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Fair price for condition, couple of faults but rectified. However, car came with 12 months MOT, but 4 weeks after I bought it , I took the car in for a service at my local garage and they found it need new suspension arms , which was a MOT failure!! Cost over £600 inc service to repair!
The vehicle was not clean or as described. I have had numerous issues with the car and the dealership don't even exist anymore. The car had done far more miles than advertised and has a very poor repair job on the back near the rear passenger wheel. I would not recommend Caralot to anyone.
Reviewer has confirmed their email address
I bought a BMW from here back in August. The dealership have had the car more than I have over the last few months. It has had numerous issues and the car just seemed to be getting worse every time it came back to me. I would not recommend this dealership at all.
Reviewer has confirmed their email address
I bought a Mercedes form here in August. I have had some issues with the car but when i tried to contact them I came to realise they are no longer trading. While they were open they were always helpful and friendly and had a good fleet of quality cars and i would have recommended them.
Reviewer has confirmed their email address
This isn't a review it's a shout for help to Prior customers of caralot. My son bought a car with Warranty & GAP Insurance he's tried contacting the warranty that caralot provided with his car. Unfortunately the number on the warranty does not exist and is trying to find out if the warranty is legit or that the number is wrong? Call my son lewis on 07712161745 or myself 07415612288 Thank you
WD in response to john r
When I needed to claim on the warranty I called the number they gave me only for the warranty company to say they have nothing to do with caralot. I ended up having to pay for all the repairs myself and then send an itemised bill to caralot by recorded mail with a threat of court seeing as they weren't answering any of my calls or emails. 2 weeks later I received a cheque for the full amount in the post with nothing else at all in the envelope. Never heard from them since.
Really great service from Caralot. The car was really nice and clean and in really good condition and I have had no issues with it at all. The staff were really helpful and friendly and gave me a very good, surprising price for my old car. I would definitely recommend this dealership to my friends and family.
Reviewer has confirmed their email address
I am very impressed with the level of service I received at Caralot in Derby. I bought an Audi A3 from them in July and I have had no issues with it at all since then. When we first got the car there was an issue with the window screen washers but they sorted it out there and then. The car was fully valeted and in excellent condition. I would fully recommend.
Reviewer has confirmed their email address
Very good experience with this dealership. I bought an Audi A6 back in June and I am very happy with it. I have had a few small issues but I am in the process of getting it booked in. The car was very good value for money and was in very good condition. I would recommend this dealership.
Reviewer has confirmed their email address
I have had some issues with this dealership. The car was not clean or as described, The car had stone chips and paint swirls. there was also foundation on the sun visor from the previous owner. The car needed the gearbox replacing... they said this would take a week and it took almost 8 no I'm not happy with that. I really like the car but the service here was not good.
Reviewer has confirmed their email address
bought a bmw 1 series from caralot april-ish 2015. very laid back, very friendly. knowledge of the car was good. although due to technicalities with mot they forgot to inform me the rear wiper did not work (it was a sunny day so no need to use it on test drive). no pressure to buy, but i placed the refundable deposit on as i liked the car so much. returned within the week to pay for it, went through smoothly. was informed the private plate was in the middle of a carriage transfer so no paperwork (v5 log book) was available but will send out in the next couple of weeks. drove the car away. contacted caralot 3 weeks later to ask about the paperwork, was told they still hadnt received it from the previous owner, but the owner was a 'friend' of one of the members of staff, so they would get on to it. a month later i contacted them, still no paperwork. the co-owner gave me his personal number to help get this sorted. it turned out that this 'friend' had moved house and the paperwork went to his old address. this went on for 7-8months, until finally the log book was received. private plate was registered in my name (assumed the previous owner didnt want it). a letter from the dvla 2 weeks later explaining there was a mistake, need to return the log book with £80 cheque (which caralot supplied) back to dvla so the original plates can be registered to the car. something went wrong with the cheque, so i contacted caralot explaining, to which the customer service team told me they would sort it and get back to me (december 2015) since then i have not had any contact with caralot. i still own the plate. also the turbo went on the car, due to a filter that was MISSING. if you buy from caralot take a mechanic or friend who knows his stuff before signing anything, the car service they do is very basic. the car was also sold with a slow puncture in 1 of the tyres. conclusion- this car provides good service when buying a car but do not expect any contact after that. if anything goes wrong the likelihood is you will not hear from them.
Steve in response to ebarnes31
The registration number on that vehicle belonged to my son. Caralot were to put it on retention but I can see now that there was an issue with them. If you would like to get in contact with me so hopefully we can sort this out. My email is steve.revitt@gmail.com
Car Dealer Reviews has been learned that Caralot has now gone into Liquidation and thus is no longer trading.
Whilst open this dealership appeared on a TV show aired on Dave; Used Car Wars. They went head to head with another car dealership called Geoff Cox Cars.
To read more information about this from the Derby Telegraph then please click here.
Deals in: Cars
Manufacturers: Audi, BMW, Ford, Honda, Jaguar, Jeep, Land Rover, Lexus, Mercedes Benz, Vauxhall, Volkswagen
Independent Dealership
| Excellent | 20 | |
| Very Good | 2 | |
| Average | 5 | |
| Poor | 4 | |
| Terrible | 4 |
Caralot (CLOSED DOWN)
Canalgate Park Nottingham Road
Spondon
Derby
Derbyshire
DE21 7SN
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