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10 reviews from our car dealer reviews community
Leave a review for Budgen Used Car Centre
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10 reviews from our car dealer reviews community

Leave a review for Budgen Used Car Centre
Leave a review
"dont care"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

bought a car from bugden used car centre at christmas.very polite and helpful give them your money then they dont wanna no.had mot and its gonna cost 500 to fix problems rang about warrenty 8 times and they nvr ring back.asked about a car to help me as i have work he said no cars for 2 weeks.didnt want to help at all.and couldnt give me any answers just a waste of time warrenty means nothing and they dont give a shix.so i live telford and there shrewsbury.so prob cheaper just to pay mot people in the long run i will never use again.

"Really Poor Customer Care"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought a car from Budgen Motors last summer. Unfortunately whenever people have asked me about Budgen Motors I've just advised to stay well away. I had a salesman called Todd who handled the sale. He answered all questions and made a list of additions and assurances at first but as soon as I paid for the car the service went downhill from there. He became increasingly distant and had to resort to talking via email to confirm details of the handover and he arranged a date when he wasn't working for me to pick up the vehicle. I'll add a list of the issues I encountered that Todd had promised he would ensure were done: - The car had not been professionally cleaned as promised, other than a 5 min wash with a hose (indoors had stains on the seat and dust and the exterior still had some dirt on it) -The spare wheel I had brought hadn't been installed or ordered. I was assured this had been done the day before I went to pick it up. -Insurance to drive the car out of the forecourt hadn't been setup. I was entitled to 7 days insurance with the car I had brought but this wasn't setup which required a very rushed last minute call by another salesman to get this done. -No petrol had been put in the tank despite one of my terms of purchase had been a full tank. And to top it off the documents that they fill in during the handover hadn't been completed meaning the car hadn't been carefully checked to make sure it was ready for handover (this had consequences meaning I had issues days after purchase and only got sorted when I took it to another Renault garage as budgen motors didn't actually fix the problem when I took it back. That however is another horror story. You hear about shady car dealers and pray you never get one. I went to a Renault dealership to try and avoid bad service but sadly I have nothing good to say about them. I do believe my age and forgiving attitude meant that I wasn't taken seriously and they had no problem with delaying and outright lying to me. I will never visit this place again and wouldn't dare let them near my car again. Save yourself some serious hassle and find another dealership.

"great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very friendly and professional at Budgen Used Car Centre which made buying my new car an easy process.... I called the show room this morning and a gentleman called Sam O, turned my request around within four hours, I left the showroom with my car at 6PM “Ding-dong!” Brilliant service and would highly recommend Budgion however I do feel that the staff uniform needs adapting, you should consider ditching the shirt and bow-tie... Let’s rock with T-shirt, baseball caps and flip-flops. Prino

"Never get return calls."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently purchased a vehicle from Budgen Used Centre, had a couple of problems, called left messages but never had a return call. Even asked if they would get their Group Sales Director to call me........nothing. When it's not good at the top it get worse lower down.

"Avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having had a problem with our Renault captur we spoke to service reception to ask would the car be alright to drive into them, the response astounded me it is up to you !!!!!!!! Most helpful NOT so didn't get any sense out of them at all and the car is still under warranty so I think it is up to them to sort the vehicle out. Customer service NIL. Also sent a complaint to the managing director no response Lead. by example!! Answers everything.So in the end spoke to another Renault Dealer in Llandudno Junction who couldn't have been more helpful car in next day and put right. Budgen Motors could learn a lot about customer care from this company. There so many dealers out there wanting your business so avoid budgen

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brilliant experience here! Would recommend Bugden Used Car Centre to all!

"Do you really want to buy?"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Staff with no experience and little or no product knowledge and management are even worse. Discovered Budgen used car centre had had a "clean sweep of staff" just a few months ago. Buy at your peril.

"FANTASTIC SERVICE, SON'S 1ST CAR"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A fantastic experience from start to finish, we first saw the car a 55 plate ford fiesta on autotrader and called to inquire, we spoke to Derek and reserved the car over the phone as we were unable to get down until the Saturday. The transaction and all relevant paperwork was completed in a professional and efficient manner and we drove his new car away the same day. Would not hesitate to recommend Budgen Used Car Centre.

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"Avoid !!!!!!!!!!!!!!!!!!!!!!!!!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My wife and I just moved back to the UK and popped to the stip of car shops in the town, we walked in to Budgen used car centre and saw some nice cars, my wife pointed to a green car and the salesman snapped that is a different company and they are terrible. I couldn't believe our ears,we walked off and emailed a formal complaint to Budgen.

Major Payne in response to Avoid !!!!!!!!!!!!!!!!!!!!!!!!!!!

Clearly a fake review, however I have heard that Bar motors has gone out of business, leaving a trail of complaints behind. just check motor gruppe shrewsbury and Bar motors on facebook, looks like that salesperson was giving sound advice.

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"gaza"
3.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The salesman we dealt with was very helpful but he was off for a few days and we had to deal with someone else that was rude unhelpful and not interested at all with anything we had to say. If you do buy a car from them try to deal with Richard who sorted all the problems in 1 day.

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Dealership Information

Bugden Used Car Centre is a family run used car dealership that is part of one of Shropshire's most established and largest car dealers, with two sites in Shrewsbury and one in Telford, This particular dealership opened its doors to the public in 2012 and is based on Battlefield Road and here you will find that they offer car sales, will buy your car, have servicing facilities for your current vehicle, finance, warranty and they also state that all cars sold are subject to a 112 point check.

Deals in: Cars
Manufacturers: Citroen
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
10 reviews2.5 out of 5 stars — Rated Poor
Excellent
3
Very Good
1
Average
0
Poor
2
Terrible
4

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Contact Information

Address

Budgen Used Car Centre
31 Battlefield Road
Shrewsbury
Shropshire
SY1 4AB

Get in touch

01743 404700
http://www.budgenucc.co.uk/

Opening times

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Dealership Statistics

30%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Budgen Used Car Centre

Company Formed: XXXXXXXXXX
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Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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VAT Number: XXXXXXXXXX


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