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Saw Renault Clio on line I wanted. Spoke to Mike who was very helpful .car was delivered on day promised and I am very happy with car. I would recommend Telford dealership to anybody in future .thanks again
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Be warned I inquired about a Dacia duster 1.5 dci , it was a 2018 plate with over 58000 miles on clock . It looked a nice car at a decent price ,when I spoke to the sales man on the phone ,Mike, I pointed out that the cambelt should be changed every 6 years of 72000 miles which ever comes first according to Renault themselves !! and if I purchased the car would they change the cambelt .he said I was fixated on this but admitted come 6 months later March 2024 .I would have to pay £600 to replace it . This is on a car valued at £8650 pounds , the point I was trying to make the sales man if cambelt snaps the car is worthless or a new engine costing thousands !! . The part exchange was insulting most garages offered me me between £2000 and £2500 for a Dacia sandero 63 with only 60000 on the clock . Budgens offered me £1500 pounds and they are a Dacia dealer !!! . At the end sales man got shirty and said he would ring me back you've guessed it. Nothing . All I am trying to tell you all out there 1.5 dici engine is 6 years or 72000 miles cambelt change or you could be a lott of money out of pocket cheers xx
James Martin from Budgen Motors Telford in response to Poor sales customer service
Good Morning Leonard, Thankyou for your review. Asa company we are very careful with cambelts and if they need changing , we will change them. This car isn't due the Cambelt for another 14000 miles or 6 months so wouldnt have been done at point of sale but the team should have discussed a sensible solution in 6 months time that you could both agree on. I don't believe this was dealt with well enough by Mike, so I will discuss this through with him. Apologies that you didn't buy a car from us, I will follow this review up with my team. Regards James Managing Director
Staff are helpful and knowledgeable about the vehicle I am looking for. Details were introduced and the test drive was definitely an impressive experience that allowed me to make my decision. The after-sales service is truly positive and supportive. I had a pleasant experience purchasing my first car through BUDGEN MOTORS.
Reviewer has confirmed their email address
If anyone wants to know how to do quality personal customer service, then this is the place you need to go! Nichole and Alex were so swift in getting back to me about any enquiries I had and were extremely reliable in keeping me informed at every stage of the process, from first enquiring about the car up to facilitating me being able to drive it away (having worked hard to provide a quick turnaround of 5 days!) I believe when they say they are still here to help with anything even after purchase, that this is clear evidence of being a family-run business and their dedication in their attention to detail towards myself and my needs as a customer and hopefully, one day yourself too!
Reviewer has confirmed their email address
We purchased a car from there but never again. I think it had been a write off
Excellent service from start to finish at Budgen Motors in Telford!! Absolutely love my new car! Special special thanks to Rob Lackie
Do not trust Budgen Motors Telford, IF they state they have replaced something ask to see the proof, as they stated this to myself and actually just bodged a repair with epoxy! Not good in the service department, car companies seem to forget the word service. To be honest I was nice to this company although the repair was never correct, but I did not want to make a fuss, this is now costing me a lot of money and time - do not make my mistake and ensure that any work is proven and carried out correctly.
Perfect experience with Bugden Motors. The car was really nice and clean and in really good condition and I have had no issues with it. It was very good value for money and the dealers have been very helpful and friendly through out the whole experience. I will definitely been recommending this dealership to my friends and family.
Reviewer has confirmed their email address
Bugden Motors is one of the Shropshire's most established and largest car dealers, with two sites in Shrewsbury as well as this partticular one in Telford. At this particular branch they sell quality new & used Citroen and MG cars, offering services on site such as motability, servicing and you can also sell your car as they offer this facility.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Budgen Motors Telford
Stafford Park 1
Telford
Shropshire
TF1 5DX
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