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6 reviews from our car dealer reviews community
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6 reviews from our car dealer reviews community

Leave a review for Blenheim Cars
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"Refused to help"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I saw an ad online for a Passat taken in a p/x deal - it's an 04 plate with high mileage but a full service history and I was looking for a cheap estate to move 'things' around... I went to Blenheim Cars on a wet Saturday morning, the car looked ok but it had no filler cap and the boot wouldn't open (pretty useless on an estate). I agreed to buy if the boot was fixed, a filler cap cover replaced and a new MOT provided. They agreed and the transaction seemed perfectly ok. Mistake no 1 - I didn't actually drive the car but I was assured it was perfectly ok by the pleasant sales guy. I was hoping to pick the car up that week - that didn't happen so the following weekend I had to hire a car to move some things (the very reason I was buying the Passat), mistake no 2 I'm now £60 out of pocket because they failed to get the car ready. It was late the following week when I get a call (having chased almost every day) saying the work was complete - they tried to convince me that it was work I had requested...er, no....it was things required to make the car work! I go to pick the car up, the boot now opens but only with the key (a real pain) no spare tyre, at this point I get told I'm asking for the moon and being unreasonable, the sales guy said he would source one for me and then the owner turned up and got shirty, mistake no 3, I should have just walked away and insisted on my deposit back. I drove off and immediately there is a horrible rumbling from the offside front wheel. Mistake no 4 - I didn't turn around straight away, it was raining, my wife had gone home having dropped me and I thought, having gotten a brand new 12 month MOT that everything must be ok and that something might be stuck in the wheel/brake. I had no need to use the car for the next 6 days. The first time I use the car for a planned journey to Bristol the noise is BAD and it get's worse...so much so that by the time I reached Swindon I stopped and rang my roadside assistance. They immediately diagnosed a dodgy/broken/unsafe wheel bearing - I got shipped home. I had driven less than 30 miles in total since buying the car. The AA guy was staggered that the car had a new MOT, in fact he just could not believe it. The next morning I rang Blenheim - they basically refused to accept any fault/blame/ repair etc and after much arguing they eventually said take it to your local garage to get it fixed (why would they not do it? turns out it's a pig of a job) - there was a discussion about who was paying (they wanted to pay for the part only and not the labour or VAT and I insisted that they were liable for all repair costs) - Why would they not fix it? I live 5 miles from them, they said they knew the garage I was taking it to, it's our local guys who look after our other 2 cars. I insisted that there is no way I should be out of pocket and have to pay out. SO today the car goes in and the garage are shocked by the state of the bearing - NO WAY SHOULD IT HAVE PASSED AN MOT - the work was carried out but Blenheim refused to pay for anything other than the part so I'm £110 out of pocket for what....... buying a dodgy car from a dodgy dealer that's what. I am contacting the RAC as they are supposedly an approved dealer on used cars. I have owned over 20 cars in my life, I'm in my 60's and I have NEVER experienced anything like this. STEER CLEAR - DREADFUL EXPERIENCE. The coda on this is that my garage said I should pursue it as they are legally wrong - I should not be out of pocket. I have tried to find out where the MOT was done, no information available online and Blenheim would not tell me. THIS IS A CLASSIC DODGY CAR DEALER, with ZERO after care, no guilt or interest in putting anything right, their retort was 'we sell dozens of expensive cars' ...er yes, and some cheap trade ins ALL SHOULD WORK AS DESCRIBED - I shall be pushing this as far as I can and that includes local paper/RAC/Citizen Advice etc.... It was a cheap car BUT it should damn well work as sold - the wheel bearing had clearly been bad for a long time. They have chosen to roll over the wrong guy.

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"Great customer service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the 2nd car I have purchased from Blenheim Cars. Both times my experience as a customer has been excellent; very friendly staff, very helpful and made me feel at ease, with no pressure to buy whatsoever. Both cars were ready for me on time, clean and they even put petrol in :-) My husband was so impressed with them, that he is planning to ask them to source his next car. I would not hesitate to recommend Blenheim Cars to anyone.

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"Liane"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After receiving a car that we had a total of three hours before the engine management light came on along with after 9 days all 6 injectors blowing and being told it Was our fault . The called owner is saying he is doing nothing about it and swearing at us we will now be taking these very unprofessional people to court. AVOID at all costs awful awful service. Also if you dig deeper into this business and previous business's you will see they don't survive very long, and the history of the person you would be dealing with is shocking. I'm disgusted by the service DO NOT BUY from this dealership.

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+5 Found this review helpful

JAZ from Blenheim Cars in response to Liane

LIANE, AS YOU KNOW YOU CAUSED ALL THE DAMAGE TO THE CAR BY NOT FUELLING IT CORRECTLY AND TRIED TO PASS THE BLAME ONTO US. THIS WAS ALL PROVEN IN COURT AND YOU LOST THE COURT CASE AS WE WERE NOT AT FAULTY AT ALL. SORRY IT HAD TO END UP IN COURT BUT YOU LEFT US NO OTHER OPTION TO RESOLVE THE SITUATION.

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"Astra10"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy a car from Blenhiem Cars. The car I purchased came with many problems. They lie through there teeth and are very rude when confronted. The warranty they offer isn't worth the paper it's written on. Be aware and have your own checks done.

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JAZ from Blenheim Cars in response to Astra10

Dear Mr Willcock & Hayley Tanner, There is a formal procedure in place to resolve discrepancies, so why is it that you chose not to follow that but resort to social media, in a cheap attempt to try and discredit us with your unproven claims? The company from whom you took finance to buy the car in question, as you are aware, carried out an independent investigation and yet their inspectors found NOTHING wrong with the vehicle. If indeed it has broken down, why have you not called us directly to explain the situation or allowed us to fix any issue under the warranty we provided? Why take it to another garage 4 times? We therefore suggest, your comments should be directed at the other garage in question and NOT us, as clearly, based on your claims, 4 times they have been unsuccessful with fixing the problem you highlighted. We are a member of the Good Garage Scheme and a FULLY approved RAC Dealer. These are accreditations we have earned through hard work and dedicated customer service. Please be aware, we will NOT respond to any future reviews of ANY kind across any social media channel. We will simply repost this (dated 17-10-16). If you wish to have an amicable discussion you know where to reach us. Regards, Blenheim Cars Ltd.

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"Great dealership"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a Porsche from Blenheim cars and the service was great can't fault it. Would highly recommend. Very good car and worth every penny. Had no problems what so ever so far and had the car for nearly 2 months.

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"apurchaser"
3.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very unhelpful with regards to finance issues. Not happy that i had arranged my own finance and clearly wanted me to use theirs. Last minute changes to description of vehicle and milage was 4k more than described in the ad. Was not the model told it was. They did deal with the issus raised by the inspection quickly and it was good value for money as it was a high spec but overall I would not use them again. Exclusions to warranty added at the last minute did not engender feelings of trust!

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Dealership Information

Blenheim Cars is an Independent dealership that is based in Witney. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
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6 reviews2.8 out of 5 stars — Rated Average
Excellent
2
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1
Average
0
Poor
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Terrible
2

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Contact Information

Address

Blenheim Cars
Witney Road
Witney
Oxfordshire
OX29 7PR

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http://www.blenheimcars.com

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Dealership Statistics

33%
Would recommend this dealer to family and friends
33%
Thought the dealer was knowledgeable and helpful
50%
Thought issues were resolved quickly and easily
33%
Percent of reviews responded to by this dealer

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