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17 reviews from our car dealer reviews community
Leave a review for Car Store Nottingham
Leave a review

17 reviews from our car dealer reviews community

Leave a review for Car Store Nottingham
Leave a review
"Excellent Service and amazing staff."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My experience at Car Store Nottingham was fabulous. The crew members are very attentive and professional. They helped me to find my car and clarified all my doubts regarding the car and the contract. My special thanks to Del and Nags for your patience with us and my little dog, they did a marvelous job. Marcia, Daniel and Mae Capone.

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+0 Found this review helpful
"Straight forward, lovely smooth process"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I just bought my new car from Car Store Nottingham and Delroy was exceptionally nice from start to finish, the process was clear and very easy. I felt at ease driving my car home.

Alan Pinckard in response to Straight forward, lovely smooth process

Went to Carstore Nottingham. On 19/11/19. Spoke with Eliot he was very attentive and helpful. Chose three cars, however it was getting dark and could not inspect cars correctly so decided to return on the following day. Eliot was not working on that day but said that he would leave instructions with Tom to have cars ready. I arrived as arranged and sat down waiting to be acknowledged by two people sitting looking at computers at desk, I was eventually acknowledged by Del who was a very attentive sales person. He had no knowledge of my arrangement. This made me very wary of spending my money with them. However, Del's professionalism helped to improve my outlook, Tom came over and tried to improve the situation but only made things worse. He was not allowed any autonomy to give me a fair deal and his attitude seemed very false. Overall the " team leaders" didn't seem to be customer aware or have any customer service skills.

"Grateful "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Del at the Car Store Nottingham was very helpful and patient with my first car experience. Tom was thorough and explained the paperwork

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+0 Found this review helpful
"Poor after sales"
3.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The guys in store are very friendly and helpful. wasn't impressed that it took eight (yes eight) days to get a car from Reading to Nottingham. Apparently a member of staff still needed to use it even though i had paid £199 to have it moved. Not particularly impressed that it had done 1000 miles more than the advert stated either (no reduction in price due to this either). On the day of purchase the staff couldn't have been more helpful within the boundaries they are set. As part fo the sale they agreed to service the car as it was due in 900 miles. Day before the service was supposed to take place they phoned to inform me that the only technician they have had left and they wouldn't be able to service it until they got a replacement and i would be put on a high priority list. No other options have been offered. Unfortunately the car needs servicing straight away and i have had to book it in else where and will be sending them the bill.

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+1 Found this review helpful
"Terrible service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Advert completely inaccurate- had delivered locally-9 days-20000 more miles- diff wheels dif-tax-car in very poor condition also- dented - needed new f/ bumper-67 bmw 2 series m sport- don’t recommend the Car Store Nottingham.

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+1 Found this review helpful
"fantastic service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Turned up on spec and received great service from the minute we got in. Special thanks to Nagihan, Del, Charley Jo and Eddie and not forgetting Robin the Rhodesian ridgeback, kitted out in carstore doggy uniform for the pdsa day. With it being a car sales place, i was expecting to be harassed, but was more than pleasantly surprised. Staff not pushy at all, just very very helpful and very professional. couldn't believe how fast it was from choosing the car we liked, to filling in the paper work and finance and given the best hot chocolate drink, thought it would have taken a lot longer, but no, we picked the car up the very next day and by that time it had also had a superb valet. thankyou all so very much. 100% recommend Car Store Nottingham.

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"After sales/ Customer care is a joke."
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchasing the car it self from the Car Store Nottingham was no trouble at all, the problems began with the extended warranty that was sold with the car. 2 and a half weeks after the hand over the car had to go into to garage for suspected brake caliper fail, I contacted the car store to book it in under warranty and it took OVER 2 AND A HALF HOURS on the phone to book the car in to a garage, after being transferred to multiple people, of none knew what to do regarding the situation, except one that managed to book the car in to a garage to an examination at a Evanshalshaw Peugot, 2 weeks away(which i was told was the earliest time it could be booked in) that i had to cancel after phoning another garage (Evenshalshaw Citreon)and booking the car in myself at an MUCH earlier date. During the lengthy unacceptable phone call i was informed that the extended warranty i was sold was not valid for the car due to the mileage, this took another 3 hours of phone calls, waiting for emails that never arrived and calls backs that never happened to sort out and hopefully get mt refund To summarise i was somehow sold an invalid extended warranty that was a contributing factor to the purchase and I had to chase down the the correct people via multiple and long phone calls to get a refund due to the lack of relevant training or customer care

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Dealership Information

This is the Car Dealer Reviews page for the Car Store Nottingham and they are thrilled to be able to offer you a great car buying and selling service in the East Midlands. If you’re looking to buy a car, they have plenty to choose from at their Nottingham store. They don’t stop there though, as they have thousands more cars on their website for you to choose from. If you find one you like here, you’ll be able to order it online and have it delivered to Nottingham.


If you’re looking to sell your car, then pop onto their website, put your registration number and a few details in, then they will give you a free and quick valuation. If you like what you see, they'll talk you through the rest.


They also do servicing, MOTs and a great selection of hot drinks!

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
17 reviews2.4 out of 5 stars — Rated Poor
Excellent
4
Very Good
2
Average
1
Poor
3
Terrible
7

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  • Contact Information

    Address

    Car Store Nottingham
    Nottingham Road
    Nottingham
    Nottinghamshire
    NG9 6DQ

    Get in touch

    0115 907 2400
    https://www.carstore.com/near-me/nottingham/

    Opening times
    Mon 09:00 - 20:30
    Tue 09:00 - 20:30
    Wed 09:00 - 20:30
    Thu 09:00 - 20:30
    Fri 09:00 - 20:00
    Sat 09:00 - 18:00
    Sun 11:00 - 17:00

    Dealership Statistics

    29%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Car Store Nottingham

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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