Nick Harrison from Braintree Van Sales in response to Great Service

Hi Lucy, thank you for your purchase and was our pleasure to have spent some time with you and helping you pick the correct vehicle that suited all your needs. don't forget to send us some pictures when you have finished your project. we wish you all the best Nick & Braintree van sales team

Nick Harrison from Braintree Van Sales in response to DO NOT RECOMMEND BVS

Hi George Necsoi Thank you for your review and the 1star rating thats fine you have every right to leave your opinion for everyone to see. here at Braintree van sales we don't hide anything what so ever and we have repeat customers that come back time and time again. but I have taken your feedback on board but i'm going to have to defend myself and the business. I hold my hands up and say the mistake that I made was I let the van go with just over 5 months MOT. and I apologise to you on a number of occasions and I said that I would have put a full years MOT on it for you if you took it to a garage near you I had no problem with that what so ever it was a genuine mistake on my part and only my part not my team it was myself NICK. ok now on to the matter in hand when you come to collect your vehicle. the van was parked on our work bay which is concrete and it was there for over 24 hours once it was valeted. my point is this you and your friend come here and you spent over an hour going over the vehicle with the bonnet up and looking under the vehicle. there was no sign of fuel or oil leaks as it would have shown on the work bay. you when over the van with a friend and then you said you was very happy with the vehicle and then you left happy. I then heard from you a day later with an Engine light on the dash I apologised for this and asked that you would get a diagnosis done on the vehicle and we would cover the cost which we did and then you send me a long list of issues that you found that was over £2,000 inches explained to you that we wouldn't authorise this much and we would need to have the vehicle back for us to be able to complete the work. you was very unhappy with this and I explained to you that we have the opportunity to fix the problem. you then took you complete to the finance company that also told you that we have the opportunity to fix you then still was not happy so I arranged for a driver to come and collect the vehicle from you and return it to us AGAIN you wasn't happy and demanded I sent you personal information about the driver before you hand the vehicle over which again I was okay with that and did all you ask, then you started to slander our business by saying we have paid for reviews and the reviews was fake in which this really upset me because me and my team have work very hard to build our reviews up and the lovely reviews from our customers have been off there own back on how there experience with Braintree van sales played out. lastly we sorted all the issues that we found wrong with the van and we then put it in for MOT and also a full health check which all passed with no problems. we then delivered the vehicle back to you and you had message me and said everything is fine with the van and thanks you this was on the 2nd April 2025 I then didn't get a message from you till the 18th April 2025 thats over 2 weeks in which you said the timing chain was noisy and it was like this at the start I then explained that this was looked over and health check and it was all passed. and then I find out that you have left this review and I think it is very unfair and damaging to myself and my team. I considered having this feedback removed because it isn't fully the case and upsetting but I have decided ill leave this review here as we don't hide problems that we come up against and ill let people make there own judgement. I would personally like to apologise that you feel you have been let down by myself. and as a gesture of goodwill I would like to send you a gift voucher so if you want to send me where you would like this voucher for (with in reason) ill get this to you again George I apologise and I wish you all the best kindest regards Nick & Braintree van sales team

Nick Harrison from Braintree Van Sales in response to Would highly recommend!

Hi Colin, Thank you for picking Braintree van sales for your business I'm glad that the team was able to asset you in getting in to your new vehicle I wish you all the best Colin best regards Braintree van sales

Nick Harriosn from Braintree Van Sales in response to fantastic

Hi Ryan, we are glad that your happy with your new van Ryan. you don't have to thank us it was our pleasure to help you find your van All the best Braintree van sales Team

Braintree van sales limited from Braintree Van Sales in response to Don't Bother

hi Daniel thankyou for your review,i do hope you went on to find your perfect vehicle,i can only apologise fully for the service you received when visiting our Dealership,the issue we had was unfortunately was a rogue salesman who was suppose to be working for the company but was actually helping himself rather than working for the business,we eventually found out everything that had gone on,this has taken its toll on Braintree van sales limited,But we are now back on track,this took over 2 years of destruction before we truly found out his actions,And whom has been well and truly let go from his position as from January 2025,we now have nick harrison who is on point and the main sales manager and Joseph smith who works along side nick as a sales assistant.we are very sorry for the way you was dealt with in the whole process,we have managed to get our business back on track and is now a family affair,please feel free at your convenience to call nick on 01376 345888 and perhaps we can chat about compensation regarding this matter i have been in the motor industry for nearly 40 years,just unfortunately for us we came across a Bad apple,once again I apologise for the trouble you went to but please do get in touch yours sincerely Andrew smith managing director.

Braintree van sales limited from Braintree Van Sales in response to Ridiculous not recommend

hi Adam i see your review and would like to apologise in full,i now have 2 new staff members a sales manager Nick harrison and a sales assistant Joseph smith (my son) im extremely sorry to see your review,please let me explain i have had a rogue salesman working in my business that has taken some time to find out to how far he had actually gone in damaging my business and reputation and through his actions,however he has been dismissed from his position as from January 2025,we are now back on track and trying to compensate customers for the bad experience you may have had,we would like to hear from you if you would be so kind to call Nick on 01376 345888 as a good will and we can get to the bottom of the issue.once again I apologise for the inconvenience this may have caused you.Thankyou Andrew smith-Managing director