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Friendly and welcoming, Russell Stoneman was a pleasure to deal with, really happy with my new car, thank you.
They don’t bother to call you back and even if you reserve a car they still sell it to someone else!!
I have for several years brought my company cars from Britannia Motor Company, including my son my daughter and family members, my partner was looking for a car for one of are staff and i told him to go and see one of the Russells or Justin. From the time he looked at vehicles till the time we collected the car he chose, less than 6hrs full payment sent, car moted and ready for collection outstanding customer service from Justin and the team.
Absolutely shocking and costly experience dealing with Britannia Motor Company. Sold me a car that caught fire after 6 weeks. The extra warranty they sold me covered nothing. They wanted nothing to do with me once the car caught fire. They are nothing more than thieves.
6 hours ago Started with friendly service over the phone with initial enquiries. However very different when I Visited to buy a Ford Focus estate. I had a thorough look over before test drive . I asked about the discrepancies in their advertised description and the car itself, he became abrupt, defensive and rude. He terminated the conversation. Subject to a test drive I would have bought the car at price advertised but clearly he didn’t want me to buy it. Dreadful customer service.
I love my new car I bought. I dealt with Justin Morgan and he was fab from start to finish. He wasn’t the usual pushy type of sales man. Very polite and easy going which made my experience stress free . Would highly recommend Britannia motors and ask for Justin
My stepdad and I (a 23 year old female) visited Britannia Motor Company on Monday 23rd October 2017, after seeing a Corsa online via Autotrader. We were greeted with a warm and friendly welcome by Russell Stoneman (their are two Russells, hence the specification). Although, all staff there seemed friendly. Russell went the extra mile to accomidate us, allowing us to view the car inside after being wiped down, as it was raining. Additionally, as I am less apt at 'car language' per se, Russell was happy to help explain things in simpler, less jargon filled terms. I was given sufficient time to consider whether I wanted the car, and did not at any point feel pushed to purchase anything - even though I knew I wanted the car upon seeing it! The cars are immaculate their and you can tell the company only sells cars that they back 100%. All the cars history was provided. The process was not super quick, but thorough, which I would prefer, rather than feeling rushed when purchasing. This again emphasises how they care about their cars and customers and do not want you in and out the door upon purchase. Just a note, they do not budge on prices, as they don't add any fees for their time, however we actually couldn't argue as the car was at a very good price, and competitive to cars of the same make and model which we had looked at already - and they threw in some car mats for free! I am super chuffed with my car and very pleased we chose Brittannia Motor Company. Overall I would highly recommend!
I came across Britannia Motor Company through my car Finance Provider, The Mercedes was clean, in good shape, and good value. The dealer wasn't best helpful but wasn't too bad!
After 4 weeks of buying my Range rover from Brittania Motor Company I had rear door locking problem called Justin explained to him the fault within 10 min he called back and vehicle was booked into an auto electrician Vehicle was fixed within 2hrs. I would recommend Britannia to any person wanting to purchase a used vehicle.
I have had no issues at all with my Volkswagen Scirocco from Britannia Motor Company. It was clean and in lovely condition when I received it and a really good price. The dealers were very nice and helpful and i was in and out of the dealership within 20 minutes! Really quick and easy process and I would definitely recommend this dealership to anyone.
Located in a quiet and idyllic area in Newport, Gwent; Britannia Motor Company is not only an enjoyable car dealer to visit, but one that might have the right car for you. They have part exchange and finance on popular makes and models such as; Land Rover, Mercedes and Volvo amongst many other names.
Manufacturers: Sells a variety of makes and models
Britannia Motor Company
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