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10 reviews from our car dealer reviews community
Leave a review for Berry Chiswick BMW

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10 reviews from our car dealer reviews community

Leave a review for Berry Chiswick BMW
Click on the stars to start your review
"Appalling service"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Whilst writing this I am still holding on the phone for 16 minutes trying to get Berry Chiswickj BMW to fix a fault they couldn't fix last time !!

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"I received excellent service buying "
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I received excellent service at Berry Chiswick BMW buying the car from the sales man Paul Watton and the after sales gentleman David Coleman is just as great both gentlemen gave as much information as possible made us feel as we were important and and were satisfied with their answers to,our questions in my family we’ve dealt with BMW for many years now Mr Wayne Berry should be very proud of his hard working team of people who deal with such knowledge and professional approach I’m certainly coming back again guys god bless you both Paul Watton and David Coleman

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"Great service from Maurice Andrew"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had an unfortunate mishap when buying from Berry Chiswick BWM, and Maurice really helped, went above and beyond the extra mile. It was a pleasure working with him.

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"Very Poor Response - Appalling "
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Average waiting time for Berry Chiswick BMW to answer your call is about 10 - 15 mins which is very frustrating particularly if they usually ring at 5 pm to tell you they now need the car overnight . Its now 13 minutes hanging on while I write this . Absolutely USELESS . If i could take it to another dealer I would, but too far away . I have even spoken to the MD on a previous occasion but apart from a struggled apology , customer service is clearly outside his management skill set

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"'Safety recall'"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If you want your car wrecked, take it to BMW Berry Chiswick! I've taken my car there twice for 'safety recalls' and both times I've had problems with the exact things they worked on. They then tried to claim it was not there fault, very strange that, and It's cost me about 3K to rectify there problems. Their customer service is shocking. Avoid like the plague.

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"Berry Chiswick "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid Berry BMW Chiswick, unless you are window shopping. Consistently poor service, was questioned when I entered if I had an appointment and then when I asked the price of a used X5 M50d was advised the car was sold so it doesn’t matter how much it is! Nib will not be getting my vote on salesperson of the year. Looks like Sytner win my business again.

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"Outstanding Nigel and first class dealer"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My recent experience with Berry Chiswick BMW has been excellent. I must spend a particular word of commend for Mr Nigel Bennett, who has been extremely professional, kind and supportive with all my requests, from the test drive, the trade in of my old vehicle to the final purchase of my new car, offering invaluable advice throughout the process. Of note, Mr Bennet even gave me his personal number to call for any issues or emergencies with the new car, and actually picked up the phone on a Saturday evening to assist me, going well over the extra mile, for which I am very grateful. I have been really impressed by his professionalism, wealth of knowledge and practicality. I was constantly updated on the ordering progress via emails and video messages, and I received the utmost flexibility from their side to fit my rather hectic work schedule at all times. Every single document or change was explained to me with maximum clarity and dealing with Berry BMW Chiswick has been a seamless and pleasant experience throughout. I score Berry BMW Chiswick 5 stars without a shadow of doubt and I would recommend them fully to everyone, including relatives and friends. Dr Coda

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"Very good "
5 out of 5 stars See
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Very good service and all the staff were very friendly. Our salesman was knowledgeable about the car we were buying.I would have no worries about going back to the garage.

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"Excellent sales assistant syed"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Viewed a 330d M Sport at Berry Chiswick BMW and was so surprised at the lengths the sales advisor went in making my purchase a perfect hassle free and perfect purchase. From the moment I arrived I was greeted with welcoming smiles and excellent customer service. Syed Hussain, my sales assistant, brought the car out and let me take my time viewing it with a non rushed approach. I was not pressured into buying and the whole thing was so relaxed. I test drove the car and absolutely loved it. On viewing the car I noticed a small scuff to the front bumper and Syed went to the lengths of replacing the whole bumper for my peace of mind. That is what you call excellent service. I was happy with it being touched in but at this place, only quality will do. The whole experience was pleasant from start to finish and would totally recommend this garage and especially this sales assistant Syed. Am totally satisfied with my new car and will enjoy it for many years to come. Thank you for everything.

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"Aftersales - Not Good !"
3 out of 5 stars See
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If you're looking for good aftersales then you may want to reconsider which dealership to use. Ordered a new 5 Series which came with out the M Tech badges - took 2/3 weeks to order in then were glued on my £45k car by Stevie Wonder, uneven and glue residue on the paintwork. I then requested for boot spoiler which when ordered wasn't on the package but after release it was. BMW corp sent the approval codes for Berry to organise but then wont answer my calls or emails. Now moving my business to Barons BMW with an order of a Mini and a 1 Series !!!!

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Dealership Information

Berry Chiswick BMW is an Franchise dealership that is based in Brentford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: BMW
Franchise Dealership

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10 reviews3.3 out of 5 stars — Rated Average
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Average
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Terrible
3

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Contact Information

Address

Berry Chiswick BMW
Westcross Industrial Estate 6 Shield Drive
Brentford
Middlesex
TW8 9EX

Get in touch

020 8847 9999
https://www.berrychiswickbmw.co.uk/

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Dealership Statistics

50%
Would recommend this dealer to family and friends
0%
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