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30 reviews from our car dealer reviews community
Leave a review for BQ Cars
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30 reviews from our car dealer reviews community

Leave a review for BQ Cars
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"Terrible service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a Citroen cactus automatic they said they would do two jobs on in before the MOT when i picked up the car they gave me a MOT but it shouldn't have passed,the passenger side light was still very loose and the horn didn't work and I've never received the C5 log book absolutely pathetic dealer ,i wish i never went to them steer clear.

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+1 Found this review helpful

Craig from BQ Cars in response to Terrible service

Mark, we've been made aware of this review several months after you purchased the vehicle from us. This is the first we've known about any issues with the 8 year old car and had you actually been in touch we would have done our utmost to try to resolve any issues. Unfortunately unless we are made aware we can't actually do much. The v5 was issued by the DVLA, we have checked this ourselves. In future please note that some communication in the event of a problem will definitely be of help for both parties. Regards Craig

"Amazing service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Amazing service from start to finish nothing was too much trouble it was lovely to come across a car dealership that was not pushy but were very friendly and helpful Would recommend anyone to buy a car from them and will return when I need a new one

"Untrustworthy "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

All I can say is if you buy a car from this dealer you want hope it does not go wrong in the warranty period, law states if you have a fault and you do not trust the car within 30 days you can demand your money back, afraid boss man Graig does not like standing by his legal requirements... Advice to any potential customer is stear well clear...a very two faced man that only deals in his terms...and has a tendency to feed you with bull @@@@...

"Disgusting"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Disgusting company. Doesn't even deserve 1 star. Craig is an aggressive, arrogant liar. Do not trust this company. Been shouted at and hung up on multiple times, absolute disgraceful way to speak to customers. I no doubt expect I will get a sarcastic reply to this negative review, as Craig can't ever admit he is wrong. He is a narcissist. Take a look at his other replies and you'll see how he always has an answer. Never buy a car from here.

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+3 Found this review helpful
"Top Cars and Top Service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A pleasure to do business with BQ Cars, Nigel and Craig went out of their way to make my purchase and part exchange as easy as possible. I highly recommend this garage to anyone wanting a trouble free deal.

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+10 Found this review helpful
"Brilliant and caring service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just had my Volvo v70 R design delivered from BQ cars and what can I say absolutely Brilliant Nigel and Craig were so kind and made buying a car so easy and professional. The car was as nice as they said thankyou for your honesty love her. Thankyou again will go to BQ cars if I ever need another car . Jackie x

"Vauxhall meriva"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very pleased with the vehicle i purchased very friendy saleman nigel is. Dealt with everything for me and also delivered vehicle after me travelling up due to work commitments very profesional would highly reccomend b q cars awedome

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+16 Found this review helpful
"Fantastic "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from the guys last week. Best service I have ever had and the car arrived in showroom condition. Can’t recommend them enough.

"Super helpful and reliable "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It’s taken me far too long to finish this up and I apologise sincerely. Craig and the team have been so wonderful, I needed a new car during the COVID pandemic and I am a key-worker. The utmost effort was put into helping me get a new car and support with dealing with my old vehicle too. Would highly recommend the team many thanks once again.

"Relaxed,friendly,helpful."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Arranged to view used Volvo. Craig was very helpful,arranged test drive, traded in,agreed price, no pressure,no hassle. Collected car from Nigel a couple of days later. He sorted tax, checked i was happy with everything before i drove off. Great !

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Dealership Information

BQ Cars is an Independent dealership that is based in Newport. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
30 reviews4.6 out of 5 stars — Rated Excellent
Excellent
27
Very Good
0
Average
0
Poor
1
Terrible
2

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  • Contact Information

    Address

    BQ Cars
    Medart Place Risca Road
    Newport
    Caerphilly County Borough
    NP11 7DJ

    Get in touch

    01495 270000
    http://www.bqcars.co.uk/

    Opening times
    Mon 9.30am - 5.30pm
    Tue 9.30am - 5.30pm
    Wed 9.30am - 5.30pm
    Thu 9.30am - 5.30pm
    Fri 9.30am - 5.30pm
    Sat 9.30am - 5.30pm
    Sun

    Dealership Statistics

    90%
    Would recommend this dealer to family and friends
    3%
    Percent of reviews responded to by this dealer

    Additional Information About BQ Cars

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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