The staff here are kind, patient and well informed.

The worst experience i’ve had! Brought a car (VW Polo) almost 6 years ago with the extended warranty i paid extra from. When things went wrong i couldn’t get hold of Carshop and paid over £3k worth of repairs. Brought another car (VW Golf), had the car 6 days and broke down. They have repaired the car, which i’ve asked for a refund on the car. Now they are holding almost £6k of my money and continue telling me i will get call backs, yet conveniently there is no one around to deal with my refund!!!

Was told car had full service history tha would b forwarded on didn't happen spare key didn't fit an when I rang told tha ther was no proof that the that it was the key given to me only kept car because I found previous owner an told it had full audi sh beware when buying

Just part ex my car for the third time and had great service again

Great service nice and easy click and collect staff all great big thanks to Liam jones for all his help I recommend it to my son he bought a car next day

Bought a car from them and it develop minor problems while under warranty. I reported i was advice is economical repair now as the is still drivable but I bring it back when the problem aggravates. Now that is does they refusing to honor theirs words. See you in court.

Visited the Carshop with my partner and I expressed from the beginning that I was looking for a car for myself. The sales assistant (a male) addressed my partner only initially asking him what car he drove etc. My partner did not need a car and became frustrated so left to go and sit in his car, parked outside while the sales assistant spoke to one of his colleagues at the reception desk. Having returned to me, the sales assistant did not resume his discussion with me as he was clearly waiting for my partner to return. He then asked about my partner's whereabouts to which I replied that he was not needed here. Addressing me by my first name constantly to build a rapport (way too much) to the point it became annoying, the sales assistant tried his hard sell to get me to buy a slightly over priced Toyota Yaris. When I repeated that I was just looking to see what was available at this stage (due to my desperation for a car, I would have likely paid more attention and even bought a car had the sales assistant been less sexist in my view), the sales assistant just got up and left abruptly. I was left to find the exit, complicated by one way covid measures. Feel that the training offered to the Carshop staff is entirely inadequate. Will never return to this shit show.

Worst experience in over 50 years of car changing / buying. Purchased Audi Q3 in late July, after seeing advert saying "Sat Nav, leather, folding door mirrors". Rushed through because of Covid!!!. Door mirrors manual fold, and after being told full Audi service history - only partial. Worse when I came to use the Sat Nav (main reason for buying) it never had the SD Sat-Nav card required to operate it. Ringing (call centre of course) got nowhere, so left one star review and somebody rang next day - full of appoliges and would get one by Monday and post it to me. Also said would send e-mail confirming this. No e-mail. No SD card. Facing bill of £420 to get Audi to supply / activate. Don't fall for ones sold on E-bay - I did - don't work.

Bought a BMW from here in January, had nothing but problems with it, took it back in Feb to be told there was nothing wrong with the car to then take it to another mechanic to be told its flywheel failure, every time I have contacted the carhop they have told me due to having the car over 6 months its now my responsibility to fix the car even though I paid an extra £750 for extended warranty. To now having my drive belt snapped causing other problems with the car. Car shop have been no help what so ever and their customer service is absolutely shocking! WOULD NOT recommend at all.

Purchased a car 4 weeks ago, which had serious issues the moment we left the showroom. Car is still in their garage a month later without any explanation or update as to what is going on. We were assured there was a 7 day and 30 day no obilgation return if dissatisifed. We are unable to get the car we purchased or our cash back. Have been waiitng for an email back from the manager for 3 weeks and a call for 4 weeks. Trading standards are involved. Great pre-sales experience, worst after-sales experience of any company we've ever encountered.