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28 reviews from our car dealer reviews community
Leave a review for Carshop Cardiff

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28 reviews from our car dealer reviews community

Leave a review for Carshop Cardiff
Click on the stars to start your review
"AVOID"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID AT ALL COSTS! Went in here today as we’d seen a Range Rover discovery sport we wanted to look at. Got greeted at the door who asked for us to come sit down. Slightly annoying as we just wanted to look at the car but went along with it. Asked general details which was fine until we were asked how much we want to spend a month. When I said we wanted to buy the car outright (a combination of savings and bank loan) he was flabbergasted. He then tried to advise us that’s not how we should be spending our money as the car will depreciate in value and asked if we have a mortgage (none of his business). When I said yes he told us we should pay more of that instead and I stated I already pay the maximum I can a year. He then said his car finance rates can match any loan - when I said ‘oh so you can match 2.7% apr?’ He became very sheepish and tried to say Car finance was safer than an unsecured bank loan if anything was to happen to the car- This is not true - car finance does not care if you’ve written off your car and can’t afford payments, you still owe them. He then carries on saying if he had £20,000 he would put it somewhere and take car finance, luckily I’m much more money savvy and know a max savings rate of £1.8% and a massive car finance at approximately 5%+ will leave me financially worse off than just buying as much of the car outright as possible and using a low rate bank loan for the rest. He then asked how long it took for us to save that money- at which point I had completely lost interest in giving him a penny of my money, told him it was none of his business and left. He just lost out on a customer buying a £30,000 car outright - congrats to him. I am incredibly concerned other people who are less financially savvy and less confident will be persuaded that work here. if you do get a bank a loan NOT car finance, they will try and convince you otherwise, that’s how they make their commission. You will be financially worse off

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"Carshop Cardiff "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Recently purchased a car from carshop in Cardiff I am very happy with the service received especially from Stuart in sales, very helpful would highly recommend.

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"Horrendous!!! Avoid "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

PLEASE SHARE SHARE SHARE!!!! I purchased a car from the CarShop (Cardiff) it has been nothing but drama! They tried to add 3 years warranty to my agreement with out telling me hoping I would sign the agreement. They added Guard X product to the agreement and charged me £300 for it which I did not agree to. I took the car from the show room and realised that the break disks were severely worn. I parked the car up on my drive which has a bit of a hill on it. Pulled up the handbrake got out of the car... went to get my 4 year old out his child seat when the car rolled forwards and almost crashed into the garage. The break disks were that bad that even the handbrake wouldn’t work properly. I took it back to them and they adjusted the handbrake but never changed the disks. I also had warning signs come on the dash stating that the driver and passenger restraint systems were faulty. (Seatbelts weren’t working properly) which turned out to be the seatbelt tensioners. Which they have not replaced. Again putting my family at risk. After many journeys to and from the centre there was still no resolution. I then had a “Drive Train error” come on the dash board too. They’ve taken out the gearbox and said the clutch and flywheel need replacing too! They initially tried stating that my warranty was up! Therefore I was not covered under the 3 month warranty. I dropped the car to them 1 week prior to it lapsing. They then tried stating that I had completed 3000 miles and the warranty was no longer valid. I used those miles mainly to get the car to and from the garage. The car had done 39k miles BMW 318D 2014 Full BMW service history I have tried to resolve the situation with the company direct however, the continue to put me, my family and others at risk! I did not realise the extent in which they will go to get money off you. I am hearing loads of complaints about them in my inbox as we speak. Please share so other do not get ripped off by these immoral individuals. Next step citizens advice Then trading standards Then solicitors Then news papers I hate rip off merchants. All I wanted was a reliable car as a good honest individual. Instead you put my families life at risk and try to dry bum every person that walks through the door. Stand by!!!!

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"Wouldn't go here"
1 out of 5 stars See
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Resolving issues

They are all up for a sale once you’ve paid your deposit they can’t seem to fit you in for an appointment to pick up your car make you wait over an hour saying it will be sorted then come back and say you’ll be waiting a few more hours there are other people that want to buy a car I will have to deal with first before you. Wouldn't buy from here. worse car shop I’ve ever been too !!!

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"Great as a whole! "
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Vauxhall I bought from Carshop Cardiff back in March hasn't had any issues, which is good considering its now 7 months down the line. The service and Vauxhall have both been great so i'm happy!

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"No Problems! "
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Carshop Cardiff is a pretty good dealership! The Audi I bought was very clean and excellently described and the price wasn't bad either. I did PX a car and I didn't get the best price, I would still recommend though!

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"bad service "
3.5 out of 5 stars See
Dealer's knowledgeable
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Value for money
Resolving issues

When I went to collect my car from car shop that I had already paid for in January, I found the dealers to be very pushy and they made the process a lot more long winded than it needed to be. Everything was already sorted, I should have just been able to take the car and go but the dealers were trying to get me to switch their fiance and tried to sell me all sorts of other things. This almost made me late for work and made me feel uncomfortable. I would not recommend this dealership, at least if you have already paid for the car anyway.

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"Very happy"
4.8 out of 5 stars See
Dealer's knowledgeable
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Value for money
Resolving issues

I purchased a Peugeot 207 from here back in August. I would definitely recommend this company. The car was clean and in great condition and I have had no issues with it at all. The dealers were helpful and very friendly and the car was a very good price.

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"Very happy customer"
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Back in August I purchased a car from Carshop Cardiff. the car was not clean and not in good condition and the dealers have been no help at all. I have tried to contact them but they never got back to me. I would not recommend them.

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"Really good service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

No complaints at all, I bought a Fiat 500 POP back in July and I am really happy with it! The car was clean and in really good condition and I have had no issues with it at all up to now, it drives really well. I would definitely recommend this dealership, the team were very helpful and friendly throughout the whole experience.

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Dealership Information

Carshop Cardiff is an Franchise dealership that is based in Cardiff. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
28 reviews4.1 out of 5 stars — Rated Very Good
Excellent
18
Very Good
4
Average
2
Poor
1
Terrible
3

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Contact Information

Address

Carshop Cardiff
Penarth Road
Cardiff
South Glamorgan
CF11 8TT

Get in touch

0808 274 5399
http://www.carshop.co.uk

Opening times

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If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

78%
Would recommend this dealer to family and friends
85%
Thought the dealer was knowledgeable and helpful
75%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Carshop Cardiff

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