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We purchased a used car (4 years old) at the end of January 2020 and 3 weeks in we had massive water ingress into the car through the sunroof. The dealership lied that they 'had a duty of care to repair it' when in fact I should have been allowed to return the vehicle with no deductions or penalty. At this point an internal email was mistakenly sent to me which was the manager congratulating his staff member for ignoring my complaint. Initially my local garage inspected the vehicle and found the fault was pre-existing and a rag had been stuffed up into the headlining to try and stop the wet. The car was returned at our cost and time and was 'fixed' by their repairers and was returned to us, however it leaked again and again. Due to Covid lockdown we could not return the car and once it was over they had the car back to repair again, and guess what, they failed again! EVERY email to Carbase which contained a complaint was ignored and their responses were always to what they wanted. I had to fight to get them to acknowledge my complaints to which the snide manager eventually said 'he'd personally commit to resolving the issue.' When the leak appeared again we had to forcefully make our rejection but they then decided we should be deducted £800 as we'd had the car, despite the dealership being closed for months and despite them delaying us and not fixing the car on multiple occasions. We had to threaten the solicitors and court to get them to return our money. Their website states that every complaint is personally read by the MD, well he knew nothing of ours and just passed us onto his sidekick who was no better than the rest of them. All this car supermarket is interest in is selling add ons which pocket them £££ in commission such as useless RAC warranties, paint and upholstery protection and GAP insurance. You can get these elsewhere much cheaper. When first buying the car, I was spoken to like a naughty schoolboy about what GAP insurance was and why I should buy it. I'd already told them i knew what it was but the sales manager took over from his obviously incompetent salesman and started drawing me pretty pictures. Very pathetic. My advice is go to a decent dealership, not a car supermarket who just want to shift as many cars and financial add ons as possible. Not to mention the 'admin/car club' fee which is non-avoidable.
Carbase from Carbase Weston Super Mare in response to £800 out of pocket due to these jokers
Hi Paul, we’re proud of our high standard of customer service and so regret to hear that you did not have a satisfying Store visit. Please accept our sincere apologies while our Senior Management Team investigates thoroughly. If you'd like to speak with us please call on 0117 911 5428, or email us at firstname.lastname@example.org. Kind regards
Excellent customer service really friendly and helpful
Carbase from Carbase Weston Super Mare in response to Amazing service
Hi Jamil, it’s fab to read your kind review and know that you enjoyed our service, thanks so much for sharing!
Very helpful and friendly. Approachable and not pushy. Claire was really nice and will be happy to deal with her again
Carbase from Carbase Weston Super Mare in response to General advice
Hi Rachel, it’s fab to read your kind review and know that you enjoyed our service, thanks so much for sharing!
Great experience - easy and comfortable transaction
Carbase from Carbase Weston Super Mare in response to Mercedes Benz
Hi Dan, we’re over the moon to know that you enjoyed your experience, thank you for sharing your wonderful review with us!
All the staff were very kind and helpful, I could have asked for a better service
Carbase from Carbase Weston Super Mare in response to Great service
Hi Jamie, thank you for taking the time to share your thoughts, it’s fab to know that you enjoyed our service!
Excellent service and communication from Ricky at all times. Love the car, would highly recommend
Carbase from Carbase Weston Super Mare in response to Great service!
Hi, thanks so much for sharing your thoughts with us, it's fantastic to know that you enjoyed our service!
Ricky and Richard were very helpful and friendly, both made purchasing my new car easy and straightforward experience.
Carbase from Carbase Weston Super Mare in response to Great service, friendly, helpful and pro
Hi Mandy, it’s wonderful to know how happy you are, thanks so much for your kind review!
very pleased with my experience at car base today. Ricky was extremely helpful and helped me get the best deal possible.x
Carbase from Carbase Weston Super Mare in response to New car
Hi Peter, thank you for taking the time to share your thoughts, it’s fab to know that you enjoyed our service!
Second time we have purchased a car from car base ,both times a pleasure dealing with sales personnel and both cars well presented
Carbase from Carbase Weston Super Mare in response to Good service ,
Hi Colin, it was great to see you again! We’re so pleased to know that you enjoyed our service, thank you for taking the time to share your thoughts!
I spoke to Neil as needed a new car, he helped me to find the perfect car for me. He went above and beyond to make sure I was happy with the car. Defo recommend 😁
Carbase from Carbase Weston Super Mare in response to Excellent service
Hi Stacey, thanks very much for taking the time to review your experience, we’re so pleased to know that you enjoyed your time with us!
As another part of the largest used car dealership in the South West; Carbase Weston Super Mare services the Somerset area. Fiat, Ford and plenty of other names all feature in their stock at any one time. At their site they offer not only these great value and quality cars across the range of stock but also provide MOTs and servicing too.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Carbase Weston Super Mare
Weston Super Mare
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