Great service they were very helpful got everything done in very little time

Had a 370 mile/8 hour round trip to look at a Range Rover Evoque. The car had numerous scratches on, some being quite deep. Not only that but it was quite obvious looking at the vehicle that it had been involved in an accident as panels were misaligned following the repair. There was still shattered glass from a car window in the boot following the repair. Despite the car having been valeted it was full of dog hair in the back and wasn't particularly clean in other areas either. When looking online the car appeared to be a good price but having viewed it, it was obvious why with the amount of damage and given it had also been in an accident. We bought a similar car from our local Land Rover dealer the following day. This car was more expensive but no damage or chequered history. Regret not buying it in the first instance as you get what you pay for. The cars sold at Carbase are cheap for a reason they are cars that are rejected from main dealers as they are of a poor standard. I wish I would have read other reviews on this garage before wasting a whole day on the trip. There was no mention of any damage in the description of this car despite the marks being all around the car and significant, not cosmetic. We asked to see another Range Rover Evoque which was in stock to see if that was suitable. Again, this one had numerous deep scratches on the bodywork. When the Salesman attempted to start the car up a second time he stated that it was not possible to start it as the battery needed replacing (as it would not jump start) and the Mechanics had left for the day. 3 weeks later the car is still for sale having been reduced in price a further 2 times since we viewed it.

Excellent customer service and great communication. Joe was pleasant.

First class professional service

Very Poor Service First the Good point. I bought a car on Sunday 15 Sep 24, it failed on Wednesday 18 Sep 24. In fairness to CARBASE they accepted the return and swapped me in to a different car with the same spec within 24 Hrs. Now the bad points. Don't ever think your business is important to them, they are very poor in returning calls, polite to your face but have no interest in you as a buyer. Was told i was getting the paint protection service for free, however on looking at the final invoice and finance documents i have been charged £349 for it. Also on checking the same invoice i have been charged another £349 to be member of an owners club that i have no knowledge of! Over all i would never think of returning to Carbase and if you are be very careful in checking what you are signing fo

Carbase - I know you’ll respond to this claiming you’ll reach out to me, but you won’t. You have my number. You have my email. Do the right thing and deal with this issue, please. I bought a car from Carbase on 14/06/2024 and I was promised by the salesman (John Murch) that the car was well looked after and in perfect condition. I was told the car had recently had a full service and MOT before purchasing. By 15/07/2024 (31 days later) the car had broken down. I’m writing this review on 16/09/2024 and my car still isn’t fixed. In fact, a second major fault was identified on 06/09/2024 by the mechanic. Not only did the gearbox fail, but it looks like the timing belt did too. Over the past 2 months, I have tried to call Carbase over 60 times - including 30 times in one day - to get an update on my car. Not once has someone picked up the phone, despite pledging a high level of after sales service as part of the ‘members club’. I also visited their showroom to chase an update in-person and was palmed off to their garage up the road. Unsurprisingly, their garage had no official paperwork for where my car was or what was going on with it. In the end, I tracked my car to a different mechanic, who has had to communicate with me because Carbase are incapable of doing so. I sent an official complaint to Carbase citing The Consumer Rights Act 2015 on 06/09/2024. So far no one has responded despite me chasing everyday. I have called them on multiple times and they still do not respond.

Purchased vehicle in May 600 miles later had to change rear brake discs and pads. Informed their quality control and made a complaint No reply from car base All I wanted was an explanation. Carol Knight