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19 reviews from our car dealer reviews community
Leave a review for Britannia Motor Company
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19 reviews from our car dealer reviews community

Leave a review for Britannia Motor Company
Leave a review
"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Russell Stoneman was very friendly, knowledgeable and helpful. Puts you at your ease and easy to deal with. :):) Highly recommended.

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"No customer care and wreckless"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a car from these guys that had loose or overtightened bolts on front wheel they broke off!! Fobbed me off with some good will gesture I spent 100 to fix they gave me 50% back absolute jokers

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"Audi"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought an Audi at the weekend, excellent service, great price on part exchange. Friendly, accommodating and very professional.

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"Efficient, knowledgeable and calm"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Russell Stoneman made my selling/buying experience easy and friendly. I’ve previously had unpleasant, pressured experiences but this transaction was entirely hassle free. Highly recommended

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"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Friendly and welcoming, Russell Stoneman was a pleasure to deal with, really happy with my new car, thank you.

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"Very unprofessional "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They don’t bother to call you back and even if you reserve a car they still sell it to someone else!!

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+0 Found this review helpful
"Outstanding Customer Service as Always "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have for several years brought my company cars from Britannia Motor Company, including my son my daughter and family members, my partner was looking for a car for one of are staff and i told him to go and see one of the Russells or Justin. From the time he looked at vehicles till the time we collected the car he chose, less than 6hrs full payment sent, car moted and ready for collection outstanding customer service from Justin and the team.

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"Sold me a car that caught fire "
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely shocking and costly experience dealing with Britannia Motor Company. Sold me a car that caught fire after 6 weeks. The extra warranty they sold me covered nothing. They wanted nothing to do with me once the car caught fire. They are nothing more than thieves.

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+9 Found this review helpful
"Appalling customer service "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

6 hours ago Started with friendly service over the phone with initial enquiries. However very different when I Visited to buy a Ford Focus estate. I had a thorough look over before test drive . I asked about the discrepancies in their advertised description and the car itself, he became abrupt, defensive and rude. He terminated the conversation. Subject to a test drive I would have bought the car at price advertised but clearly he didn’t want me to buy it. Dreadful customer service.

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+5 Found this review helpful
"Fantastic customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I love my new car I bought. I dealt with Justin Morgan and he was fab from start to finish. He wasn’t the usual pushy type of sales man. Very polite and easy going which made my experience stress free . Would highly recommend Britannia motors and ask for Justin

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Dealership Information

Located in a quiet and idyllic area in Newport, Gwent; Britannia Motor Company is not only an enjoyable car dealer to visit, but one that might have the right car for you. They have part exchange and finance on popular makes and models such as; Land Rover, Mercedes and Volvo amongst many other names.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
19 reviews4.1 out of 5 stars — Rated Very Good
Excellent
14
Very Good
1
Average
0
Poor
3
Terrible
1

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  • Contact Information

    Address

    Britannia Motor Company
    Chepstow Road
    Newport
    Newport
    NP18 2GG

    Get in touch

    01633 400 444
    http://www.britanniamotorcompany.com

    Opening times

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    Dealership Statistics

    78%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Britannia Motor Company

    Company Formed: XXXXXXXXXX
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    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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