99% Reviews
replied to
93% Recommend
to friend


494 reviews from our car dealer reviews community
Leave a review for Birchwood Motor Centre
Leave a review

494 reviews from our car dealer reviews community

Leave a review for Birchwood Motor Centre
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"really good customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was dealing with Mitch at Birchwood motor centre, and he was very good, very professional, he was on hand for anything I needed, great communication and always kept me up-to-date. Mitch even sorted the road tax for me on site - he looked after me. The Corsa was extremely clean when I collected, it had been fully sanitised inside, it was immaculate. I'm loving the car, its a really nice car, as though its brand new, its in good condition, very happy with it.

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Birchwood Motor Centre from Birchwood Motor Centre in response to really good customer service

Alex, your feedback and comments are much appreciated, I will pass your comments onto Mitch. Thankyou, Birchwood Motor Centre.

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"Brilliant "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

5* customer service, brilliant! Very pleased with the Ford Fiesta, its great, no issues at all. More than happy to buy here again, I will be recommending to others.

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Birchwood Motor Centre from Birchwood Motor Centre in response to Brilliant

Thank you for your positive review Pietro, we're pleased to hear your enjoying your new car. Thanks, Birchwood Motor Centre.

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"highly impressed "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the application process to driving away, Paul at birchwood was fantastic!! I applied online at around 4am in the morning and that morning at 10am I was called, we spoke about the car etc and explained my part ex details. Paul was so helpful, friendly and he certainly went the extra mile for me. All the guys there were great, really helpful when I called etc, very polite and professional. The whole process was smooth, quick - no waiting around at all, they got thing sorted in great time. Paul sorted my part exchange quickly, and the Mercedes was pristine when I collected, it was so clean and tidy - inside and out. Very satisfied with the whole process from start to finish.

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Birchwood Motor Centre from Birchwood Motor Centre in response to highly impressed

Simiat, your feedback and comments are much appreciated, I will pass your comments onto Paul. Thankyou, Birchwood Motor Centre.

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"Very nice staff "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really nice people at birchwood motor centre, they were great. very easy to talk to, and worked quickly to get me in the car I wanted. Very pleased with the Kadjar I bought, its a lovely car and performing just as expected. I highly recommend this dealership - I will use again in the future.

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Birchwood Motor Centre from Birchwood Motor Centre in response to Very nice staff

Nicholas thank you for taking the time to leave a positive review, it's much appreciated. Thanks, Birchwood Motor Centre.

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"Thanks to Dean! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I very recently purchased a Ford Focus, I haven't driven it that much yet, but so far its brilliant, I really needed a new car and Dean got it sorted quickly and professionally. I had a little issue and they resolved it here and then that day, I cant fault the customer service I received, or the car - over-all I'm very happy! Michael, your feedback and comments are much appreciated, I will pass your comments onto Dean. Thankyou, Birchwood Motor Centre.

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Birchwood Motor Centre from Birchwood Motor Centre in response to Thanks to Dean!

Michael, your feedback and comments are much appreciated, I will pass your comments onto Dean. Thankyou, Birchwood Motor Centre.

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"Really nice people to deal with "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My parents recently bought a car from Birchwood motor centre and then recommend I used them as I was looking for a new car. I bought a Mini Cooper from them and its perfect, I'm really happy with it. Customer service was brilliant, Jamie and Dean couldn't be any more helpful. Jamie was so helpful and knew everything about the car, really knowledgeable and Dean helped me through the finance side of things - he was great, really helpful. I will definitely buy again from here and recommend to as many people as possible.

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Birchwood Motor Centre from Birchwood Motor Centre in response to Really nice people to deal with

Holly, your feedback and comments are much appreciated, I will pass your comments onto Jamie and Dean. Thankyou, Birchwood Motor Centre.

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"Land Rover Discovery Sport"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought the most perfect car from Birchwood Motor Centre recently! Its a Land Rover Discovery Sport and I am over the moon with it!! Its beautiful, it drives well, looks immaculate, in great condition and the price was very good for the age and mileage! Exceptional customer service, always available for help and very quick communication. The whole process is easy, smooth and laid back. I will 100% buy from Birchwood again in the future.

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Birchwood Motor Centre from Birchwood Motor Centre in response to Land Rover Discovery Sport

Thank you for your positive review Zoya, we're pleased to hear your enjoying your new car. Thanks, Birchwood Motor Centre.

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"Above and beyond!! Amazing service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I called Birchwood in the morning to discuss potentially buying a BMW 118, when I called Jamie took some details, we had a chat through everything and I left a deposit. I then spoke to another gentleman, he was brilliant, he helped me through the finance details etc, I was approved and Jamie rang me back to see when would be best to collect. I said as soon as possible, and I went that afternoon and drove the car away. I couldn't have asked for anything better at all, really really helpful and accommodating. Jamie was amazing through-out and I cant thank him enough, I will certainly be back to Birchwood when I want to upgrade again.

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Birchwood Motor Centre from Birchwood Motor Centre in response to Above and beyond!! Amazing service

Franklin, your feedback and comments are much appreciated, I will pass your comments onto Jamie. Thankyou, Birchwood Motor Centre.

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"Great aftersales service!! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car recently from Birchwood and when buying Dean was excellent, really really good. He was really informative, helpful and provided a quick, easy service, it ran like clockwork. A short while after having the car, I had a few issues, I contacted Dean and he apologised, reassured me the issues would be rectified and remained polite and professional through-out. He gave me a few options, but the best, was to have the issues resolved locally and they would reimburse me. I cannot believe how quickly the issues were dealt with, Dean handled it perfectly!! I couldn't have asked for anymore. Although I had a few minor problems, it's how the dealer resolved this that impressed me. Now everything is sorted, the Golf is perfect, its very nice to drive and soon shifts! Its the best car I've ever owned, very pleased with it. Thanks to Dean and Birchwood for helping me even after the sale, the aftersales service is just as great!

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Birchwood Motor Centre from Birchwood Motor Centre in response to Great aftersales service!!

Kerry, your feedback and comments are much appreciated, I will pass your comments onto Dean. Thankyou, Birchwood Motor Centre.

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"fantastic "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Considering the situation we are in, the lads at Birchwood did everything they possible could to ensure a smooth, quick and stress-free purchase. I mainly dealt with Jamie - he was brilliant, ever so friendly and very polite. Everybody I spoke to was friendly and helpful though, if I called and Jamie was busy, somebody always offered to help me, and Jamie always got back to me quickly too. I bought a Ford Edge, its very enjoyable to drive, really happy with it. I can't fault the customer service, process or the car, all perfect!!

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Birchwood Motor Centre from Birchwood Motor Centre in response to fantastic

Andrew, your feedback and comments are much appreciated, I will pass your comments onto Jamie. Thankyou, Birchwood Motor Centre.

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Dealership Information

Used cars for sale in Hornchurch & Essex

Birchwood Motor Centre has over 25 years of sales experience in the car sales industry. We pride ourselves on our high level of customer care with many happy returning customers.

All cars are HPI Checked and report can be issued upon request.

We have over 120 quality used cars always in stock and cater for all budgets and needs. So no matter what car you are looking for whether it be your first car, family car or that weekend sports car, we have a great choice available. If you can not find the car you want, we would be very happy to find it for you.

We give a no-pressure sales experience within a relaxed environment for when you come and view our cars with help and advice at hand when needed. Our location has its own test drive facilities on site so you are able to drive and inspect the car at your own leisure.

We specialise in offering used car finance regardless of your credit profile. We work closely with main high street lenders and specialist finance companies that cater for those who have a poor credit rating.

We look forward to meeting you, your family and friends and assisting you in buying your next car.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
494 reviews4.8 out of 5 stars — Rated Excellent
Excellent
444
Very Good
44
Average
0
Poor
0
Terrible
6

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  • Contact Information

    Address

    Birchwood Motor Centre
    Upper Rainham Road
    Hornchurch
    Greater London
    RM12 4EU

    Get in touch

    01708 456713
    http://www.birchwoodmotorcentre.co.uk

    Opening times
    Mon 09:00 - 18:00
    Tue 09:00 - 18:00
    Wed 09:00 - 18:00
    Thu 09:00 - 18:00
    Fri 09:00 - 18:00
    Sat 09:00 - 17:30
    Sun 10:00 - 16:00

    Dealership Statistics

    93%
    Would recommend this dealer to family and friends
    99%
    Percent of reviews responded to by this dealer

    Additional Information About Birchwood Motor Centre

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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