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349 reviews from our car dealer reviews community
Leave a review for Big Motoring World West Malling
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349 reviews from our car dealer reviews community

Leave a review for Big Motoring World West Malling
Leave a review
"Extremely Disappointed – Misleading and "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had a very disappointing experience with this dealership. When I bought the car, no one mentioned anything about it having been repainted. I was told the vehicle went through a 200-point inspection, which made me trust that everything had been properly checked and that there were no hidden issues. Only later did I find out that the car had been painted—something that should have been disclosed upfront, as it often indicates past damage or repair. This is clear misrepresentation, whether it was intentional or just poor communication from their staff. As someone who’s not a car expert, I relied on their inspection and professional reputation. But that trust was completely broken. When I raised the issue, they refused to take responsibility or offer any solution. It's extremely frustrating to be treated this way by a large company that should stand behind its vehicles and claims. I strongly advise anyone considering buying from this dealership to get an independent inspection and not rely solely on their word. This was a bad experience, and I do not recommend them at all.

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"Untrustworthy business "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bad experience with this car seller.I just bought a tesla model 3 long range and anyway the process of buying from them is slow and they are trying to sell a lot of different products and services and besides that When I left the courtyard the tyre pressure monitoring system fault just popped on the screen and they weren’t able to sort it out yet after more than 2 weeks of purchase and arriving home I discovered that the mobile charger is not inside the box.I contacted them and they categorically refused to provide it.Next time I will choose wiser!

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"Faulty car"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sold me a faulty car, NEVER BUY A CAR FROM THEM AGAIN. CUSTOMER SERVICE AND AFTER SALES TEAM ARE HORRIBLE. SCAMMERS. DISHONEST COMPANY.

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"Don't buy from them, they are scam"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They are pure crap scammers. Sold us a car for just 18k and a 3 years warranty. The car broke down twice in less than a year for what is clearly an existing fault, first after few months and few hundreds miles and again after few more months. They refuse to repair it with even with warranty although we had it professionally checked and showing the car has issues to the gearbox. We drove it approximately for two thousand miles and never had any accident. They are just a bad company, don't buy from them. Now we have an expensive faulty car and can't afford to buy another.

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"Faulty car after 1 day"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Qashqai on the 18th November 2024, the sales person was good. However, the car starting juddering, showing system error faults, stalling 1 day after. I'm sure Big Motoring World should not be selling faulty cars as this breaches consumer rights. The warranty is just as worse in terms of how it works; the delays; excuses. I am a diabetic and can't attend appointment and the stress is beginning to affect me.

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"Google BIG MOTORING WORLD COMPLAINTS "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Google BIG Motoring World Complaints

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"Selling junk cars avoid "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

https://www.facebook.com/groups/417412160895081/?ref=share Please join BIG MOTORING WORLD COMPLAINTS on Facebook. Honest reviews from victims of this company.

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"Mis sold warranty - issues the same day"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought a car from big motoring world last week on the Friday. Unfortunately on the Friday evening I found my passenger side seat didn’t move. The salesman, who had been very pushy on the warranty, had assured me that if I took out a warranty I would be able to take it to a main dealer for any problems for the next year (I took out a years warranty). Low and behold, despite the car being sold to me with this issue and being assured this car was to show room standard, I am now UNABLE to take my car to Peugeot to get this fixed due to the hourly cost of repairs from main dealer being over the threshold the warranty company is prepared to pay. Big motoring world advised me to take my car to a VAT registered garage, which I did, however they told me it was not an issue they were able to fix and I needed to go to a main dealer. With the warranty refusing to pay, my only option now is to take a day off work and drive 1 hour each way to the local big motoring world service centre, which will mean losing a day of income, which I will not be reimbursed. I would not buy from this company again, 15.5k later - pushy salesman mis selling products on cars that have issues as soon as you drive out.

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Ray Jackson in response to Mis sold warranty - issues the same day

Please join Facebook group BIG MOTORING WORLD COMPLAINTS a group of like minded, friendly people who are trying to resolve problems after buying a car from BigMW. Please of help and advise.

"KNOWINGLY SOLD ME A FAULTY CAR"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

BMW 4 series Gran Coupe - LC20MDE FIRST - On a pre-booked appointment, it took 4 painful hours to purchase the car. SECOND - When I drove the car away the engine management light was on. Took it back before I left the yard & they just turned the light off & said it was fine...if there was a problem I could just claim on my guarantee policy which I purchased from them! They obviously just wanted rid of the car & it was then someone else's fault! THIRD - Next day asked for a refund as engine management light came back on. They made it extremely difficult; wouldn't speak to me & wanted email only, saying response time could take up to a week to acknowledge my return request. Meanwhile, I paid for a private diagnostic test & found out there was multiple problems with the vehicle for the past 10,000 miles! FOURTH - I did eventually get a refund but it cost me tens of hours of hassle THEY TURNED THE ENGINE MANAGEMENT LIGHT OFF & KNOWINGLY SOLD ME A FAULTY CAR !!! BEWARE !!!

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Ray Jackson in response to KNOWINGLY SOLD ME A FAULTY CAR

Please join Facebook group BIG MOTORING WORLD COMPLAINTS a group of like minded, friendly people who are trying to resolve problems after buying a car from BigMW. Please of help and advise.

"DONT BUY FROM HERE, "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from here and it has broken done twice, it has the possibility of needing a new engine, the warranty does not cover this on a car the i had only owned for 6 months when it broke down for the 2nd time, it has taken 4 months for the warranty company to say its not a claim, they sell cars/warranty that are not fit for purpose, they have committed so many consume rights violations. i have had to take legal advise on the issues that i have had and i am currently trying to send the car back, look at the facebook reviews and people complaining on there

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Ray Jackson in response to DONT BUY FROM HERE,

Please join Facebook group BIG MOTORING WORLD COMPLAINTS a group of like minded, friendly people who are trying to resolve problems after buying a car from BigMW. Please of help and advise.

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Dealership Information

Big Motoring World Addington is a used car dealership that are specialist stockists of prestige cars and approved sellers of some of the very best BMW and Mercedes-Benz models available. Also on site, Big Motoring World reviews every element of your car with a fully equipped workshop that can MOT, service and perform diagnostic checks on your vehicle, keeping you safe and your car performing well.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
349 reviews3.6 out of 5 stars — Rated Very Good
Excellent
217
Very Good
6
Average
10
Poor
31
Terrible
85

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  • Contact Information

    Address

    Big Motoring World West Malling
    London Road
    West Malling
    Kent
    ME19 5PL

    Get in touch

    01634 248638
    http://www.bigmotoringworld.co.uk

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    Dealership Statistics

    57%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Big Motoring World West Malling

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