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76% Recommend
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43 reviews from our car dealer reviews community
Leave a review for Cars of Christchurch Ltd
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43 reviews from our car dealer reviews community

Leave a review for Cars of Christchurch Ltd
Leave a review
"Absolutley Vile"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I an a student and was looking to buy a mini at cars of christchurch. I rang them up about one of the minis they were selling and they asked me to put a £50 deposit down, which would be totally refundable if I changed my mind. After seeing a different mini from a private seller which i prefered I decided not to go through with the mini from christchurch. I rang and they infomed me that teh salesman who does refunds is not in and is in on monday. So i rang up on monday and the same thing happened. I put the deposit down in September, they have now blocked my number and have spoken to my dad and his company and lied to them saying I’ll have my money in my account by the end of the day. My dad and I are going to have to drive down to them and complain and complain until we get our money back. This company is ridiculous, and vile. I wish i read the reviews before I rang them up. I want them shut down completley. My dad and I have said that any customers we see at there garage we are going to warn completley! Please don’t make any deals or trades with them, they will have you!

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+3 Found this review helpful

Craig Herbert from Cars of Christchurch Ltd in response to Absolutley Vile

I'm sorry to hear you had a bad experience. The whole team at Cars of Christchurch has now been changed, I was appointed as Manager 4 Months ago and we were awarded with the AA dealer promise earlier in the year. We 100% are devoted to customer satisfaction and go out of our way to achieve this, all I could hope for that in the future you may consider giving us another go. Many Thanks Craig

Craig Herbert from Cars of Christchurch Ltd in response to Absolutley Vile

I'm sorry to hear you had a bad experience. The whole team at Cars of Christchurch has now been changed, I was appointed as Manager 4 Months ago and we were awarded with the AA dealer promise earlier in the year. We 100% are devoted to customer satisfaction and go out of our way to achieve this, all I could hope for that in the future you may consider giving us another go. Many Thanks Craig

"Good service"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my first car from here last week and it was good value and has had no problems or signs of concern. Cars of Christchurch were helpful and friendly, would recommend.

Craig Herbert from Cars of Christchurch Ltd in response to Good service

Thank you so much for taking the time to review us, it is really apricated. Craig and Steve

"pleased and happy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

brought a mini from the guys down at cars of christchurch, they gave me a fair price for my part ex and put a new mot on the mini as it only had 3 months. All went very smoothly in all, would happily recommend to anyone wanting a decent used car.

Craig Herbert from Cars of Christchurch Ltd in response to pleased and happy

Thank you so much for taking the time to review us, it is really apricated. Craig and Steve

"e class"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thought id leave a review as this is my second car I have bought from Cars of Christchurch. Very good my last one I part exchanged for new e class which is lovely. Never had a problem with last car had for 18 months. So I never left review last time as I was happy so only horrible people seem to leave reviews thought id write my experience.

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+0 Found this review helpful

Craig Herbert from Cars of Christchurch Ltd in response to e class

Thank you so much for taking the time to review us, it is really apricated. Craig and Steve

Craig Herbert from Cars of Christchurch Ltd in response to e class

Thank you so much for taking the time to review us, it is really apricated. Craig and Steve

"Great professional service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought my wife’s car from these guys for her birthday on collection they put a full tank of petrol and a bunch of flowers for the wife thanks guys at cars of Christchurch will be doing more business again in the future

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+0 Found this review helpful

Craig Herbert from Cars of Christchurch Ltd in response to Great professional service

Thank you so much for taking the time to review us, it is really apricated. Craig and Steve

"Please read so you don't get caught out!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Make: Vauxhall Model: Zafira Engine Size: 1.9 CDTi Variation: SRI Registration: KV10 YBE Purchase Date: 10/04/2018 Total Amount Spent: £2034.50 I am writing this to make people aware of a company called Cars of Christchurch. I bought my Zafira from them in April 18 as advertised on their website. It was advertised as in good condition, well looked after and so on. We had been looking at getting one for quite a while. The sale took place and we part exchanged my previous car which more than covered the cost and I even got some cash back which I thought was great. They even agreed to put a new MOT on it and cover the cost of any work that needed doing following the MOT. We took the car to Park Garage in Winton a few days later and the car failed it's MOT due to the near side lower suspension arm needing to be replaced and both front tyres. We had the tyres replaced at one of the dealers tyre places which was good and they informed me they would order the suspension arm and have their mechanic get it fixed. This never happened. And boy do I wish I'd read the reviews. After weeks of no contact I got an email offering me a refund for the Zafira which baffled me. Surely they should have been honouring their 3 month legal warranty shouldn't they? Anyways my previous car had been sold so had I took the car back and got a refund we would have been without a car. Not ideal when your wife is disabled and you have a 2 year old. At this point I informed them that I would pay for the repairs and they could reimburse me which they refused despite me legally being able to nominate any repairer I deem fit to do the work. So I had the suspension arm done by my local garage costing me £115.20 which wasn't unreasonable however Cars of Christchurch had refused to pay. Before I got a chance to make any next steps I thought I had better put the car in for a service and a checkover as it was running a bit sluggish and the air con wasn't working. My garage phoned me later that day saying they had never seen a car in such a state. £600+ later they had it sorted. A few weeks later I had the air con fixed at the cost of £300. I thought to myself okay that's fine I will just make a claim through the small claims court. Just as I was planning to start proceedings I was driving to an event in London on Thursday the 26/07/2018 for the weekend and the car broke down in Aldershot and had to be left in a garage there which meant I needed to hire a car in order to still be able to attend the event this cost me £150 which I will also be claiming back from Cars of Christchurch as well as the latest repair charges of £820.73 plus the cost of a hire car to back to Aldershot to collect my vehicle. The garage in Aldershot also informed me that it looked like the car had been tampered with in order to get it off the forecourt. My advice to anyone looking to buy a car whether it be in Bournemouth or elsewhere and willing to travel. Do not buy a car from Cars of Christchurch! I have now seen so many others come forward with similar complaints. And if you look at the reviews online you will see so many similar complaints. Too many to be acceptable. Final word on this is that I will also be writing to trading standards as well as any other organisations that manage the motor industry.

Craig Herbert from Cars of Christchurch Ltd in response to Please read so you don't get caught out!

I'm sorry to hear you had a bad experience. The whole team at Cars of Christchurch has now been changed, I was appointed as Manager 4 Months ago and we were awarded with the AA dealer promise earlier in the year. We 100% are devoted to customer satisfaction and go out of our way to achieve this, all I could hope for that in the future you may consider giving us another go. Many Thanks Craig

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"Just the worst "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Cars of Christchurch is seriously the worst car dealership ever, we ended up buying a car and in the first week it had a horrific amount of problems! They refused to give a refund, we rejected the car to them and they ignored us, ran away and refused to answer our calls, the day before the court paper work was going to be sent, my wife went there to try and get our money. The owner Stephen was there who issues like a refund as he was not aware of what his member of staff nick had been doing. He exclaimed his disgust about the service and way we had been treated. He instructed Nick the sales manager to write us out a cheque, he purposely put the wrong signature so it bounced. Luckily the owner is a good guy and transferred us our money, it’s a real shame that one lazy disgusting person is seriously ruining this company !!

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+2 Found this review helpful

Craig Herbert from Cars of Christchurch Ltd in response to Just the worst

I'm sorry to hear you had a bad experience. The whole team at Cars of Christchurch has now been changed, I was appointed as Manager 4 Months ago and we were awarded with the AA dealer promise earlier in the year. We 100% are devoted to customer satisfaction and go out of our way to achieve this, all I could hope for that in the future you may consider giving us another go. Many Thanks Craig

"Simply dishonest. "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I paid a £100 deposit, which I was told is refundable, and had an RAC inspection ( which they tried to discourage me from having.) The car which I thankfully didnt buy was a total wreck and not as described. After 3 weeks of phone calls and emails, they simply have ignored my repeated polite requests to at least return my deposit as promised. I am now £250 out of pocket and in the process of taking them to the small claims court. Do not go near these people, the person who did the RAC check said this is not the first time they had seen a car in this state that Cars of Christchurch had tried to pass on under false pretences. I cant state this enough, please dont go near them.

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+2 Found this review helpful

Craig Herbert from Cars of Christchurch Ltd in response to Simply dishonest.

I'm sorry to hear you had a bad experience. The whole team at Cars of Christchurch has now been changed, I was appointed as Manager 4 Months ago and we were awarded with the AA dealer promise earlier in the year. We 100% are devoted to customer satisfaction and go out of our way to achieve this, all I could hope for that in the future you may consider giving us another go. Many Thanks Craig

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Reviewer has successfully provided either proof of ID or proof of purchase
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"Amazing customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Cars of Christchurch really looked after me today. I really can’t thank them enough for going above and beyond yet again. I have used this dealer for my last 2 cars and now my newest 64 plate Mercedes. They have also felt with my mum and neighbour... they couldn’t be happier either. Thanks a million guys

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+0 Found this review helpful

Craig Herbert from Cars of Christchurch Ltd in response to Amazing customer service

Thank you so much for taking the time to review us, it is really apricated. Craig and Steve

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"Not recommended"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car in August a Mazda 5 for £1470, as soon as I got it home the central locking went. I tired contacting the garage numerous times but was ignored. I had been told any problems bring it back. I sent a recorded delivery letter to which I was offer £175 towards the £320 repair costs. I decided to go through my bank disputes system who have been just as bad with the customer service and I have ended up footing the repair bill of £320. I do not recommend this company

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+2 Found this review helpful

Craig Herbert from Cars of Christchurch Ltd in response to Not recommended

I'm sorry to hear you had a bad experience. The whole team at Cars of Christchurch has now been changed, I was appointed as Manager 4 Months ago and we were awarded with the AA dealer promise earlier in the year. We 100% are devoted to customer satisfaction and go out of our way to achieve this, all I could hope for that in the future you may consider giving us another go. Many Thanks Craig

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Dealership Information

Cars of Christchurch Limited, great deals on used cars in Christchurch

COVID PRACTICES 

NATIONAL LOCKDOWN.

THIS MEANS WE ARE NOW CLOSED FOR WALK-IN VISITS, HOWEVER WE REMAIN VERY MUCH OPEN FOR ON-LINE ENQUIRIES AND PURCHASES.

WHAT WE ARE ALLOW TO DO.

TO BE ON PREMISES FOR YOUR REPAIR AND SERVICES NEEDS.

TO BE ON PREMISES FOR ON-LINE ENQUIRES.

TO BE ON PREMISES FOR ARRANGING CONTACTLESS DELIVERIES.

TO BE ON PREMISES FOR CONTACTLESS CLICK AND COLLECT.

IT MAYBE THAT THE DEALERSHIP WILL NOT BE MANNED NORMAL HOURS, BUT WE WILL BE MANNING THE PHONES AND E-MAIL ALMOST 24/7 AND WILL ENDEAVOUR TO DEAL WITH YOUR ENQUIRY PROMOTLY.

TO HELP US CONTINUE PROVIDING A SAFE ENVIRONMENT, PLEASE MAKE AN APPOINTMENT.

WE ARE ABLE TO PROVIDE A SAFE NATION WIDE CONTACT FREE DELIVERY SERVICE, WHICH DURING THIS PRESENT TIME WE ARE DOING FREE OF CHARGE.

If you are looking for great savings on quality used cars and vans in the Christchurch area, then you have reached the right place. Cars Of Christchurch Limited are a specialist used car and van dealer based in Dorset. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At Cars Of Christchurch Limited, we stock a range of used cars and vans to suit all budgets and lifestyles so we are sure to have the right car or van for you.

If you are looking for a second hand car or van in Christchurch, then don't delay, call us today. In order to offer cars and vans to suit everyone we make sure that we update our stocklist regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.

We offer advice on vehicles and vehicle maintenance and our friendly staff will go the extra mile to guarantee that you receive the advice and support you need.

At Cars Of Christchurch Limited we don't just sell cars and vans, we do everything possible to get you on the road with your perfect vehicle. Why not come along to our dealership in Christchurch? We look forward to meeting you!

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
43 reviews4 out of 5 stars — Rated Very Good
Excellent
33
Very Good
0
Average
0
Poor
1
Terrible
9

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  • Contact Information

    Address

    Cars of Christchurch Ltd
    221 Barrack Road
    Christchurch
    Dorset
    BH23 2AX

    Get in touch

    01202 488887
    https://www.carsofchristchurch.co.uk/

    Opening times
    Mon 08.30 - 18.30
    Tue 08.30 - 18.30
    Wed 08.30 - 18.30
    Thu 08.30 - 18.30
    Fri 08.30 - 18.00
    Sat 09.00 - 17.00
    Sun 10.00 - 16.00

    Dealership Statistics

    76%
    Would recommend this dealer to family and friends
    88%
    Percent of reviews responded to by this dealer

    Additional Information About Cars of Christchurch Ltd

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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