I purchased a van from Tony at the Poole branch last week. Tony was the most genuine sales guy I have ever dealt with and the van is terrific. I’m super happy and will most certainly recommend him in future.

I purchased vehicle HG69FMK after a perfect presentation online from Kane describing the vehicle as pristine and mint. Yesterday the vehicle was transported to my property and actually was taken to the incorrect address stated on the invoice prior to arriving with myself. Upon arrival before the driver left his cab it was clear to see the entire drivers side had been accident damaged with the worst re spray I'd ever seen. The paint was blemished, runs throughout and differentiating colours between panels. The vehicle never left the transporter and has been returned. This vehicle is an extremely poor example and for 6000 miles and £45000 price tag I'm appalled that this is how the business works. No pre checks, no valet and just a sorry, can we respray to make good. To date I've chased the refund and finally received that today. So now I'm left with no car as this was sold prior to this purchase and our family is away next week on holiday. I do hope you guys are pleased with your efforts!

Visited van showroom to see and get price for VW California Ocean. Despite 3 follow up calls by myself and 3 different staff members promising an email response - nothing. Contacted Listers - price negotiated, order placed, follow up questions responded to. Breeze Poole have a lazy disinterested staff who must have made this months targets. Avoid.

We received excellent service re. our Kenwood Sat Nav update from Jason and Martin when we went there earlier today. Whenever we have been to Breeze Poole regarding a service, MOT or anything else we have always received excellent polite service from all the staff. There is a friendly atmosphere and nothing seems to be too much trouble.

Some of the staff at Breeze VW Van Centre are very rude and arrogant. They will deny any fault on there part and will make you feel like you really shouldn’t bother in dealing with them. It seems like there is a toxic environment in this dealership.

I recently purchased a New Amarok from Breeze Van Centre in Poole and I found that the customer contact was very poor with me chasing them all the time. They would never contact me to inform me of an update of the vehicle, I had to chase them all the time. Eventually it was delivered at the end of the day, they hand the keys over I signed for it and they went with no explanation of how the new features worked. I ordered it with car matts and they only supplied the front ones I asked about the back ones and they said we must of forgot!. I then drove it home and a warning light came up. I notified them of this and had no response till I had to chase them, 5 days later still no resolution.