Worst customer service experience from Cardif Audi. No matter how much evidence you show them that they messed up they just wont accept there mistake. SIMPLY FIX THE ISSUE. Someone who has paid so much of there hard earned money to enjoy the car you are just putting them off the Audi Brand !!

I bought my 1st Audi last week, a gorgeous white Q2. We were greeted on our 1st visit very warmly by a young female member of staff who advised us her colleague would come to assist us shortly. Which he did. We met Simon who was incredibly professional with his car knowledge! He was very patient showing us lots of options as browsed around. When I finally decided on the vehicle I was going to buy, nothing was too much trouble. Including the prompt call backs,, the reception staff passing messages, and the guidance throughout the whole process. To sign finance documents I could only make it on a Wednesday which was Simon’s day off, but even that was no problems, his colleague Andrew very kindly stepped in and ensured everything was taken care of. Another great guy explaining everything clearly to me. On collecting my Audi Q2 I received a lovely surprise bottle of fizz in my spotless car. Simon then spent a huge amount of time showing me all the controls and tips I may find useful. I drove off nervously but was absolutely thrilled with my Q2 during the journey home. A few days later Simon called me to check in how everything was going,, another nice touch of the impeccable customer service I’ve received throughout. Many thanks to the whole team.

Took my performance car to Cardiff Audi due to a squeaky braking nosies from the breaks. They wouldn’t fix the problem as they said i didn’t have genuine AUDI pads on the car. Which I then showed them the invoice of the purchase of genuine AUDI Pads. They still didn’t fix the car and tried to argue saying they are after market pads. On top of all this i paid Audi extra money for Audi Extended Warranty. Absolutely poor service and communication. Would not recommend Cardiff Audi at all.

Service at Cardiff Audi is very slow and they never call you back. Very rude and unprofessional. Another company to let you down

I have been a motorbility customer for many years and have had at least seven cars on the sceam. To call me an old hand would be an understatement and JOSH RHODES of Cardiff Audi is the best I have dealt with he is a credit to Audi.

Bought a long awaited Audi TT Quattro, had a much better experience than the last time I came here. Tim O Leary was most courteous and took me on a journey including a private test drive for myself and partner in an Audi TT RS. Car was presented in a truly VIP manner and I felt really special when I collected it. Sales Manager also was efficient and friendly making sure I fully understood all the salient points of the sale. Parking at Audi Cardiff is a problem they need to address but otherwise I enjoyed the experience.