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7 reviews from our car dealer reviews community
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7 reviews from our car dealer reviews community

Leave a review for Britannia Cars
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"Huge repair bills after buying used car"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Every now and again you have the opportunity to buy from a used car dealer who is honest, professional and reliable. Sadly, Britannia Cars are nothing like this. There are two other reviews here that have had a similar experience to my own, so I know that I am not alone. I bought a 2006 Porsche Cayman S from Ben. The car physically appeared to be in good condition - no sign of oil leaks, brakes and tyres looked new, the cabin was clean and tidy - and a test drive didn't reveal any immediately obvious issues. The vehicle had £3,000 spent on repairs only 3,000 miles ago, and had also been serviced by Ben's garage, so I felt satisfied that there should be no major mechanical problems with the car. Having spent around £14,500 on the car and a warranty (which Ben sold as a "top notch" warranty), I drove off expecting to spend a few hundred quid on whatever minor cosmetic issues I found. What I didn't expect was the weeks-long nightmare that soon followed. I had already booked the car into a popular Porsche specialist garage in Leeds to get it evaluated properly, when the car started making the worst rattling noise whilst driving it. I had to stop driving the car for a week before getting the car into the garage, as the noise was embarassing and I didn't want the car breaking down on me. Once in the garage, I was initially told that the water pump was causing the noise and they told me it would cost around £500 to put a genuine replacement in it (the aftermarket versions are not reliable). I told them to commence the repair work, naively assuming that the warranty would cover the cost. As they continued to work on the car, they found a bunch of other issues, and I was eventually presented with a laundry list of mechanical issues totalling around £2,200 in repairs! These included (priced in parts and labour): new water pump (£541), new horn (£94), new ignition switch unit (£201), diagnosis tests on loud noise (£130), new purge valve (£535), and a new starter motor (£360). The garage also reported that the exhaust manifolds were blowing and needed welding elsewhere, which they estimated as costing an additional £160 to sort out. Naturally, I was shocked and furious that the car had been given to me in this condition, and that Ben's garage hadn't detected these problems. Unfortunately, they had already done the repair work on the water pump when they found the other issues, or else I would have immediately returned the car for a full refund. I called Ben, who said that the car was fine when he had it, and then suggested that the Porsche garage was touting for work and overcharging! The "top notch" warranty only agreed to pay the £94 for the horn, and £200 towards the water pump (after much negotiation). After ponying up the money for the repair work, I eventually returned the car to Ben to get the exhaust welding done. I also gave him the old water pump, which he said he would have inspected to see if he could get any more cash from the warranty company. This all occurred about three months ago, and since then I have fired off several emails to Ben to ask what the status is, only to be told that it is still in progress. I have received NO money from either Ben or the warranty company towards the cost of the repairs, and have now decided to stop chasing him and simply post a negative public review on the internet, to warn other prospective customers to shop elsewhere unless they want to run the risk of a massive repair bill.

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"Very professional yet easy going"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a Volvo V60 from Brittania Cars, the car came serviced and Mot'd. After a while of owning the car it developed a problem through no fault of their own. I called Ben who told me to get anything fixed that wasn't right and to call them when I was at my local garage. Ben paid the bill without any questions over the phone. From stepping foot in Brittania Cars to getting the car fixed everything was professional and made as easy as possible. This is as expected from a prestigious car show room, which they are, and one of the reasons I decided to buy from them in the first place. I couldn't be happier with the whole experience and would strongly recommend to anyone.

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"A stereotypical car dealer!"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Mercedes E280 cdi for £5800 from Britannia Cars which has loads wrong with it! I took it to an independent Mercedes specialist for a health check and estimated £950 worth of repairs & yet despite my best efforts he wouldn't acknowledge these problems saying the garage was touting for work! & that even tho the discs are scored causing brakes to squeal & pulls to one side! He reckons brakes were perfect when it passed mot back in March! Two of the parking sensors need replacement at £270! "that's not a mechanical defect so he refused to pay! Too many problems to list as not enough room! He offered to pay a fraction of the repair estimate then didn't reply for ages for an oil leak & faulty glow plug to be exact as he said these are mechanical issues! But that was a very late in the day after id already had work done & paid! Besides it was a token gesture to try & prevent me laving negative feedback! BUYERS BEWARE he doesn't list cars truthfully & like me you could end up with a headache! & loads of extra repair bills & he couldn't care less!! All I asked for was some help towards these extra repair costs and he wouldn't budge! I refused the offer of £158 so it's not just about the money it's about doing the right thing! A very stressful experience you could say I wish I never bought it! But at least some people will know to be cautious when buying from Britannia cars.

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Kevin in response to A stereotypical car dealer!

Now Turbo blew and quoted £2150 for a new one ! Warranty given on purchase has a max £500 liability so not worth the paper it's written on!! Can only hope our solicitors can help? Britannia car ripped us off and sold us a piece of rubbish! Make sure your warranty doesnt have limit Ie beware of these.

Kevin Gunn in response to A stereotypical car dealer!

Update, Turbo repair cost not covered by warranty because I refused to move feedback! just shows the sort of dealers they are! They even have control over who gets paid out!! Even still the warranty limited at £500 wasn't worth paper it's written on! Check the small print whatever you do, Car issues Turbo blew cost of almost £1000 Brake discs scored squealing brakes new discs £330 Parking senors two faulty £270 Glow plug , red seal on Air intake seal and plug £158 cracked casing repair a total of £600 Buy from them at your own risk! Seller refused point blank to help. Cant warn you any more than that! Stay away from them!

"Brilliant Dealership"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just bought a car from this dealership as my son's first car. I couldn't be more pleased. Lovely car for a good price and personally delivered to us in Milton Keynes. I would recommend Britannia Cars to anyone.

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"Brillaint"
4.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very good service from Britannia Cars. I purchased a Chrysler 300C back in August. The car was very nice and clean an din very good condition and and a fair price. The dealers were very helpful and informative and I have had no issues with the car at all. I would very highly recommend this dealership

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"shawn"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from Britannia Cars in Sheffield for top money and have only had it 6 months. In this time I have spent two thousand pounds on repairs. I have no more to say except that I do not recommend people to buy a car from here.

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"very pleased"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I looked around a few dealerships but Britannia Cars had what I wanted for the lowest price, the dealership was a little out of my way but it was worth the trip. The transaction was so simple, I got a good warranty included and they even fixed a couple of scratches I pointed out before I picked it up. All round good service and I'm very pleased with my new car.

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Dealership Information

Britannia Cars is an Independent dealership that is based in Sheffield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
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7 reviews3.4 out of 5 stars — Rated Average
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Poor
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Contact Information

Address

Britannia Cars
Redwood Court Business Park
Campbell Way
Dinnington
Sheffield
South Yorkshire
S25 3QT

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http://www.britanniacarsuk.com

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Dealership Statistics

57%
Would recommend this dealer to family and friends
57%
Thought the dealer was knowledgeable and helpful
50%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

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