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126 reviews from our car dealer reviews community
Leave a review for Big Motoring World West Malling
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126 reviews from our car dealer reviews community

Leave a review for Big Motoring World West Malling
Leave a review
"Definitely recommended!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I wanted to wait a month before I left my review, been curious how's the car running. I purchased a Honda Civic and not a single issues apart what I've seen there already. Price was a bargain, friendly helpful staff. Definitely recommended!

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"Fantastic used car place"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic used car place. The salesmen were great, and really did come across as decent honest people. They weren't pushy at all and didn't try to push me towards anything I didn't want, they recognised that I knew what I wanted and helped me along with that.

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"Stay away"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

UPDATE // They collected the car to run tests 20 days after the purchase. I have three different reports from original BMW services confirming that the car is not roadworthy. However, they refuse to take the car back and they want to give it back to me after repairing and expect me to accept it. They are clearly breaching the law, I will be taking them to the court. Save yourself the hassle and stay away! PREVIOUS MESSAGE: Stay Away! They sell faulty cars and they ignore you for weeks when you try to return the car. I had the worst experience with them. I bought a BMW with a big engine issue. The car broke down 30 minutes after purchasing it. I took it to a local garage and they said I was sold a faulty car on purpose and the car needs thousands of pounds of worth repair. They concluded that the car is not for purpose. I tried to get in touch with the Big Motoring World but they don’t answer calls, they don’t reply to emails, even when you get a hold of them they reject to take the car back then ignore you for 10 days again. Their after sales team is incredibly indifferent, It took me 10 days to get a hold of her and when she replied to my e-mail, she ignored me again for the next 7 days. They absolutely ignore you until you stop calling them. Stay away at all costs. Don’t waste your hard earned money.

"Absolute top class service from everyone"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolute top class service from everyone there! They all did everything they could to help my get the car I wanted and I couldn't be happier. Would definitely recommend!

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"I honestly cannot recommend this garage "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I honestly cannot recommend this garage enough. I was looked after very well and everything was explained to me so I could make the right decision.

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"Really friendly guys "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What a great experience of buying a car for the first time! Really friendly guys who were only too happy to help and give advice. I bought a car I'm really happy with and really good value. Would definitely recommend!!

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"Can I turn back time?"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I wanted to trade in my Audi A1 for a Smart, after visiting the Enfield branch and viewing a Smart (which I wasn't keen on), I decided to visit the West Malling branch and view one which I had my heart set on. I had an appointment booked and we were seen pretty quick, I didn't want to waste any time so I went straight through with the sale. The salesperson was helpful enough, he managed to take my deposit and get all my contracts signed quick (no surprise), only to find out that as we were about to exchange car keys, they were missing a document which I wasn't informed about prior to going through with everything. Visiting on a Sunday meant I couldn't contact the specific department from Audi, not to mention Big Motoring World didn't want to give me a refund, they'd rather I take another day out of my life and drive back (we wasn't local, it was an hour drive). We spoke to the ‘helpful’ manager who informed us he can’t give a refund, and as all my credit checks were done, it would put a dent in my credit score. We had no choice but to drive back home, and come back the next day. After spending the morning getting this specific document, and dealing with once again ‘helpful’ finance staff, we drove back down to exchange vehicles, yet again we were sat there for a few hours, waiting for MORE credit checks to be done (which made no sense, as all my finance agreement had been approved). After a few hours, we dealt with a lovely lady in the car exchange office, who was friendly, and probably the best person we dealt with within the whole branch, I didn’t manage to catch her name. Fast forward 1 month, I’ve got my Smart car, got rid of my Audi and no longer the keeper of the Audi. Yet, I’m still receiving emails/letters from Audi saying I owe them payments, I’ve missed payments, I need to make these payments asap. I’ve called up the West Malling branch and spoke to a lady in the finance department who informed me the payment was made in June and it’s all been cleared, she gave me a reference number which didn’t match up to my Audi agreement number at all, but she was sure it ‘didn’t make a difference’. After calling up Audi, they told me that the payment had been made which was great, but the number given on payment didn’t match my agreement number, so in actual fact, my settlement figure wasn’t paid off and the payment had been sitting in the bank account not allocated to the Audi. After a phone call with Audi, they matched up the payment to the car and cleared my settlement figure. To make matters worse, Big Motoring World had managed to sell on my old Audi, but couldn’t close my account with them. To conclude, I’d have rather gone elsewhere if I knew I would be chasing up my old car a month later to sort out the payment that Big Motoring World should have taken care of, the customer service was awful (except for the car key exchange lady), and as any car sellers, the only thing they care about is the £££.

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"Bitter taste"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car just over a month ago from the West Malling branch. When we drove test drove the car it was extremely dirty inside and was covered with holograms on the outside. Th sales man, O, PROMISED us it will be immaculate on collection day. We were booked at 13h30 on the Monday to collect the car, O was off, we waited over 40 minutes after being ignored by all staff members and manager and we finally got our car it was in the exact same state as when we saw it the first time. We were disgusted and left with a dirty car and a very bitter taste in our mouth. I am disgusted with this behaviour and will not recommend this place to any one. I hope the owner sorts his employees out because the concept is brilliant and the experience could have been perfect. We’ve had to pay a car detailing company £295 to get the car to look like the price we’ve paid for it!

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"Bought my last two cars from this garage"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my last two cars from this garage and probably would go anywhere else! Reliable amazing conditioned cars and guys are all friendly and so helpful

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"Absolutely fantastic guys"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely fantastic guys. Couldn’t do enough to help. Friendly & Polite. Would definitely recommend & use again.

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Dealership Information

Big Motoring World Addington is a used car dealership that are specialist stockists of prestige cars and approved sellers of some of the very best BMW and Mercedes-Benz models available. Also on site, Big Motoring World reviews every element of your car with a fully equipped workshop that can MOT, service and perform diagnostic checks on your vehicle, keeping you safe and your car performing well.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
126 reviews3.5 out of 5 stars — Rated Very Good
Excellent
74
Very Good
6
Average
7
Poor
15
Terrible
24

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Contact Information

Address

Big Motoring World West Malling
London Road
West Malling
Kent
ME19 5PL

Get in touch

01634 248638
http://www.bigmotoringworld.co.uk

Opening times

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Dealership Statistics

58%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Big Motoring World West Malling

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