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Thanks to Gary and Matt- great service, and a superb purchase, love my new car, I will recommend them to family and friends ..
I rang this garage because I'm buying a Subaru Impreza and asked if I could test drive, too which I was told yes. I then drove 50 minutes to have a look and drive, but because I had 2 more viewings booked for the next day he refused to allow me to test drive it unless I was buying it! Avoid using these time wasters!
Garry from Canfield Garage in response to Dave
We would just like to make people aware that the customer in question was on crutches and due to this we would not allow him to test drive the car. We were also mindful that he was 19 years old and wanted to test drive a 400bhp subaru! Garry, Canfield Garage.
After test driving a Skoda Octavia vRS DSG auto KP09 UMS, it began kangarooing between 1st and second gear. After stating my interest in the car Canfield Garage agreed to fix it. If I paid asking price, but they did agree to refurbish the wheels too in house. It was advertised with 65,000 miles, however it had just under 70000 when I went to view which I pointed out and only knocked off £75 from the screen price. The garage agreed to sort the clutch issue and refurbish the wheels as part of the deal. A £500 deposit was paid, on the basis of them fixing the clutch/ judder/ jumping of gears and refurbishing the wheels. Nearly a week later I tried to chase it up so I could arrange a coach ticket to go pick it up as the garage was over 3 hours drive from me to be told there was an issue, not with the clutch as they thought, but with the Gearbox (DSG) and they were unable to rectify, other than swapping the gearbox at considerable cost which they weren't prepared to do. They did offer to give me a AA 12 month warranty and take it as it was, which I was not prepared to accept as the gearbox issue may not of failed completely and would have been unable to make a claim to get it fixed. A wasted week of my life waiting for my new car, only to be told they cant supply it fault free. A refund has been agreed which I am yet to receive and I am now financially worse off having swapped my car insurance incurring a £25 admin fee in the process which they would not agree to refund as a gesture of goodwill. I just hope somebody doesn't end up with a potential lemon if they are unaware of the gearbox issue.
KP09UMS in response to KP09UMS
The car is still being advertised by this trader now at an increased price of £8995...the mileage is also incorrect in their ad..and has since decreased by another 5000 miles from when it was advertised in October!!.. it should read 69815 miles..as I bought it at £7425 in October with 69815 miles on the odometer!
Garry from Canfield Garage in response to KP09UMS
Hi your feedback is very unfair and mostly untrue Some 2 months after originally agreeing to buy a car which you never purchased you are still making comments! Can I ask have you nothing else better to do than write negative comments about a small family business
I bought a 335d touring from this dealer and found the whole process great. I flew down and they picked me up, let me go out in the car myself and buying process was done very quickly and professionally. The car had a few problems but the aftercare has been second to none and everything has been done what I asked. Overall very happy customer and well recommended Thanks Steven
Garry from Canfield Garage in response to Steven
Thanks Steve glad you like the 335
I bought a Saab today from Canfield Garage and found the whole process a pleasant experience. They allowed my wife and I to take the car on a test drive for as long as we liked and we went our for an hour. Only because we got lost!
Garry from Canfield Garage in response to Moises Cruickshank
Thanks Moises hope you are enjoying the Saab look after it it's a classic!
Canfield garage were very professional in sales approach, the car is perfect and I haven't had any problems. There was a minor slip up as they didn't MOT the car before sale as they said they would, they have however reimbursed me for the cost of an MOT and redeemed themselves for their error. I would have no problems recommending them to friends.
Garry from Canfield Garage in response to Canfield Garage review
Hi thanks for the review We didn't agree an MOT at sale as the car had 6 months remaining however we was still happy to carry out a new MOT for you no problem after the sale Hope you are enjoying the 330
This was my first time buying from a car dealership and I was very happy with how smoothly everything went, they explained every step and I'm happy with my choice of car.
I recently used Canfield Garage to sort out the lease deal on my mercedes benz i would highly recommend them The whole transaction was efficient and hassle free
Nice to do business, purchased the car over the phone and collected 3 days later the guys delivered the car to the airport for me as well faultless service
I purchased a car from this dealer in November. When I went to view the immaculate, full service history car it certainly wasn't immaculate, with damage to the rear bumper and wheel arch. This was repaired however and I took delivery of the car. I wish however that I had looked at some of the dealer reviews before I did. I didn't get any service history, despite it having "full peugeot service history" and after pestering for a handbook that was apparently given to me, I was sent one from a company that sold second hand ones.I think it was in January when I rang them after it had a leaky injector and they asked for the car back and had it repaired. I waited 2 weeks for the car to be returned with excuses of waiting for this and that. On the day it was to be returned they told me the starter motor had packed up and they were getting a new one. The car came back and after a couple of days it was making an awful noise on starting, or not starting I should say. I called the RAC and the man told me the starter was completly gone, but that wasn't the thing he was most concerned about. The water gushed from the feeder tank and it was black inside. He said that the head gasket had gone in his opinion. He phoned Canfields and spoke to them and they arranged for the car to be picked up next day. All sounds fair I guess you are thinking. Stood in garage for 4 weeks before Paul even looked at it not having been told what was wrong either. They apparently just put cars outside his garage and expect him to do them despite his own work. When he got around to looking at it he agreed the head had to come off and be checked. The problem was the engine block was warped and this meant a replacement engine. They agreed to replace the engine and scourced a replacement. Another week later and Paul said no sign of engine. Eventually one arrived after the usual blaming of one another between matt and gary. Once fitting started I got a call from Paul saying that the clutch was badly worn and he didn't see the sense in putting it back as a few months down the line I would have to replace it and it would be costly, he could just put a new one in instead of the old one. He said that Canfield wouldn't pay for any more work now, so he was asking me to pay for it. Plus the starter motor, the problem which I originally called the RAC man about. Gary and Matt point blank refused to do any more and said they were ceasing all conversation with me and to take them to court if I please. With no choice I had to pay out £240 for the car to be finished. In all they had the car for 2 months and the whole situation was getting me down. I got it back in April. They lent me a car whilst they had mine but the dvla came and took it away as it was untaxed. They have never asked about the car. I wonder why???? The car now sounds like it has a far more worked/worn out engine than the original one, but I hope to change it soon as I do not trust the car. I think once again it may have a leaky injector. As the other gent said, worst car and worst dealers. DON'T TOUCH THEM WITH A BARGE POLE!!!! And if they aren't open when you get there count yourself lucky, you had a great escape.
From a family runaround to a prestige car; Canfield Garage has them all in stock. Located in Great Dunmow, they have cars which include Audi, BMW and Land Rover amongst other big names in the car industry. They also offer part exchange and finance on site too if you need a little help making your purchase.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
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