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The staff are very rude -put the phone down on me in mid -conversation when I was explaining some home truths and how you are suppose to treat a customer -I guess they didn't like the truth hey ! Your loss on 15 k never mind !
Reviewer has confirmed their email address
Absolutely nightmare garage! drove 200 miles to see a Nissan Pulsar 18 plate as we had pre-booked and paid a deposit over the phone to see.We got there and had to wait an hour and half for the car to be brought to this site from somewhere else in Leicester??? .test drove the car all seemed fine.They wouldn`t move on the price not a penny.We decided we was going to buy it all the same all though had to listen to disgrunted customers ringing up complaining about shoddy workmanship to Nick. Then the car we were buying wouldnt start?? 20 mins they were trying to start this car,got mechanics out of their garage still couldnt fix it.claimed it was out of petrol even though seen a worker top it up?? Sales rep had all the answers and thought we would still going to buy it and joked about dont run out of fuel ever??? you couldn`t make it up! so annoyed i did swear at Nick but after knowing we had drove a 400 mile round trip and wasted a day and a tank of fuel and a nightmare of a day,who wouldn`t? even when we were slipping away as fast as we could. i think he thought we would still buy it? Feels like we dodged the bullet good luck if you buy from here. oh and by the way they try and undermine bad reviews by saying they have NO RECORD of visit.This review is 100% GENIUNE
Reviewer has confirmed their email address
Nick took a £100 deposit for a car, to then tell me days later it wasn’t ready and didn’t have a date of when it would be. I specifically told him I needed the car by a certain date. Since then I have asked for my deposit back on a number of occasions, with limited replies. They are thieves! No dealership should be taking deposits when they know full well they cannot have the car ready when agreed. Please stay clear of this cowboy ‘dealership’! I’m currently £100 down for no reason at all!
Reviewer has confirmed their email address
Great cars at great prices and a great team that made for a first class experience.
Reviewer has confirmed their email address
Iv had 2 cars from BCM now and I couldn’t be more happy with the service they provide. Staff are very polite, not pushy thank you to Nick and all the staff at BCM
Amazing selection of cars with excellent high standards. Outstanding customer service and very welcoming staff. Great value for money. Well organised smooth process from start to finish. Highly satisfied with the service and would definitely recommend BCM.
Reviewer has confirmed their email address
Shocking customer service bought a van through a finance company zuto the finance company was great van was paid for on the 10th September. the van is still not ready 3 weeks on!!! every time I call I get told they will call me back and they never do!! I call them again and again I get told different things and fobbed off saying I will be called back and no one does the first week i called their excuse for not being able to tell me when the van was ready is manny the sales man who is dealing with it is on holiday. it this was every time I called for the first week all I got was manny is off im not sure what it going on with the van he will call you when he's back last week I called I finally got hold of manny he said he is waiting for an update he will call me back. Again no call back i call countless times and ask if manny can call me back I get no call back. its only by luck if he answers the phone I manage to speak to him he says the van should be ready Friday 25th sep he will call me back to confirm I get no call good job I didn't turn up because the van isn't even their its at the garage still being fixed.. I call today manny is off I get told he will call me tomorrow i ask to speak to a manager I got through to nick. he assured me he is calling the garage to get an updated and will call me back in 15 minutes 6 hours later I called and asked to speak to nick another guy said he is busy he can call you back this guy was very rude and simply said their is nothing he can do I finally get through to the manager nick who was very rude and said it should be ready Wednesday it failed mot and needed two new tyres and a ball joint I asked why has it taken to long as the sale was agreed and paid for on the 10th September he very rudely put it as I asked when it will be ready it may be ready Wednesday the then said he has a customer in he will call me back and you guessed it no call back So 3 weeks on I got no van been messed around who knows what condition this van is in if their customer service is this slack what is the workmanship and standards like it seems they are interested in the money not the service they had the money first so why should they now use good customer service
Reviewer has confirmed their email address
Absolute disgusting attitude. Have little knowledge of car mechanics. Wouldn’t recommend.
What can I say apart from "Go else where for your car". Not very professional at all.... Spoken to many people who have had the same poor experience with this company... DO NOT DO BUSINESS WITH THIS COMPANY!
Reviewer has confirmed their email address
The whole team at Braunstone Crossroads Motors were polite and helpful. There is still a small issue with my car ie the tyre sensors, but they have said they'll get back to me.
Braunstone Crossroads Motors is part of the BCM Prestige Group and they are a Leicester based German and Prestige car specialist. At their site on Hinckley Road they have a range of cars for sale and services to offer their customers including; part exchange, finance, upgrades and MOT's. Car Dealer Reviews understands that this dealership operates under the umbrella name of BCM Presige Car Sales and has 2 sites including another one called Blackbird Crossroads.
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 45 | |
| Very Good | 9 | |
| Average | 6 | |
| Poor | 5 | |
| Terrible | 15 |
Braunstone Crossroads Motors
1-3 Hinckley Road
Leicester
Leicestershire
LE3 3GL
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