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10 reviews from our car dealer reviews community
Leave a review for Berry Chiswick BMW & Mini
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10 reviews from our car dealer reviews community

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"Worst service and no holding refund! "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have honestly never had such a bad customer service. I went in looking for a second hand mini as my car was no longer ulez compliant. I visited the Mini Brentford site with my mum as it’s close to my house. The salesperson I dealt with was called Ash Bhamra and he was from the beginning condescending and ultimately turned out to be a complete liar. He showed us a car (on the website) which seemed to tick all the boxes I was looking for. There was no image but he showed us an example car on google so we could see the colour better. He showed a very dark blue car and described it as such. I placed a £500 holding fee until he brought the car in. When we saw it in real life it was a really bright blue and completely not alike to the car he had showed online (in real life it had race white stripes, white wing mirrors and white roof). When I showed hesitation he said there weren’t any other cars available that matched what I was looking for. The next morning I went onto the website and immediately found other options that completely matched what I was looking for and were cheaper! I emailed asking for my money back on the 30th September and it has officially been over 3 weeks and I still haven’t got my money back. When I first called on the 4th October the receptionist said he had left the office because of an emergency but that the refund had been actioned so I sent an email to clarify and Ash at first replied saying the receptionist must have been confused by someone else called Annabel? So the refund hadn’t actually been actioned as I had asked and instead he said that he had another car to show me (which he soon after said had become unavailable), On the phone he suggested another car but it still wasn’t suitable so I again asked for my money back and he asked for me to said a copy of the receipt which I did and said he would action the refund. On the 8th I emailed again to ask for the refund as the money had still not been returned to me. On the 8th he emailed saying the refund had been processed Tuesday morning and the money would be in my account by mid-week. I waited and still no money had been refunded. On the 12th October I emailed again and he said there was an issue with the refund and that it had been rejected and asked me to send a a photo of my bank card which I did. It is now 22nd October and I still haven’t received a refund and when I tried to call today I got through to him he said he would put me on hold while he spoke to Accounts. I was on hold for 20 minutes. I was fed up of being on hold as I was a at work so I hung up and called through again and the receptionist said he magically was away from his desk…. I then spoke to a woman called Gina who said she had now sent an email to the director….and that she would call me back. Surprise surprise I have not been called back. It has been over 3 weeks of me chasing and no refund! And by the way I did end up getting another Mini from another dealership which was very easy and no issues! And cheaper! I will never go to Brentford Mini again. I ended up getting my new car outside London and even though I had to travel a bit farther it was the best decision I made.

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"Mini Berry Chiswick"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a Mini and I am absolutely thrilled with it. The sales team, Neil and Gush were fantastic. They were so helpful, efficient and made the process easy. I really appreciated their hard work and thoroughly recommend them.

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"Welcome change"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lead time was a while to get a new car built, so they maanged to find my perfect spec that was in stock. Got a good deal and didn't feel rushed.

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"Tread with caution -Berry Mini Chiswick "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would strongly advise from purchasing a car from the Berry Mini garage, they are seriously not worthy of your purchase, I have since used Mini Sytner in Chigwell and have received a gold star service time after time - the kind of experience expected from a premium brand. Because of Berry Mini's ineptness I ended up having my car impounded because Mini inputted my home address incorrectly! Consequently I ended up losing £963 and was later fined £300 for the congestion charge, had the correct address been given to the DVLA, by MINI Berry, I would've received my penalty charges and none of this would've happened. A serious breach of data handling on Mini's part, which is being investigated. When I complained to Ben (the so-called manager) he told me that I should not have driven in the congestion charge! Peter Johnson (his senior) was not much better, needless today they paid my fines but attempted to make it as difficult as possible. I bought my Mini Country man brand new, and in cash, In hindsight I wish I researched this garage beforehand (previous reviews are also awful) and purchased from somewhere like Mini Synter Chigwell. The person who delivered my car didn't show me how to use the car and the car had not been cleaned externally prior to the delivery, disgraceful all round. If its a premium service you're after, save yourself the disappointment and purchase elsewhere.

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"Thank you"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My car was written off after being involved in an accident. They were able to help me sort out my insurance and find me a new car. As i wasnt able to come to the showroom they were able to sort everything out over video chat and text. thank you

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"Efficient"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My car was written off after being in an accident. They were able to sort out my existing finance really quickly and get me into a new car. Thought it would be a bit tricky as we weren't able to visit the showroom due to covid, however we were able to video chat and do a lot over the phone and sms. Thank you

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"Really helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Managed to help me find a MINI in really short notice and felt they went out of their way to get the job done. Faultless

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"Service department"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

You may grow old just getting Berry Mini in Chiswick to pick up the phone, my average is over 25 minutes on hold. Do not expect the online booking to work. after 7 days I gave up. Go elsewhere!

"Shocking service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having bought around 40 new cars this has to be my worst experience buying from Berry Ciswick Mini. It started badly whe I was kept waiting over an hour for a scheduled test drive. We the agreed to buy the mini and we were kept waiting another 2 hours. I was then mislead over the finance APR which was quoted at 5.9%. I was never shown the finance documents until after I paid a £2k deposit. When I was finally emailed the documents the APR was 9.9%! When I queried it they said this was new abuse I didn’t take all the add ons such as gap insurance etc, This was never explained and after complained they agreed to return my deposit. Now almost 3 weeks later and constant chasing I still have not received my deposit. I am now seeking legal advice.

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"Anon67"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The experience I had from when i used Berry Chiswick. Found Difficulty getting through. Felt Rushed in dealership, did have problems. Dont know if im the only person so could be unlucky and dont want to be over critical so would say i do recommend as the car was nice, just recommend with caution maybe.

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Dealership Information

Whether you are looking for a new or a used Mini, if you are in the Middlesex area then Berry Chiswick Mini could help. They have some of the most popular models within the Mini range at their showroom and alongside this they have finance deals, motability, parts and an aftersales service too. 

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
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Car Sourcing
Finance
GAP Insurance
Motorbike Sales
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Sell Your Car
Servicing
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Ratings
10 reviews3.2 out of 5 stars — Rated Average
Excellent
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Average
1
Poor
2
Terrible
2

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  • Contact Information

    Address

    Berry Chiswick BMW & Mini
    Syon Gate Way
    Brentford
    Greater London
    TW8 9DD

    Get in touch

    0208 232 5725
    http://www.berrychiswickmini.co.uk

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    Dealership Statistics

    60%
    Would recommend this dealer to family and friends
    0%
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