0% Reviews
replied to
66% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


296 reviews from our car dealer reviews community
Leave a review for Big Motoring World West Malling
Leave a review

296 reviews from our car dealer reviews community

Leave a review for Big Motoring World West Malling
Leave a review
"Impressed"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was rather impressed with the scale of the forecourt and the amount of high quality cars on show. Got a fairly good deal which I am more than happy with

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"ford focus not fit for purpose avoid the"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I found an issue with the car on test drive informed sales of problem told it had been put through there work shop before going up for sale insisted put car for an MOT failed they then repaired it, picked up my new second hand car took it to a detailer to have it cleaned to find mould inside the car the video will shortly returning car gives you the runaround trying to contact them

Get Car Leasing

Reviewer has confirmed their email address

+1 Found this review helpful
"Avoid! Worst car buying experience!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Factory sales. You only matter to them until you sign the contract. After-sales service does not exist. Lies, lies and more lies. Minutes after leaving them, two lights came on: check engine & tire pressure. I wasted a total of 8 hours waiting to hear that the sensor is faulty and have to order a new one. Two weeks later - no contact. The car lacks functions such as: Apple Carplay - despite the description on the website, the seller assures, twice confirmed by the service. When I asked a technician to show the function, he said he had to read the entire manual and would do it next time. At the next visit, the seller said that they were not the ones who made the descriptions on the website, so it was not their problem, and I signed that I checked everything - jokers! So they are not responsible for the description of the car on their website, they are not responsible for what the seller says - if you buy a car, you have to check all the functions yourself! This was and is the worst experience in buying a car. Never again - better go to authorized showrooms, because in this place only sales count - not you.

Get Car Leasing

Reviewer has confirmed their email address

+1 Found this review helpful
"Pushy rude sales staff and No logbook"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid at all costs. I arrived at Big Motoring World to purchase a car we saw on their website. We had appointment booked and still waited for 1 hour as they short of staff (a lot of the young staff look fed up working there) Eventually we got to view car for 2 mins and test drive (is so short too) and sales person keeps talking so cannot listen out for noises coming from engine or suspension. Pushy sales staff made us agree to buy the car then and there. We were then asked about optional extras to which we said no, were not interested but the pushy sales person said he will talk us through as managers are watching him on camera. We pointed out about the spec of the car which again we had already seen online which didn’t match the car. At this point we wanted to just pay and drive car home. Instead we were given a car care (Gardx) sales pitch which we didnt want but had to do and then again for gap insurance and when we repeatedly said no were not interested, were met with multiple why statements and scare tactics about car crashes. Over 3 HOURS LATER we are fed up of the going off for 10 minutes into the office area each time. The floor manager about the experience we had and he returned with saying were FCA approved and this takes time and how he worked for multiple dealerships where 3 hours is normal instead of listening to the customer experience and taking on the feedback to improve. Ive bought multiple cars over the years and this was so unnecessary. He kept giving sale pitch after sale pitch through trying to push overpriced GAP insurance and warranted products (any issues with vehicle you need to take to Kent head office) - lots of complaints about BigAssist and the cars breaking down. Salesperson kept being pushy and sales coordinator wanted to give scare tactics. After numerously saying I dont want the extras I just want the car and no being heard, we reluctantly paid for car and made to sign numerous disclaimers. Had to agree car has 1 key and details shown on their website could be incorrect regarding spec and number of former keepers and V5 is not available to view until handover which can take another 1 or 2 hours. Finally they decide to call us into the office informing that there is no V5 and forcing to take v62 form. I explained I cannot tax this vehicle using this form and they said take to post office tomorrow and take the without road tax which is illegally. Overall stressful situation The cars ex lease or hire cars they purchased at auction and many don’t have v5 logbook. This car dealership cannot be trusted rebranded. They refused to refund even though I didn’t receive cars. I was then made to email to which got no response and then chased for days and days until they agreed to refund. Staff were rude on the phone and hanged up several times. I had to tell them I would take legal action if I was unable to get refund and then they still said the court would ask them to refund my money. Big Motoring and - All same push sales tactics and unprofessional staff. Big Motoring World are run by cowboys wanting to just make profit. The staff are rude and cars Do not be fooled by big office and milkshakes. They offer £10 voucher for positive reviews. Please do not believe them reviews as those customers would have had issues after writing review.

Get Car Leasing

Reviewer has confirmed their email address

+1 Found this review helpful
"Returned the car "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went to the Peterborough store to see the car (XC 60 2016 model, £18900) after scheduling an appointment. The car was not ready yet, so I was requested to wait. They showed me the car 30 minutes later. The salesman claimed that they were only able to wash the car's outside, but that they would valet it later, which they never did. Multiple scratch marks were discovered, as well as clear traces of an unprofessional attempt to conceal more scratches. Multiple dents were present on one side, probably as a result of closing the door with the seat belt in place. When the salesman was told about the dents and scratches that weren't listed in the description, he said he'd go to the manager and see what kind of discount they could give. Then I met the manager, who was not at all pleasant or helpful to customers. The manager informed me that because it is not a brand-new car, it may have numerous issues upon closer inspection! He informed me not to anticipate any discounts for each problem found on the car because issues are to be expected with used cars. Two sets of keys were offered with the car, but when I received the key after paying the payments, I only received one key. When I inquired about the second key, I was informed that it was located in another showroom and that it will be delivered to me as soon as possible. After one mile of driving back home, the car began to make noise. As a result, I contacted the shop and asked them to inspect the vehicle to ensure it was safe to drive. However, the showroom refused to speak with me and directed me to their call centre. With the car, I purchased a three-year extended warranty (£1700) that promised 24/7 local help if I filed a complaint using their mobile app. I contacted their call centre after receiving no response from the app and was told to bring the car to their Kent showroom, which was 92 miles away from my home. I did tell them about the extended warranty I purchased with the automobile, which promised local support 24 hours a day, seven days a week. Such aid, I was told, is not available on weekends or at night. In Peterborough, there were two showrooms and a national car preparation centre within a two-mile radius of my home. As a result, I contacted both showrooms and asked them to inspect the vehicle to ensure it was safe to drive. Both showrooms refused to speak with me or assist me, instead directing me to the call centre. On the fourth day, I received a notification on the mobile app relating to my complaint, instructing me to take the car to Halfords or Kwik Fit for inspection. There were no immediate appointments available at these locations. So, I called the call centre again, requesting assistance because the car was becoming increasingly noisy while driving, but I received none. Even 10 days after the purchase, the second key had not arrived. I opted to return the car because it was found to be defective, and the promised warranty was not supplied. After multiple phone calls and emails, as well as the participation of Citizens Advice, they consented to return the car on day 13 because the description did not match the product and service I received. They claim that before accepting the return, they must first identify the car's noise at their Kent workshop. I got my money back because the loud noise was very loud. On their website, the same car is for sale again, but this time again with an incorrect description that includes the number of previous owners. I don't want to give them a positive review because they give every client an Amazon voucher in exchange for doing so, but I do want to be open and honest about my experience. Unless you are very proficient at gambling, I won't suggest The Big Motoring World or their vehicles to anyone.

Get Car Leasing

Reviewer has confirmed their email address

+4 Found this review helpful

Hayley in response to Returned the car

Can I ask how long it took you to get your money back please. I’m Having the same issue with them it’s an absolute nightmare?

"Cars with Hidden facts"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

make sure you check the paperwork. their paperwork is dodgy and they will take the whole file away after selling you the warranty which you don't need it. they will force you on a begging level to buy the warranty. after becoming friendly the guy told me our cars are cheaper than other garages because we make money on the warranty which is on low mileage cars no need to buy and also they get over 10% kickback from finance companies, so they make more money by selling other products which you don't really need. Also check the cars also have some hidden past, repaired fender bender, clocking mileage, etc, better take someone who knows about cars. if you are financing it or buying other unnecessary products, please check the terms and conditions, they are all dodgy, even not legal, just waiting for someone to sue them

"Tried to buy a car and now wouldn’t "
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Showed up today to purchase a car we saw on their website. Spoke with them and got the car moved to the closet dealership so we could look around and test drive it, which we did and was happy to purchase the car then and there. We were then asked about optional extras to which we said no, we’re not interested but the young chap said he will talk us through anyway just in case. Spoke to us about the spec of the car which again we had already seen online, we were happy to just pay. Instead we were given a car care sales pitch which we didn’t want but had to do and then again for gap insurance and when we repeatedly said no we’re not interested, we’re met with multiple “why” statements. 2 HOURS LATER we are fed up of the going off for ten minutes each time and decide to leave. I speak to a floor manager about the experience we had and he returned with saying “we’re FCA approved and this takes time” and how he’d worked for multiple dealerships where two hours is normal instead of listening to the customer experience and taking on the feedback to improve. I’ve bought multiple cars over the years which from entering the doors to leaving (including test drive) has taken maximum one hour. We were decided we wanted the car when we walked in and due to wasting their own time and ours, they talked themselves out of a sale through trying to push GAP insurance and sponsored products. No is a full sentence and yet staff here don’t seem to understand that. After numerously saying “I don’t want the extras I just want the car” and no being heard, we called it a day.

Get Car Leasing

Reviewer has confirmed their email address

+2 Found this review helpful
"Waste of our time"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After paying the £99 reservation fee we went to the West Malling branch today to buy a Mini that was advertised on their site as having rear parking sensors, satnav, panoramic sunroof and four wheel drive. We have been looking for a Mini with the right spec for us for several months and this was exactly what we wanted. , We travelled for an hour and a half to get there and after meeting the sales man we went out to take the car for a test drive and guess what….. NO panoramic sunroof, NO rear view parking sensors, NO satnav and NO four wheel drive! How can they make so many errors in advertising and surely there is a law against doing this? They offered to waiver the admin charge but had no interest in offering any further discount even though there is probably about £3 to £4k of extras which weren’t there, Either way we would not have bought the car as parking sensors are a must have for us. What a waste of time, petrol and Dartford Crossing charge!!

"Terrible customet service "
1.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Phoned to enquire about a mini cooper which we were ver interested in .Being 200 miles away way asked if somebody could either do a vehicle walkround or video showing any imperefections marks or dents .I was told they were too busy !!! . .. .atrocious

"Avoid"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They are more about selling quickly and much less about customer service. They also did not disclose issues of the car in advance (clearly tried to hide it with the broken part facing upside down so I don't notice it.. which I didn't sadly). The car wasn't very clean when I went for a test drive. They only had 1 set of keys which they didnt mention on their advert. After I decided not to take any of the extras, the salesperson had no interest in being polite. I wouldn't really buy from them. I suggest go elsewhere. If the price of the car is a bit cheaper.. trust me its because there is something amiss. Not to even mention he tried to sell me extended warranty telling me it covers the hybrid car batter when that was already covered still by manufacturer guarantee. Don't bother.

Get Car Leasing

Reviewer has confirmed their email address

+2 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Car Leasing Deals

Kardi Powered

Dealership Information

Big Motoring World Addington is a used car dealership that are specialist stockists of prestige cars and approved sellers of some of the very best BMW and Mercedes-Benz models available. Also on site, Big Motoring World reviews every element of your car with a fully equipped workshop that can MOT, service and perform diagnostic checks on your vehicle, keeping you safe and your car performing well.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
296 reviews3.9 out of 5 stars — Rated Very Good
Excellent
212
Very Good
6
Average
9
Poor
23
Terrible
46

Add Review

  • Submit new information

  • Contact Information

    Address

    Big Motoring World West Malling
    London Road
    West Malling
    Kent
    ME19 5PL

    Get in touch

    01634 248638
    http://www.bigmotoringworld.co.uk

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Big Motoring World West Malling

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £99 per month.

    Learn more about how our service works below.

    Find out more