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37 reviews from our car dealer reviews community
Leave a review for Brooke MOT Centre

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37 reviews from our car dealer reviews community

Leave a review for Brooke MOT Centre
Click on the stars to start your review
"Ford Focus , Smooth Sale"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brooke MOT Centre is a great garage, Massive selection of cars. Worth a look!

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"Excellent service"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Mini Cooper from Brooke MOT Centre with a few miles on the clock. The condition was very good and the vehicle was immaculate. The price was fair and I was given a six month warranty with the car. Had a minor issue with it which was resolved quickly, without argument and a courtesy vehicle provided while it was in the garage. Great service and a helpful and friendly bunch of blokes.

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"Good garage "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very happy would recommend Brooke MOT Centre.

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"Fantastic Service Start To Finish "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service , friendly helpful staff definitely recommend Brook MOT Centre to others. Carol & Steve Ford CC

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"Excellent service "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

2012BMW X5. Excellent service at Brooke MOT Centre, Very Good Car.

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"Great Service "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Garages don’t always get it right but these guys are very good at their jobs. Straight talking very keen to understand any issues and to act accordingly. I have bought cars from them, my family use them I can only recommend them.

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"Brilliant customer service "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really great selection of cars. Not at all pushy. Will recommend to all.

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"2nd Purchase Good Service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a Zafira sri last month. Our 2nd car from here. First was a Saab, good garage no hassle easy to deal with, got some money off, would highly recommend, we are local to garage so we get my husbands other car Mot & serviced as well

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"WARNING !!!!!!!!"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently purchased a car BMW M3 from manny, as part of the deal it was reluctantly agreed to have a new MOT on the car. The MOT was carried out the day I picked the car up by Brooke MOT Centre, it flew through with no issues or advisories, so I had been told ! . Long story short i ended up having to take the car to my local garage after finding oil on the garage floor. Turns out the car had 6!!! Instant failures including a brake pipe spilt that had been taped up!!! Various corrosion points on the chassis an excessive play on suspension arms followed by 4 advisories. I was gutted to be told an shown this. I immediately rang manny his attitude was shocking with responses quote" the guys are like robots there just there to get the car's out ect but not once any offer of resolvement or apologies were given. This clearly indicates that the MOT Centre lacks professionalism and duty of care . So please be aware when having any dealings with these people.

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Staff from Brooke MOT Centre in response to WARNING !!!!!!!!

This car was not not purchased from Brooke Mot Centre. We have a solicitor that is currently dealing with this & this review will be removed shortly. Many Thanks

"Complete nightmare garage! "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It appears Brooke MOT Centre and manager picks and chooses which customers he wants to treat with respect and look after, we purchased a car from him after an abrupt phone call with him to start with, telling me he didn’t want my business if I was in a hurry for a car (as I have a family with young children & 6 months pregnant, our car had just broke) so on listening to his explanation that he liked to make sure all cars were up to scratch to be sold we fell for his car sales jargon! On viewing the car he was polite & the typical sales man, my partner found multiple issues with the car oil leak, needing brake pads, broken rear seat, sensors gone, tracking out, no mot nor had the service been done as advertised. We still were so desperate & liked the car we paid an extortionate deposit of £990 and gave Manny the manager 2 wks to fix the faults. It came to the end of the 2wks & still the car was not ready, We were told he was busy & had numerous cars to sort out. Not sure how that is us the paying customers fault. He took yet another week, when finally I had to call him & explain that pregnant & with young children I was having to walk 7miles a day & needed this car. He snapped & said have our money back!!!! Which I did not feel appropriate having put our trust in him originally & losing 2-3 wks waiting for the car we actually liked & wanted to be up to scratch like his advert sold it. He then offered a courtesy car so we traveled back to his garage over an hour away to collect it, he gave us a tiny clio considering we were buying a 7 seater family car from him. We still continued for a further 2 wks to give him time ‘to fix’ the car. On finally collecting the car it still had a steering wheel shake & some sort of issue electrical it seemed. We fought for our money back after all of the upset, rudeness & time wasted. The garage did pay us our full refund but this is not to mention the money wasted on changing insurance & running back & forth over an hour away to sort these problems. The mot was also put through illegally as it still had an oil leak. Any customers that have had a good experience with this garage must be a one off pot luck. As we found this garage dis-organised, willing to take your money but not willing to listen or sort problems as promised and all in all the worst experience we have had. The manager is extremely rude and needs a course in working with the general public and management obviously. Steer clear at all costs!

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Staff from Brooke MOT Centre in response to Complete nightmare garage!

What you've failed to mention in this review, is that I made it very clear to you 'before' point of 'purchase' that the vehicle would take a few weeks to prepare, you both said no problem take as long as it takes, just make sure it's right. What you've also failed to mention is that we rectified all the points you wanted rectifying along with replacing front brake pads which were only 60% worn, & loaned you a vehicle which you said is better than walking. The vehicle was and is fit for purpose. What you've also failed to mention is that you asked for a refund after a month of using the car and I said yes straight away no problem, money back via bank transfer on the following Friday. On the day of collection when I said look guys don't buy the car if you don't want it, you can just have your deposit back as I didn't like both of your attitudes, Liam then said SORRY and apologised for his attitude & behaviour towards me, and said you'd both been having ongoing relationship issues and had spilt up and got back together (which I didnt need to know). You were very stressed, and I was on the back lash of your unhappy life & relationship issues. I'd rather not sell people like you a car as I could tell what you were going to be like from the start. You also viewed a car at my friends garage and he didn't want to entertian you as you were expecting a new car for used money (£2000 pound zafira). I'm sure I'll continue to keep selling lots of cars and have lots of happy customers. ALL THE BEST

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Dealership Information

Brooke MOT Centre is an Independent dealership that is based in Norwich. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
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37 reviews4.3 out of 5 stars — Rated Very Good
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1
Average
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Terrible
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Contact Information

Address

Brooke MOT Centre
Norwich Road
Norwich
Norfolk
NR15 1HJ

Get in touch

01508 558666
http://www.brookemotcentre.co.uk

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Dealership Statistics

78%
Would recommend this dealer to family and friends
8%
Percent of reviews responded to by this dealer

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