Big Motoring World West Malling

37 reviews2.9 out of 5 stars — Rated Average
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37 reviews from our car dealer reviews community
Leave a review for Big Motoring World West Malling
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37 reviews from our car dealer reviews community

Leave a review for Big Motoring World West Malling
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"Shocked is an understatement. "
3.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a Mini from big motoring world all was fine and dandy until.... A day or so later my tyre pressure was low... took it back they sorted it out. But didn't even bother to put the cap back on my tyre. They decided to just leave it on the floor. Next thing, i noticed was the service light... what happened to the service they give all their cars when they enter the facility. They then gave me a car with next to no diesel (now i know thats nothing to do with them, and I'm not expecting a full tank but after trading my car that has a full tank of petrol, i just expected it to have enough to even get me to my house or a service station, but clearly they allow the car to run dry before refilling) Then we noticed a strange noise coming from the engine, turns out one of the clips holding down a vent was snapped off causing the odd noise. Finally... after just a day of having it. I noticed it kept slipping out of 1st gear, at first i thought it was me. In the fact I'm now learning to drive my new car... but nope. Straight on the phone to BMW and they have diagnosed the issue and will be paying for all the parts and fixing all my issues free of cost. ( however when it first went in to be investigated and diagnosed with the garage members, they forgot to put the air filter back in my car. Luckily i found it in my boot before i drove off and they kindly put it back in) However, i am greatful they give you the warranty. And they have been good so far with dealing with my issue, but tbh you just dont expect to buy a car with this many issues. And the short test route gives you no time to find flaws I was told i would hear from the garage in a few days, and its been a few weeks of constant chasing and me being afraid to drive. You dont expect that when you buy a new car

"Good PX for my old car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

There was no pressure from Big Motoring World, very through explaining everything and got a decent part ex value for my old car.

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"Would buy from them again"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Would buy from Big Motoring Wold again without hesitation, process was quick and simple with very little haggling everything was explained and easy to follow

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"Worst experience "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went with my husband to buy a car from Big Motoring World West Malling, the sale experience was really nice , everbody was nice to the point we had to pick up the car wich was actually unfunctional and we could not leave with it , we paid 6000£ deposit, 595£ insurance (they told us to come with the insurance ready) and 100£ to travel at the location ,and left empy handed and with or money taken , the sales manager , a really unprofessional person ask me if i know that the car is second hand not a new one and refus to pay us back ur lose as the sale assistant promise us.we still have not received not even our deposit and they don’t want to take responsibility for ur money lost with travel and insurance , thinking back they know exactly that the car had a major multination and they got us in the point were they thought we would not be able to refuse the transaction, the sales manager was telling the sales assistant on the phone what to tell us , something that even her decided its to much and refuse polite to pass the message to us.we have no documents from them that they cancelled the transaction .This is the worse experience i have ever lived, they say they are the best car dealer of 2018 but i had the worse experience of my live with them.

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"Awful Service, avoid big motoring world"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Big Motoring World West Malling fooled me into purchasing a car that was not safe to be on the road. Don't be fooled by their website saying they do all sorts of inspection on the car before selling but the TRUTH is that they DON't. They will force you into buying warranty for the sake of commission they receive but they will never deliver their promise. Its from my personal experience at West Malling branch with floor manager called John (a man not to be trusted) and a financing guy Jey Cer who would do a credit search on your file without your consent. You will be deeply disappointed with these guys. Wasted two days of my life and just wanted to help others. These guys just another cowboy car dealer with fancy suits. AVOID THEM.

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+3 Found this review helpful
"Very Happy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The staff at the Big Motoring World West Malling were very easy to talk to, being a first time buyer was a scary situation. They explained all the paperwork which helped put my mind at ease.

"All of the staff were so helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

All of the staff at Big Motoring World West Malling were so helpful and friendly - even those who were not handling my sale. I felt welcomed, listened to, and valued. They really went out of their way to make sure that I got a car that was just right for me at a fair price. They seemed like honest, trustworthy people and I have complete faith in the car I bought from them.

"Do not buy from big motoring world "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car from Big Motoring World West Malling branch that had been plugged for a leak, unknowing to me all problems started to arise, first a small leak then my heater went, now my car is all blocked up and is in the garage and the repair cost is going to be huge.

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+2 Found this review helpful
"Disappointed"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having purchased a Nissan Qashqai 8 weeks ago from Big Motoring World West Malling for £13k, I am diasappointed to report that so far I have needed my brake pads and discs replaced (£300) a new car battery (£270) and new key fob battery- none of which were covered under the free 3 month warranty! Very disappointed!

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"Disappointing"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was sold a 3 years warranty by the Big Motor World West Malling dealership that would have not been valid. Only because I kept insisting with staff to make sure it would cover my business purpose they eventually admitted it was worthless to me. I was still willing to buy the car but asked for £200 discount as I was wrongly advised, but they refused. Eventually I had to ask for a full refund having wasted half a day, arranged for insurance and left empty handed. The only consolation is that I didn't get sold a void warranty for 900 odd pounds. Not impressed and would not go back after this experience.

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Dealership Information

Big Motoring World Addington is a used car dealership that are specialist stockists of prestige cars and approved sellers of some of the very best BMW and Mercedes-Benz models available. Also on site, Big Motoring World reviews every element of your car with a fully equipped workshop that can MOT, service and perform diagnostic checks on your vehicle, keeping you safe and your car performing well.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
37 reviews2.9 out of 5 stars — Rated Average
Excellent
14
Very Good
4
Average
3
Poor
4
Terrible
12

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Contact Information

Address

Big Motoring World West Malling
London Road
West Malling
Kent
ME19 5PL

Get in touch

01634 248638
http://www.bigmotoringworld.co.uk

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Dealership Statistics

43%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Big Motoring World West Malling

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