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Bournemouth high performance bought a new car and the experiences - was first class Brad was very helpful and a credit to the company we would go back again
Reviewer has confirmed their email address
Prompt and efficient service. Found Brad to be helpful and knowledgeable.
Brad was a great help and made our purchase stress free from start to finish.
Reviewer has confirmed their email address
Title: Exceptional Service and Support at BHP in Bournemouth Review: I recently had the pleasure of visiting BHP for my car-buying needs, and I must say, the experience was nothing short of amazing. From the moment I walked into the dealership, I was greeted with a warm and welcoming atmosphere that made me feel right at home. The highlight of my visit was interacting with Brad, a sales member at the dealership. Brad was not only knowledgeable and professional but also incredibly patient and attentive to my needs. He took the time to understand what I was looking for in a car and provided expert advice and recommendations without any pressure. His honest and transparent approach made the entire process seamless and stress-free. What impressed me the most was the level of support and assistance I received. Brad and the team went above and beyond to ensure that all my questions were answered and that I was comfortable with every aspect of my purchase. They demonstrated a remarkable commitment to customer satisfaction, which is a testament to their dedication and professionalism. Moreover, the after-sales support has been outstanding. Brad has been consistently available to assist with any follow-up queries and ensure that I am delighted with my new vehicle. His ongoing commitment has truly set [Dealership Name] apart in the automotive industry. In summary, if you are in the market for a new car, I highly recommend BHP. Their exceptional service, coupled with Brad’s invaluable assistance, makes them a top choice for any car buyer. Brad is indeed an asset to the company, and his contribution significantly enhances the dealership's reputation for excellence. Rating: ★★★★★
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From start to finish Brad has been a pleasure to deal with, nothings been too much hassle and he's worked around issues with my part exchange whilst re-scheduling the handover due to my busy schedule. 100% recommend dealing with BHP!
In love with my new mercedes. Thank you Brad for making it so smooth and easy for me.
Reviewer has confirmed their email address
I have been told the deposit is refundable if I change my mind. For personal reasons, I couldn't make it to see the car and asked for a refund back. The seller started lecturing me and being rude that he did overtime to get the car ready, and he's not going to give the money back. When I said i would come to see the car, he told me, " You either come to pick up the car or you won't see your deposit back." To clarify your point of view and timeline, 1. If you check your first voicemesage, you can hear me asking for a video presentation because o can't get to you in time. 2 after I called, you told me you're too busy to do a 10 min video, At that point, I have said I will look for another car closer. I never said I had bought another car!! From this point, we had an argument where we were getting nowhere. 3 After 2 weeks, I have called you back to apologize and explain why I couldn't make it in time and if we can rearrange an appointment to see the car, at that point you said something along the lines, "you either pick up the car, if you don't like it you can't change your mind now". That's unacceptable and means that your affirmation that "if I don't like it you can get your deposit back" is a lie. 4. You justified keeping the deposit because you had done overtime to get the car in good condition. At what point have I pressured you to get the car ready sooner?? There's no terms and conditions on your website. If I were a potential customer, I would stay clear from garages that get happy for stealing 500 pounds like BHP and look at a reputable dealer. Good bless! *I apologized for the misunderstanding, and I asked to cone over and see the car because I haven't made a purchased yet. Your reply was that there's no changing my mind if I don't like the car, you either come to pick it up or not. You don't have any terms and conditions on your site and I can see you make the rules as you go. Bragging doesn't mean you're right.
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Thomas from Bournemouth High Performance in response to Deposit not refunded, No T&C on website
Hello Mr Moraru, Ok lets just get a few things clear here. You left a deposit with us to hold the vehicle for you which we did. We then spent the next week arranging the finance for you. To complete the deal we had to pay off our stocking facility on the vehicle to the sum of £30,000. Then after 2 weeks you call the night before you were due to collect to say your situation has changed and you want to reverse the deal. So much work an effort has gone into this deal from many parties to get the car perfect for your collection but then you let us down. You must understand we have put significant time and money into this, all whilst loosing the chance to sell to anyone else for the period you messed us around. To yourself any anyone else reading this please, please, please do not leave a deposit unless you actually wish to purchase the car. We will only refund a deposit if you are unhappy with the vehicle on collection. But NOT if you lead us down the garden path for a week or two before deciding your situation has suddenly changed. We are not dealing small items, our vehicles cost considerable money and take lots of time and effort to get ready for sale. So we ask you take consideration before leaving a deposit. Had we sold the car to someone else whilst you had a deposit on it im sure you wouldn't of been happy either. We held up our end of the deal and you let us down.
Found the car with the spec I wanted but living in Nottingham it was a bit far. Having never bought a car without physically seeing it I was a bit nervous. The team at BHP were excellent and I need not have worried. Descriptions and a video were good and delivery simple. Highly recommend.
Reviewer has confirmed their email address
What a breath of fresh air buying my new EV! The guys at BHP were nothing but helpful and honest throughout the phonecalls we had and after placing a deposit over the phone putting my trust in their hands, the car was exactly as Brad had described over the phone if not better. A great company I will certainly be buying from again for my next EV. Strongly recommend and very competitively priced. Thanks chaps.
Reviewer has confirmed their email address
Would recommend Brad at BPC would found us the car of our dreams
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Car Dealer Reviews has been made aware that Bournemouth High Performance has moved premises from its original location at The Courtyard, Wharfdale Service Road, Bournemouth, Dorset, BH4 9BT to this location you see published on this page.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Bournemouth High Performance
24 Charminster Avenue
Bournemouth
Dorset
BH9 1RY
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