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20 reviews from our car dealer reviews community
Leave a review for Budgen Used Car Centre
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20 reviews from our car dealer reviews community

Leave a review for Budgen Used Car Centre
Leave a review
"Good decision"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Called in looking to change our car - saw the MG and were hooked. After digesting the details provided by Aaron, we returned next day to purchase. Aaron was helpful, knowledgeable and above all, amenable, making the whole experience as smooth as possible. Love the car - it's just the ticket, thankyou and hope the aftercare experience is as good.

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"Swopped car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Needed to change my car went back to budgen because thats where i bought my cactus from and i am so glad i did ella was fantastic nothing was too much bother from start to finish , she explained everything too me , she phoned me a few times to explain how everything was going , sat with on the day i collected it and went through everything in the car to tell how it worked and she rang today to make sure i was still happy with the car , brilliant service would recommend them to anyone

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"Happy customer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very pleased with my recent purchase of a used Renault Captur. Many thanks to salesman Ryan Evans for showing me the car, and assisting the smooth purchase and transfer of the vehicle.

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"My new car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a new car had it just about 3 weeks and I love it couldn't find I like in show area and will found 1 for me in the works being valeted I tried it and bought it Thanks to Will Finch xx Linda Pickup

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"Appalling dealership"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a car from you and it was faulty from day one. The car started making a terrible noise after driving a few miles. There was no spare tyre or even a battery operated pump in it..Also the executive was very suggestive.

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"Absolutely awful"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Don’t waste your time or money with budgen motors!! They accuse customers of lying, ignore any emails, calls and customers in person, lie about the cars milage on paperwork and will refuse to fix your car even though it’s under warranty. ETC. The list is endless. I wish i could give them 0 stars

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"New peugeot 108 on young driver deal"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

New Peugeot 108 in you g driver lease deal some 13 months ago purchased so that my son can have a safe reliable car to go around d in and get him to and from work as reliable as he can, Ordered a red one, but told that it could not arrive as it was damaged in the car transporter en route!!! He was offered same car , but a metallic blue model with a couple of extras instead, which was in showroom. Because of time restraints, he accepted the vehicle. Asked for evidence of this, but no information forthcoming. The car is now in its 14th month, and has broken down 4 times, everytime with the same problem, when it refuses to start normally out during a journey, when he stops somewhere. Each time the RAC have diagnosed a flat battery, which is because if you put jump leads on, it starts. The car is under a three year lease deal with servicing included. It has been back to Budgens to be diagnosed in each occasion, and they say no fault found. Inconvenience for my son, but he has gone along with until it broke down early last week. Again my son was inconvenienced, and indeed the same RAC man came out to sort the problem, which again was a battery issue. I got involved and arranged for the vehicle to go back to Budgens last Friday, and was duly delivered by my son at 0945 as agreed. I had arranged for him with service reception that the car would not come back until a proper diagnosis had been carried out, and he would have a courtesy car until this time. Upon a phone call at 1645 on Friday, Crystal from Budgen Motors was on the phone, asking my son to bring the courtesy car back, but his car was not ready!! This would of inconvenienced my son again, and his mother took over the phone call, and was told that my sons car was not ready, it needed a battery, which my son has to pay for, and if he does not bring the other car back, then they will report the vehicle stolen to the police!! Customer service at its finest Budgen Motors, Shrewsbury, You really know how to look after your customers, and through your actions, Peugeot UK will now get involved. One very distressed customer now, and financially out of pocket, and you threaten to call the police.... You ouldnt get it right with the order, and you seem unwilling to sort your product out with its issues...... My other son needs a car as well now, and it definitely won't be from Budgen Motors in Shrewbury.

"ripped of by budgen motors "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

picked up my new car from the dealership on 24th jan , all looked fine and i was happy , two weeks later scratches appeared on the bonnet after the first wash ,,,,so dealership covered them up with something , very worrying , sent photos to the dealership , they did not want to know , the sales manager the salesman done this to me , this criminal activity is not good for renault or me or its customers ,,, spoke to renault uk , they do not care as they have sold a car and got my money ,,,,,,,budgen motors and renault should not do this to its customers ,,,,,,this sort of activity must stop , ripping off customers ,,,,

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"Absolutely Brilliant Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

To start at the very beginning I phoned the Motability person at Budgens Shrewsbury, and spoke to a young lady called Tanya Locker even on the phone she was very helpful, polite and friendly which put me at ease straight away, made me an appointment to visit Budgens to go to see a Vehicle on the Motability Scheme, Tanya was such an expert at her job nothing was too much trouble for her, she showed me a couple of cars and knew everything about them very professional anyway we decided on which vehicle we would like and Tanya even drove it down to our house for us to try it out for my mobility scooter also gave me a test drive, everything went swimmingly, by the end of our test drive we had made our mind up. We gave Tanya the vehicle engine size and colour of vehicle plus trim colour we wanted and within 2-3 days she got back to us and said all sorted we have even received the P.I.N. number to collect the car. Since 1999 we have had a Vehicle on the Mobility Scheme and Tanya is by far the most pleasant polite helpful and down to earth person we have ever had the pleasure to deal with. She is a credit to your company....Valerie and Glyn Jones

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"Great Customer Service and quality car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am amazed by some of the reviews I have read on here. I cannot fault Budgen Motors for the quality of service and customer care. It took me over two months from going into the dealership to decide on a car and to buy it. In that time Colin was supportive, not at all pushy and listened to what I was saying to him. The result, he contacted me with a perfect match and the rest is history. The team accommodated all my needs and have provided me with a car I love, at an extremely competitive price, at very low hassle. I will definitely go back to them in the future and have opted to have my servicing done through them with a direct debit service plan. I have avoided buying from dealerships in the past because I have felt under pressure and mis-sold products I did not need or could get cheaper elsewhere. This experience has completely changed that. Thank you to everyone at Budgen Motors Telford.

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Dealership Information

Bugden Used Car Centre is a family run used car dealership that is part of one of Shropshire's most established and largest car dealers, with two sites in Shrewsbury and one in Telford, This particular dealership opened its doors to the public in 2012 and is based on Battlefield Road and here you will find that they offer car sales, will buy your car, have servicing facilities for your current vehicle, finance, warranty and they also state that all cars sold are subject to a 112 point check.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
20 reviews2.9 out of 5 stars — Rated Average
Excellent
9
Very Good
1
Average
0
Poor
2
Terrible
8

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  • Contact Information

    Address

    Budgen Used Car Centre
    31 Battlefield Road
    Shrewsbury
    Shropshire
    SY1 4AB

    Get in touch

    01743 404700
    http://www.budgenucc.co.uk/

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    Dealership Statistics

    45%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Budgen Used Car Centre

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