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My husband and I just bought ourselves two cars from here, plus we part exchanged his. We are so happy with the new cars, they’re incredible value for money but also the manager John went above and beyond to make sure they were well serviced and came to us in spot on condition. He even said he could hear a noise and wanted to investigate it before he sent it out to us - I would never have noticed that myself but was enormously grateful. I never write reviews but really felt I should here as finding a trusted garage for second hand cars can be hard. I would highly recommend this garage to anyone.
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john from Brooke MOT Centre in response to Incredible cars and service!
Thankyou so much Hannah I am glad that you are both happy and this review means a lot as I only started here on the 1st October 2023 and my main aim is to keep every customer happy. Please spread the word and I look forward to seeing you both in the future. Kindest regards John
Absolute crap company sold me a car with nothing but problems. Costing over 5 grand to repair. Then they cancelled the warranty saying I bought after market parts. Do not buy from these robbers.
john from Brooke MOT Centre in response to Do not buy from them
This review is very disappointing. " Do not buy from them " ??? You purchased a vehicle from us and modified it. There is not a car dealership or warranty company in the country who would cover such vehicle. I am sorry you feel this way and wish we could of helped further. Kind regards John
I bought a stunning BMW M4 from Brooke MOT Centre about a month ago. As soon as I got the car, it had a small issue to be fixed. I contacted Emmanuel ( who I bought my car from ) and brought my car back to them and they fixed it very quickly. When I picked up my car, it was all beautifully cleaned and shining!! They were excellent at customer care . Now I am thoroughly enjoying my M4. I would go back to them for my son’s car in the future !! Thank you Emmanuel !!
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I purchased a Audi S5 in April 2022 very happy with it but it had a couple of issues a couple of weeks later spoke to them and they resolved it but is a 10 year old performance car so no surprise nice car’s will cost so think about I didn’t but I’m still happy with it 😁
I purchased a 911 targa gts from this garage in March 2022 and I can’t even begin to tell you what they delivered to me. Worst condition car Iv ever seen. I told them I wasn’t happy as the wheels were damaged I had to get valeted which was charged £150 the tar that came off was awful was covered and I mean covered in stone chips marks all over the car. The spoiler stopped working, had 2 nails in 2 tyres and I just hated the car as soon as I had it delivered. I tried to contact them re this they said they would arrange to fix the wheels ordered new centre caps shipped them then never answered my calls after this. Iv now sold the car on and lost crazy money as the condition of car did not reflect the £100,000 price tag. Shocking
I put a deposit on a Renault Clio, but unfortunately there were problems with it but the staff there were so helpful and informative. I wasn’t able to buy the car in the end because of the faults, but I must say that I believe the staff did their utmost to fix the problems so thank you for all your effort and time, carry on the good work
Friendly&Family run, the BMW we purchased was exactly as described and we love it! Hassle free transaction from start to finish, we will be back in the future!! Thanks!!!
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I was initially put off attending the garage due to the recent bad reviews, however they had the car I liked, at the right price and mileage so I thought no harm in a visit. Make own mind up, don't listen to negative reviews. Glad I did, got the car I wanted and the whole team were pleasant to deal with, no pushing a sale. I would recommend if your here looking at a car, visit them and make your own minds up. I have had to contact since purchase to iron out a minor niggle but that has also been resolved to both our satisfaction after a slight delay or it would have been 5 stars. Nice team especially Emmanuel.
Reviewer has confirmed their email address
Emanuel will say and do anything to take your money. Total opposite once you've given him your money. So unprofessional. Very disappointing.
Reviewer has confirmed their email address
I enquired about a vehicle and if there was any negotiation. Brooke replied asking what I was thinking. Naturally i replied asking what their lowest offer would be. They then replied with keep looking. Brilliant sale technique.
Reviewer has confirmed their email address
Brooke MOT Centre is an Independent dealership that is based in Norwich. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Brooke MOT Centre
Norwich Road
Norwich
Norfolk
NR15 1HJ
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