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585 reviews from our car dealer reviews community
Leave a review for Carbase Weston Super Mare
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585 reviews from our car dealer reviews community

Leave a review for Carbase Weston Super Mare
Leave a review
"kokokoooo"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

mimiiin mimim imikmkimm iknii

Carbase from Carbase Weston Super Mare in response to kokokoooo

We are sorry to see that you have rated your experience 1-star. We kindly ask that you provide some feedback so that we can understand what happened and discern how we can move forward. You can reach us at complaints@carbase.co.uk or 0117 911 5428. Kind regards

"ABSOLUTELY AWFUL"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

ABSOLUTELY HORRENDOUS - AVOID AT ALL COSTS. Bought a car from the Weston-Super-Mare dealership in July, drove 2 hours home and the engine management light was on. Called Carbase, no answer. Emailed, no answer. This has been an issue going on for 2 months, constant issues and the service you receive is absolutely appalling. I've genuinely never known a company be so awful at customer service in my life. You can't speak to anyone, no one answers the call which is strange because I dropped the car back at my expense and the service guys were sat quietly with no phones calling.... there's a surprise. Service and Sales Manager's don't exist, unless you're looking to spend money on a car. George in the Weston office is not helpful and doesn't care. Service Team manager doesn't exist. There's awards on the website, but good lord. If this is a company that wins customer service awards, then I dread to think what other companies that don't look like. You'd best hope you buy a car that never has a problem, because as you can see from all the reviews, if you do have a problem, they don't care about you, your rights, doing the right thing. A total sham of a company, that should be completely ashamed of themselves. But they won't be ashamed. You'll get the usual 'we'll raise to our senior management team who'll look how we improve' (who I'm not sure actually exist), like all the other reviews on here when something has gone wrong. They don't care, they never will. It's not in their DNA to. They even joke on their reviews page that 'no one's perfect'...literally laughing at how awful their service can be. Hope for the best, prepare to never speak to anyone ever again if you're in trouble. It'll be at your time, your cost, your expense. Shocking, shameful, embarrassing. A disgrace. I look forward to your stock response copied and pasted on here from the other reviews.

Carbase from Carbase Weston Super Mare in response to ABSOLUTELY AWFUL

Hi James, thank you for sharing your feedback with us, we regret to learn that you have not had a great experience. Whilst we understand your frustration we can only assure you that we do indeed care and will do our best to resolve this. Our team are investigating the points you've raised and will reach out to you soon to discuss your options. If you have any further comments or concerns please reach us at complaints@carbase.co.uk. Kind regards

"Not very happy "
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from carbase, the same day driving the vehicle home there is a fault with the interior fans what had apparently been fixed and checked, I have made 3 trips backwards and forwards to carbase weston ( I live an hour away) to get vehicle fixed they have now said they can't do it so main dealer has to sort it, the vehicle also has squeaky brakes as the pads are really low but they told me they had checked them, and also a rattly brake surround, I thought they check all the cars before selling? I also have wrote complaints to carbase and not heard anything back, won't be buying from carbase again. !!

Carbase from Carbase Weston Super Mare in response to Not very happy

Hi Daryl, thank you for letting us know about this, your feedback is vital in helping us to improve our service. We are looking into this issue and hope to resolve it very soon. In the meantime if you would like to provide us with any further information, please don't hesitate to call on 0117 911 5428, or email us at complaints@carbase.co.uk. Many thanks

"Hard sell, tactics that achieve nothing!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Our experience of Carbase Weston Super Mare is an extremely negative one. Buying a car should be an exciting and pleasant experience but The hard sell tactics applied by a sales representative totally ruined this for us and we were left angry and frustrated by the whole experience, Had we not made the long journey by train we would have left but felt we had to purchase the car as a none booked train journey return would have been exorbitant. On top of what we had already outlaid to get there in the first place. The manager was only able to offer platitudes and did not address or resolve one of the issues I raised. I won’t be buying another car for a very long time but this experience has been severely tainted.

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+0 Found this review helpful

Carbase in response to Hard sell, tactics that achieve nothing!

Hi Alexandra, thank you for sharing your experience, we are very sorry to know that you did not have a great time. We are investigating the points you've raised and hope to resolve this very soon. If you have any further comments or concerns please reach out to us at complaints@carbase.co.uk. Best wishes

Susan Storey in response to Hard sell, tactics that achieve nothing!

I bet you still haven’t received any satisfaction from Carbase and I guarantee you never will. Sales reps who work for the company earn commission on selling you extras so there is an incentive for them to apply pressure. If it were a decent company the sales personnel would be paid a salary and would then only give you the facts regarding extras and then leave it at that.

"Poor experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Booked a test drive for my son. We travelled the hour and a half to Weston Super Mare for our booked appointment and test drive, only to be told once we arrived that the car had been sold an hour before! Waste of time and petrol money. Avoid.

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+1 Found this review helpful

Carbase from Carbase Weston Super Mare in response to Poor experience

Hi Steven, I'm sorry to hear that you had a frustrating experience, but I really appreciate you bringing this issue to our attention. Our Customer Service Team will investigate your issues and will be in contact shortly. If there is anything at all that you would like to add or discuss with us please don't hesitate to call on 0117 911 5428, or email us at complaints@carbase.co.uk. Kind regards

"From the start to finish, "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the start to the finish l found that all members of staff were very helpful . At these difficult times they were courteous, professional, and happy to discuss our choices and the availability . Collection from Weston Super Mare. was well organised and therefore very easy. Well done everyone.

Carbase from Carbase Weston Super Mare in response to From the start to finish,

Hi Tony, it's wonderful to know how pleased you are, thanks so much for choosing to visit us, and for your fab review!

"Car buying experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service through and great range of vehicles across the 4 sites.

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+0 Found this review helpful

Carbase in response to Car buying experience

Hi Lloyd, it's fab to know that you enjoyed your time with us, thanks ever so much for sharing your kind thoughts!

"Great no pressure service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Ryan Cox at the Weston-super-Mare branch was extremely helpful and extremely knowledgeable about cars. We are loving our new car, my kids just want to go on long drives now. Thanks again Ryan.

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+0 Found this review helpful

Carbase from Carbase Weston Super Mare in response to Great no pressure service

Hi Gavin, nice wheels! 😊 Thank you so much for taking the time to leave us this amazing review, it's great to know that you enjoyed your experience!

"£800 out of pocket due to these jokers"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased a used car (4 years old) at the end of January 2020 and 3 weeks in we had massive water ingress into the car through the sunroof. The dealership lied that they 'had a duty of care to repair it' when in fact I should have been allowed to return the vehicle with no deductions or penalty. At this point an internal email was mistakenly sent to me which was the manager congratulating his staff member for ignoring my complaint. Initially my local garage inspected the vehicle and found the fault was pre-existing and a rag had been stuffed up into the headlining to try and stop the wet. The car was returned at our cost and time and was 'fixed' by their repairers and was returned to us, however it leaked again and again. Due to Covid lockdown we could not return the car and once it was over they had the car back to repair again, and guess what, they failed again! EVERY email to Carbase which contained a complaint was ignored and their responses were always to what they wanted. I had to fight to get them to acknowledge my complaints to which the snide manager eventually said 'he'd personally commit to resolving the issue.' When the leak appeared again we had to forcefully make our rejection but they then decided we should be deducted £800 as we'd had the car, despite the dealership being closed for months and despite them delaying us and not fixing the car on multiple occasions. We had to threaten the solicitors and court to get them to return our money. Their website states that every complaint is personally read by the MD, well he knew nothing of ours and just passed us onto his sidekick who was no better than the rest of them. All this car supermarket is interest in is selling add ons which pocket them £££ in commission such as useless RAC warranties, paint and upholstery protection and GAP insurance. You can get these elsewhere much cheaper. When first buying the car, I was spoken to like a naughty schoolboy about what GAP insurance was and why I should buy it. I'd already told them i knew what it was but the sales manager took over from his obviously incompetent salesman and started drawing me pretty pictures. Very pathetic. My advice is go to a decent dealership, not a car supermarket who just want to shift as many cars and financial add ons as possible. Not to mention the 'admin/car club' fee which is non-avoidable.

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+1 Found this review helpful

Carbase from Carbase Weston Super Mare in response to £800 out of pocket due to these jokers

Hi Paul, we’re proud of our high standard of customer service and so regret to hear that you did not have a satisfying Store visit. Please accept our sincere apologies while our Senior Management Team investigates thoroughly. If you'd like to speak with us please call on 0117 911 5428, or email us at complaints@carbase.co.uk. Kind regards

"Amazing service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent customer service really friendly and helpful

Carbase from Carbase Weston Super Mare in response to Amazing service

Hi Jamil, it’s fab to read your kind review and know that you enjoyed our service, thanks so much for sharing!

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Dealership Information

As another part of the largest used car dealership in the South West; Carbase Weston Super Mare services the Somerset area. Fiat, Ford and plenty of other names all feature in their stock at any one time. At their site they offer not only these great value and quality cars across the range of stock but also provide MOTs and servicing too.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
585 reviews4.9 out of 5 stars — Rated Excellent
Excellent
558
Very Good
18
Average
3
Poor
1
Terrible
5

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    Contact Information

    Address

    Carbase Weston Super Mare
    Aisecome Way
    Weston-super-Mare
    North Somerset
    BS22 8NA

    Get in touch

    01934 808745
    https://www.carbase.co.uk/contact-us/weston-super-mare/

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    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    96%
    Percent of reviews responded to by this dealer

    Additional Information About Carbase Weston Super Mare

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