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125 reviews from our car dealer reviews community
Leave a review for CarShop Cardiff
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125 reviews from our car dealer reviews community

Leave a review for CarShop Cardiff
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"Cowboys "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sold a car that had been in a crash, after inspection from a Ford mechanic the car front right steering is out of alignment by a lot, drags the car to the right.. mechanic said he would take this off the road.. Paint marks on window trim, read lights from respray… Avoid these pigs at all costs! You’ve been warned. If I could upload pictures I would. Still on going issue so anonymous but currently speaking with trading standards too solve this.

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+4 Found this review helpful
"Blatantly lied to"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very valuable lesson was learnt here, to never go anywhere near a CarShop ever again! Chose a car on a Saturday and put down a deposit but it had a rattle which the staff were unable to identify and I was told it would go into the workshop early following week to be resolved. I heard nothing from them and had to go all round the houses to speak to someone as they never answer their phones. One man told me it had been fixed on the Wednesday and that Les would phone me the next day to arrange delivery. When I eventually got hold of Les on the Thursday (he did not contact me as promised), he told me it hadn’t even gone into the workshops yet! So was blatantly lied to. I terminated the sale and am STILL waiting for the £100 refund which Les promised several times. Yes I do have this in writing and no he has still not actioned the refund. My advice, don’t go near them with a barge pole!

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+5 Found this review helpful

Mr Connery in response to Blatantly lied to

Would love to know what car this was as I had a very similar issue with a car that had only been owned by its previous owner for 10 days

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"AVOID - DREADFUL PLACE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID - DREADFUL PLACE Went to Carshop Cardiff looking for a family car, spotted a Mercedes we liked. We noticed there was overspray on the front alloy, a massive diagonal scratch across front emblem and bad fogging/blurred xenon headlight. Car also had slow to retract rear seatbelt and a very tough/stiff clutch. Mentioned this to the used car sales manager Sam, he immediately muttered 'It's going to be one of those days'. He begrudgingly agreed to fix the overspray and driver’s headlight but said the scratch and other issues would be too expensive to fix. He said the clutch being tough is 'just how these models are'. We gave them nearly a week to fix the issues, and on collection spent roughly 40mins attempted to be sold an extended warranty for the vehicle at a cost of an extra £1000. We politely declined this, and went to the collections desk. I queried if the car had been valeted and the girl said 'I don't know, I think so' which didn't give either of us much confidence. I was then handed 3 sheets of badly photocopied A4 paper as the entire service history. I asked where the manual was and was told 'there wasn't one'. The car was driven to the exit and my wife said I should check the agreed work on the front had been done. I could see to my horror literally nothing had been touched. The wheels didn’t even have basic tyre dust caps on them and their handover checklist was completely blank too. We were asked 'What do you want to do'?. We were told all the managers had gone home for the day and there was nobody to speak to. We decided we didn't want to take the car and were shocked as we explained that previously Sam had said the car was currently in the workshop with the issues being worked upon which clearly was a lie. We ended up coming home extremely stressed, with a new keeper slip, over £10k out of pocket and without a new car. What followed was further visits to undo the tax, return the 2nd key and wait very patiently for our money to be returned. Numerous other phonecalls were made to the used car manager who was continually extremely rude and unhelpful on the phone. He decided they now wouldn't fix the headlight as previously agreed as clearly it was too expensive and tried to say the alloy could be fixed at an undetermined later date, excuse for the work not being done was a 'family emergency in the workshop' even though the car was left with them for 4 days. We were going to argue that the agreed work was actually written in black and white on the sales order but in the end myself and my wife agreed that this was no longer about the car, it was about customer service. We had to call them, nobody contacted us, and the only person that eventually apologised was the business manager Les. Instead of communicating with us that the issues couldn't be fixed, they just told us everything was ready and hoped that we wouldn't notice. I'm sure some people will go to Carshop and have a straightforward sale with no issues, but judging by the lack of care and honesty, quality and customer service we can both solidly say that Carshop Cardiff has an extremely long way to come before it becomes a place anyone should go to purchase a car. We are particularly disappointed that Sam's lack of customer care and attitude wasted our time and also the time he wasted of the dealership's business manager Les who despite the longwinded warranty pitch was actually a very pleasant and helpful individual to deal with. We were also assured a call back from the regional sales manager due to our appalling experience, it's September 6th and all of this happened on July 16th, so nearly a 2 month wait with no phonecall. Go figure. We have since bought a new family car the same model in immaculate condition with 20k less mileage on the clock, with full Mercedes main dealer service history and mountains of paperwork with a leather bound manual, and a clutch that is buttery smooth for £500 less with double the free warranty through an independent local dealer. Do yourself a favour, give them a miss! 0/10

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+4 Found this review helpful
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"THEY SELL STOLEN VEHICLES "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They sold me a stolen Range Rover WHATEVER THE PERSON RESPONDED ITS NOT TRUE IF THE ENGINE WAS CHANGED AT ANY POINT, I SHOULD OF BEING MADE AWARE OF THIS BUT NO ONE DID. THERE IS NO OPTION HERE TO POST SCREENSHOTS FROM THE EMAILS AND TEXT MESSAGES THAT BEING IGNORED AND NEVER RESPONDED TO. THEY ARE LIABLE FOR EVERYTHING AND COURT PROCESS IS TAKEN PLACE SINCE NO RESPONSE, AVOID THEM AS MUCH AS YOU CAN. RANGE ROVER HAVE CONFIRMED THE VEHICLE IS STOLEN AND PUTTED IN A DIFFERENT VEHICLE, I HAVE PROVIDED THEM THE VINs AND THEY MENTIONED ONE VIN IS MINE THE OTHER ONE ASSIGNED TO ANOTHER PERSON FOR A 2017 MODEL VEHICLE CARSHOP SOLD ME THIS VEHICLE AS ITS 2015, THE VEHICLE REGISTRATION AND VIN IS INDICATING THE VEHICLE IS 2016 AND CONFIRMED BY RANGE ROVER. CARSHOP TOLD ME I HAVE THE CAR ON HP SO ITS MY CAR AND I CAN SELL IT IN THE MINUTE I SIGNED THE CONTRACT WITH THEM, THEY NEVER MENTIONED I AM NOT ALLOWED TO SELL THE CAR UNTIL I SETTLE THE FINANCE WITH MOTONOVO FINANCE FIRST AS THE VEHICLE IS THEIR PROPERTY SHAME ON CARSHOP AND MOTONOVO FINANCE THEY GANGED ON ME TO SELL ME STOLEN OR A FAULTY VEHICLE

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+4 Found this review helpful
"Great until you pay."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought and paid for a car last Saturday. Was told it needed to be MOTed and so I couldn't collect it till Monday. It's now Monday and I've been waiting 40 mins already and staff don't know what car I've paid for as, apparently, the staff who took my money didn't process the forms. Am still waiting, along with my 2 year old. It seems that once the carshop has your money they consider their work done.

"Great service, very helpful team!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Darius one of the colleagues at car shop was very helpful, answered any questions and query’s I had about my new vehicle. All staff very helpful and patient. Jon was also a huge help sorting out the GAP insurance on my vehicle along with my finance. highly recommend

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"Poor Customer Service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DON’T PUT A DEPOSIT DOWN UNLESS YOU FANCY WAITING OVER 4 WEEKS TO HAVE IT REFUNDED. 3 PHONE CALLS SO FAR AND STILL WAITING. CUSTOMER SERVICE ARE A COMPLETE JOKE. 15-20 MINUTE OF BEING ON HOLD IF YOU CHOOSE “EXISTING CUSTOMER” OPTION, 2-3MIN HOLD CHOOSING “NEW CUSTOMER” OPTION. PRICE YOU SEE ISN’T THE PRICE YOU PAY. ADMIN, SERVICE, WARRANTY FEES SOON PUT THE PRICE UP BY A FEW HUNDRED POUNDS. NOT A VERY GOOD EXPERIENCE WITH THEM, THEY MAKE TRADE CENTRE WALES LOOK LIKE GOOD HONEST SALES PEOPLE. WOULDN’T GIVE THEM 1 STAR BUT WOULDN’T LET ME LEAVE 0 STARS.

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+3 Found this review helpful
"Easy to deal with "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought my car last week from CarShop Cardiff, the business manager Amardeep Singh was excellent all the way through the process. Just hoping his after sales is just as good as his sale of the car.

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"LET DOWN "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from Cardiff 2 weeks ago the service was fantastic. Unfortunately I was told if I forgot anything in my part ex that there’s nothing to worry about as the car won’t be touched until I bring log book back. To my surprise I returned 6 days later with log book. I asked if they could get my sun glasses out of the car and my private plates. To be told the car as been taken to a different location and was told they will sort it. Ive called at least 10 times been promised I’ll get a call back but nothing. Then magically the car is for sale in Cardiff obviously someone who works the have stolen them. I wouldn’t mind but they were a gift of my kids for Father’s Day at a cost of £110.

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+0 Found this review helpful
"Unorganized an Slow"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Spend a frustrated 2 1/2 hours seeing a car I had reserved not fully valeted. It was sent back while I waited (with a small baby) to come back still dirty and with another cars log book still in the glove box, as well as its own one (so that area clearly not even checked never mind cleaned.) Additional scratches viable following second clean, but so late with a long journey home had to take a decision. When collecting the two keys was presented with one and then I was asked to prove that that I had signed for 2 keys! Was told repeatedly they were busy yet staff outnumbered 2:1 customers on the day. Asked for scratches & chips to be dealt with to compensate for poor service, this has been refused.

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+0 Found this review helpful
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Dealership Information

CarShop Cardiff is an Franchise dealership that is based in Cardiff. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
125 reviews2.8 out of 5 stars — Rated Average
Excellent
42
Very Good
11
Average
12
Poor
22
Terrible
38

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  • Contact Information

    Address

    CarShop Cardiff
    Penarth Road
    Cardiff
    Cardiff
    CF11 8TT

    Get in touch

    0292 060 7244
    https://www.carshop.co.uk/cardiff

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    38%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About CarShop Cardiff

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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