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I went into carworld on several occasions looking for a good towing car for our caravan and on this particular day we had a look at a Volvo V90 and it was right on the maximum towing limit, and told the salesman it was not right for us as we need to tow at least 2000kg not 1800, he asked me to go back in a little while and he would look to see what they have to suit my needs. When I got back he pulled up some info on google and said that this Volvo would do the job I require and would pull 2500kg, so I trusted his judgement. We were told that the car had, had new brakes discs and pads all the way around but had no recent service, so I requested a service be done at an additional £400 before we collect the car. After 2 hours, I went back to collect the car and before being handed the keys, I asked if it had all been done and ready to be told yes it is ready and done. This is where I sat in the car for a few minutes to check through all the paperwork and the service manual, to see that the book had not been stamped, so I went back in to question this, and this is where no one seemed to know anything about any service that was meant to be done, and the excuses that came were is that they thought it had been done and also that they forgot and then they ran out of time or did not have the time, so leaving me with no option to take the car, as we were away for the weekend. Upon driving the car, I began to notice a judder in the brakes and when I got home, I see that the car had not had new discs and pads all the way around at all. I took the car back to Carworld and told them that I did not want the car back under any circumstances and wanted my old car back that I used as a deposit, to be told that it had already been disposed of and sent to auction, as both sets of keys had gone, so the car was not on the premises and gone as they get rid of them. Even so I asked for a different likeness to my Sportage, to be told ok we will sort something out with the sales manager. After many hours of waiting around like an idiot, I was handed back the keys and told there you go, the car has had new discs and pads put on the front and I said I don't want the car back under my right to cancel, only to be told that there is nothing now wrong with the car and I have signed the paperwork, so the car is mine and that's how it is. I have also found that I was 100% correct when I said about the car's towing capacity and that it would not be good enough for what we need, so the sales person sold us the car under misrepresentation, using the information from a similar Volvo, that being the V90 cross country B5 ours is a V90 D4. So I have now been in touch with the finance company about this to cancel the finance agreement under the 14 day cooling off period and the 30 day consumer act. Since doing this I have been back on the Carworld website to see if there is anything else to consider if given the option, only to see our Sportage that they said that they had disposed of up for sale, this has now added salt into an already sore wound. I am now also going to go onto the .GOV.UK website to forearm myself with a writ to take this to the small claims court as this company is just a bunch of liars and cheats that will do anything to get a sale and then cover up there deceit
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Recently had to start looking for a new vehicle due to a non fault accident .Found a car on site called car world on Auto trader . Had to take part finance option after deciding on a Nissan Quashqai . The Showroom chaps who guided me through the purchase and additional finance his name was Keegan and he was brilliant a credit to Car World and infact also another senior associate Dave and Steve who helped with the finance of the car and advice in after sales warranty and breakdown for peace of mind .,which I took out for a year for that additional extra peace of mind as keegan and Steve advised . Folks I spent a week looking at cars and car world Westwood Ivatt way peterborough and the team of guys working here ,their premier league if your looking for good honest advice and quality cars .They are ahead of the other car dealers in peterborough by a country mile ,A Top Class premier league service outfit of fellas 👍 Do yourselves a favour check them out n thanks again Keegan love the wheels bud super pleased
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I am deeply disappointed with my recent experience at [Dealership Name]. After purchasing a Citroën C4 Grand Picasso, I encountered serious problems such as an oil leak and a defective alternator and drive belts. Despite these significant issues occurring within two weeks of purchase, my request for a refund based on the Consumer Rights Act 2015 was denied.
Carworld sold us a faulty car that needed up causing a horrific crash and they are now in the process of being sued! Please do not buy from these cowboys, you will regret it!
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Awful after sales. Issues identified with car within first week not rectified. No communication. No help. No call-backs. Struggling to even give the car back and get my money back. My next step is to camp out at the office as a last resort.
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I had the unfortunate experience of dealing with Carworld Superstore in Peterborough, a dealership that not only lacks integrity but has clearly discarded the essence of customer service. I reserved a car that seemed to meet all my requirements. It came complete with a 5th alloy wheel, inflation kit, and essential tools all neatly packed in the boot. However, this initial joy and satisfaction quickly descended into a pit of frustration and disappointment. On the day of pick-up, after a laborious process of paper filling and gaining approvals from the finance company, I was eager to transfer my belongings from my trade-in car into my new acquisition. To my shock and disbelief, everything that was initially in the boot was missing! Stuart, the finance manager, epitomized rudeness and arrogance. Instead of addressing the issue with professionalism and courtesy, he was argumentative and dismissive. His pushy demeanour left us with two options - endure the missing items or revert the entire process, an ordeal that would consume another chunk of our valuable time. Reluctantly, we accepted the car. However, our woes were far from over. Merely two weeks later, the car broke down. The stress and disappointment boiled over, and I requested a full refund and the return of my old car which had gone into trade-in. My shock intensified when I discovered my old car listed on their website for sale. However, upon my request to have it back, it magically disappeared from the website, and I was informed it had been sent to an auction. I was plunged into days of tears and stress, a traumatic experience I wouldn’t wish on my worst enemy. After incessant pushing and immense emotional turmoil, they refunded the money, a painful £3000 less than what they had listed my old car for on their website. This financial loss, coupled with the atrocious service and blatant lies, made this experience a nightmare. A month later, the refund finally reflected with the finance company. I was left carless, betrayed, and emotionally drained. As a piercing blow to my ordeal, my old car mysteriously reappeared on their website for sale – a stark testimony to the dishonesty rife within Carworld Superstore. I pen this review as a warning to others who may be lured by the superficial charm of Carworld Superstore in Peterborough. Beneath the shiny exterior lies a den of deceit, unprofessionalism, and utter disregard for the valued customer. I have lost an immense amount of tears, energy, and faith in humanity trying to reclaim what's rightfully mine. Carworld Superstore, you’ve not only lost a customer but earned an advocate for the stark warning against stepping a foot in your establishment. Shame on you!
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DO NOT BUY !!!! Bought a car with 3 months warranty, kept taking the car back because from the day I collected the car there was a noise. 3 months saying they couldn’t find anything wrong with the car, they changed the few things in the car and the issue was still there. Decided to pay for a report/ diagnostic with a mechanic chosen by me. What a surprise and the shock to know that the car had damages that would have being done before the purchase and those damage would have being made in a car accident. They now saying that they won’t give us the money back ( expensive car, paid all in cash) and I am taking legal action and going to the local papers to tell what they do to people. We also found out that we are not the only ones in this situation DO NOT BUY !!! You’ll regret it, they are untrustworthy!
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Su in response to DO NOT BUY! YOU’LL REGRET IT
I have had a very similar experience with this company and now they won’t give my money back. My car shouldn’t have passed MOT, they lie and lie and lie. I hope you have reported them to Trading Standards
I saw a car I liked on auto trader, however there were limited videos/pictures on there so requested some more. They advised they could not send these without paying a deposit of £100, which I paid. 8/9 days later I still had no additional pictures/videos. They had assured the reason it had taken so long was because it was in the workshop ‘being minted up’. After contacting them everyday and threatening to pull out, they sent them- the pictures looked ok, due to personal circumstances we had to have the car delivered. It arrived 1.5hours later than the advised time and was starting to get dark. The car arrived with a door handle clip missing, which they said they would post out- but since receiving the car the team have been avoidant of our calls/emails made to them. Clips in the boot liner are broken and the reversing camera does not work which makes me think they knew about this. I would avoid using this company completely, the customer service is shocking.
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Jamie Spencer in response to Shocking service
I've had the exact same issues, paid £200 deposit, car delivered at night, my wife took it out on a test drive and loved it, However in the cold light of day: Stereo didnt function BMW iDrive didnt function Reverse parking sensors didnt function We have been trying to get our money back for 4months now, how do i proceed? Any help would be great! Thanks
I have left 2 reviews about this place before and will keep on leaving them bad reviews to warn others NOT TO BUY from here. I bought my car in May 2022 and wanted to return in within a week due to faults but was refused ever since its been in and out from repair for longer than in my possession. Recently been for repaid for the 4th time (I live in Reading so takes over 2 hr drive) they had it for over 3 weeks, I picked it up put fuel in and didn't even get to the motor way and engine lights started coming up, not even 10 min after pick up!! Went back and now its in for repair again. This company is ridiculous and refuse your basic consumer rights AVOID AVOID AVOID!!!
Reviewer has confirmed their email address
Avoid Avoid Avoid. Picked up an Astra (WG18 YJS) around October. Finance sorted. 2.5 hour trip each way, done. …or so I thought. Will start with the good. The car was polished. Annnnnnd, now for the bad. Vauxhall Astra, 2018. Supposedly after the LSPI issue had been rectified, automatic too so wasn’t overly concerned. First issue on picking it up was that I couldn’t tax it immediately as it was registered disability tax. Fine. Can fix that (…they should have fixed it, but anyway…). Drove home steadily and carefully as it was new to me. Made it back to Kent ok. Drove to work. Limp mode. 13400 miles on it and around 150 miles of my use approx and I’ve got a £13000 dead car on my hands. After sales support is abysmal. No care whatsoever. Last time I saw that much dead weight it was a whale on a beach. Which later exploded. Sadly, I imagine that these people will cling to their seedy little jobs for all they are worth - god knows nobody else would be crazy enough to employ them. Finally now 4 months later seen that the finance is returned and my nightmare is over. However, WG18 YJS has made a miraculously quick appearance on the sale page again. It’s likely this engine needs complete replacement. If anyone out there is thinking about either using Car World or planning to buy WG18 YJS please, I implore you, think again. This car will be nothing but a headache for you, and Kaz and Saleem are about as much use as a limp widge in a condom. AVOID.
Reviewer has confirmed their email address
Milena in response to Disaster of a company
Hi, I can see you've left a bad review for Car world in Peterborough, I had very bad experience with them too and from the reviews can see we are not the only ones. I am messaging all people who had issues with them (after sales) and think maybe if we all get together we can do something in terms of legal actions or at least completely ruin their reputation. Please message me back if you'd be interested. Regards Milena
Jamie Spencer in response to Disaster of a company
Milena, howe do i contact you? Thanks Jamie
Car World Peterborough is an Independent dealership that is based in Peterborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Car World Peterborough
Ivatt Way
Peterborough
Peterborough
PE3 7PN
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