Do not buy a car from big motoring world. I reported that the brakes were juddering 6 days after buying the car. They said they could get it looked at 9 weeks later, I then asked if I could return the car by email, no reply to that point. They then cancelled the booking two day before saying our nearest service centre is out of action. A local garage has said the brake system is extremely rusty (calipers, brake discs and pads) they’ve been giving me the run around regarding getting it fixed and say I don’t have any right to reject as there are serviceable repairs. They’ve offered a fraction of what a garage says it costs to repair. They also claimed to not keep any records of their 200 point check.

Visited this place to buy an advertised 2019 Jeep Compass, looked around the vehicle which had scratches all over, damage off side rear where paint was missing and rust blisters from a poor repair, trim poorly put back on also, rear speaker in the boot had sand/muck in it! Took a look inside and there was spray paint on interior trim and seat leather, asked if they could do it cheaper as it could be an easy repair and was told "No this is the market value"!

We bought a 2020 Kia Sportage model vehicle on March 10. We bought the car using a loan, and a discount was made on the sale, which was reflected in the monthly installments as £15. A discount of 15X48 months, i.e. 720 pounds, was made. But later we realized that there was no discount and if we had accepted the first offer, we would have paid more than the market price for the car. We bought their own product, Gard X (paint polish insurance), insure the vehicle. But at the end of the first week, we decided that this insurance was unnecessary and wanted to cancel it. But they said that this insurance was assigned to the vehicle, so they could not cancel it. However, they did not inform us about this before the sale of the vehicle. Before the sale, we were told that the vehicle's 7-year warranty offered by Kia continued for another three years. But after the sale, we learned that since the vehicle had never been to the Kia service, this car was actually largely out of the scope of this warranty. In addition to these problems, we saw that the company whose professionalism we initially trusted did not act professionally at all, and that the service provided quickly and professionally when purchasing the vehicle did not continue after the vehicle was sold. We had difficulty finding an interlocutor throughout the process, and we still have difficulty. Unfortunately, we have completed the sales transaction, which we could have abandoned if we had received accurate information about the Kia warranty and service status before the sale. We later learned that we were deceived and even tricked regarding the price offer. It was a very bad experience for us.

This is our third purchase from BM World and as before not pushy and the salesman was great, I can see that people are moaning about their warranty, we took out a 24 month warranty and it’s been hassle free to use it, listen we get they are all used vehicles and will have issues, I have 3 issues and the service we have received is brilliant, all our issues are being resolved without question, and even had a courtesy car to help me too. So I can vouch for M World, thanks once again guys

Appalling experience. We recently enquired about a car which was located over 4 hours from us and after discussing the car with a sales representative on the phone and being reassured by the 3 month warranty and the 200 point check we paid a non-refundable £99 for a 'move the car' service in order to view the car closer to home. We then drove over two hours for a pre-booked appointment to view the vehicle. When we arrived the car had not been cleaned, the seats were muddy and the windows dirty. The 3 month warranty turned out not to offer any reassurance whatsoever and didn't cover any major failure on leaving the forecourt, but it did offer a maximum claim of £500 with a £100 excess. We could however purchase a much better warranty for over £1000! We were also not told that the vehicle also had advisories on a break disc and it had worn out tyres on the front. On a vehicle with 27K miles we didn't expect to have to pay to have work completed as soon as we purchased. The sales representative, while perfectly friendly didn't know anything about the vehicle. Is it unrealistic to expect that you should be able to purchase and drive away a vehicle in good working order that does not need work (tyres and brake discs) to be carried out as soon as you buy it? We left saying that we were still very interested and would still be keen to purchase the vehicle if the points raised were resolved. We have heard absolutely nothing. Very disappointing and would not recommend Big Motoring World. Sadly I didn’t find the link to these reviews until too late https://www.reviews.io/company-reviews/store/big-motoring-world?MB3YPv7

Purchased car on 24th Jan 2024 from Leeds. Next day substantial oil leak starts. Phoned up after sales department and apparently this is ok and not an issue................ MOT a few weeks ago mentioned minor oil leak. Advised on a number of occasions that this had been fixed and would not pass their 200 point checks if still leaking. So either they lied and didn't fix it or this is a new leak and they do not care. Absolutely shocking service after spending £26,000. Legal advice taken and the made company aware of the Consumer Rights Act 2015 and will look at court proceedings shortly. ***100% AVOID AND DO NOT TRUST IN ANY WAY***

Purchased an Audi A3 from the Blue Bell Hill site on 6/01/24. Majority of the sales process went well and a nice setup. However that's where the niceties end. Firstly the Big Motoring World Warranty is a con ! Don't be persuaded into purchasing it. It was sold to us verbally as a all inclusive, no hassle Warranty. Salesman stated any issues, it included the option of being able to take it to any main dealer, or any registered garage for repair and diagnostics. Straight after collection of the vehicle a fault with the MMI system and Bluetooth system in the car was found, can't connect to any mobile devices and constantly have glitches and errors. This was reported on the Warranty app and directly to Big Motoring Word aftersales team via phone and email. Over two weeks have gone by now and they have only just given a date for it to be looked at 70 miles away from my address at their own site in March which is a month and a half away. They stated the Warranty doesn't not cover the use of any garage or main dealer as verbally sold and can only be taken to their sites ..... total waste of money and a total con ! Phone lines to the aftersales team are constantly not working and when they do if you request a callback they do no phone you back. My advice if you buy from here is politely decline any warranty policies they try to sell and purchase through an external third party at a significantly reduced price if needed. So to summarise, good layout and process when purchasing. Warranty and insurance products offered are mis-sold and not worth the paper they are written on, not to mention very over priced too. Non existent aftersales customer service. Not willing to help rectify faults with vehicles at purchase in a timely manner. Aftersales take constant chasing for a reply, don't reply to emails and are not interested in rectifying any problems. Now considering rejecting the vehicle under the consumer rights act as not getting anywhere with Big Motoring World. Will not be purchasing from Big Motoring World in the future.