I purchased a JEEP RENEGADE KW17 KHT (Just in case anyone finds this car back on auto trader from this horrendous place) as a family upgrade as we have a 5-week-old daughter, this should have been an exciting and happy experience/purchase. How wrong I could be? there are still vile human beings out there that sell faulty mouldy cars. Using the garages Nationwide delivery for added fee this was meant to add ease to our situation (as said before I forgot that vile humans still sell faulty cars and had a very small second of confidence in this garage), unfortunately as soon as the car was delivered and inspected it was full of mould which was found in the boot and throughout the cabin of the car, a damaged indicator and a door that wouldn’t shut. The complete lack of care and laziness from the staff luckily for us meant that the car was left with mould throughout on delivery (couldn’t even be bothered to give the car a once over) which then led to a further inspection from a garage. Upon then taking this car to the garage in which are also appalled that the car was ever handed to us in such a state found, water damage – a flooded passenger footwell, mould throughout the car and in turn now damage to the electrics. This car was meant to be an upgrade and bought for the safety of our 5-week-old daughter which was mentioned several times over the phone when purchasing to both employers. The mould in particular is a great concern to developing lungs and the huge volume of water found in the car, I am a respiratory nurse and know what damaging effects this could have or had in the future on our daughter, especially if the car was not inspected and the leak was not found in a timely manner. The customer service was absolutely appalling leaving my partner and I with no solution or car for over a week – please all read past reviews for this company as Kevin (the owner) sets a tone for himself with arguing his points with the previous customers that he has also taken the pleasure in selling faulty cars. Don’t be fooled by the polite manner presented before the coward of an owner gets your money, as soon as the transaction was made, we were met with arrogance, lies and limited communication. Kevin felt the best solution for this horrendous situation we were left in (with a unsafe car that was advised should not be driven by another garage) was that the car be returned but he would deduct £500 for using a delivery service from the total refund given – even though car scene breached the contract under the Consumer Rights Act 2015 by selling me a dangerous car that was not as described, not fit for purpose, and not of a satisfactory quality which entitles me to a full refund with no further costing, but of course Kevin showed no compassion or remorse for this situation and shock was not willing to pay for our travel fees. Kevin also at no stage has been present in any of these complaints and even when returning the car after a 400-mile trip decided to hide around the corner “In his yard”. The worrying signs of taking no accountability of allowing this faulty, mould covered car off his forecourt and using the pathetic excuse of the car having a “independent” dodgy MOT by the garage he owns shows the true unprofessional and unkind manner of this owner and no doubt will continue to do this to other customers in the future. Of course, no compensation, or travel was offered to be paid, leaving us with a £377 travel bill to return a car that should have never been sold which has caused overwhelming stress to our lives.

my wife and i went to car scene to look at a car she liked the look of, she approached the salesman asking if the car was locked to which he replied yes in a very rude manner, she then asked if he could grab the keys so she could take a look inside to which he once again said no in a rude manner followed by you need to make an appointment(im guessing due to covid)she replied with i take it you dont want to see the car then, so we left and bought a car from somewhere else.

I urgently needed to change my car during the pandemic owing to the clutch starting to go on my Skoda Fabia with 170,000 on the clock. I wanted another Skoda Fabia diesel and found a suitable, low-mileage model at Carscene through Auto Trader. It even had a tow bar which meant I wouldn't have to spend £400 on installing a new one to take my bike rack. I was worried about buying a vehicle 'blind' as it was impractical to view the car in Norwich when I live in Cornwall and so I had to rely on the honesty of Kevin and Trevor to give me a video and verbal appraisal of the car before I agreed to buy it. During the appraisal, I asked if the cam belt was due or had been done. The car only had 44k on it (the belt should be good for 100k) but it was due on age, so without skipping a beat, Kevin agreed to do it before sending the vehicle down to me. They took my old and rather tatty Fabia in part-exchange and arranged delivery for £300 which I thought was a very reasonable fee for a round trip of over 700 miles, When the car arrived, it was clean inside and out, everything worked as it should and the car drove superbly. An added bonus was that Kevin had had a little extra installed in the boot - a bottle of Rioja and a box of Ferrero Rocher - a lovely little touch. The only minor niggle was a broken seat adjustment lever which was not a biggie as the mechanism still worked. However, I mentioned it to Kevin and again, without skipping a beat, he offered to order one from Skoda and have it sent to me. Having been in business myself for many years, I recognise good customer service when I see it and the service I have received from Carscene has been exemplary, with excellent attention to detail and a nothing-is-too-much-trouble attitude which is becoming increasingly rare. While buying a car long distance could be scary, they did everything possible to make it easy and reassuring. I genuinely cannot recommend them enough.

This is our 4th car from Carscene and we keep coming back because of the excellent service we receive. After discussing the merits of various cars, our latest purchase is a Renault Scenic, which is proving to be a great, practical family car, that fits our needs perfectly. Kevin and his team are knowledgeable, honest and supportive. I can't recommend them highly enough.

Ok, the deal with this lot is plenty of cars which they have fished out of, amongst others, auctions. Many of those cars are main dealer trade in vehicles which the main dealer does not want to sell on their forecourt for whatever reason. So they send them off to auction. Nothing wrong with that, that’s how the used car business has carried on for years. The problems start when the purchaser I.e the garage who wants to sell the car on buys in rubbish. Many trade in cars have issues and that’s why they are traded in. IF the purchasing garage carries out a decent PDI check and ensures the vehicles are fit for sale, then all good. This is where Carscene Norwich fails royally! Our experience involved a car with a severe judder under braking due to warped discs, a buckled alloy wheel, a gearbox which sporadically wouldn’t engage second gear, thus allowing you to pull out into a busy road only to find you couldn’t get second gear, electrical issues with the anti theft system, defective heater plug, incorrect power steering fluid on the car coupled with heavy steering. The so called owner of the place accused us of fabricating issues in order to reject it tried to hide behind “it’s a second hand car” excuses. In my opinion, Carscene Norwich is a poor example of a motor trader who either intentionally or recklessly cannot be bothered to stand by their cars. Be especially aware of the independent warranty they give. This has so many get outs and weasel words that the warranty is basically worthless. It does not cover wear and tear so go figure how that could be useful on a second hand car. Carscene Norwich set the standards low and then fail to meet them. My advice would be avoid this place like the plague at all costs.

Bought a car from carscene norwich and had problems from the off. I took it back and they told me the work had been done. I then took it to volkswagon for them to tell me i needed a new gearbox. I then told car scene about this they did fix the problem after a long argument! I was promised an extra years warranty but then thwy decided 6months! I can honestly say i have never met a more patronising in my life!!

I found a Prius on the Carscene Norwich website that I wanted to purchase. I called Carscene to confirm the body work condition and being assured it was in very good condition. However, after travelling 3 hours from London I found the car had many, many chips that had been quite roughly patched (and some rust too). Very unhappy to have I wasted a whole day and train fares. Obviously I won't be back. Interesting that Carscene has 4.7 out of 5 stars on AutoTrader, but looking elsewhere tells a much less positive story (see Facebook, TrustPilot, cardealerreviews.co.uk)

Carscene Norwich has good points. No pressure sell and will let you test out varied cars you may want to purchase. Will put right some problems not all. Will give you a courtesey car. Bad points. My car poorly prepared , sill and wheel arch damage not easy to see but refused to repair, rust on roof but rectified. Blown speaker and back bumper slightly out not rectified. Claim service been done no paper work to verify this eventhough I have asked twice and service clock says 8600 miles to next service. Promised £20 of fuel with car , I had just enough to get it to a garage. Worsed prepared car ever purchased this is number 33 so I have experience of how a car should be presented