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I think I would have got an equal if not better service from a non BMW dealer. A number of things wrong on the vehicle when viewed which meant I couldn't even test drive the car after a 110 mile pre-arranged round trip to them. Issues fixed only to return and find 2 more issues which they promised they would sort under warranty to find 4 weeks after the sales I'm still waiting. Also an alloy wheel damaged by them has been so tightly put back on that (obviously with a machine not by hand as suggested by their own standards) that the security bolt has now snapped with half in my wheel and half out. Waiting for weeks for a refund too relating to another matter with them. Berry BMW Heathrow are complete amateurs!
Was dealt with by Jordan Simms. From the start he provided an excellent service. Kept me informed of all the process and detailed the vehicle for me. I would highly recommend using Berry BMW again.
Currently in dispute with Berry BMW as my 56 plate X3 vehicle was purchased from them less than 2.5 years ago and has had a catalogue of faults, which they deem acceptable, one of which resulted in our vehicle frighteningly completely losing power when driving with a new baby and 2yr old I'm the car. Legally pursing.
For those searching in the West Drayton area for a new or used BMW, then Berry Heathrow, an approved BMW seller may just be the place to come. They have some of the most popular models within the BMW range in stock as well as on site MOT and service centre to keep your BMW in the best shape possible.
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Berry Heathrow BMW
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