Dealer Reviews we go further than other review sites, we ensure that you see the most trusted reviews by asking for verification.
By providing a sales invoice or receipt we know these reviewers have visited the dealership. So when you see this icon, you know it’s from a real customer.