Big Motoring World West Malling

93 reviews3.1 out of 5 stars — Rated Average
0% Reviews
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50% Recommend
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93 reviews from our car dealer reviews community
Leave a review for Big Motoring World West Malling
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93 reviews from our car dealer reviews community

Leave a review for Big Motoring World West Malling
Leave a review
"Delivered to my home"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Ordered through home delivery. All super efficient!

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"Click & Collect"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Click and collect worked well after finding the car on their website

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"Online reservation"
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Wasn’t able to visit the show room but able to find the car online and reserve it.

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"Easy to reserve online"
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Reserved online for £99. Wasn’t able to complete the purchase so they refunded me. I'll visit them once the lockdown is over

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"Online Experience"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They have moved to an online system that works pretty well. Able to view online and make a refundable deposit to hold the car

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"REserved online"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Reserve a car online using a debit card. Easy & quick!

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"Misleading adverts, DO NOT USE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Headline advert states includes navigation. After purchasing realise that navigation not included as has to be activated by main dealer costing £500. They not interested in finding a resolution, no customer care or after sales once they have your money you might as well be a piece of s##| on their shoes. What should be a pleasurable experience of buying a car ruined. I would not recommend buying from them and if you do don’t trust what they say make sure you triple check everything

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"Pulled me out of sales due totheir fault"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Paid deposit to buy golf car , its for my wife and she is a key worker ↦ Got an email to pay balance to collect the car ↦ got reservation confirmation ↦ double checked with staff member (who is chasing me whether i want to buy or not) couple of times whether car is ready for collection or still in preparation ↦ staff clearly saying car ready for collection ↦ got email links to pay and send my relevant documents ↦ got call from another staff saying car got problem and refunding money , I requested to keep deposit and will wait until car gets sorted but refused ↦ received deposit refund email showing that I requested, received call from another staff, he clearly saying it has clutch problem , car needs to go to dealer, won't sell those kind of cars, offered admin fee discount for another car ↦ I asked about email content showing that i requested refund, but the staff said its standard template, received phone call from staff in the evening explained that car is in snodland site, it has clutch problem, waiting for workshop to look, if problem doesn't resolve, she said car needs to go somewhere north of England for repair, so not selling that car ↦ email received in the night with new price change for the same car. As per my knowledge , they underpriced initially , then realised , changed cards with different stories and pulled me out of sale. I booked car on 3rd april, they found the fault on 28th, 25 days gone waste. Even thought , my wife is a key worker, They didn't cared about that. Surprisingly MOT is passed on 5th April without clutch? Emailed CEO, about the incident, he replied that car is £3000 under priced wrongly. If i want to buy for the advertised price, its with no clutch, that's buy or not buy.. Means selling faulty car for less price?? No respect even from CEO , rude response, buy or not buy... That is the service and response they provide to key worker customer?? I can't imagine how the service to the normal customers?

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"Booked ahead of Schedule"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was able to view the car I wanted online and book in ahead of schedule which saved a lot of time walking around the forecourt. After viewing and checking the paperwork (mot, servicing etc) it was a quick and painless process to make my purchase.

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"Many thanks to everyone"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Many thanks to everyone who helped us get our new car! You are not put under any pressure to buy.

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Dealership Information

Big Motoring World Addington is a used car dealership that are specialist stockists of prestige cars and approved sellers of some of the very best BMW and Mercedes-Benz models available. Also on site, Big Motoring World reviews every element of your car with a fully equipped workshop that can MOT, service and perform diagnostic checks on your vehicle, keeping you safe and your car performing well.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
93 reviews3.1 out of 5 stars — Rated Average
Excellent
45
Very Good
6
Average
5
Poor
14
Terrible
23

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Contact Information

Address

Big Motoring World West Malling
London Road
West Malling
Kent
ME19 5PL

Get in touch

01634 248638
http://www.bigmotoringworld.co.uk

Opening times

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Dealership Statistics

50%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Big Motoring World West Malling

Company Formed: XXXXXXXXXX
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FCA Ref: XXXXXXXXXX
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