0% Reviews
replied to
65% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


35 reviews from our car dealer reviews community
Leave a review for Caralot (CLOSED DOWN)

Click on the stars to start your review

35 reviews from our car dealer reviews community

Leave a review for Caralot (CLOSED DOWN)
Click on the stars to start your review
"Dodge nitro"
2.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fair price for condition, couple of faults but rectified. However, car came with 12 months MOT, but 4 weeks after I bought it , I took the car in for a service at my local garage and they found it need new suspension arms , which was a MOT failure!! Cost over £600 inc service to repair!

Respond to this review

+1 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Really not happy"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The vehicle was not clean or as described. I have had numerous issues with the car and the dealership don't even exist anymore. The car had done far more miles than advertised and has a very poor repair job on the back near the rear passenger wheel. I would not recommend Caralot to anyone.

Reviewer has confirmed their email address

Respond to this review

+2 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Absolute nightmare"
1.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a BMW from here back in August. The dealership have had the car more than I have over the last few months. It has had numerous issues and the car just seemed to be getting worse every time it came back to me. I would not recommend this dealership at all.

Reviewer has confirmed their email address

Respond to this review

+3 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Very good experience"
3.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Mercedes form here in August. I have had some issues with the car but when i tried to contact them I came to realise they are no longer trading. While they were open they were always helpful and friendly and had a good fleet of quality cars and i would have recommended them.

Reviewer has confirmed their email address

Respond to this review

+1 Found this review helpful
"john r"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This isn't a review it's a shout for help to Prior customers of caralot. My son bought a car with Warranty & GAP Insurance he's tried contacting the warranty that caralot provided with his car. Unfortunately the number on the warranty does not exist and is trying to find out if the warranty is legit or that the number is wrong? Call my son lewis on 07712161745 or myself 07415612288 Thank you

Respond to this review

+0 Found this review helpful

WD in response to john r

When I needed to claim on the warranty I called the number they gave me only for the warranty company to say they have nothing to do with caralot. I ended up having to pay for all the repairs myself and then send an itemised bill to caralot by recorded mail with a threat of court seeing as they weren't answering any of my calls or emails. 2 weeks later I received a cheque for the full amount in the post with nothing else at all in the envelope. Never heard from them since.

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Great service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really great service from Caralot. The car was really nice and clean and in really good condition and I have had no issues with it at all. The staff were really helpful and friendly and gave me a very good, surprising price for my old car. I would definitely recommend this dealership to my friends and family.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"very good service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am very impressed with the level of service I received at Caralot in Derby. I bought an Audi A3 from them in July and I have had no issues with it at all since then. When we first got the car there was an issue with the window screen washers but they sorted it out there and then. The car was fully valeted and in excellent condition. I would fully recommend.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Very good service"
4.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very good experience with this dealership. I bought an Audi A6 back in June and I am very happy with it. I have had a few small issues but I am in the process of getting it booked in. The car was very good value for money and was in very good condition. I would recommend this dealership.

Reviewer has confirmed their email address

Respond to this review

+1 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Poor service but love the car"
2.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had some issues with this dealership. The car was not clean or as described, The car had stone chips and paint swirls. there was also foundation on the sun visor from the previous owner. The car needed the gearbox replacing... they said this would take a week and it took almost 8 no I'm not happy with that. I really like the car but the service here was not good.

Reviewer has confirmed their email address

Respond to this review

+0 Found this review helpful
"ebarnes31"
2.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

bought a bmw 1 series from caralot april-ish 2015. very laid back, very friendly. knowledge of the car was good. although due to technicalities with mot they forgot to inform me the rear wiper did not work (it was a sunny day so no need to use it on test drive). no pressure to buy, but i placed the refundable deposit on as i liked the car so much. returned within the week to pay for it, went through smoothly. was informed the private plate was in the middle of a carriage transfer so no paperwork (v5 log book) was available but will send out in the next couple of weeks. drove the car away. contacted caralot 3 weeks later to ask about the paperwork, was told they still hadnt received it from the previous owner, but the owner was a 'friend' of one of the members of staff, so they would get on to it. a month later i contacted them, still no paperwork. the co-owner gave me his personal number to help get this sorted. it turned out that this 'friend' had moved house and the paperwork went to his old address. this went on for 7-8months, until finally the log book was received. private plate was registered in my name (assumed the previous owner didnt want it). a letter from the dvla 2 weeks later explaining there was a mistake, need to return the log book with £80 cheque (which caralot supplied) back to dvla so the original plates can be registered to the car. something went wrong with the cheque, so i contacted caralot explaining, to which the customer service team told me they would sort it and get back to me (december 2015) since then i have not had any contact with caralot. i still own the plate. also the turbo went on the car, due to a filter that was MISSING. if you buy from caralot take a mechanic or friend who knows his stuff before signing anything, the car service they do is very basic. the car was also sold with a slow puncture in 1 of the tyres. conclusion- this car provides good service when buying a car but do not expect any contact after that. if anything goes wrong the likelihood is you will not hear from them.

Respond to this review

+0 Found this review helpful

Steve in response to ebarnes31

The registration number on that vehicle belonged to my son. Caralot were to put it on retention but I can see now that there was an issue with them. If you would like to get in contact with me so hopefully we can sort this out. My email is steve.revitt@gmail.com

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Free Car Valuation
Get Car Finance

Zuto Powered
Free Car Valuation

Find cars for sale in your local area

Dealership Information

Car Dealer Reviews has been learned that Caralot has now gone into Liquidation and thus is no longer trading.

Whilst open this dealership appeared on a TV show aired on Dave; Used Car Wars. They went head to head with another car dealership called Geoff Cox Cars.

To read more information about this from the Derby Telegraph then please click here. 

Deals in: Cars
Manufacturers: Audi, BMW, Ford, Honda, Jaguar, Jeep, Land Rover, Lexus, Mercedes Benz, Vauxhall, Volkswagen
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
35 reviews3.7 out of 5 stars — Rated Very Good
Excellent
20
Very Good
2
Average
5
Poor
4
Terrible
4

Add Review


Contact Information

Address

Caralot (CLOSED DOWN)
Canalgate Park Nottingham Road
Spondon
Derby
Derbyshire
DE21 7SN

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

65%
Would recommend this dealer to family and friends
68%
Thought the dealer was knowledgeable and helpful
64%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Caralot (CLOSED DOWN)

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information