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33 reviews from our car dealer reviews community
Leave a review for Bridgend Group Kilwinning
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33 reviews from our car dealer reviews community

Leave a review for Bridgend Group Kilwinning
Leave a review
"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Have bought 3 cars and sold two cars to bridgend garage Kilwinning The service has always been exceptional from the girls at the reception and the sales staff would always go back to them for another car

"Rip off garage"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My grand daughter bought her Polo from Bridgend a few months ago. Just recently the fuse for the windscreen skoosher blew so she had taken it back to them thinking it would be covered under the warranty and was told it wasn't. They went ahead and changed the fuse and charged her £42 for a two minute job. After spending thousands on a car from them they charge a 20yr old who knows nothing about cars that kind of money. Never buy anything from the rip off b*****ds Andy Watret

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"Sloppy pre-sale checks"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car had an MOT with advisories on the brake discs, "worn, pitted or scored". They assured me they would "sort it". I was coming up from London to pick the car up, so I was kind of committed when I got there. Guess how they sorted it? By using their own MOT station to make the fault disappear! The brake discs were still worn, pitted and scored and certainly weren't new. The pre sale check list was fully filled in, but not carried out - eg the dust caps were missing from two tyres, yet there was a check mark in the box to say they'd been checked. What else did they miss? I had to buy a new 12v battery because the one that came with the car kept triggering the battery saver (it's a plug-in hybrid). They said any checks I wanted doing had to be paid for by me at a garage of their choosing local to me. Their aftersales care is non existent. Once they've got rid of the car they're really not interested. Very very poor indeed. I will report to the DVSA over the dodgy MOT, and to trading standards about the wisdom of having a used car showroom that has its own MOT station that can effectively pass any car that goes through it's system with no faults or advisories.

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+8 Found this review helpful
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a car from Bridgend Kilwinning and the sale wep Mykell Bell was very helpful we liked the fact we were left to see all the cars before making our decision and then Mykell explained any questions we had we went back to the garage because the reversing sensor had been turn down and they fixed it straight away very happy with our wee car and the service thanks Mykell

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+0 Found this review helpful
"Friendly and Efficient"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased my 2nd car from Bridgend Kilwinning. I found the sales process very efficient and friendly. I had a minor issue with the car which was quickly resolved by the service department. All in all a good experience, I would recommend.

"Pleasant sales experience"
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently purchased my Qashqai from Peter at this garage, can't fault Peters service, not at all pushy & very helpful. Car great, no issue will probably return in a few years when its time for a change.

"Mot con"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a landrover from bridgend kilwinning branch and 2 year mot/service plan this year 3rd year took car for mot car failed was fine when I took it in it's only done 5k in a year. air bag light on wire had been unplugged ,low antifreeze light on, low power steering fluid light on car had been sabotaged by them rectified all faults myself (exmech)took it else where for mot car flew straight through test so read what you want into this review as I shall not be going back

"Stay away!"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bridgend Group Killwinning sold a car with a slow puncture and supposedly serviced, service light comes on within a couple months. 5000miles in and car has now developed a misfire and heating doesn't work. When asked to fix it they tried to charge us as warranty doesn't cover the parts...warranty doesn't actually really cover anything to be honest once you read the small print. Complete lack of customer service and care. Service light coming on and slow puncture indicating to me they didn't actually service the car before selling it to us. From experience with them and other car sales companies I've used, they finish bottom of the list. Il never go back and won't be using them to fix this car.

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+4 Found this review helpful
"STAY AWAY"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good customer service at Bridgend Group Kilwinning branch, but a lot of lemons in their stock that they will sell to any unsuspecting individual. Speaking from experience, bought a Volvo from them and I would say I have forked out an addition £2000 on top the vehicle that was probably half its selling price in worth. Fiailures: Cigarette lighter fuse blown Electric window problems Suspension Bushing failed Suspension spring sheared Rust spot on tailgate door. Rear shock absorber failed (both) Handbrake cable failed Wheel bearings failed Water seals are degraded leading to constant light bulb failures. Puncture, (on apparently a new set of tires under) Gear gaiter plastic ring broken These failures showed up after driving the car from 60kmi to 64kmi on the clock. You would expect repairs on a used car yes, but at 60kmi that's a list of repairs on a car with 90kmi on the clock arguably as Volvo's are usually mechanically sound. [UPDATE 10/09/2018] - CLUTCH FAILED!! (BEARING IN MIND YOU CAN'T CHANGE GEAR WHEN THIS HAPPENS) I'M JUST GLAD NOTHING SERIOUS LIKE A POWER STEERING FAILURE OR SOMETHING ELSE FAILED WHILST DRIVING AT SPEED ROUND A BEND!! I WOULD NOT LIKE TO HAVE BLOOD ON MY HAND AS A RESULT OF THESE SNAKES.

"Delighted with our service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is the second car we have bought from Bridgend. Would highly recommend bridgend. Service we received was excellent. Standard we received both cars in was very high considering they were used cars. Will return to Bridgend for any future cars we may purchase.

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Dealership Information

Bridgend Group Kilwinning is an Franchise dealership that is based in Kilwinning. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
33 reviews2.5 out of 5 stars — Rated Average
Excellent
12
Very Good
0
Average
2
Poor
4
Terrible
15

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  • Contact Information

    Address

    Bridgend Group Kilwinning
    Old Glasgow Road
    Kilwinning
    North Ayrshire Council
    KA13 7JB

    Get in touch

    01294 555400
    http://www.bridgendgroup.co.uk/

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    Dealership Statistics

    36%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Bridgend Group Kilwinning

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