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I put a deposit on a car almost 2 weeks ago everytime I call I get told that I will receive a call back to let me know what’s happening and not once has anyone called me back ,the wait is rediculous!! I have said that I don’t currently have a car and am relying on other transport i also need to book the train to get to Doncaster and they just don’t seem bothered at all ,absolutely disgusting how long it has taken to get the car!
I bought a Nissan Pulsar at the end of February 2020 which I had to have adapted due to my mobility issues. Once I had paid the money any semblance of customer service from the salesman went out of the window. We were ignored as we waited, a long time, for some formalities to be finished. Our "adviser" at one point walked straight past us as if we were not there! I had paid for the extra package which included cleaning materials which were not in the car and had to be asked for 3 times. That package is not cheap. The car has developed two expensive faults after their warranty expired. I think it was overpriced as well as the poor service. I am not going there again in future and I would not recommend them to anyone.
Reserved a car for £100 only for it to be automatically cancelled after 16 days of waiting !!! Terrible customer service take your money else where
Bought a car recently from this dealer,the car was filly inside the salesman said if we wanted it cleaning we would have to pay £150 they said this included washing the car 5 days insurance and limited AA or rac can’t remember which one we said we’ve got insurance and rac so we don’t need it they said you will still have to pay the £150 we refused and said we will leave it then they then agreed to clean inside the vehicle which they did but my 5 year old son could of done a better job the salesman also said that because we weren’t getting finance of them and paying cash it was a wast of time selling us the car as they weren’t making any money.they even tried to intimidate us please avoid
*** PLEASE READ IF A NEW CUSTOMER OR CUSTOMER LOOKING TO PURCHASE FROM CARSHOP*** I really really don’t advise any new driver, experienced driver or literally anyone who are interested in purchasing a car to visit CarShop, specifically the Doncaster branch but I’m sure the service is as bad at any of their locations if all their morals are the same. Miss selling me OPTIONAL extras with the car and also miss selling the fact that there was a brand new clutch fitted shortly before I purchased the car as i complained a few days after bringing the car home because of the severe crunching when changing gears. I was told to bring my car in, the guy who helped me came out to my car in the car park drove the car back out of the bay and forward back into the parking bay and that was it😂, i have since been told this was a test drive?? I’m sorry but on what earth? There and then I was re assured that there was no major issue, just that the clutch was new and in needed to push the clutch to the ground and wear it in. Naive me believed this. (I have since been told when I visited the store on 13/03/20 that there actually WASN’T a new clutch fitted, basically admitting to being Miss sold..) I contacted the store a few days after purchasing the car back in 2019 to express my concerns with the extras of GaurdX & the three year warranty as I was not made aware these were added, please be aware that this took my price up by nearly £1000 I believe, for someone who doesn’t have that money on hand so easily it’s quite important to know what you’re buying, which I clearly wasn’t told about. I was then invited into store to adjust the payment, I also remember being treated as if it was my mistake and decided to change my mind when in fact that wasn’t the case at all, these were added without my consent. The payment for the warranty was taken off and I was sent a cheque shortly after which I appreciated. However with the GuardX, a manager needed to contact me since the spray had already been applied to the car since visiting the branch not even 24 hours before, so this apparently needed to be disputed. I received no phone call and it was left at that because I thought they couldn’t help me because it was already applied, even though I was not made aware this extra is optional. In all honesty I was made to feel like my issues were burdening which shunned my confidence in contacting them again for the 4th-5th time. Since I took my car in on Friday the 13th of March 2020 as the technician who dealt with my MOT told me the car is unsafe to drive and the clutch is on its way out and when I told them it was a new clutch when I bought the car back in April 2019, I was told this was very unlikely. I have since been fobbed off by CarShop and told I would be contacted via phone to discuss this the next day. Instead I was contacted three days later via email fobbing me off AGAIN. So anyone who is looking for a working car, someone who is looking to be sold a car with good intentions and to be told everything they’re purchasing then PLEASE avoid the CarShop. This is now financially detrimental to myself, detrimental to my job as I use the car to travel there and back most days and I am left feeling unsafe in as I’ve been told by Halfords that basically the clutch is due to go at any time. I am stuck with this car on finance for five years. There’s even a previous review from myself in April 2019 due to the customer service alone as a woman was deeply rude to me when I visited store and in no way helped me look for a car, instead got very cocky towards me when I decided to come back another day. You’d expect new, young drivers to put their faith in such well known company’s like CarShop to be sold something with good intentions and NOT just those extra digits on their pay check.
we purchased our 3rd car from the car shop and have been delighted with them all but today was exceptional as Joe the salesman was absolutely fabulous he was polite efficient very helpful from the moment we walked into the premises, he allowed us to look round the cars without any pressure. and it was a pleasure to buy a car off him congratulation Joe would recommend you to everyone
Have never felt as pressurised when buying a car. The online part ex quote means nothing. We had this revised to a lower amount. We decided to go ahead with a purchase and it was obvious the expectation which was never our intention was that we complete everything and take the car that day. We declined to complete same day but signed paperwork, left a deposit and returned home. We then received a call and within the advice was that if we could not return to complete that day the trade in price could not be guaranteed. We have visited twice, neither occasion being a good Customer Service experience. Today we gave up, walked away and requested a deposit refund. Customers buy from dealerships in the belief they will amongst other things receive good after sales service. Should you choose to buy from here don't count on it, you will be on your own.
Have never felt so pressurised when buying a car. The part ex price guarantee you may have accessed online means nothing. In addition to a reduction, we were further advised that if we could not complete the purchase that day with the car collected from the premises it could not be guaranteed and this was after we had signed the necessary paperwork, paid a deposit and returned home. Have visited twice with neither been a good experience and today we gave up, walked away and requested a deposit refund. Customers choose to buy from dealerships in the belief they will receive after sales assistance should it be required. Don't count on it if you purchase from here you will be on your own.
We bought a car early Jan 2020. the sales team were good at their job. Having previously bought cars from "The Car People" who were bought out by the car shop we felt secure in a purchase. The after sales has been VERY POOR and we will not return to this franchise.
Very happy with hammed help. Was able to help with every hint and answer and questions we had realy went the extra mile would highly recommend
CarShop Doncaster is an Franchise dealership that is based in Doncaster. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Trax Park Decoy Bank South
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