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Good prices - fast process, nice staff.
My experience of Big Motoring World (Addlington Branch) was disappointing. After being let down 3 times I decided to go elsewhere. I bought a used car from the main Mercedes dealer. I paid a few thousand more but got a better car with lower mileage, which had been properly inspected and prepared. It came with a proper warranty and breakdown cover. They were happy to have my custom, did not let me down, providing a pleasant experience.
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I was recommended by a family friend to buy my new car from here and I'm very pleased I did so. Couldn't believe the high volume of cars available to view. Would now recommend others to purchase from Big Motoring World in Addington.
Very impressed with the set up and how knowledgeable the staff were about the cars and the features. I'm very pleased with my new Merc and I will be coming back to use these guys in the future!
Had a quote regarding my px car and they offered me on phone £1000. Next day I driven 40 miles just to find out: My car now £500 as a px The car I'd like to get not in the location and had to wait 1 hour but still not shown They not even bothered to offer you a deal to suit your budget or some another cheaper car Felt really rushed Not what I was expected as a customer service. Not even close. So if this is how they treat customers before they have made a sale I can only imagine the poor quality of aftersale.
Leigh Sutt in response to Iulian
I was going to pop in here on the way home from work, because I need a new car and the West Malling site is right on my route. However, after reading the reviews on here and the surprising lack of response from the company I think I'll go somewhere else. I hate the thought of having problems after paying out so much money. The main reason is the obvious lack of customer service....not even a short response or a defence to all these negative experiences!!?
I have been looking for a new car for the past month and so have been checking big motoring workds prices daily. On thursday before black Friday i noticed that a lot of the cars went up in price. Some increased by £1500. And then i received a text from them saying to come down for black Friday deals. I called up on the thursday and enquired about this as it is misleading and was told to come down and i would be given the original prices. Long story short, i went down there and they didnt offer me the original prices, i spoke to 2 managers. One of which was very rude and dismissive. The other didnt help at all. I could have bought the car but out of principle i decided to leave as i didnt see why i should pay extra money when the cars should be on discount. Not helpful and not trust-worthy. Would not reccommend this branch of the Big Motoring Workd at all.
If I could I would give 0 (-ZERO) star rating. I bought a car about year ago, I was so happy about the service I received on a day.I also been offered to buy Insurance to protect ALL mechanical and electrical faults in case something happens(OF COURSE I added it for a piece of mind) On a day when I bought car I was told that car has ALL service history and that will be send together with v5 by post to me. In few months time I had to go on holiday,but car papers still not been received.Been calling them EVERY day about that and explaning same situation to different person and all they could say to me: "WE WILL GET BACK TO YOU" (witch they never did) So at the end I had to get new V5 from DVLA by myself,still haven't received service history as they refused to talk to me at ALL. After all this situation about paperwork around few months later I find out that my car has a problem (Loss of power) Straight away I contacted my insurance provider to ask what to do next and they advised me to find local garage(They said not to go to BMW centre as it will be expensive)where they could check the problem. Booked appointment for car check,after its been checked I received a call from them that is timing chain problem(£2k to fix it) and car was not covered by insurance because it only covers my car up to 80k BUT MY CAR WAS BOUGHT WITH 77K ON THE CLOCK AND WAS NEVER MENTIONED THAT INSURANCE WILL COVER ONLY UP TO 80K!!! At that point I realised that i have to fix my car from my own pocket. Decided to double check the problem with BMW centre and make diagnostic there before fixing car.After diagnostic I find out that problem was Egr and some pipes which they fixed.So Now I lost over 1k and all money I payed for 1year insurance. BE CAUTIOUS AVOID THIS PLACE HIGHTLY NOT RECOMMENDED !!!!
Having had an experience at Big Motoring World in Addington I found with the cars I viewed that they were poor quality, mainly high mileage cars at auction if I was guessing. They do no pre sale checks, rarely even cleaning the car. They sell it below retail price but are not interested if anything is wrong with the car. So effectively you may as well go to the auction yourself and cut out the middle man.
Advertised a car that wasn't there - even looked around the back for it- only have to review these guys online to find out it wasn't a once of. Pay more buy local and don't be disappointed.
I have to say my experience with Big Motoring World will be a memorable one... But not for any positive reasons. Looking at recent posts, they dont seem to respond to 'negative' feedback but im going to continue anyway... 1. I made an appointment to see and test drive a car, so its fair to say they knew i was coming. But the car wasnt ready - i had to wait half an hour for them to move a load of other cars just to get the car I wanted to drive out - not sure i see the point in me making an appointment then? 2. Big Motoring World tried to charge me £1500 for warranty and £700 for Guard X, but said they would half the price of each if I took them both out.. Not quite sure how they worked their prices out, who knows what else they are scamming on if they can offer such a hefty discount.. Oh yeah I do.. Their Guard X is a rip off.. the sales manager wasn't too happy when I told him Car Giant are doing the EXACT same thing for £269!! 3. The worst is yet to come... The day i went to pick the car up, i was hit with an additional £1000 charge because Joe the salesmans messed up.. He'd written down the wrong mileage on my part ex, which resulted in me being offered a considerably lower value than originally agreed. He'd even forgotten to add my part ex to the invoice.. Can you imagine my horror when they told me how much I had to pay? Naturally i spoke to someone higher up the chain, But Craig, the sales manager, was just plain rude and blunt and quite frankly needs to sort out his attitude. Big Motoring World didnt care their salesman had messed up, nor did they try to do a thing about it, It was pretty much take it or leave it. But we had a verbal contract, i even had it written on their branded paper.. But apparently it wasnt signed on the agreement so they couldnt do anything. I couldnt beleive it, how can they get away with that? ive never encountered such vile customer service; out of principle i walked away infuriated, but after checking the market, there wasnt anything else like it. I assume had I've not taken the car, this would've escalated further, so looks like Joe will just get a slap on the wrist for now. Me? Well, i've got a dented purse but a pretty cool car.. So if you consider buying a car from here, I advise you to reconsider.
Big Motoring World Addington is a used car dealership that are specialist stockists of prestige cars and approved sellers of some of the very best BMW and Mercedes-Benz models available. Also on site, Big Motoring World reviews every element of your car with a fully equipped workshop that can MOT, service and perform diagnostic checks on your vehicle, keeping you safe and your car performing well.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Big Motoring World Addington
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