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9 reviews from our car dealer reviews community
Leave a review for Berry Chiswick BMW & Mini
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9 reviews from our car dealer reviews community

Leave a review for Berry Chiswick BMW & Mini
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"Mini Berry Chiswick"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a Mini and I am absolutely thrilled with it. The sales team, Neil and Gush were fantastic. They were so helpful, efficient and made the process easy. I really appreciated their hard work and thoroughly recommend them.

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"Welcome change"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lead time was a while to get a new car built, so they maanged to find my perfect spec that was in stock. Got a good deal and didn't feel rushed.

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"Tread with caution -Berry Mini Chiswick "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would strongly advise from purchasing a car from the Berry Mini garage, they are seriously not worthy of your purchase, I have since used Mini Sytner in Chigwell and have received a gold star service time after time - the kind of experience expected from a premium brand. Because of Berry Mini's ineptness I ended up having my car impounded because Mini inputted my home address incorrectly! Consequently I ended up losing £963 and was later fined £300 for the congestion charge, had the correct address been given to the DVLA, by MINI Berry, I would've received my penalty charges and none of this would've happened. A serious breach of data handling on Mini's part, which is being investigated. When I complained to Ben (the so-called manager) he told me that I should not have driven in the congestion charge! Peter Johnson (his senior) was not much better, needless today they paid my fines but attempted to make it as difficult as possible. I bought my Mini Country man brand new, and in cash, In hindsight I wish I researched this garage beforehand (previous reviews are also awful) and purchased from somewhere like Mini Synter Chigwell. The person who delivered my car didn't show me how to use the car and the car had not been cleaned externally prior to the delivery, disgraceful all round. If its a premium service you're after, save yourself the disappointment and purchase elsewhere.

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"Thank you"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My car was written off after being involved in an accident. They were able to help me sort out my insurance and find me a new car. As i wasnt able to come to the showroom they were able to sort everything out over video chat and text. thank you

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"Efficient"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My car was written off after being in an accident. They were able to sort out my existing finance really quickly and get me into a new car. Thought it would be a bit tricky as we weren't able to visit the showroom due to covid, however we were able to video chat and do a lot over the phone and sms. Thank you

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"Really helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Managed to help me find a MINI in really short notice and felt they went out of their way to get the job done. Faultless

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"Service department"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

You may grow old just getting Berry Mini in Chiswick to pick up the phone, my average is over 25 minutes on hold. Do not expect the online booking to work. after 7 days I gave up. Go elsewhere!

"Shocking service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having bought around 40 new cars this has to be my worst experience buying from Berry Ciswick Mini. It started badly whe I was kept waiting over an hour for a scheduled test drive. We the agreed to buy the mini and we were kept waiting another 2 hours. I was then mislead over the finance APR which was quoted at 5.9%. I was never shown the finance documents until after I paid a £2k deposit. When I was finally emailed the documents the APR was 9.9%! When I queried it they said this was new abuse I didn’t take all the add ons such as gap insurance etc, This was never explained and after complained they agreed to return my deposit. Now almost 3 weeks later and constant chasing I still have not received my deposit. I am now seeking legal advice.

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"Anon67"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The experience I had from when i used Berry Chiswick. Found Difficulty getting through. Felt Rushed in dealership, did have problems. Dont know if im the only person so could be unlucky and dont want to be over critical so would say i do recommend as the car was nice, just recommend with caution maybe.

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Dealership Information

Whether you are looking for a new or a used Mini, if you are in the Middlesex area then Berry Chiswick Mini could help. They have some of the most popular models within the Mini range at their showroom and alongside this they have finance deals, motability, parts and an aftersales service too. 

Deals in: Cars
Manufacturers: Mini
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
9 reviews3.4 out of 5 stars — Rated Average
Excellent
5
Very Good
0
Average
1
Poor
1
Terrible
2

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Contact Information

Address

Berry Chiswick BMW & Mini
Syon Gate Way
Brentford
Middlesex
TW8 9DD

Get in touch

0208 232 5725
http://www.berrychiswickmini.co.uk

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Dealership Statistics

66%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Berry Chiswick BMW & Mini

Company Formed: XXXXXXXXXX
Company Registration: 6319869
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: Marsh Wall Ltd
VAT Number: 346 6239 83


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