Used car not to bmw standards brakes tyres and car had scratches all down one side. I hadn’t even touched the car and got accused that I did them on delivery. Bad bad service

Price advertised increased to original price plus substantially with extras already in the car I had to pay for as well as delivery charge. Not explained at point of sale in full only after looking at sales invoice I was never given just asked to sign quickly, had to ask for a copy. Extra charges were huge totalling over £5000 In full I wasn’t treated fairly are looking into the change of original price advertised but not hopeful of outcome. Beware when buying new of extra charges already in vehicle you have to pay for added on. Unbelievable a car can be advertised at one price but end up increased higher due to these charges for interiors and package.

I must say this was quite possibly the worst buying experience I’ve ever had in all honesty. I pre paid for the car in full before attending to make life easier and show my commitment on what your sales person had told me and the way the car was described, I was confident there would be no issues whatsoever. I had been very clear from day 1 what my expectations of the car was as I do not usually entertain distance buying like this (I am based in Essex). I travelled 1 way by train to purchase the car and on inspection not only was the car not prepared correctly there were stone chips present (many on the near side bonnet and a single one on the rear quarter) and there has been damage to the front bumper which has been repaired very poorly. I asked for a full list of works that had been carried out on the car and was told that in its short lifetime it had 2 rear wheels replaced and the windscreen, I questioned whether it had ever had any bodywork and was told no. I was also shown a video presentation of the car and it clearly states that there are no stone chips!! I have also noticed a small amount of damage to the leather on the back of both driver seats. I can conclude we were made to feel very uncomfortable and completely mislead by the dealer and blatantly lied to. This dealership cannot be trusted unfortunately. The car in question was a low mileage M5 that was 8 months old, at a cost of £71k, the brand is superb, Bowker’s are very poor as is BMW customer services unfortunately.