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72 reviews from our car dealer reviews community
Leave a review for Braunstone Crossroads Motors
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72 reviews from our car dealer reviews community

Leave a review for Braunstone Crossroads Motors
Leave a review
"STAY AWAY FROM THESE COWBOYS"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What can I say apart from "Go else where for your car". Not very professional at all.... Spoken to many people who have had the same poor experience with this company... DO NOT DO BUSINESS WITH THIS COMPANY!

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+3 Found this review helpful
"Great team! "
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The whole team at Braunstone Crossroads Motors were polite and helpful. There is still a small issue with my car ie the tyre sensors, but they have said they'll get back to me.

"Good customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I dealt with Nick,who was well vast with customers and his personal attendance to detail is exceptional.i will recommend the car dealer anytime

"AVOID AVOID AVOID!!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID AT ALL COSTS DODGY DEALERS DO NOT GO NEAR THIS PLACE UNLESS YOU WANT A FAULTY CAR THEY SEEM NICE UP UNTIL YOU BUY A CAR AFTER THAT THEY DO NOT GIVE A TOSS!

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+6 Found this review helpful
"Great staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service especially manny. Credit to braunstone crossroads motors

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+0 Found this review helpful
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"Live up to the 'dodgy dealer' stereotype"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Based on positive Autotrader reviews, I mistakenly trusted this seller. They had the car I wanted at a good price, but as soon as I'd put down a deposit it started to go downhill. I agreed to buy the car on the condition they would give it a service and MOT (which was coming up), which they "did" & it passed the MOT. On the day I bought the car, I had 2 main issues (I'd failed to notice the tyres were near the legal limit & had just relied on their answer on the phone the day before of "fine" when I asked about the tyres) & they lied about how much fuel was in the car (there was virtually none & the car was vibrating within 5 mins of leaving once going above 60 ). I got the car checked by a garage I trust. They found the brake fluid was dirty & with an unsafe temperature so had to replace. Brake fluid was ticked by seller on PDI, & should have failed MOT if checked. I phoned Braunstone to complain... 3+ times. Had to explain to 3 staff & chase for response. They said they'd look into it, or call me back etc. - delay tactics. I was giving them the option of either letting me return the unsatisfactory car for a refund, or contributing to the brake fluid & checks cost. So they could have appeased me for less than £100. I ended up having to quote the Consumer Rights Act 2015. They then said I had no rights, there was nothing they could do, and told me my garage was lying about the brake fluid. Who would you believe? The car salesman who'd already lied twice (about tyres, + fuel), or the garage you've used for years with no issues on multiple cars? I can't stand unfairness so will be pursuing this but need to warn others!

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+7 Found this review helpful
"Bmw 5 series "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic car, fantastic price and staff are so helpful! Will be back to Braunstone Crossroads Motors to buy my next car!

"This company needs shutting down!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DO NOT BUY A CAR FROM BRAUNSTONE CROSSROADS MOTORS!!! I purchased a car from them recently, the mechanic had fitted a new clutch to my car prior to my purchase and forgot to put the bolts and pins back in my gear box properly which caused my gear box to fall out and my drive shaft to collapse! I had the car 3 months! My mechanic says I am lucky I’m not dead because if the car would of locked up while I was driving, it would of flipped!! I drive my kids around in this car! It’s disgusting!! The dealership then said they wouldn’t cover the costs of the repairs although it was their sloppy mechanics fault! They also sold me a bogus 12 months warranty with a company that went into liquidation in 2016!! I have contacted trading standards and my solicitor about this company, they need shutting down!

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+6 Found this review helpful

Warren in response to This company needs shutting down!

Did you have any luck regarding the false warranty as I have had the same problem.

"Very poor "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Braunstone Crossroads Motors are a joke. All they do is buy cars from BCA and resell. Be aware that when you see the car that is what you get. They do not do anything they promise to do. My car was missing wheel covers and sat Nav car. Guess what! I got the covers (5 pounds off eBay) but still waiting for Sat Nav card 4 weeks later! Car was serviced and MOT but service book was not stamped and no paper work on service. When queried Useless sales guy stamped the book even though service was performed at other site. When I was collecting the car(after they already had my money) 2 other people were complaining. One had paid deposit on the understanding that the car would have scathes removed. Guess what. They weren't and then would not give the person their money back. Second person had clutch problem, which they sorted as long as she paid half. If the car you see is what you want, then that's what you get. If it needs work, then good luck! This is a terrible garage ! My advice would be to go elsewhere.

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+7 Found this review helpful
"A sham"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Braunstone Crossroads Motors took a deposit from me on a car only to find out after many phone calls that the car had already sold, avoid this dealer.

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+3 Found this review helpful
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Dealership Information

Braunstone Crossroads Motors is part of the BCM Prestige Group and they are a Leicester based German and Prestige car specialist. At their site on Hinckley Road they have a range of cars for sale and services to offer their customers including; part exchange, finance, upgrades and MOT's. Car Dealer Reviews understands that this dealership operates under the umbrella name of BCM Presige Car Sales and has 2 sites including another one called Blackbird Crossroads.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
72 reviews3.7 out of 5 stars — Rated Very Good
Excellent
42
Very Good
9
Average
6
Poor
5
Terrible
10

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Contact Information

Address

Braunstone Crossroads Motors
1-3 Hinckley Road
Leicester
Leicestershire
LE3 3GL

Get in touch

0116 2390347
https://www.my-1bcm.co.uk

Opening times

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Dealership Statistics

70%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Braunstone Crossroads Motors

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