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ABSOLUTELY HORRENDOUS - AVOID AT ALL COSTS. Bought a car from the Weston-Super-Mare dealership in July, drove 2 hours home and the engine management light was on. Called Carbase, no answer. Emailed, no answer. This has been an issue going on for 2 months, constant issues and the service you receive is absolutely appalling. I've genuinely never known a company be so awful at customer service in my life. You can't speak to anyone, no one answers the call which is strange because I dropped the car back at my expense and the service guys were sat quietly with no phones calling.... there's a surprise. Service and Sales Manager's don't exist, unless you're looking to spend money on a car. George in the Weston office is not helpful and doesn't care. Service Team manager doesn't exist. There's awards on the website, but good lord. If this is a company that wins customer service awards, then I dread to think what other companies that don't look like. You'd best hope you buy a car that never has a problem, because as you can see from all the reviews, if you do have a problem, they don't care about you, your rights, doing the right thing. A total sham of a company, that should be completely ashamed of themselves. But they won't be ashamed. You'll get the usual 'we'll raise to our senior management team who'll look how we improve' (who I'm not sure actually exist), like all the other reviews on here when something has gone wrong. They don't care, they never will. It's not in their DNA to. They even joke on their reviews page that 'no one's perfect'...literally laughing at how awful their service can be. Hope for the best, prepare to never speak to anyone ever again if you're in trouble. It'll be at your time, your cost, your expense. Shocking, shameful, embarrassing. A disgrace. I look forward to your stock response copied and pasted on here from the other reviews.

Bought a car from carbase, the same day driving the vehicle home there is a fault with the interior fans what had apparently been fixed and checked, I have made 3 trips backwards and forwards to carbase weston ( I live an hour away) to get vehicle fixed they have now said they can't do it so main dealer has to sort it, the vehicle also has squeaky brakes as the pads are really low but they told me they had checked them, and also a rattly brake surround, I thought they check all the cars before selling? I also have wrote complaints to carbase and not heard anything back, won't be buying from carbase again. !!

Our experience of Carbase Weston Super Mare is an extremely negative one. Buying a car should be an exciting and pleasant experience but The hard sell tactics applied by a sales representative totally ruined this for us and we were left angry and frustrated by the whole experience, Had we not made the long journey by train we would have left but felt we had to purchase the car as a none booked train journey return would have been exorbitant. On top of what we had already outlaid to get there in the first place. The manager was only able to offer platitudes and did not address or resolve one of the issues I raised. I won’t be buying another car for a very long time but this experience has been severely tainted.

Booked a test drive for my son. We travelled the hour and a half to Weston Super Mare for our booked appointment and test drive, only to be told once we arrived that the car had been sold an hour before! Waste of time and petrol money. Avoid.

From the start to the finish l found that all members of staff were very helpful . At these difficult times they were courteous, professional, and happy to discuss our choices and the availability . Collection from Weston Super Mare. was well organised and therefore very easy. Well done everyone.

Excellent service through and great range of vehicles across the 4 sites.

Ryan Cox at the Weston-super-Mare branch was extremely helpful and extremely knowledgeable about cars. We are loving our new car, my kids just want to go on long drives now. Thanks again Ryan.

We purchased a used car (4 years old) at the end of January 2020 and 3 weeks in we had massive water ingress into the car through the sunroof. The dealership lied that they 'had a duty of care to repair it' when in fact I should have been allowed to return the vehicle with no deductions or penalty. At this point an internal email was mistakenly sent to me which was the manager congratulating his staff member for ignoring my complaint. Initially my local garage inspected the vehicle and found the fault was pre-existing and a rag had been stuffed up into the headlining to try and stop the wet. The car was returned at our cost and time and was 'fixed' by their repairers and was returned to us, however it leaked again and again. Due to Covid lockdown we could not return the car and once it was over they had the car back to repair again, and guess what, they failed again! EVERY email to Carbase which contained a complaint was ignored and their responses were always to what they wanted. I had to fight to get them to acknowledge my complaints to which the snide manager eventually said 'he'd personally commit to resolving the issue.' When the leak appeared again we had to forcefully make our rejection but they then decided we should be deducted £800 as we'd had the car, despite the dealership being closed for months and despite them delaying us and not fixing the car on multiple occasions. We had to threaten the solicitors and court to get them to return our money. Their website states that every complaint is personally read by the MD, well he knew nothing of ours and just passed us onto his sidekick who was no better than the rest of them. All this car supermarket is interest in is selling add ons which pocket them £££ in commission such as useless RAC warranties, paint and upholstery protection and GAP insurance. You can get these elsewhere much cheaper. When first buying the car, I was spoken to like a naughty schoolboy about what GAP insurance was and why I should buy it. I'd already told them i knew what it was but the sales manager took over from his obviously incompetent salesman and started drawing me pretty pictures. Very pathetic. My advice is go to a decent dealership, not a car supermarket who just want to shift as many cars and financial add ons as possible. Not to mention the 'admin/car club' fee which is non-avoidable.