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14 reviews from our car dealer reviews community
Leave a review for Lexus Cardiff
Leave a review

14 reviews from our car dealer reviews community

Leave a review for Lexus Cardiff
Leave a review
"Fabulous Staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had an issue with my entertainment system and they resolved 100%. Great service every time i have delt with them. Always welcoming and take car of me an my car., 10/10

"Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I always get great service from Lexus cardiff every time I take my car in for a service

"Best Customer Buying Experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Best telephone manners I have ever experienced by any receptionists at Lexus Cardiff and I have experienced some good ones in my life mainly dealing with Mercedes. Also a big thank you to Steve Thomas, Adam and Rory for making my first Lexus RC buying experience the BEST. Highly recommended this dealership and Steve out of all the other Lexus dealerships I have dealt with in recently. Thank you Lexus Cardiff :)

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" Brilliant, expert service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Kyle Brocklebank gave excellent sales service - very friendly, very knowledgable! Took time to make sure we knew everything about the new NX before we left.

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"Stay a way from services waste the time "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Stay a way from services waste the time and money we did the service at the Lexus dealership in Cardiff. after three days from the service, we got a message on the screen that we need the services. I called the service, I talked tyla She told me to come again. because they probably didn't check the computer. I paid for the service and collect car from home. Tyla told me she will call me back was 8 days a go and still nothing It is bad customer services and car services look they take the money but didn't done much. I'm not recommended this people.

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"Thank you Ryan Elston and the LEXUS team"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We had a special time at Lexus in Cardiff, bought a new ES. The whole experience from start to finish was very pleasant and enjoyable, We knew the product itself was superior to most other makes and models but didn't expect such a high level of courtesy and precision to our specific needs, A particular mention and thank you to Ryan for his significant and remarkable presentation, he made the whole process a memorable one and one we are looking forward to repeating in the future.

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"Dominic attard really helpful "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Can't fault Dominic, everytime we book the golf he is very helpful what a great salesman. Jeff jenkins

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"OUTSTANDING EXPERIENCE - Thank you!!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Although the sale went ahead during pandemic times, the whole experience was outstanding. Non-pressured sale (although I never owned Lexus!). Great and enjoyable sale&handover (unfortunately very sad one as per social distancing, etc.,). Everything was smooth and enjoyable. Including my new car:-)) Extraordinary, indeed! Thanks guys!! Will definitely buy again :-)

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"Great service including after sales "
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service in buying our Lexus and especially the after sales support by Kelvin Smith

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lexus Cardiff are a credit to the reliability and professional service expected of the Lexus brand. Ryan Elston the sales specialist who responded to my online enquiry simply could not have been better. After months of searching for a white LC500 when one appeared in Cardiff I expected an 8 hour drive from the West coast of Scotland to view the car then a further trip back down to complete the purchase. Thanks to Ryan neither of these Covid aware trips were required. I received an in-depth video presentation of the car and upon completion of the sale it was delivered to my house within days. I cannot recommend this dealership enough, they made every aspect of the purchase a simple and pleasurable experience from start to finish. Big thanks to the manager Steve and his sales specialist Ryan Elston, first class.

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Dealership Information

Lexus Cardiff is an Franchise dealership that is based in Cardiff. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
14 reviews4.7 out of 5 stars — Rated Excellent
Excellent
13
Very Good
0
Average
0
Poor
1
Terrible
0

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  • Contact Information

    Address

    Lexus Cardiff
    Hadfield Road
    Cardiff
    Cardiff
    CF11 8AQ

    Get in touch

    029 2060 1144
    https://www.motorline.co.uk/lexus/dealerships/cardiff/

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    92%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Lexus Cardiff

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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