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206 reviews from our car dealer reviews community
Leave a review for Big Motoring World West Malling
Leave a review

206 reviews from our car dealer reviews community

Leave a review for Big Motoring World West Malling
Leave a review
"Team were fantastic"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was hesitant to buy during lockdown but I am pleased to say the team were fantastic in getting everything in place and ready for pickup.

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"Worse experience ever"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This company sold me an unsatisfactory and not as described car, next day I noticed a problem with it...the customer service has had me going forwards and backwards..they took my car away last week and I know nothing about it (robbery)..I have reported them to trading standards, the ombudsman and will take legal action. Please avoid this company at all they are scummers... unfortunately I have to give them 1 star rating

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DUNCAN BROWN in response to Worse experience ever

I did get a refund as they are obliged to but after being fobbed off went down to head office. I'd been ringing every hour prior to that. I was prepared to blockade the sales entrance with the car till spoken to but didn't come to it. They were OK in the end, just be prepared to stay there and not leave till resolved. You have 30 days, legally must refund and car clearly faulty in my case.

"Top notch service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really top notch service from these guys and all done remotely bar pick up.

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"Customer service was super helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Customer service was very helpful with arranging paperwork to be completed prior to pick up.

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"Zero Issues"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They have a large variety of used and nearly new cars. I bought my present car from them and had zero issues.

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"Outstanding service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Outstanding service from the team under tough circumstances with all the current restrictions.

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"Wonderful place got car within 24hrs"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Wonderful place got car within 24hrs would highly recommend going here. Excellent customer service

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"Terrible, unroadworthy yet no refund"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Renault Clio and immediately noticed the car was pulling to the left. I returned within 5 minutes and was told I could fix this anywhere at their cost. My local mechanic declared the car dangerous and unroadworthy with multiple serious faults and not to drive it. I tried to get them to collect the car, they made excuses about Covid and said the 7 day return only applies to click and collect – although there is no such information on their website, in fact it clearly states without disclaimer this is a guarantee. I can return it under the Consumer Rights Act 2015, yet nobody with any authority will speak to me or authorize this. They promise calls and don’t deliver. The car would not pass any real mechanical inspection as I identified 2 major faults in 2 miles of driving. Do not buy here. They just buy at auction and sell on at a profit. There is no assurance to be gained in their supposed after sales service. Search reviews, you’ll find many pleased with their buys, but also anyone who has a problem meets a brickwall of denial and refusal. Avoid this company.

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+2 Found this review helpful

Monica Guerrero mendez in response to Terrible, unroadworthy yet no refund

Did you take to court I'm in same position

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"Not happy "
1.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very upset that l spent nearly £10,000 on a car within 3 months needed shock absorber and top mount, l thought all cars had checks done on them. Not covered by warranty,

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+1 Found this review helpful
"Sales people nice and polite"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sales people nice and polite. Good service and well informed

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Dealership Information

Big Motoring World Addington is a used car dealership that are specialist stockists of prestige cars and approved sellers of some of the very best BMW and Mercedes-Benz models available. Also on site, Big Motoring World reviews every element of your car with a fully equipped workshop that can MOT, service and perform diagnostic checks on your vehicle, keeping you safe and your car performing well.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
206 reviews4 out of 5 stars — Rated Very Good
Excellent
149
Very Good
6
Average
7
Poor
17
Terrible
27

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Contact Information

Address

Big Motoring World West Malling
London Road
West Malling
Kent
ME19 5PL

Get in touch

01634 248638
http://www.bigmotoringworld.co.uk

Opening times

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Dealership Statistics

68%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Big Motoring World West Malling

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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