0% Reviews
replied to
70% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


250 reviews from our car dealer reviews community
Leave a review for Big Motoring World West Malling
Leave a review

250 reviews from our car dealer reviews community

Leave a review for Big Motoring World West Malling
Leave a review
"Aweful"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I travelled 1 and a half hours round-trip to view some cars with my family, only to be refused entry! Rude receptionist told me I needed to book prior to visiting, yet is doesn't state anywhere on their website that this is the case. Spoken 2 people and confirmed that it isn't on their website and was told that's just the way it is. It's just an awful sales technique to ensure ethat you are sat with a salesman. If covid was a concern then free browsing of vehicles is much safe than sitting in a crowded showroom. Just a ridiculous experience. Asked for compensation of my time, fuel and ware and tear of my car and was just battered off. I wou,d have happily booked if I knew I had to do this, I was told that this procedure had been in place for over a year so they had plenty of time to put this on their website. Terrible service. Will never buy a car from them again!

"Like the worst timeshare sales ever"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went today to buy a car for my daughter. The prices looked reasonable and just wanted a basic car. Found out they charge you £200 over the listed price as an "arrangement fee" so the listings aren't as competitive as you might think. I got over that though. My main beef is they will not sell you the car in any reasonable timeframe without extras. I spent an hour there, listening to their pitch for GardX paint protector (they have a demo area with real shower exhibit), extra warranty (for 1,2 or 3 years according to paperwork), bodywork protection (video to watch), gap insurance (calculations worked out for you) and of course many finance options and a chat with an FCA registered advisor. Because I just wanted to buy the basic car, even after 90 minutes of hard sell, the manager came over to have another go at upselling. I told him I would leave unless he let me just buy the car but he still persisted in trying to sell more stuff I didn't want. 2 hours lost and left without being allowed to buy the car! It's like the worst timeshare hard sell. Please avoid and use an honest local dealer like I will be tomorrow.

Get Car Leasing

Reviewer has confirmed their email address

+1 Found this review helpful
"Great Price"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Chose these guys for price and the spec I got. Really happy with the deal.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Part exchanged my old car"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I part exchanged my old car. The price I got was okay so I give them 4 stars.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Refreshing"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had always brought privately as it worked out cheaper. Found a car that was the same price and spec as ones privately so brought it at Big Motoring World. Refreshing to have all the paperwork sirted and multipoint checks done.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Well Prepaired "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Found a car I wanted through a web search. Happened to be sold by Big Motoring World. Gave them a call and arranged to come and view. The salesman had everything prepped for our arrival.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Happilly give these guys 5 stars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Happilly give these guys 5 stars. No problems at all and everyone I dealt with were very helpful and friendly.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Brilliant service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Robert was brilliant made me feel welcome and made my options very clear and understanding.. he offered me other options witch you would expect from a salesman but was not pressured in anyway. Very happy with my experience.. B.I.G up rob 👍👍👍

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Excellent Social Distancing "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was pleasantly surprised with how safe their social distancing measures were. My wife and I have been very cautious so the care they took was much appreciated.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Super Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Super service from start right through to collection.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Car Leasing Deals

Kardi Powered

Dealership Information

Big Motoring World Addington is a used car dealership that are specialist stockists of prestige cars and approved sellers of some of the very best BMW and Mercedes-Benz models available. Also on site, Big Motoring World reviews every element of your car with a fully equipped workshop that can MOT, service and perform diagnostic checks on your vehicle, keeping you safe and your car performing well.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
250 reviews4 out of 5 stars — Rated Very Good
Excellent
182
Very Good
6
Average
8
Poor
18
Terrible
36

Add Review


Contact Information

Address

Big Motoring World West Malling
London Road
West Malling
Kent
ME19 5PL

Get in touch

01634 248638
http://www.bigmotoringworld.co.uk

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

70%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Big Motoring World West Malling

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information

Working with Car Dealer Reviews

We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £99 per month.

Learn more about how our service works below.

Find out more