Britannia Autos reviews, London
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14 reviews from our car dealer reviews community

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"Caroline"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy a car from Britannia Autos. They sold me an absolute shocker. Had it 4 months and here's the list of things that needed fixing etc. Battery, Alternator, Steering rack, Rear window, Electrics and finally the Parking brake. DO NOT PURCHASE A CAR FROM HERE.

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"Nnamdi"
1.2 out of 5 stars See
Dealer's knowledgeable
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Never, I mean never deal with this company. They sold me a car with a rusted rotten exhaust that fell off the next day. I didn't notice because they painted it silver to hide the rust and defects. I can only assume that they use their garage to pass of MOTs that decent garages will fail easily. As soon as I pointed out the faults, they became aggressive. I have learnt my lesson, do not deal with Britannia Autos.

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"Lee"
4.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

1. I test drove a Vauxhall Corsa and I had a issue with grinding coming from the wheels. Salesman said that the vehicle had not been driven for some time and would go after 30 minutes of driving. How stupid can they think people are he actually tried to make It it sound like a professional answer. I got out of the vehicle after the test drive and checked the wheels. The disks where completely rusted. 2. They have admitted that all vehicle come from up north and due to the coast the engine areas are completely rusted due to salt water or heavy rain. So rusted vehicles are being taken to London and sold at the same price as quality cars should be without rust. Check under the Bonnet 3. Prices are being charged at a higher rate then what they are asking. get the cost of the car and then check on auto trader and see what the price is going for. They will be cheaper. If so walk away 4. they also don't point out negatives so make sure you check. they do not care about you.

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"AVOID AVOID AVOID"
1 out of 5 stars See
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Sold me a car which had been through an MOT within a week of purchase that had faulty brakes. Have since contacted trading standards as they should not be selling cars like this and the mot station they use should clearly be shut down. Only offered half of the cost of the repair quoted to me by my local garage even after a day of purchase! Or I was to take the car there (in an un-drivable condition) 50 miles from my home address so they could check it

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"Pauls"
1 out of 5 stars See
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I recently bought a car from these guys and they had set the car up to run for a couple of days, it leaks oil and didnt start on the third day. This is shameful, knowingly selling faulty cars is not only really really disgusting, its outright dangerous. If you care about those in your car, those around you and other road users stay away from Britain Autos Wembley. They by no means have your best interest at heart and ARE without a shadow of a doubt going to try to pull one over on you. Incredibly disappointing service, product and way to business. AVOID AT ALL COSTS. 1 star is the lowest rating which I can give, it would have been 0's. Please please dont fall for it!!

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"Mr Palmer"
5 out of 5 stars See
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Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a Mercedes Coupe from them, I cannot understand the negative reviews. I found them to be very helpful and honest without all the usual sales flannel. I had a few minor issues with the car which they resolved straight away. Overall I would not hesitate in buying another car from them, they were polite and helpful.

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"Laz"
1 out of 5 stars See
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I would not buy a bicycle from them, let alone a car. Be very careful, if the MOT was issued by this dealership. They did not pick up any problems with the car, while the previous MOT records showed various problems, which were clearly not fixed. The staff was OK, but the manager is rude. I wanted to take out a car for a test drive and the manager told me unless I will promise that I will take the car today if I like it only then I can take it for a test drive. Because, I would not want to commit to buy the car straight away, the manager refused me to take the car for a test drive. It is a shame, because it was very likely I would have bought the car the next day. However, after this rude treatment I would not buy anything from these people.

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"Steve"
1.4 out of 5 stars See
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Vehicle cleanliness
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Resolving issues

Had a car off this dealer via finance. After a few days viewing it was told it was ready to be picked up. When I was handed over the keys the car was stinking dirty, they didn't bother cleaning the inside or outside of the car. One week later the car battery was faulty and fail to hold a charge due to the garage not regularly starting up and letting it run. At the time I didn't know what the problem was showing message check VSC, called the dealer 4 times told to ring back later and speak to the Manager. They wasn't even able to try and help, just telling me to call the warranty company to deal with it then hang up on me twice. When I was handed over the car, the tyres all seem low on air, pumped them all up, one week later the one tyre has a leak losing 20 psi in a week. The whole car should have been checked over and the dirt was covering up all the cosmetic issues. Their customer service is really rubbish, worse I have ever seen.

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"Ricky"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Went to see a few cars, some of them didn't have a price so we asked and their response was "I don't know come back tomorrow" what salesmen doesn't know about the cars they're selling !? Furthermore, we came back the next day and checked the car. The tyres were all worn out, not even road worthy, we took the car for a test drive and the brake pads sounded like they were about to break apart. We pointed out all the faults and said a price varying on how much I would need to fix the car to just make it road worthy, and he said "fixed price we can't change it" Looking underneath the car, everything thing was rusty. Btw I was with a mechanic as well. Overall I would say avoid! Pay that little more and go to a proper dealership, you'll have the piece of mind knowing it won't fall apart!

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"clp"
1.8 out of 5 stars See
Dealer's knowledgeable
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Value for money
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I have now decided not to buy from Britannia Autos, even though the car could have been the right one. The car was stuck at the back & unavailable for a test drive unless we were 'definitely going to buy it'. I pointed out a couple of defects & asked if they could be fixed (a button not working and a dashboard cover that needed a fix) and was told 'we can try' (and then subsequently that 'we won't do that'.) I rang to ask whether we could do an AA check to be told that if I handed over £300 I could do one, but if I decided not to go ahead on the basis of the report I would lose that £300 (unless AA had said it was totally unable to be driven.) So basically I wouldn't get my £300 back even if it had faults. I would expect a car dealership to at least feign some interest in accommodating some of the queries of it's potential customers - they have lost a £6700 sale as a result. Great marketing guys.

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Dealership Information

Located in the Park Royal area of London; Britannia Autos is able to provide used cars to the whole of London. They have a wide selection of used cars in their showroom which includes Mini, Hyundai and Vauxhall. As well as selling used cars, this dealer also offers finance and part exchange options for those searching for their next purchase and are even able to provide a shipping service if your car needs to travel that little further afield.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Repairs
Car Sourcing
Finance
GAP Insurance
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Warranty
Ratings
14 reviews2 out of 5 stars — Rated Poor
Excellent
3
Very Good
0
Average
0
Poor
5
Terrible
6

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Contact Information

Address

Britannia Autos
Brent Crescent
London
Greater London
NW10 7XR

Get in touch

020 84191786
http://www.britanniaautosltd.co.uk

Opening times

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Dealership Statistics

21%
Would recommend this dealer to family and friends
21%
Thought the dealer was knowledgeable and helpful
23%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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Additional Information About Britannia Autos

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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