Good service from Mark He's only a phone call away.3hour drive but worth in the end.

I bought a car off Bill and the team at Cresta Cars at BOC Bolton four years ago. It was so reliable so when I needed a change I decided to go back. Bought another car from them and I am so pleased with it and even in this pandemic they met me there when it suited me. They are so helpful I would recommend them to anyone looking to buy a good reliable car.

I purchased a green mini off Mark Oliver at BOC in March and paid £10,995, after 2 weeks I found out that it had been in an accident and 2 doors were full of filler. I contacted Mark who said he would repair it. I phoned Trading Standards who told be the law states he had to give me a refund within 30 days. He ignored any correspondence I sent, this went on for 3 stressful months, eventually I got a solicitor to sort it out which he did, When I took the car back this obnoxious ‘person’ started throwing paperwork about like a child. Be warned avoid, it will cost you dearly.

We purchased a car from James Hancock at BOC Used Car Sales in April 2019, his opening line when we called him to see the car was “ I was on my way to buy some jeans from the Trafford centre!!” We should have walked away at that point! when test driving the car all the sales patter was applied and the buttering up, we liked the car so agreed the purchase provided the second key be replaced and the advisory of a leaking exhaust fixed as well as a full service and Fresh MOT. Collected and paid for the car a week later all’s well .... I rang James as the radio didn’t work properly, and the exhaust was still leaking we were about to take it to the garage then the car lost power on the motor way, turns out the coil pack and 2 spark plugs had gone. The 2 spark plugs were so rusted because they were sat in water, the garage advised me Someone had jet washed the engine. I had the garage write up what they found wrong with car ( spark plugs/coil pack gone/ leaking exhaust/ + the radio didn’t work right) I contacted James and said it’s in the garage and what needs replacing, (at the time it was just the spark plugs and coil pack) he went off to speak to his mechanic and didn’t get back to me for a number of hours by this time I had to have the work done as I needed the car for work and my garage was waiting. James disagreed with the price my garage quoted and said his would do it £30 cheaper! When I confronted James His attitude on the phone was appalling, I don’t let anyone speak to my they way he did. He told me I’ve been ripped off by my garage and that he was sick of this car, and that I had no right to decide to go ahead with the work carried out. He then rambled on saying I was boring him and he’s got better things to do than listen to me! The fact that James said the car had gone though a full service and MOT and they missed 2 corroded spark plugs, a leaking exhaust and a faulty radio it appalling, James Hancock should not be trading! they want you to buy the car and do not care what happens after you drive away, nor do they deal with situations in a polite professional manor. We have been nothing but polite with James and never demanded or raised our voice towards him and this is how we are repaid! The car has since had work done on the exhaust and radio at our expense as we didn’t want any more stress caused by approaching this man, we bought the car in April 19 and are now selling it I think that speaks volumes! Avoid BOC cars and James Hancock at all cost!

I'm a young girl who went to BOC used car sales to purchase a new vehicle. Id been looking online and come across a car I really liked so I went into speak to Chris. A couple of months later my back windscreen exploded, I rang Chris because I wasn't sure who to ring and he was disgusting. the way he spoke to me was awful. All I wanted was advise.. Basically once I drove the car away it was no longer his responsibility which is shocking! Terrible customer service.. I WILL NEVER use these again!

We went to see a Black Jaguar XJ Diesel eg GF55 HGA as advertised in the Auto trader at BOC Car centre in Bolton being sold by James Hancock.. The car is advertised an ABSOLUTELY IMMACULATE CAR. After close examination we found that this was not true. In fact it has aluminium corrosion in quite a few places, front near side wheel arch, rear offside wheel arch, bottom corners of two doors to name a few. There is also very bad scratches to the nearside front wing and the side repeater is broken. The interior roof lining is sagging badly . When we pointed this out to the obnoxious salesman, he became very abusive and rude, and started to slag off our car saying you can't call my cars, when yours is just as bad. Does he not realise people go to car sales to upgrade and buy a newer better car. We do not know why he should choose to call our car as we were not using it as a trade in. We were going to pay cash on the day for the Jaguar if it was as stated an ABSOLUTELY IMMACULATE CAR and we had no intention what so ever of trading in out car. How he manages to sell anything with the atrocious attitude that he has is beyond belief. He can obviously afford to turn down customers. Please avoid at all costs. James Hancock Car Sales at the BOC centre Bolton.

Thank you james at BOC Used Car Sales, you were a pleasure to deal with. It was well worth the journey from Harrogate a top car with top service. Mrs E Clifton.

The car has been with them for repairs longer than we have had it! Do not buy a car from BOC used car sales.

Don't go there !!!!!!!!! I bought a car from BOC Used Car Sales with defective steering. The dealer hasn't put the problem right and even told me to go away (to put this in the most polite way possible). Told me that the car was off site and would not me where it was. Had the get he police involved if my car was not available. Car still defective as per an indipendant inspectors report. Horrible experience- the dealer I bought the car from has supplied a car which is not fit for purpose and my family will not travel in the vehicle. This situation is not going away and is work in progress. Tba.