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9 reviews from our car dealer reviews community
Leave a review for BRG Autohub
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9 reviews from our car dealer reviews community

Leave a review for BRG Autohub
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""Extremely Disappointing - Avoid "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

"Extremely Disappointing Post-Purchase Service: Avoid this Dealer!" The dealer was initially helpful and gave a discount due to the fact there was no service done on the vehicle. Tyrone promised a 3-month warranty with local repair as I live over 4hrs from BRG, and RAC cover. The vehicle broke down on my way home, I could not make any contact with Tyrone. No effort was made by BRG to repair the issue, I ended up having to pay for the repair myself. The local repair garage informed me there was also an issue with the injectors. Numerous emails, texts and calls were made to Tyrone but no response. I then put the vehicle through the DOE, it failed on 14 items including majors faults with the brakes. BRG staff would not arrange for any repair locally, insisting the vehicle be returned for in house repair. I returned the vehicle and heard nothing for over 2 weeks, eventually all I got was excuses and another week went by. They refused to repair all the items on the fail sheet apart from the brakes and tried telling me there was no issue with the engine/ injectors. I requested a refund but was told the vehicle was now worth less than what I payed for it due to the items listed on the fail sheet, all of which were present when the sale was made. A solicitors letter was sent to BRG on my behalf requesting a refund, this was ignored. I eventually gave up after nearly 3 months of extreme stress from dealing with both members of BRG staff. Think long and hard before you part with your hard earned money and make a purchase from BRG. They will promise you everything you want to hear, in the end all they do is lie and deny!

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+0 Found this review helpful
"Be very wary"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lovely people but beware all is not as it seems, I bought a car at £5500 and traded in a car for £600 and due to them thinking they were smart they left me with a big hp deal, in BRG they take us all for fools, do not trust anything they say

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+1 Found this review helpful
"Do not deal with them"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Tyrone Gibson took my Mercedes to sell on my behalf in August 2019. He sold the car in May 2020 and did not tell me. He would not return calls for weeks. When I finally made contact he said he had sold it but couldn’t afford to pay me. No money has been received. As far as I’m concerned I still own the car and someone else thinks they do.

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+3 Found this review helpful
"Best in northern Ireland"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought car today and salesman Johnny excellent customer service and professional no pressure to sell very helpful and made looking less stressful all staff more than helpful great car great experience thanks to all even alfie😄 we live in Belfast we'll worth trip

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+1 Found this review helpful
"Hassle free purchase "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great car selection oneline with lots of pictures and detail. Guy was easy to deal with and move the sale process along quickly and easily, highly recommend BRG Autohub for their friendly staff.

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+1 Found this review helpful
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"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a infinity q30 today from BRG Authub’ guy cooke was fantasic ‘ very genuine and ur false type of salesmen u can get ‘ really nice man and got process done very quickly with no fuss’ thanks guy ‘ superb , barry.

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+0 Found this review helpful
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service from Kieran and the team at BRG Autohub. Great communication and my Range Rover was prepared quickly and efficiently. Thanks guys. Iain.

"Brill"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thanks to Guy Cooke he made our buying experience easy and simple and very quick process to go threw. We purchased a Dacia logan ambiance and she's a beauty and a beauty to drive with low low mileage and a fantastic price for her was unbelievable. The car fit in nicely with our budget and we traded our old car in. Couldn't be any more thankful for these guys at BRG Autohub. Especially Guy Cooke for getting me sorted out quickly and professionally. If ever needed another I would defiantly be back and recommend to others to go also. Thanks Guy :) Rachel Nicolls

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+0 Found this review helpful
"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service. Friendly staff who are extremely helpful thank you

nigel deane in response to Excellent service

got a,suzuki vitara on fri 12th oct. absolutely love it. great valuezand service. mire than helpful staff.

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Dealership Information

BRG Autohub is an Independent dealership that is based in Newtownards. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
9 reviews3.8 out of 5 stars — Rated Very Good
Excellent
6
Very Good
0
Average
0
Poor
2
Terrible
1

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  • Contact Information

    Address

    BRG Autohub
    7-9 Greenway
    Newtownards
    Ards and North Down
    BT23 7SU

    Get in touch

    028 9124 5015
    http://www.brgautohub.com/

    Opening times

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    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About BRG Autohub

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    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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