Blue Water Used Car Supermarket

12 reviews1.9 out of 5 stars — Rated Poor
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12 reviews from our car dealer reviews community
Leave a review for Blue Water Used Car Supermarket

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12 reviews from our car dealer reviews community

Leave a review for Blue Water Used Car Supermarket
Click on the stars to start your review
"Useless Company"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

My husband bought a car from Blue Water Used Car Supermarket on impulse. He paid £7500 car and bought it in hire purchase. He paid for the road tax and 6 months later, he was told by DVLA that his car was not taxed and he owed 6 months tax. It appears that Blue water cars supermarket went and cancelled the road tax after my husband had made the payment to them, which meant that he paid for the same period twice! The car later started giving trouble and the engine of the car knocked. This left him with a total repair bill of £5000 ! I cannot believe that in this day and age, companies can get away with this nonsense!

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"Andrew Fairway"
1 out of 5 stars See
Dealer's knowledgeable
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I am extremely unhappy with Blue Water Used Car Supermarket. As many have said they have now closed down and left me with a five grand repair bill on a car that I purchased from them.

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"Unhappy"
1 out of 5 stars See
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I put a deposit down on a car from Blue Water Used Car Supermarket and due to an operation on my shoulder was unable to drive a manual car. I asked for my deposit back 2 days later because I had explained to Alex the sales man of my problem while I put down the deposit and he advised me that it would not be an issue to refund, but it would hold the car that I wanted until I knew what was happening. They to this day have still not refunded my money although I have called continually and now they have gone. Nice company, NOT.

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"not happy"
2.2 out of 5 stars See
Dealer's knowledgeable
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John from Blue Water Used Car Supermarket seems knowledgeable. He sold me a lovely looking convertible for a good price and even talked me into taking additional insurance in case of any problems after the 3 month warranty, especially for the roof mechanics as can be costly and ins would give me peace of mind. Today the roof got stuck half way. Called RAC insurance to be told not only is the roof not covered but that Bluewater cars no longer exist! £400 down the drain and now have to find and pay someone yo fix roof bet they will just open somewhere else and rip off more people .

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"R Stevens"
1.8 out of 5 stars See
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Don't bother using them, promise the earth and fail to deliver the goods, after service so poor and car has had nothing but problems. DO NOT USE

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"George"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Their premises have closed down and I have not been able to track them down. Many of the other stories here mirror my problems with this company. They will resurface somewhere else under a different guise and will continue to treat customers the way they have treated me.

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"Rebecca"
2.8 out of 5 stars See
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Vehicle cleanliness
Value for money
Resolving issues

I purchased my vehicle back in January, my first every car! I had a problem with the steering wheel functions whereby I am unable to use them to turn up and down the radio or change a song forwards or backwards when using my phone or a CD! I told them about the issue and they failed to help, only giving me an RAC number to call where they would "fix" the issue. This still hasn't been done! Then yesterday, my car started to make a humming noise when going into second gear (I am guessing it's 2nd as I drive an automatic) I have tried to call the garage and the number is out of service and nothing is showing up on their website! I am financing the vehicle, and so will be paying out for it wether it works or not! Does anyone know if they are even still trading?! Terrible customer service! I am outraged and extremely upset!

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"sam"
1.8 out of 5 stars See
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Where do i start. I test drove a astra vxr that was terrible the car hardly drove up the road it had a major fault /faults yet ten minutes before the test drive the sales man called Phil put the car through M.O.T and had not a single advisory (strange). As the car was so bad i refused to buy it and test drove another car which seemed brilliant. I noticed on the MOT sheets for the car that there had been a major oil leak that had been fixed, I bought the car and a month later the car was still leaking oil. When I rang Blue Water Used Car Supermarket they kept making arrangements to sort it out then at the last minute cancel the arrangements or let me drive up there then say theres no body in today that can do it. They have now used every excuse in the book ive lost 2 days at work and drove up there 3 times and i still have a oil leak. The last time i spoke to Phil he said we have closed down you will have to sort it out yourself. Phil is rude and pushy, I would never deal with these guys again.

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"LOVE"
2 out of 5 stars See
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Resolving issues

I bought a car worth £7k end feb, at first they were very very helpful and i spoke to a gentle man named John he seemed very polite, When i got there he told me that there was a crack in the rear light, and not to worry it has ordered the part and will have in in by the following week, i was willing to go back up to get this fixed. i rung him the week after nothing was always with a client, rung a week later wasn't in few days later managed to get hold of him, and he said he was waiting for another part, and will ring me soon as to get me to come up to get it fixed. Not only did i spend alot of money on a 'reliable' car as said, but i also paid for the RAC breakdown and other bits. I have also notice that NONE of the power sockets work! there are scuff mark inside of the boots and has few dents in the door, i was told before buying this car that i was in EXCELLENT condition.! I am extremely disappointed in the customer service i have received by this company, i have tried again to call today left email, and now have discovered that there phone lines have no been cut off.. I think i shall be taking a trip up there tomorrow i Live 60+m i would definitely never buy from this company again! I shall for sure be taking this further!

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"Harry"
1 out of 5 stars See
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Blue Water Used Car Supermarket are not good. They sell you faulty cars and then disappear and don't help you after the sell. DO NOT BUY FROM THEM.

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Dealership Information

Car Dealer Reviews has recently identified that the website link to this business was not working and so has removed it from this page. If anyone has any further information then please leave a review at the bottom of this page.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
12 reviews1.9 out of 5 stars — Rated Poor
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Very Good
0
Average
2
Poor
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Terrible
5

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Contact Information

Address

Blue Water Used Car Supermarket
Stonebridge Road
Gravesend
Kent
DA11 9DT

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Dealership Statistics

8%
Would recommend this dealer to family and friends
25%
Thought the dealer was knowledgeable and helpful
8%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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