Fair price for condition, couple of faults but rectified. However, car came with 12 months MOT, but 4 weeks after I bought it , I took the car in for a service at my local garage and they found it need new suspension arms , which was a MOT failure!! Cost over £600 inc service to repair!

This isn't a review it's a shout for help to Prior customers of caralot. My son bought a car with Warranty & GAP Insurance he's tried contacting the warranty that caralot provided with his car. Unfortunately the number on the warranty does not exist and is trying to find out if the warranty is legit or that the number is wrong? Call my son lewis on 07712161745 or myself 07415612288 Thank you

bought a bmw 1 series from caralot april-ish 2015. very laid back, very friendly. knowledge of the car was good. although due to technicalities with mot they forgot to inform me the rear wiper did not work (it was a sunny day so no need to use it on test drive). no pressure to buy, but i placed the refundable deposit on as i liked the car so much. returned within the week to pay for it, went through smoothly. was informed the private plate was in the middle of a carriage transfer so no paperwork (v5 log book) was available but will send out in the next couple of weeks. drove the car away. contacted caralot 3 weeks later to ask about the paperwork, was told they still hadnt received it from the previous owner, but the owner was a 'friend' of one of the members of staff, so they would get on to it. a month later i contacted them, still no paperwork. the co-owner gave me his personal number to help get this sorted. it turned out that this 'friend' had moved house and the paperwork went to his old address. this went on for 7-8months, until finally the log book was received. private plate was registered in my name (assumed the previous owner didnt want it). a letter from the dvla 2 weeks later explaining there was a mistake, need to return the log book with £80 cheque (which caralot supplied) back to dvla so the original plates can be registered to the car. something went wrong with the cheque, so i contacted caralot explaining, to which the customer service team told me they would sort it and get back to me (december 2015) since then i have not had any contact with caralot. i still own the plate. also the turbo went on the car, due to a filter that was MISSING. if you buy from caralot take a mechanic or friend who knows his stuff before signing anything, the car service they do is very basic. the car was also sold with a slow puncture in 1 of the tyres. conclusion- this car provides good service when buying a car but do not expect any contact after that. if anything goes wrong the likelihood is you will not hear from them.