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97% Recommend
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577 reviews from our car dealer reviews community
Leave a review for Carbase Weston Super Mare
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577 reviews from our car dealer reviews community

Leave a review for Carbase Weston Super Mare
Leave a review
"£800 out of pocket due to these jokers"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased a used car (4 years old) at the end of January 2020 and 3 weeks in we had massive water ingress into the car through the sunroof. The dealership lied that they 'had a duty of care to repair it' when in fact I should have been allowed to return the vehicle with no deductions or penalty. At this point an internal email was mistakenly sent to me which was the manager congratulating his staff member for ignoring my complaint. Initially my local garage inspected the vehicle and found the fault was pre-existing and a rag had been stuffed up into the headlining to try and stop the wet. The car was returned at our cost and time and was 'fixed' by their repairers and was returned to us, however it leaked again and again. Due to Covid lockdown we could not return the car and once it was over they had the car back to repair again, and guess what, they failed again! EVERY email to Carbase which contained a complaint was ignored and their responses were always to what they wanted. I had to fight to get them to acknowledge my complaints to which the snide manager eventually said 'he'd personally commit to resolving the issue.' When the leak appeared again we had to forcefully make our rejection but they then decided we should be deducted £800 as we'd had the car, despite the dealership being closed for months and despite them delaying us and not fixing the car on multiple occasions. We had to threaten the solicitors and court to get them to return our money. Their website states that every complaint is personally read by the MD, well he knew nothing of ours and just passed us onto his sidekick who was no better than the rest of them. All this car supermarket is interest in is selling add ons which pocket them £££ in commission such as useless RAC warranties, paint and upholstery protection and GAP insurance. You can get these elsewhere much cheaper. When first buying the car, I was spoken to like a naughty schoolboy about what GAP insurance was and why I should buy it. I'd already told them i knew what it was but the sales manager took over from his obviously incompetent salesman and started drawing me pretty pictures. Very pathetic. My advice is go to a decent dealership, not a car supermarket who just want to shift as many cars and financial add ons as possible. Not to mention the 'admin/car club' fee which is non-avoidable.

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Carbase from Carbase Weston Super Mare in response to £800 out of pocket due to these jokers

Hi Paul, we’re proud of our high standard of customer service and so regret to hear that you did not have a satisfying Store visit. Please accept our sincere apologies while our Senior Management Team investigates thoroughly. If you'd like to speak with us please call on 0117 911 5428, or email us at complaints@carbase.co.uk. Kind regards

"Amazing service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent customer service really friendly and helpful

Carbase from Carbase Weston Super Mare in response to Amazing service

Hi Jamil, it’s fab to read your kind review and know that you enjoyed our service, thanks so much for sharing!

"General advice"
3.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very helpful and friendly. Approachable and not pushy. Claire was really nice and will be happy to deal with her again

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Carbase from Carbase Weston Super Mare in response to General advice

Hi Rachel, it’s fab to read your kind review and know that you enjoyed our service, thanks so much for sharing!

"Mercedes Benz"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great experience - easy and comfortable transaction

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Carbase from Carbase Weston Super Mare in response to Mercedes Benz

Hi Dan, we’re over the moon to know that you enjoyed your experience, thank you for sharing your wonderful review with us!

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

All the staff were very kind and helpful, I could have asked for a better service

Carbase from Carbase Weston Super Mare in response to Great service

Hi Jamie, thank you for taking the time to share your thoughts, it’s fab to know that you enjoyed our service!

"Great service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service and communication from Ricky at all times. Love the car, would highly recommend

Carbase from Carbase Weston Super Mare in response to Great service!

Hi, thanks so much for sharing your thoughts with us, it's fantastic to know that you enjoyed our service!

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"Great service, friendly, helpful and pro"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Ricky and Richard were very helpful and friendly, both made purchasing my new car easy and straightforward experience.

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Carbase from Carbase Weston Super Mare in response to Great service, friendly, helpful and pro

Hi Mandy, it’s wonderful to know how happy you are, thanks so much for your kind review!

"New car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

very pleased with my experience at car base today. Ricky was extremely helpful and helped me get the best deal possible.x

Carbase from Carbase Weston Super Mare in response to New car

Hi Peter, thank you for taking the time to share your thoughts, it’s fab to know that you enjoyed our service!

"Good service ,"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Second time we have purchased a car from car base ,both times a pleasure dealing with sales personnel and both cars well presented

Carbase from Carbase Weston Super Mare in response to Good service ,

Hi Colin, it was great to see you again! We’re so pleased to know that you enjoyed our service, thank you for taking the time to share your thoughts!

"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I spoke to Neil as needed a new car, he helped me to find the perfect car for me. He went above and beyond to make sure I was happy with the car. Defo recommend 😁

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Carbase from Carbase Weston Super Mare in response to Excellent service

Hi Stacey, thanks very much for taking the time to review your experience, we’re so pleased to know that you enjoyed your time with us!

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Dealership Information

As another part of the largest used car dealership in the South West; Carbase Weston Super Mare services the Somerset area. Fiat, Ford and plenty of other names all feature in their stock at any one time. At their site they offer not only these great value and quality cars across the range of stock but also provide MOTs and servicing too.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
577 reviews4.9 out of 5 stars — Rated Excellent
Excellent
555
Very Good
18
Average
2
Poor
1
Terrible
1

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Contact Information

Address

Carbase Weston Super Mare
Aisecome Way
Weston Super Mare
Avon
BS22 8NA

Get in touch

01934 808745
https://www.carbase.co.uk/contact-us/weston-super-mare/

Opening times

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Dealership Statistics

97%
Would recommend this dealer to family and friends
96%
Percent of reviews responded to by this dealer

Additional Information About Carbase Weston Super Mare

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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