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6 reviews from our car dealer reviews community
Leave a review for Brook Car Sales

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6 reviews from our car dealer reviews community

Leave a review for Brook Car Sales
Click on the stars to start your review
"Excellent after sales support!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My son bought an 09 corsa from Brooks car sales. The vehicle is in excellent condition but after about 4 weeks a problem developed with the steering. Taking it back to the dealer was easy with the staff very helpful. The steering was fixed within a day all covered under warranty. There are often unknowns when buying a second hand vehicle however this dealer backs the cars its sells and offers complete after sales care. I have no hesitation in recommending this dealership! Very good!

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"Can I have my old car back?"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Ford Fusion from Brook Car Sales. Car was knocking badly from the front despite having a new MOT, and the promised (and stamped) service hadn't been done. I carried out my own service although in fairness they did pay for the parts. They couldn't have cared less when I said I'd had to pay for a suspension top mount the day after I bought it. I live quite a way away so I took the car to my local trusted garage who wrote a full report. It is very rusty underneath, fuel pipes could fail at any time, the exhaust is blowing from the front and the rear silencer was held on with a jubilee clip!  And despite repeated requests, Brook still haven't sent me a receipt for the alleged cambelt change. Wish I'd never changed my old car for this ratty thing.

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"Audi A4 convertible "
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Superb service from Brook Car Sales, well pleased, highly recommend.

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"Jason Lloyd"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very helpfully service ., friendly , my family and friends have bought with the garage , no problems , stand by there warrentys , will buy from them again.

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"Mrs g wheeler"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My wife purchased a car from Brook Car Sales, I was a really nice car, they gave it a service and a new MOT and I was really happy. We did however have a problem with the battery, there was no problems, phoned them, took the car in and fitted one right in front of me, great service

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"rtbiscuit"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Worst Car sales experience I’ve ever had. bought a car from them in good faith that turned out to be a complete lemon. the car had a fault code when sold with it. the dealer explained it would clear with the replacement of a fuse. got the car back to then find it wasn’t near empty on fuel like I was told but the fuel gauge was broken. as was the reverse sensors and the central locking. a week later the car died. turned out to be a dead battery. this fixed most of the electrical issues. but when I spoke to them they wanted nothing to do with it. about 2 weeks after that the car suffered complete electrical failure everything but the engine died. turned out the car leaks like a sieve; water ingress into the electronics. took the car back to brook car sales and was given the run around. it took 3 trips; 4 phone calls; 3 emails and the threat of legal action for them to take the car back and repair. only gave me one receipt and the car broke down 3 weeks later. they were aggressive. rude. pretended not to get emails. shut early when I was coming to visit them. don’t return calls. I got some money back but they didn’t really want to know. I’ve been left out of pocket with a crap car that’s as useful as a chocolate teapot. I have lost of trust and faith in this company I wouldn’t buy another car from them nor would I recommend anyone else doing so. also got given one of their other cars as a courtesy car. it had more problems than my own one. avoid like the plague.

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Dealership Information

Brook Car Sales is an Independent dealership that is based in Ipswich. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

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Ratings
6 reviews3.8 out of 5 stars — Rated Very Good
Excellent
4
Very Good
0
Average
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Poor
2
Terrible
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Contact Information

Address

Brook Car Sales
Felixstowe Road
Ipswich
Suffolk
IP3 8SY

Get in touch

http://www.brookcarsales.co.uk

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Dealership Statistics

66%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Brook Car Sales

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