Carbase Weston Super Mare reviews, Weston Super Mare
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3 reviews from our car dealer reviews community
Leave a review for Carbase Weston Super Mare

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3 reviews from our car dealer reviews community

Leave a review for Carbase Weston Super Mare
Click on the stars to start your review
"Disgusting Service!!!!!!!!!!!!!!!!!"
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have been without a car for a few weeks and finally found the one perfect for me and my family. So I phoned Carbase Weston Super Mare branch today to purchase this car. I was told that a couple of customers had booked a test drive on this car today so if I wanted to by it I would have to put done a £50 deposit to secure my purchase. They took our card details and wrote them down- we was told he was going to collect the deposit so I can go ahead and transfer my payment. They provided me with their sort code and account number and I transferred them just under £10000.. I was then told once the payment has gone through and is in there business account I will receive a call to arrange a collection date. so obviously because of this I believed the car is now mine I paid the deposit to secure my car and paid the full amount to them... however 2 hours later I received a phone call stating the car I just paid for had been sold earlier that day! obviously I am absolutely shocked that they would have me pay all this money and pay to secure the car so NO ONE else can buy it for them to turn around and tell me the car had been sold! obviously I was very upset on the phone and asked to be put through to the sales manager who I was originally told was called mike pondy... who had been conversing with us about the car the whole time.. to then be told mike doesn't want to 'DEAL' with me so I was put through to Chris who claimed to also be the sales manager. He insisted this mistake was all my fault and if I had made payment of the deposit sooner this wouldn't have happened.. but if fact we was told by another member of staff our card details were still sat on his desk (visible for everyone to see) and not taken from our account... which may I state is illegal. I am absolutely disgusted by the service I have received today, no communication skills what so ever at that branch and they take no responsibility for their actions. I wouldn't recommend this Carbase branch to anyone!!!!!

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"Chris"
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Friendly staff but an average buying experience, they struggled to deal with my own finance company delaying the purchase by almost a week which was frustrating at times. Car developed a breaklight fault but outside of the 3 warranty

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"John"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Con artists parts missing off the car did not tell that the bonnet had been resprayed which was a very poor job.found loads of faults when i got the car home.I would not recommend this dealer or buy from them ever again charged me for road tax but kept the road tax on the part exchange which i just got that month.

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Dealership Information

As another part of the largest used car dealership in the South West; Carbase Weston Super Mare services the Somerset area. Fiat, Ford and plenty of other names all feature in their stock at any one time. At their site they offer not only these great value and quality cars across the range of stock but also provide MOTs and servicing too.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Warranty
Ratings
3 reviews2.5 out of 5 stars — Rated Poor
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1
Average
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Poor
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Contact Information

Address

Carbase Weston Super Mare
Aisecome Way
Weston Super Mare
Avon
BS22 8NA

Get in touch

01934 808745
http://www.carbase.biz

Opening times

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Dealership Statistics

33%
Would recommend this dealer to family and friends
33%
Thought the dealer was knowledgeable and helpful
33%
Thought issues were resolved quickly and easily
0%
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Additional Information About Carbase Weston Super Mare

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