Smashing experience at budgets cars Shrewsbury Ella the sales ladie totally wonderful very friendly and very competent at her job I’d go back there again

Appalling service from start to finish. Part exchanged our car for a second hand e208 from the dealership. This process started in December and we didn’t receive the car until over a month later. We completed over 7 trips to the dealership (a long distance) and on every visit there was an issue. After finally receiving the car, a week later 5 faults appeared on the dash at the same time so we had to take the car back yet again. After weeks being in for repair, we returned as per instruction, to pick up the car only to find they haven’t fixed some of the faults. A wasted trip and had to wait further for it to be repaired yet again as they “didn’t see the paperwork for the repair”. When we received the car again, we noticed there was no information on the cars service history and later found that it doesn’t have any service history. They had not told us this when purchasing the car. On a side note, they replaced the tyres that I mentioned were worn when first seeing the car, with the cheapest, and I mean the cheapest (£41) non-ev tyres they could find. The dealership also “cleaned” the car which I assume they mean they hoovered it briefly as that’s all it looked like. Avoid this dealership as they do not provide a premium service. It is mediocre at best.

Esme was very welcoming and friendly. Buying car was easy esme was very professional and put me totally at ease,also coffee was very welcome after long drive

I dealt with a young man called Lewis. He was fantastic from start to finish helping me find my car. Very helpful answered all my questions. Spent time with me going through everything so I did not feel I was getting rushed away. Big thank you.

Aaron was the best possible salesman and went the extra mile. Nothing.too much trouble . Arriving at 12 noon we drove off in a new car leaving ours in.part exchange in 3 hours with test drive and all paperwork done. Astonishing. Full marks all round Delighted.

Ella was knowledgeable about the vehicle I was interested in and informed me of everything that was available on the service plans and the part exchange price was fair. Would definitely purchase another vehicle off Ella.

Bought a car 2 moths ago which has had its problems now engine management light staying on contacted they’re workshop to be told can’t be seen until 12th January , I spent most of yesterday with customer service guy “Dan Morrey ) telling me he can’t advise me and too busy so it will have to be 12th jan 2023 it needs to go on diagnostic machine , I had someone do a diagnostic test yesterday which stated 5 faults found with error codes and forwarded it to him he then replied saying they don’t tell him anything and codes didn’t either , I found the codes on Google he still wouldn’t help he doesn’t recognise the findings it has to go on they’re diagnostic machine ? I’ve tried explaining I’m totally dependant on my car to get about I have no other vehicle my nearest shops are 3 miles away and I can’t walk through country lanes etc I have appts to go to etc there is no compromise with these people , within the first week of buying my used car the wing mirrors didn work along with other problems they don’t respond to calls messages etc they take your money and run ,give you all the spiel while taking your money then don’t deliver , if you want customer care and aftersales go somewhere else as you won’t find it here , never again

I went in looking for a specific car which they did not have in. However the staff were so helpful and we were still able to come out with a car within my budget. Ryan Bayliss was really patient and knowledgeable about the cars at MG.

We have had 4 Renaults over the last 30 years and our last Renault Megane cabriolet for over 9 years. We’ve never had issues with them. We looked around lots of garages in the midlands to find an automatic car that we would be happy with. Luckily we found the very car we wanted at Budgen Motors in Featherbed Lane Shrewsbury at a reasonable price. We are Very pleased with our purchase of a used Renault Kadjar. Many thanks to salesman Mike Weaver for all the help and assistance throughout the smooth purchase and transfer of the vehicle. We are looking forward to many happy years motoring about in it. Thank you Mike!

Called in looking to change our car - saw the MG and were hooked. After digesting the details provided by Aaron, we returned next day to purchase. Aaron was helpful, knowledgeable and above all, amenable, making the whole experience as smooth as possible. Love the car - it's just the ticket, thankyou and hope the aftercare experience is as good.