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AVOID AT ALL COSTS DODGY DEALERS DO NOT GO NEAR THIS PLACE UNLESS YOU WANT A FAULTY CAR THEY SEEM NICE UP UNTIL YOU BUY A CAR AFTER THAT THEY DO NOT GIVE A TOSS!
Excellent service especially manny. Credit to braunstone crossroads motors
Based on positive Autotrader reviews, I mistakenly trusted this seller. They had the car I wanted at a good price, but as soon as I'd put down a deposit it started to go downhill. I agreed to buy the car on the condition they would give it a service and MOT (which was coming up), which they "did" & it passed the MOT. On the day I bought the car, I had 2 main issues (I'd failed to notice the tyres were near the legal limit & had just relied on their answer on the phone the day before of "fine" when I asked about the tyres) & they lied about how much fuel was in the car (there was virtually none & the car was vibrating within 5 mins of leaving once going above 60 ). I got the car checked by a garage I trust. They found the brake fluid was dirty & with an unsafe temperature so had to replace. Brake fluid was ticked by seller on PDI, & should have failed MOT if checked. I phoned Braunstone to complain... 3+ times. Had to explain to 3 staff & chase for response. They said they'd look into it, or call me back etc. - delay tactics. I was giving them the option of either letting me return the unsatisfactory car for a refund, or contributing to the brake fluid & checks cost. So they could have appeased me for less than £100. I ended up having to quote the Consumer Rights Act 2015. They then said I had no rights, there was nothing they could do, and told me my garage was lying about the brake fluid. Who would you believe? The car salesman who'd already lied twice (about tyres, + fuel), or the garage you've used for years with no issues on multiple cars? I can't stand unfairness so will be pursuing this but need to warn others!
Fantastic car, fantastic price and staff are so helpful! Will be back to Braunstone Crossroads Motors to buy my next car!
DO NOT BUY A CAR FROM BRAUNSTONE CROSSROADS MOTORS!!! I purchased a car from them recently, the mechanic had fitted a new clutch to my car prior to my purchase and forgot to put the bolts and pins back in my gear box properly which caused my gear box to fall out and my drive shaft to collapse! I had the car 3 months! My mechanic says I am lucky I’m not dead because if the car would of locked up while I was driving, it would of flipped!! I drive my kids around in this car! It’s disgusting!! The dealership then said they wouldn’t cover the costs of the repairs although it was their sloppy mechanics fault! They also sold me a bogus 12 months warranty with a company that went into liquidation in 2016!! I have contacted trading standards and my solicitor about this company, they need shutting down!
Braunstone Crossroads Motors are a joke. All they do is buy cars from BCA and resell. Be aware that when you see the car that is what you get. They do not do anything they promise to do. My car was missing wheel covers and sat Nav car. Guess what! I got the covers (5 pounds off eBay) but still waiting for Sat Nav card 4 weeks later! Car was serviced and MOT but service book was not stamped and no paper work on service. When queried Useless sales guy stamped the book even though service was performed at other site. When I was collecting the car(after they already had my money) 2 other people were complaining. One had paid deposit on the understanding that the car would have scathes removed. Guess what. They weren't and then would not give the person their money back. Second person had clutch problem, which they sorted as long as she paid half. If the car you see is what you want, then that's what you get. If it needs work, then good luck! This is a terrible garage ! My advice would be to go elsewhere.
Braunstone Crossroads Motors took a deposit from me on a car only to find out after many phone calls that the car had already sold, avoid this dealer.
Company is a absolute sham,all the cars are full of hidden problems. Sales assistances had none of the answers to the questions. No knowledge of the cars he was selling.
I arranged to pick my chosen car up 2 1/2 weeks ago with the promise of the recall being resolved before I picked the vehicle up. Upon arrival I found out this hadn’t been completed. The car was not serviced, a tyre had a bulge in it, the windscreen had a crack in it. Despite me checking on numerous occasions that I was eligible for the drive away insurance I found out on arrival that I wasn’t which this cost me an additional £150 to get the car swapped over onto my old insurance. Since taking the vehicle away I am still struggling to get the recall sorted and to have my refundable deposit back. Many phone calls have been made to try and resolve issues; promised call backs never happened. Not good Customer Service. So in summary Overpromised and Underdelivered!!!
Braunstone Crossroads Motors is part of the BCM Prestige Group and they are a Leicester based German and Prestige car specialist. At their site on Hinckley Road they have a range of cars for sale and services to offer their customers including; part exchange, finance, upgrades and MOT's. Car Dealer Reviews understands that this dealership operates under the umbrella name of BCM Presige Car Sales and has 2 sites including another one called Blackbird Crossroads.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Braunstone Crossroads Motors
1-3 Hinckley Road
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