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I arrived at 10.15am at Bolton Lexus for my 10.30am appointment for MOT. Very nice welcome from Natalie in reception. I asked to be taken into the town centre while the work was completed, and arranged for them to telephone me when the car was ready, and I would be waiting to be collected from the pick up point in the town center. (Bolton). I telephoned the service Dept at just before 12pm and was unable to speak to anybody, so i left a message to ask them to ring me for a progress report, but, I had no reply. I decided to walk from the town centre, as the bus had just left. Helen in reception said she had no knowledge regarding collecting me. and they also had the wrong name( Dolan) and wrong Mobile Number on the card. Apart from this constructive review, The service was brilliant, and the staff are first class.
from the reception to resolving the problem the service was great as usual very relaxed and hassle free.Thanks Lexus Bolton,I would not drive any other brand of car and would only buy one from this dealership.
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