Big Motoring World West Malling

42 reviews2.8 out of 5 stars — Rated Average
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42 reviews from our car dealer reviews community
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42 reviews from our car dealer reviews community

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"Sell DANGEROUS cars"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought two cars from Big Motoring World in 5 years. First one I thought was a dud, so benefit of doubt bought another a few months back. WELL this one has just had a serious diesel leak. Nearly causing an accident. Believe it or not the same as the first car I had from these!!! But that's okay, took out 3 years extended warranty with them to cover "ALL" repairs. "WHAT A WASTE OF MONEY DON'T BOTHER", car is in a garage (BMW MAIN DEALER). They called me today, fuel line ruptured (BMW MAIN DEALER WORDS "Unusual for age and mileage of vehicle"). They contacted warranty company, the BMW repair bill is £450 including investigation, parts and repair. WARRANTY COMPANY Response.. 1) We dont pay diagnostic. 2) We will replace the part broken (but from another source) which BMW will not fit as they have to guarantee the work. So warranty company will only pay amount they can get the part for NOT what it cost. 3) They will NOT pay for the other parts damaged by the broken part as they only pay out for the broken part. 4) They will ONLY Pay max £75 labour (which I knew and didnt have a problem with) but as I have a £75 excess they WONT pay for the labor. SO. £450 damage. Warranty only covers £100.. So for the £1500 I payed for extended warranty was a complete waste of money. Before BIGMOTORING world comment (if they bother). I would have taken the car to you but your service center were to call me back to see if they could fit it in and after 7 hours of my car spilling diesel over my drive it was taken by recovery to the BMW as I still had not heard from you. To prove this is a genuine review my first var reg was NX05UKM.

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"Avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If you like being lied to and fleeced by salesmen in cheap suits, Big Motoring World in West Malling is the place for you. Bought a car on the understanding the faults were being remedied whilst we spoke. First lie. The whole set up is cleverly arranged to milk you and get you off the premises asap... over to the support centre five miles away to collect your paperwork. They clearly dont want angry after sales people in the presence of new, naive potential purchasers,,, Bad, bad, bad...

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"Please Don't Buy From Big Motoring World"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to Big Motoring World on the A20 West Malling it was like a cattle market inside. We had seen a car online so went to look at it, once out in the huge forecourt the car I noticed had almost bald tyres so looked at the one next door it was scratched along the doors and the radio surround was very tarnished the salesman said there all like that with those Vauxhall Mokkas so we had a look at the fords one looked like the owner kept dogs and one had a nicotine stained interior then as we were about to give up we saw a Ford for £5600 with only 18,000 miles on the clock but it was wrongly priced and ended up at £8400 then the manager said he would do a discount and did all the insurance and protection and it came in at £10400 so nearly doubled its a scam and most cars there need £2000 worth of servicing so don't buy from here please You have been warned they are cheap because only the mininum is done to sell them!

"Avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid! Don't buy any car from Big Motoring World West Malling. Very bad expierence. My loss over £2000. I bought Volkswagen Golf 2016. Next day I found front rear bumper,mirrors and front wing passenger side repainted. The colour of painted car body parts is darker and does not much the rest of the car.Big Motoring World refused a refund. Big Motoring World responded: Good Afternoon, Thank you for your email and the attached photographs. Unfortunately we would not look to offer a refund on the vehicle, all vehicles we sell are HPI clear and free from any insurance loss. All vehicles are thoroughly checked and are structurally safe for road use within the UK. Unless provided by the previous owner we would be unaware of any cosmetic work that may of been previously carried out the vehicle. I have attached the HPI for your reference. Kind Regards Katie Rial Customer Support Advisor

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"Not happy"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would stay away from Big Motoring World in West Malling if I was You. After spending 13.000 pounds it is going to cost me 600.00 amongst other things to pay for a key that can't lock the car. Apparently I have not been thorough with their terms and conditions were it says that they only supply one key with their cars. Sham on You.

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"Shocked is an understatement. "
3.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a Mini from big motoring world all was fine and dandy until.... A day or so later my tyre pressure was low... took it back they sorted it out. But didn't even bother to put the cap back on my tyre. They decided to just leave it on the floor. Next thing, i noticed was the service light... what happened to the service they give all their cars when they enter the facility. They then gave me a car with next to no diesel (now i know thats nothing to do with them, and I'm not expecting a full tank but after trading my car that has a full tank of petrol, i just expected it to have enough to even get me to my house or a service station, but clearly they allow the car to run dry before refilling) Then we noticed a strange noise coming from the engine, turns out one of the clips holding down a vent was snapped off causing the odd noise. Finally... after just a day of having it. I noticed it kept slipping out of 1st gear, at first i thought it was me. In the fact I'm now learning to drive my new car... but nope. Straight on the phone to BMW and they have diagnosed the issue and will be paying for all the parts and fixing all my issues free of cost. ( however when it first went in to be investigated and diagnosed with the garage members, they forgot to put the air filter back in my car. Luckily i found it in my boot before i drove off and they kindly put it back in) However, i am greatful they give you the warranty. And they have been good so far with dealing with my issue, but tbh you just dont expect to buy a car with this many issues. And the short test route gives you no time to find flaws I was told i would hear from the garage in a few days, and its been a few weeks of constant chasing and me being afraid to drive. You dont expect that when you buy a new car

"Good PX for my old car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

There was no pressure from Big Motoring World, very through explaining everything and got a decent part ex value for my old car.

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"Would buy from them again"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would buy from Big Motoring Wold again without hesitation, process was quick and simple with very little haggling everything was explained and easy to follow

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"Worst experience "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went with my husband to buy a car from Big Motoring World West Malling, the sale experience was really nice , everbody was nice to the point we had to pick up the car wich was actually unfunctional and we could not leave with it , we paid 6000£ deposit, 595£ insurance (they told us to come with the insurance ready) and 100£ to travel at the location ,and left empy handed and with or money taken , the sales manager , a really unprofessional person ask me if i know that the car is second hand not a new one and refus to pay us back ur lose as the sale assistant promise us.we still have not received not even our deposit and they don’t want to take responsibility for ur money lost with travel and insurance , thinking back they know exactly that the car had a major multination and they got us in the point were they thought we would not be able to refuse the transaction, the sales manager was telling the sales assistant on the phone what to tell us , something that even her decided its to much and refuse polite to pass the message to us.we have no documents from them that they cancelled the transaction .This is the worse experience i have ever lived, they say they are the best car dealer of 2018 but i had the worse experience of my live with them.

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"Awful Service, avoid big motoring world"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Big Motoring World West Malling fooled me into purchasing a car that was not safe to be on the road. Don't be fooled by their website saying they do all sorts of inspection on the car before selling but the TRUTH is that they DON't. They will force you into buying warranty for the sake of commission they receive but they will never deliver their promise. Its from my personal experience at West Malling branch with floor manager called John (a man not to be trusted) and a financing guy Jey Cer who would do a credit search on your file without your consent. You will be deeply disappointed with these guys. Wasted two days of my life and just wanted to help others. These guys just another cowboy car dealer with fancy suits. AVOID THEM.

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Dealership Information

Big Motoring World Addington is a used car dealership that are specialist stockists of prestige cars and approved sellers of some of the very best BMW and Mercedes-Benz models available. Also on site, Big Motoring World reviews every element of your car with a fully equipped workshop that can MOT, service and perform diagnostic checks on your vehicle, keeping you safe and your car performing well.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
42 reviews2.8 out of 5 stars — Rated Average
Excellent
14
Very Good
4
Average
4
Poor
5
Terrible
15

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Contact Information

Address

Big Motoring World West Malling
London Road
West Malling
Kent
ME19 5PL

Get in touch

01634 248638
http://www.bigmotoringworld.co.uk

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Dealership Statistics

38%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Big Motoring World West Malling

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