0% Reviews
replied to
47% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


48 reviews from our car dealer reviews community
Leave a review for Braunstone Crossroads Motors
Leave a review

48 reviews from our car dealer reviews community

Leave a review for Braunstone Crossroads Motors
Leave a review
"Shocking - go elsewhere"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a BMW 1 series and within two weeks big oil leak. Took it back twice for them to fix it and second time they charged me £190 for a new seal as I could prove it didn’t go before I brought it. A month on major oil leak so took it to a reputable garage who were shocked at what they have don’t with it. Chewed up all the bolts getting into the front which has caused more damage and one bolt not even in. It like they gave it to the work apprentices. Cost me £500, numerous days without a car, drive ruined with oil leaks. All round cowboys so avoid.

Get Car Leasing

Reviewer has confirmed their email address

+1 Found this review helpful
"Great Team & Customer Service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I travelled an hour to this dealership to view and test drive a vehicle and I have to say all the team here are extremely friendly and helpful. The whole process of purchasing the vehicle was straight forward and Nick and the team were on hand at all times to support me with this. My new car did have to go back to the dealership after realising within 48hrs that the windscreen washers (front and back) were not working and having tried a few things at home it was pointing to the pump. I called and spoke to the dealership and was immediately booked in to have it looked into. The car was fixed at no cost to myself (as under warranty) and this was completed within 3 days. I personally have had a great experience with the team here and can definitely recommend them.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Definitely stay away "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Definitely stay away. I bought a bmw on 24 october and the car went for repair for the 2nd time. in the first 2 days they could not do it. Then I took the car to the service again. now they've been trying to fix the car for 35 days and they can't. My car has been waiting to be repaired at the service for 35 days and they say it may take another 2 months. really immoral and they definitely don't know what they are doing. I have not been able to use the car I bought with credit for 35 days and I will have to wait 2 more months. In the meantime, I continue to pay my loan. it's a really nasty situation. I have applied for claims in several places. In this process, I rented a car and spent almost 1500 pounds in order to continue my life. I looked and still no one is doing anything, I went and bought another car. I have 2 cars now, but one of them is your Braunstone Crossroads engine. Unbelievable. I think it's the worst company in England. I would like to tell everything I have experienced here, but google's disk capacity may not be enough. Definitely stay away.

Get Car Leasing

Reviewer has confirmed their email address

+3 Found this review helpful
"Unprofessional"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Enquired about a car, and full good service history actually meant needed a cambelt and water pump and major service. After saying this would cost a lot of money to rectify and that I wasn’t prepared to pay extra for additional garage work on top of the cars price I was hung up on. Avoid at all costs.

"DONT BOTHER......"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The staff are very rude -put the phone down on me in mid -conversation when I was explaining some home truths and how you are suppose to treat a customer -I guess they didn't like the truth hey ! Your loss on 15 k never mind !

Get Car Leasing

Reviewer has confirmed their email address

+3 Found this review helpful
"Arthur Daleys of the Midlands"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely nightmare garage! drove 200 miles to see a Nissan Pulsar 18 plate as we had pre-booked and paid a deposit over the phone to see.We got there and had to wait an hour and half for the car to be brought to this site from somewhere else in Leicester??? .test drove the car all seemed fine.They wouldn`t move on the price not a penny.We decided we was going to buy it all the same all though had to listen to disgrunted customers ringing up complaining about shoddy workmanship to Nick. Then the car we were buying wouldnt start?? 20 mins they were trying to start this car,got mechanics out of their garage still couldnt fix it.claimed it was out of petrol even though seen a worker top it up?? Sales rep had all the answers and thought we would still going to buy it and joked about dont run out of fuel ever??? you couldn`t make it up! so annoyed i did swear at Nick but after knowing we had drove a 400 mile round trip and wasted a day and a tank of fuel and a nightmare of a day,who wouldn`t? even when we were slipping away as fast as we could. i think he thought we would still buy it? Feels like we dodged the bullet good luck if you buy from here. oh and by the way they try and undermine bad reviews by saying they have NO RECORD of visit.This review is 100% GENIUNE

Get Car Leasing

Reviewer has confirmed their email address

+7 Found this review helpful
"Thieves"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Nick took a £100 deposit for a car, to then tell me days later it wasn’t ready and didn’t have a date of when it would be. I specifically told him I needed the car by a certain date. Since then I have asked for my deposit back on a number of occasions, with limited replies. They are thieves! No dealership should be taking deposits when they know full well they cannot have the car ready when agreed. Please stay clear of this cowboy ‘dealership’! I’m currently £100 down for no reason at all!

Get Car Leasing

Reviewer has confirmed their email address

+6 Found this review helpful
"First Class"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great cars at great prices and a great team that made for a first class experience.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Always great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Iv had 2 cars from BCM now and I couldn’t be more happy with the service they provide. Staff are very polite, not pushy thank you to Nick and all the staff at BCM

"Excellent car dealers highly recommend"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Amazing selection of cars with excellent high standards. Outstanding customer service and very welcoming staff. Great value for money. Well organised smooth process from start to finish. Highly satisfied with the service and would definitely recommend BCM.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Car Leasing Deals

Kardi Powered

Dealership Information

Braunstone Crossroads Motors is part of the BCM Prestige Group and they are a Leicester based German and Prestige car specialist. At their site on Hinckley Road they have a range of cars for sale and services to offer their customers including; part exchange, finance, upgrades and MOT's. Car Dealer Reviews understands that this dealership operates under the umbrella name of BCM Presige Car Sales and has 2 sites including another one called Blackbird Crossroads.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
48 reviews3 out of 5 stars — Rated Average
Excellent
23
Very Good
2
Average
1
Poor
4
Terrible
18

Add Review

  • Submit new information

  • Contact Information

    Address

    Braunstone Crossroads Motors
    1-3 Hinckley Road
    Leicester
    Leicestershire
    LE3 3GL

    Get in touch

    0116 2390347
    https://www.my-1bcm.co.uk

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    47%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Braunstone Crossroads Motors

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more