⭐ 1/5 – Extremely Disappointing Experience – £500 Wasted on Questionable Diagnostics! I am extremely disappointed with the diagnostic service and management at Ford Norwich. Based on my experience, I would strongly advise others to think twice before accepting expensive repair recommendations from this dealership without getting a second opinion. I paid approximately £500 for diagnostics after bringing my Ford Transit in for power loss and a ticking noise. Instead of identifying the underlying problem, I was presented with a shocking repair quotation of approximately £8,000–£9,000. Here is what happened: 1. Missed injector fault: Ford failed to identify the injector issue responsible for the power loss. An independent garage diagnosed it, replaced all four injectors for £1,200, and the power loss was completely resolved. 2. £4,000 gearbox replacement recommendation: Ford recommended replacing the gearbox for approximately £4,000. An independent garage subsequently repaired the issue for just £100, without replacing the gearbox! 3. Unresolved AdBlue issue: I replaced the AdBlue pump and wiring loom based on Ford’s diagnostic findings, but the fault remained unresolved. What disappointed me even more was management’s response. When I visited on Saturday, the customer service staff and a technician named Ash were genuinely helpful and professional, and I appreciate their assistance. However, the manager who called me on Monday seemed more concerned with defending his technician than objectively considering the evidence I presented. I found his attitude dismissive and his explanations unconvincing. What exactly did I pay £500 for if the main reason I brought the vehicle in was not correctly diagnosed? Had I blindly accepted the quotation, I could have spent thousands of pounds on repairs that may not have been necessary. I expected a main Ford dealership to provide a high standard of diagnosis, professionalism and accountability. Unfortunately, my experience has seriously damaged my trust in their service department. My advice: ALWAYS get an independent second opinion before approving expensive repairs here. You could save yourself thousands of pounds. I have raised a formal complaint and will consider escalating the matter to Ford UK and The Motor Ombudsman if it is not satisfactorily resolved. Very disappointing experience. I cannot recommend their diagnostic service based on what happened to me.

I was on holiday, along way from home, and staying in the middle of nowhere when my car developed a major fault. I tried the Peugeot main dealer, with little success, so went to Busseys, Hall Road. They could not have been more helpful. Meghan, Millie, and Wayne dealt with me, arranged to check my car even though the service department was very busy. Car was checked, they ensured they had the parts, and gave me a courtesy car, and within a couple of days (quicker than they said) had my car repaired. All the way through the encounter, the staff went above and beyond, a real credit to Busseys. I would highly recommend them. It's a shame they aren't my local garage!