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I travelled 1 and a half hours round-trip to view some cars with my family, only to be refused entry! Rude receptionist told me I needed to book prior to visiting, yet is doesn't state anywhere on their website that this is the case. Spoken 2 people and confirmed that it isn't on their website and was told that's just the way it is. It's just an awful sales technique to ensure ethat you are sat with a salesman. If covid was a concern then free browsing of vehicles is much safe than sitting in a crowded showroom. Just a ridiculous experience. Asked for compensation of my time, fuel and ware and tear of my car and was just battered off. I wou,d have happily booked if I knew I had to do this, I was told that this procedure had been in place for over a year so they had plenty of time to put this on their website. Terrible service. Will never buy a car from them again!
I went today to buy a car for my daughter. The prices looked reasonable and just wanted a basic car. Found out they charge you £200 over the listed price as an "arrangement fee" so the listings aren't as competitive as you might think. I got over that though. My main beef is they will not sell you the car in any reasonable timeframe without extras. I spent an hour there, listening to their pitch for GardX paint protector (they have a demo area with real shower exhibit), extra warranty (for 1,2 or 3 years according to paperwork), bodywork protection (video to watch), gap insurance (calculations worked out for you) and of course many finance options and a chat with an FCA registered advisor. Because I just wanted to buy the basic car, even after 90 minutes of hard sell, the manager came over to have another go at upselling. I told him I would leave unless he let me just buy the car but he still persisted in trying to sell more stuff I didn't want. 2 hours lost and left without being allowed to buy the car! It's like the worst timeshare hard sell. Please avoid and use an honest local dealer like I will be tomorrow.
Chose these guys for price and the spec I got. Really happy with the deal.
I part exchanged my old car. The price I got was okay so I give them 4 stars.
I had always brought privately as it worked out cheaper. Found a car that was the same price and spec as ones privately so brought it at Big Motoring World. Refreshing to have all the paperwork sirted and multipoint checks done.
Found a car I wanted through a web search. Happened to be sold by Big Motoring World. Gave them a call and arranged to come and view. The salesman had everything prepped for our arrival.
Happilly give these guys 5 stars. No problems at all and everyone I dealt with were very helpful and friendly.
Robert was brilliant made me feel welcome and made my options very clear and understanding.. he offered me other options witch you would expect from a salesman but was not pressured in anyway. Very happy with my experience.. B.I.G up rob 👍👍👍
I was pleasantly surprised with how safe their social distancing measures were. My wife and I have been very cautious so the care they took was much appreciated.
Big Motoring World Addington is a used car dealership that are specialist stockists of prestige cars and approved sellers of some of the very best BMW and Mercedes-Benz models available. Also on site, Big Motoring World reviews every element of your car with a fully equipped workshop that can MOT, service and perform diagnostic checks on your vehicle, keeping you safe and your car performing well.
Manufacturers: Sells a variety of makes and models
Big Motoring World West Malling
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