Berry Heathrow BMW & MINI Centre

13 reviews3 out of 5 stars — Rated Average
23% Reviews
replied to
46% Recommend
to friend


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13 reviews from our car dealer reviews community
Leave a review for Berry Heathrow BMW & MINI Centre
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13 reviews from our car dealer reviews community

Leave a review for Berry Heathrow BMW & MINI Centre
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"Got back to me"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very helpful and always got back to me when they said they would.

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"Really Helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The service team was able to get my car booked in as a key worked at very short notice. Same day turnaround. Not what i expected at all.

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"Better than others"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car was collected and delivered on time and the car was cleaned really well. Was able to video chat with them to discuss an issue i was having with the car.

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+0 Found this review helpful

Darryl Mitchell from Berry Heathrow BMW & MINI Centre in response to Better than others

Thank you for your review. We're glad to hear that we were able to get everything sorted for you. Enjoy your new car.

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"Not like others"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Have been searching for a car for a while and Berry has been really helpful with helping me make the right decision. They kept me updated with their stock and managed to get a really good price.

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+0 Found this review helpful

Darryl Mitchell from Berry Heathrow BMW & MINI Centre in response to Not like others

Glad to hear that we could source you a car that suited your needs. See you soon. Regards

"Avoid at all costs"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My daughter took her car here whilst at uni. Was quoted around £1900 for necessary repairs. She was told it was unsafe to drive. Luckily we didn’t believe this and retrieved the car and took it to our local mini dealership- total cost was £113!!! Wouldn’t trust them to look at my push bike!

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+1 Found this review helpful
"No customer service"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car 6 months ago. Battery discharged when away and I'm told kit covered under warranty. After sales manager, Dazza Grantham (used car salesman) is refusing to pay anything or for the repair. These people are everything that is bad about car sales. Do not buy a car from them.

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+0 Found this review helpful
"Personable salesman, poor vehicle prep"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought used X5 from Berry Heathrow BMW Centre which was well priced for the spec. However..,,,,when I collected the car it was not fully cleaned inside and the tyres were all set at incorrect pressures with a slow puncture in the front left. First world problems, but the preparation was well below BMW standards. Feels more like a car supermarket....

"Good service and a Great Approved BMW pu"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good to Very Good customer service during a purchase of Approved BMW 330d X-Drive last July/August. The ApproveD BMW rep, George Horst agreed to see me and test drive the car during WorldCup England’s game :) He was professional throughout the transaction. Well done and thank you to Berry Heathrow BMW Centre.

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"Used BMW Sales - Avoid this dealer"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Agreed a price for a 420d Gran Coupe on one day, arranged to conclude paperwork etc the following day. Next morning the salesman (no names, but you know who you are) called to say "he had misheard the offer price from his boss and the price was in fact £1,000 more" ?!?! Highly dubious. Wanted the car so offered to meet the gap halfway, but despite several attempts to elicit a response to this offer they steadfastly refused to return calls etc. This includes the sales manager. Can only conclude that they were conducting an auction with another prospective buyer. Conduct not becoming of a BMW dealership, more like "Honest John's Used Car Emporium". If you want a used BMW, go somewhere else. In fact, go anywhere else other than Berry Heathrow BMW.

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+5 Found this review helpful
"Good when taking your money"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I think I would have got an equal if not better service from a non BMW dealer. A number of things wrong on the vehicle when viewed which meant I couldn't even test drive the car after a 110 mile pre-arranged round trip to them. Issues fixed only to return and find 2 more issues which they promised they would sort under warranty to find 4 weeks after the sales I'm still waiting. Also an alloy wheel damaged by them has been so tightly put back on that (obviously with a machine not by hand as suggested by their own standards) that the security bolt has now snapped with half in my wheel and half out. Waiting for weeks for a refund too relating to another matter with them. Berry BMW Heathrow are complete amateurs!

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Dealership Information

Berry Heathrow BMW & MINI Centre is an Franchise dealership that is based in West Drayton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: BMW, Mini
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
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Servicing
Used Car Sales
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Ratings
13 reviews3 out of 5 stars — Rated Average
Excellent
6
Very Good
0
Average
2
Poor
2
Terrible
3

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Contact Information

Address

Berry Heathrow BMW & MINI Centre
Stone Close
West Drayton
Middlesex
UB7 8JU

Get in touch

01895 544714
https://www.berryheathrowbmw.co.uk/

Opening times

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Dealership Statistics

46%
Would recommend this dealer to family and friends
23%
Percent of reviews responded to by this dealer

Additional Information About Berry Heathrow BMW & MINI Centre

Company Formed: XXXXXXXXXX
Company Registration: 6319869
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: Marsh Wall Ltd
VAT Number: 346 6239 83


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