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27 reviews from our car dealer reviews community
Leave a review for Brooke MOT Centre

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27 reviews from our car dealer reviews community

Leave a review for Brooke MOT Centre
Click on the stars to start your review
"GREAT CAR! GOOD GARAGE.... "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently purchased my Bmw 435 M convertible from brooke sales. Decided to buy it over the phone as it was still under bmw warranty. I had it delivered, turned up as described, slight mark on one of the alloys, apart from that very happy! Straight talking guys, honest, would certainly recommend to anyone thinking or buying a car from here

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+0 Found this review helpful
"HIGHLY RECOMMEND "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Myself and my wife bought a Ford S Max from Emanuel 3 weeks ago now. As promised a quick note to say how happy we both are with the vehicle. After 3 weeks wait we were getting a little bit impatient but all work was completed before delivery as promised, new brakes, alloys refurbished, a new clutch fitted as it had a high bite point on test drive. In my opinion how all garages should operator excellent work shop facilities. Excellent

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+0 Found this review helpful
"Excellent service "
4.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

Would highly recommend! Great service and very well looked after

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+0 Found this review helpful
"Excellent service and friendly staff"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought 3 cars for our family last year. All have been excellent with no problems. Now returning for 3 sevices and MOT's. Highly recommend.

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"CHARMING GREAT SERVICE"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have recently purchased a Skoda from Emmauel. He kindly arranged for my new Bluetooth system to be fitted. Love my new car! Very happy! would highly recommend! Thank you Brooke's cars

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+0 Found this review helpful
"EXCELLENT, FAIR "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

EXCELLENT, VERY FAIR Very helpful, we did not feel at all pressured at any point in time. Myself & my husband were left to nosey around the car. It was a surprise for our daughters 17th birthday so important it was the right car. Anyway we are really happy with the car & it was nice to meet a honest salemams for a change who was complety fair with us from start to finish. He even taxed it for us! Excellent serviceView less

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+0 Found this review helpful
" VERY HAPPY"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently purchased an Audi S Line from Brooke's. Very happy with the car, everything was done as agreed. Emanuel arranged for our private plates to be fitted before collection. Very helpful, high recommend

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"Be very careful buying from here"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

bought a jeep grand cherokee from here 12 months ago, just taken it for an mot and was shocked to find out that the front propshaft is missing and the mot tester was surprised some of the other failure items passed last year because due to my having health issues the car has only covered 900 miles since last mot date.funny they didn't mention the missing propshaft or have any other advise items on the mot they did at purchase. If you're thinking of buying from here I suggest getting an independent report done by the aa or similar, might help you avoid the very expensive mistake I made trusting this place.

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+4 Found this review helpful
"Recent car purchase"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Can't praise Brooke MOT Centre enough, they sorted my finance and car is perfect really great service & extremely helpful Highly recommend.

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+0 Found this review helpful
"Won't honour warranty - be careful! "
2.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I spent £17k on an Audi from Brooke MOT Centre - a lot of money, but anyone's standards. Included in the price was a full parts & labour warranty, "including wear and tear" (the actual words of the sales person). 10 months in and a couple of issues have arisen - nothing major, but they needed sorting (engine management light came on first, plus dis & pads, which were obviously worn when I bough the car), I phoned Brooke MOT and spoke to the owner, Jason, and we agreed the best way forward would be to get a quote from my local Audi service centre, and they would then make a contribution towards the cost. I wasn't expecting all costs to be covered as the warranty stated that the car would need to go back to Norwich (i live in Brighton) - seemed like a fair arrangement to me. I had the work done (£900) including a full service, and then spoke to the original sales person, Manny, who said he'd speak to Jason and get back to me later that week, with an offer of what they would contribute. That week came and went but no call, so I called again (Wednesday) and Manny said they'd "been busy", but he'd definitely speak to Jason on Friday as it was "wages day". Friday came and went, no call, so I called Manny for a third time and "luckily" Jason was there, so I spoke him and he gave me another assurance that they would make a fair contribution to the cost and requested I email over the invoice and work breakdown from the Audi service centre, which I did the same day (for reference, this is now two weeks after I spoke with Manny the first time). 4 Days later, I emailed again to chase up the offer of contribution - no reply. I waited and another 4 days and sent another email - no reply, so I phoned Manny again who firmly agreed that the matter had been going on too long and that Jason would definitely get back to me the same day with an offer. Needless to say, I didn't hear back. The next day I emailed again, asking why their promise wasn't fulfilled - no reply. I called Manny again who said they'd been "too busy" to get it sorted. So, I've given up, 4 weeks later. How any business can treat customer spending £17k like this is beyond me. All they needed to do was make a contribution towards the costs, a few hundred quid, and I would have been happy, Instead, they've got a disgruntled customer and have severely damaged their reputation. I'll happily take this review down if the matter can be resolved.

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Dealership Information

Brooke MOT Centre is an Independent dealership that is based in Norwich. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
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Ratings
27 reviews4.4 out of 5 stars — Rated Very Good
Excellent
22
Very Good
1
Average
1
Poor
0
Terrible
3

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Contact Information

Address

Brooke MOT Centre
Norwich Road
Norwich
Norfolk
NR15 1HJ

Get in touch

01508 558666
http://www.brookemotcentre.co.uk

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Dealership Statistics

81%
Would recommend this dealer to family and friends
88%
Thought the dealer was knowledgeable and helpful
88%
Thought issues were resolved quickly and easily
3%
Percent of reviews responded to by this dealer

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