josh in response to Stay away from this dealership.

Thanks for your reply, but I strongly disagree with several of the claims you've made. While I agree that the procedure you've described should have been followed, it's clear that it wasn't in this case. Since purchasing the car, I hadn’t had the wheel removed until it went to Costco — a company with a well-established reputation for professionalism and strict safety standards. They showed me the stripped bolt before fitting the rim back. I know this as the original tire was still on the rim, which confirms they hadn’t touched it yet. So the damage clearly existed beforehand and was not caused by them. You also deny that your staff asked me to drive the car back to you, but that simply isn't true. I was explicitly told that if I wanted anything looked at, I would need to return the car to your dealership — a two-hour drive away. My local garage strongly advised against driving the vehicle in that condition due to safety concerns, but this was ignored by your team. So no, I don’t believe a one-star rating is unfair. What is unfair is being sold a car with a serious safety defect, being dismissed when I raised the issue, and having the responsibility shifted to others instead of owning the mistake. That’s not responsible customer service — that’s negligence. If you would like to reimburse me, I paid £220 to have the issue fixed.