0% Reviews
replied to
54% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


55 reviews from our car dealer reviews community
Leave a review for CarShop Doncaster
Leave a review

55 reviews from our car dealer reviews community

Leave a review for CarShop Doncaster
Leave a review
"Bit of a mixed bag"
3.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

its a bit of a mixed bag is the car shop doncaster , ive bought several cars from them , the thing i like is the cars are generally good quality and at the right price, the bad side is you see what you get and you must make sure that there is a service book with the car along with tyre inflation kits and mats, - generally everything that should be there at the point of purchase...if it isnt then dont even bother asking after you have driven away, they wont be interested. Also , get used to the fact that they will automatically add the price of the silly gard X rip off treatment (299!) plus 20 for MOT's (yes- mots for 20 IF you get your car 'serviced' there at an inflated price, they wont point these costs out unless you notice them on the screen when they show you the price. All in all, i know how they work and personally will probably continue to buy from them but not without fully checking the car and making sure everything is there before i drive off

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"Buying a car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Steve was very helpful and was professional at all times. He is the perfect salesman.

"Appalling "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If I could give less than 1 star I would! Bought a car from the carshop doncaster site in feb 2019, within 2 weeks of getting it I went out to go to work and it wouldn't start rang site and they sent a technician out to assess. Told it had some sort of 'parasitic drain' and they would need to take it in to look at. They had it 3 days and said it was the glow plugs and they replaced them free (I should think so when I had only had car for 2 weeks!). Got car back and about 4 weeks later the stop start function came up as an error and wouldn't work. They sent tech out again who said battery was basically 'knackered' I rang and spoke to a manager and told them how disgusting it all was and she said there was nothing they could do a battery wasnt covered and they wouldn't even help as a good will gesture I was told it would be £210 for them to replace BUT she assured me from the tests they had run it would be fine for daily use just the start stop wouldn't work. 3 months later came to start my car and it wouldn't start !!! I rang up they said if they were to do anything i would have to get it recovered to them and they would assess again but with it being out of warranty they would charge!!! My dad replaced my battery and touch wood all seems fine but I'm telling you now they knew the car had a dodgey battery from the start, so all this about all the safety and running checks they do is a load of rubbish ! But what's finally topped it off is it just went back for its first MOT, one where the cost was covered in the purchase price so no on the day fee, and they failed it! On a 'bald' front tyre they quoted £71 + VAT and free retest or get work done elsewhere and £10 for a retest. Brought car away and went to a registered tyre fitting company and they said 'NO WAY was the trye a fail!! Rang up to complain and all I got was 'each technician has their own guidelines ' what sort of response is that when it's the difference between a pass or fail! In my opinion the company is a complete joke very unhelpful and deceitful. Anything for a quick sale once they have your money they dont care. DO NOT BUY FROM CAR SHOP DONCASTER !!!

"The worst experience when buying a car"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Carshop Doncaster are quick to take a deposit from me but when i went back as arranged 48 hours later to bay the balance and pick up my new car know one now about it. still awaiting missing documents and SD card for the satnav

"Great experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Arrived and was greeted by Shannon. she took me through the process of choosing a car.shannon was friendly. Knowledgeable. And very professional. The experience I had was so good I bought my ideal car. I would highly recommend buying a car from the carshop Doncaster. Stuart cooper

Get Car Finance

Reviewer has confirmed their email address

+1 Found this review helpful
"Joke service"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Booked to road test car 3 times each time problems, first time car faulty and going to dealer for repair 2 weeks later told ready to test when rolled up for test drive keys lost after a hour. Keys found but car in same faulty condition never been to dealer for repair on third try car repaired but price increased to cover repairs of over a grand, then just left with weekend trainee to close deal, he could no answer any questions and it the end just gave up. I have worked in the retail motor industry all my life and as now retired have never seen this poor level of customer service before, Carshop Doncaster needs closing down.

Get Car Finance

Reviewer has confirmed their email address

+1 Found this review helpful
"avoid at all costs"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

3 months of lies and poor customer service from the carshop in doncaster. im afraid I dont have the time to write a book on the catalogue of mess ups CarShop offer incentives to customers to post good reviews - dont fall for the current rating. Go to Available Car instead, far better service and after sale support. EDIT - take a look at another review, I witnessed this first hand on my initial visit. Horrible people who work there. "Horrible staff. Went to look round here with the intention of buying a car around the £12,000 Mark. Nothing really caught my eye so I was about to ask a salesman to look for me a suitable car from the national stock with the specs I wanted. He was with a colleague and shouted across to us have you found anything to which I replied no, followed by him instantly turning to his colleague and laughing said '' yea probably way to expensive in here for them '' before they had a joke at our expense. Firstly I don't appreciate being looked down upon by the staff who think they are better than me, I can afford one of your cars quite easily. I will never buy a car from a shop where people's attitudes are this way. I seriously think you need a better employment technique if this is the caliber of people that work there."

"Cowboys"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought the car three years ago from Carshop in Doncaster with a 3 year service and warranty package. The service package is a complete joke. I never picked up on this at the first service but the service that has just been carried out, (Full service), is nothing more than an oil change and an air filter. When I purchased the package I was told that the car would be serviced in accordance with the dealer/vehicle specification. Today, whilst it was being serviced I received a message recommending certain things to be done at extra cost. Things that I presumed was being done as it is part of the vehicle service schedule. On return to CarShop I questioned why they were recommending that they get done instead of doing it considering that I had already paid hundreds up front for the service. I got told by one of the staff that they no longer have to service the vehicle in accordance with the manufacturers service schedule because the car is no longer under manufacturers warranty. I tried explaining to them that the idea of servicing a car is to prolong its life and to maintain its safety and the schedule had been worked out by someone a lot more qualified than both them and me. At this point the person who I was talking to told the boy behind the desk to print off what had been done and he walked away from me never to be seen again. So as a result I have paid for a three year service plan which hasn't done everything required which means I'm having to pay again at a different garage to make sure the serving is complete. To top things off the car is still carrying a fault that they couldn't rectify and my warranty runs out next month which means they will never fix it. It has been in twice for this.

Get Car Finance

Reviewer has confirmed their email address

+1 Found this review helpful
"No puncture kit "
3.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

On checking the boot two days after sale of Mercedes from Carshop Doncaster I noticed that there was no Tyre kit i rang customer service they and I was told they would get one for me 3 days past and nothing phoned again got another Promise they would get me one 4 more days on and guess what yes you’ve got it no joy so not very pleased as I pointed out to them you don’t sell a car with no tyre so why no tyre kit if you deal with them check/and check again mr k breakwell very unhappy would be 5 stars but for this.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"Incompetent"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having brought another car from CarShop Doncaster at the beginning of June 2019, I again obtained finance through Lloyds Bank Black Horse. This was obtained with no issues. Part of the deal was to use the trade in for settlement of the original car finance deal and for Carshop to settle the agreement. On checking my bank statement over the weekend I discover that the original monthly payments, as well as the new ones have been taken by Black Horse. On contacting them, Black Horse said that Carshop had not settled the original finance hence I was liable for the agreement. Therefore am I still the original owner of the vehicle in question? Have Carshop been fraudulent in their actions and simply kept the monies? I do know that currently Im down £1100 because of the failure to comply with their elements of the established contract. Ive called Carshop ( A near impossible task in itself) and am awaiting their responses. A call to FCA has to be next as well as a request for the original car to be returned to its owner by deed of the contract which has failed on their part.

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Get Car Finance

Zuto Powered

Find cars for sale in your local area

Dealership Information

CarShop Doncaster is an Franchise dealership that is based in Doncaster. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
55 reviews3.2 out of 5 stars — Rated Average
Excellent
23
Very Good
6
Average
6
Poor
13
Terrible
6

Add Review


Contact Information

Address

CarShop Doncaster
Trax Park Decoy Bank South
Doncaster
South Yorkshire
DN4 5PD

Get in touch

01302 590666
https://www.carshop.co.uk/

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

54%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About CarShop Doncaster

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information

Working with Car Dealer Reviews

We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £99 per month.

Learn more about how our service works below.

Find out more