Anonymous, October 2025
"AVOID AVOID AVOID!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Terrible. terrible 'service'. My son bought a second hand car here; test drive was fine, good service history etc but the very day he bought it, the clutch stuck. The Apple CarPlay didn't work either as there was a faulty USB Port and their was an air leak when using the rear windscreen wash. He had to wait 2 WEEKS for them to be bothered to take it into their workshop. After a week when he finally went to collect, the only issue fixed was the most minor- the air leak, They sold him a car not fit to drive and not as advertised. Eventually after painful weeks of them not being contactable/wrong phone numbers or emails being given out and un-answered/ he demanded a full refund which he has now finally got. Appalling service, wouldn't trust them to sell you a decent car, nor to carry out repairs thoroughly or test drive it adequately. At no point did anyone apologise to him. Disgraceful.
+0 Found this review helpful
Carbase from Carbase Weston Super Mare in response to AVOID AVOID AVOID!
We are very sorry to hear that your son’s experience fell short of expectations and that he felt let down by the process. We understand how frustrating this situation must have been, particularly when faults arise soon after purchase. Please be assured that all our vehicles are inspected before being offered for sale, and when issues are reported, we aim to resolve them as swiftly as possible. We regret that communication did not meet your expectations, and your feedback will be shared with the relevant teams to review how this was handled. If you would like to discuss this further, please contact us at complaints@carbase.co.uk
or call 0117 911 5428.
Andrew C, September 2025
"Andy peugeot 2008"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
What a nightmare !!! Traded in and bought a car from this lot . I have to say this was the worst car purchase I have ever made , the salesman and then so called manger were so pushy to sell me there so called extras they are worse than the worst double clazing salesman they would not take no for an answer and kept me there for 2.5 hours trying to sell me there crap even though I told them no no no and yet they still tried it . Couldn't wait to get out of the place if I ever buy another car otbwont be from carbase that's for sure !!!!
+0 Found this review helpful
Carbase from Carbase Weston Super Mare in response to Andy peugeot 2008
We're sorry to hear that your experience left you feeling this way. We aim to provide clear information so customers can make informed decisions, and it's concerning to hear that you felt under pressure during your visit. Your feedback will be reviewed with the relevant teams, as we want every customer to feel comfortable and respected throughout the process. If you'd like to discuss this further, please get in touch with us at complaints@carbase.co.uk or call 0117 911 5428.
Marie C, September 2025
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Demetrius was very quick and efficient, very polite and helpful.
+0 Found this review helpful
Carbase from Carbase Weston Super Mare in response to Great service
Thank you for sharing your experience, we're thrilled that you had a great time with the team! Best wishes
Stuartoxenbury, September 2025
"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
They went through everything so carefully.
+0 Found this review helpful
Carbase from Carbase Weston Super Mare in response to Excellent service
We're ever so pleased that you enjoyed your exprience, thank you so much for taking the time to share your thoughts. All the best
Declan T, May 2025
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Dimitrius Provided excellent service and answered all my questions well.
+0 Found this review helpful
Carbase from Carbase Weston Super Mare in response to Great service
We're thrilled to know that you had a great time with Dimitrius and the team, thanks for reviewing! All the best
Cos, May 2025
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great service purchasing a car. Easy and quick.
+0 Found this review helpful
Carbase from Carbase Weston Super Mare in response to Great service
Thank you for visiting us, it is wonderful to see that you enjoyed our service. All the best
Mrs S, April 2025
"Great service when buying my Peugeot "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would recommend Danny from Carbase Weston. He made buying my new car easy and answered all my questions. He even put a little pink bow on the front to make it feel extra special. Thanks!
+0 Found this review helpful
Carbase from Carbase Weston Super Mare in response to Great service when buying my Peugeot
This is such a lovely review, thank you for sharing! We're so pleased to hear that Danny made the whole process smooth and enjoyable for you, and the pink bow is a brilliant personal touch. We’ll make sure he sees your kind comments! All the best
Daryl, October 2024
"Avoid, awful, terrible customer service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I was sold a broken car. They took 8 weeks to take it in to get it fixed. I've now waited over 4 weeks to get the car back to me and I'm still waiting. As soon as they sell you a car, they don't care. They don't communicate and no one seems to know what is going on. I get lied to about when things are happening and given recycled information. Really awful and would not recommend at all.
+2 Found this review helpful
Carbase from Carbase Weston Super Mare in response to Avoid, awful, terrible customer service
Hi Daryl, we’re very sorry to hear about your experience and the time it’s taken to address the issues with your vehicle. Providing timely and effective support is important to us, and it’s disappointing to know we’ve not met that standard here. We will review what happened in your case to better understand where we need to improve and ensure clearer communication. If you’d like to discuss this further, please reach out to us at complaints@carbase.co.uk or on 0117 911 5428, and we’ll do our best to assist.
Patrick, June 2024
"Absolutely awful "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Hi there,
This is Patrick Webber, I recently purchased a Peugeot Partner via Bristol Vanbase, and this was later transferred to the auto centre in Weston-super-Mare for repairs under warranty.
Initial experience buying the vehicle was great, sales team helpful and efficient. However shortly after purchasing my van multiple warning lights started appearing on the dash, along with pungent white smoke from the exhaust. This was taken to the auto centre under warranty, they initially just cleared the warning lights and told me to “monitor it” which I wasn’t happy with.
Unsurprisingly the van was back at the auto centre less than a fortnight later with the exact same issue. I was told to expect around a 4 day turnaround and my van has now been with the auto centre for 13 days! Every single day I call and don’t get through to anyone, so have to give up after about 10/15 minutes on hold. The auto centre have only bothered calling to update me ONCE throughout this whole time.
Yesterday I walked 2+ miles to get there and ask in person what is going on, and now my van apparently won’t even start due to an “electrical fault” which wasn’t even an issue when the van went in. They have clearly made a mistake in the workshop and caused further damage.
This is my one and only vehicle and I use it every day for work! I have been unable to work for almost 2 weeks now! That’s a potential £2600 in earnings lost!! I cannot afford this! Staff at carbase seem not to care at all on the rare occasions I can finally get through to them! This is completely unacceptable! Couldn’t be more disappointed with the service and wouldn’t recommend to anyone!
I believe I should be entitled to compensation for such terrible service, plus a massive loss of earnings. At the very least a courtesy vehicle should have been offered so that I could work during this time. If I’d at least been warned of the timescale I could have made better arrangements, but I’ve been totally left in the dark and unable to contact anyone for the entire ordeal!
+1 Found this review helpful
Carbase from Carbase Weston Super Mare in response to Absolutely awful
Thank you for bringing this to our attention. We're glad you found our sales team helpful during your purchase, but we regret the issues you've encountered with your van and the delays in repairs. Please be assured that we are committed to resolving these concerns as quickly as possible. We understand the importance of your vehicle to your work and apologise for any inconvenience caused. Our team is working diligently to address the mechanical problems and improve communication. For immediate assistance, please reach out to us at complaints@carbase.co.uk or 0117 911 5428. Thank you for your patience and understanding.
Joe, January 2024
"kokokoooo"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
mimiiin mimim imikmkimm iknii
+0 Found this review helpful
Carbase from Carbase Weston Super Mare in response to kokokoooo
We are sorry to see that you have rated your experience 1-star. We kindly ask that you provide some feedback so that we can understand what happened and discern how we can move forward. You can reach us at complaints@carbase.co.uk or 0117 911 5428. Kind regards
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