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34 reviews from our car dealer reviews community
Leave a review for Carshop Doncaster

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34 reviews from our car dealer reviews community

Leave a review for Carshop Doncaster
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"Carshop Doncaster - Absolutely shocking"
1 out of 5 stars See
Dealer's knowledgeable
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Well, 1 star just is too good for Carshop Doncaster. Where do i start. I have had my car from this store for 2.5 months now. - After week 1, the car started to vibrate on idle - The car is fuelling lean at idle - The vacuum levels in the car are very low at idle - The MPG is very poor So i return the car under the "No quibbles warranty". Heres an email i sent first off the first time i wasnt happy. "Couple of things I would just like to bring to your attention around how the issue and process has developed so far. I’m sure you are aware from probably the conversation we had that so far, I’m not too satisfied. - Car was brought into the shop last Monday for a “Diagnostic”, I left the car for around 1.5 hours from 16.00-17.30. Through that time I left the building and was informed I would receive a call to inform me of the outcome. The call never came and by the time I arrived back at the shop, the mechanics had left. A sticky note was left with the diagnosis on, “possible throttle position sensor”. Possible being the key word - I was then booked in for the following wednesday (9 days later) into the workshop to fix the diagnosis. - I arrived at 9.05 yesterday and the car was booked in, I tried to relay the issues to firstly a gent on the customer service desk, who’s first question before asking anything else, name included was “how long have you had the car”, now I know about the warranty length, but if he would have engaged me by firstly asking my name and history with CS so far, he wouldn’t have needed to ask a question which plainly comes across as “if it’s out of warranty we won’t help”, now that may be an interpretation but that’s how it felt - Anyway, car booked in and keys left with a lady who I tried to leave some information with to help the mechanics further, to which the reply was “we’ve got the information from last week”. Which when we read on, clearly wasn’t the case - Car left at 9.15, with the view that I would be kept up to date of what is happening so I can arrange collection - remembering I live a 50 mile round trip so this does need organising - I left it until 2pm to call - 1st call to another lady on CS, was told they will find out the status and call back, they didn’t. - I called again at 3pm, another lady told me the car was “on the ramps” and she will know more in 1/2 hour, I asked if I should call back, she said “no I’ll call you” - she didn’t - I then called back at 4.15, slightly more helpful as the lady tried to find out what was happening, at around 4.30 I got on the phone to a mechanic, who basically said he had just received the car and hasn’t found out what’s wrong yet and he finishes at 5. So it wasnt on the ramps as above then - This part is frustrating as if the previous Monday was indeed a “diagnostic” they wouldn’t have needed to find out what was wrong. At this point I’m feeling like I’ve wasted a week of both time & effort! - The mechanic was decent and did explain he’s just got the car (it had been with you for 7.5 hours) and he hadn’t had the chance to assess with workload etc etc, we did talk through the issues, analysis and logs I have provided a week ago and did seem keen to get it sorted (apologies if I was teaching to suck eggs) although he was receptive - He said he will pick the car up first job this morning and work through some of the information I have given him to work towards a fix (obviously confidence is low that this will happen at this point) - That’s about how the day went, we then spoke around 5.30 I would appreciate to be kept well informed today on proceedings, when the work has been started, what the “new or first diagnostic” has shown and what the mechanics have done, ultimately to rectify this today with a solution You mentioned the capability to drop the car off and refuel with my loss for the multiple trips so far with zero outcome, this also would be good to be communicated today if possible please -------------------------------------------------------------------------------------- I then rebooked again, to be told they have found a split it a turbo pipe and the lead time for order would be 3 days. This was a Thursday so Tuesday would be right. Tuesday came, no call upto 3pm so i call them again "The part has arrived but we cant book you in so it will have to be the following Thursday (today) Having had enough by now i just give in and accept it. So i take my car in today for the issue to be FIXED! Guess what, i get the car home, driving symptoms are the same, i check the vacuum and the fuel trims and guess what, they are the same. So in short after 4 weeks since i booked the car in for their crap warranty service its still not rectified and if im honest, they actually do not care The fuel re-imbursement, well it went in with between a 1/4 and empty on fuel, it came back on the last line so practically empty so not only did they not re-imburse, they actually used some more of my fuel! They dont respond to email They fabricate about work being carried out when it hasnt They cant organise lead times They book cars back in when they have free slots in their workshop and basically pass the wait and hassle onto the customer They dont fix the cause of any issues and just hope you will go away They are not interested in having the mechanics speak to you so they can fob you off with the usual customer service jargon This is a branch and possibly a business that is absolutely not to be trusted, do not buy a car from here if you expect you may need some aftercare, it doesn't exist. I shall now be taking this car to a local specialist to do the job properly as carshop cannot do that at all and im not prepared to wait for them any longer. I will also seek advice from trading standards as they cannot be let to get away with such poor service when all a customer is trying to do is protect his 9k asset that clearly does not function as it should. VERY VERY POOR ALL ROUND.

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"avoid "
1.2 out of 5 stars See
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Go somewhere else, once CarShop Doncaster have your money, they're not interested. Bad experience from start to finish.

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"Be careful "
1.2 out of 5 stars See
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Don't get gardx, don't get finance with CarShop Doncaster and check the car carefully do a vehicle check.

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"wouldn't recommend"
2.2 out of 5 stars See
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I am happy with the car i bought and happy with the price i paid. The salesman was a bit of a billy but most of them iv ever met anywhere are. The car has had a couple of minor problems which they were happy to sort out. That was three months ago and 5 trips there and back and im still having to ring them up because they have not done what they said they would, they have also lost my wheel nut covers and caused minor damage to my alloy. On my third time back i went to pick it up and asked them what they had done, they told me they have put a new Tyre on and re-balanced the other front wheel which has sorted the steering wheel judder out. It went in for an engine management light. Oh they said. We haven't done that. They were very sorry and to make amends they would drop it off at my house in a couple of days. 8 days later they rang and said the car was ready, i asked about dropping it off they said that would be another 4 days till someone could drop it off. So iv picked it up. Lovely staff member sorted me out, got in the car and half the trim was hanging off. Got em to sort that, only took 5 mins. Got back on the M1 and at 70mph the steering wheel judders. So they haven't sorted it again. I wouldn't mind but they keep being so nice and saying everything is sorted and promising all sorts but there actions say different. At one point i was promised new number plates as the ones that are on are faded and have white lines. I never got them. So id say yes use these but make sure you hold them to what they say. Glad i got that off me chest.

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"Car shop doncaster"
1.2 out of 5 stars See
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Bought a car from them, couldnt take it home sunday as there was something to do with finance showing on my car, which was not on my car it was a private plate that used to be on my car. Came back monday to pick up at 3pm, was messed about with paying for the car. Then once paid for was sat in the waiting area for 20 minutes waiting to sign the logbook and get the paperwork. Then sat back in the waiting room for over half an hour waiting for the car to be valeted when they knew i was coming for it.

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"AVOID - Plenty of other Car dealerships"
1.4 out of 5 stars See
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This has to be the worst car dealership we have ever dealt with. We should have learned our lesson last year in January when we bought another car from them with regards to after-sales. The issue that time was not completing servicing and maintenance tasks up to the manufacturers recommendation because "They aren't the manufacturer". More fool us for going back a second time, however we will be seeking out alternative garages for our future purchases. We went into Carshop Doncaster in January 2018 to look for a second car, due to a change in work circumstances, meaning we needed two cars again rather than one. We just wanted to look around the showroom at our leisure but they wanted to know what car we wanted what price etc etc as soon as we walked in. We had no idea what sort of car we wanted, we just wanted to look, but apparently that wasn't allowed. We made it clear we wanted to look alone, to get an idea of the size and design we wanted, so instead of being accompanied, we were closely followed at a distance of around 10 feet. When we wanted to discuss personal financial information, we felt this was a bit invasive. Eventually we found one that we liked, which was a Volvo V40. This met our price and size requirements. We took the car out for a test drive, however it was dark and raining. As soon as we drove the car, the clutch made a loud noise every time it was used. After asking the sales women (also in the car with us) what the noise was, she answered that it was because it's been stood a while and nothing to worry about. When we got back to the showroom we had a very quick look around the car, as we felt very rushed due to the fact that she had 'arranged' for us to speak with a financial member of the team to go over the purchase details, and he was waiting at a desk. We could not really see the full condition on the outside of the car due to it being rather wet outside. On the inside however, we did notice a big rip in the seat pocket and we pointed this out the sales women, who advised they would get this sorted. As we were happy with the car from what I could see at the time and happy that the rip was going to to repaired, we continued with the purchase of the vehicle. They went through all the normal sales process, getting the order in place and asking if we wanted GuardX, which we politely declined. The next day we got an email saying they have paid and we can collect the car. After phoning to check to make sure, we collected the car and drove it away. The car continued to make the same noise all the way when setting off in first gear, and we also noticed that the rip had not been repaired. As it wasn't raining that day, I could easily see 2 big chips on the windscreen, one on the drivers side that looked liked it had been poorly filled in and then another on the passenger side with lots of cracks of it that had not been. I phoned up the next morning to inform CarShop of these issues. After many phone calls backwards and forwards, they couldn't find anything that stated that they had agreed to repair the rip, and their answer was just "The cars are priced Accordingly." That is fine, as long as we had been made aware of this earlier in the sales process. As for the other issues, they said that they would need to take it in for a full diagnostics test first and then they will look what they can do. Initially they wanted to charge me £85 for the privilege, but then back tracked and offered to 'waive it as a good will gesture, as we had only just got the car'. Throughout the whole repair process, however, it was implied they were 'doing us a favour' by fixing the car rather than, as we saw it, repairing the damage that should have been put right before the car was sold. We were given a courtesy car when we took our car in, and they told us 'we do this as a good will gesture; we don't have to give one out'. Later that day, we were told that it would take over a week to repair and that the courtesy car we were using needed to be returned due to the fact that our car was somewhat driveable. Irritated, we returned it to collect ours, to find that when we got there, it was on a ramp with no clutch in it - they had started work and neglected to tell us this. Another 40 mile round trip with a wasted evening, with no apology or fuel provided as they stated "we don't offer that as a company". We appreciate it's a used car (as they kept saying) but if we were told something was going to get repaired prior to purchasing the vehicle we would expect it to be repaired. At the point of collecting the car, after they repaired the clutch, we made it clear that we weren't happy that they had back tracked on what was agreed and asked for this to be sorted. They advised me that an option they could look at is that we could reject the car and choose another one but they would need to unwind all the finance and then go through applying for finance again, waiting days for them to process and impacting searches on credit files as well as hidden fees for milage etc. which makes a mockery of their 'Hassle Free' swap service. Overall I do like the car and if Carshop could change their operating policy to include the same aftercare as they put into their sales experience, they would have got 4 stars from us. The main issue is the attitude after purchase, which feels like 'It's your car now, so it's your problem'.

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"Be careful! "
2 out of 5 stars See
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Be careful when buying from this company. Don't buy warranties as you can't read T'S and C's til you've bought them. And the Gardx protection is a waste of money.

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"Wouldn't go back there..."
2.2 out of 5 stars See
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I am not happy with my Car. I have had it for a few months and I have had numerous issues with it which Carshop have been useless with. I have had to have the tracking re aligned and I have had issues with the clutch and and the door trims. The service has been very poor and I wouldn't recommend.

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"Very good car "
4 out of 5 stars See
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I purchased a Ford Kuga from Carshop in Doncaster back in January. When I arrived at the dealership, I was waiting for almost two hours before I could see the car and the salesman was pretty pushy. When I received the car it was immaculate and up to now i have had no issues with it so I would recommend this dealership.

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"Very happy "
4.8 out of 5 stars See
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Up to now I have had no issues with my Vauxhall Zafira from Carshop in Doncaster. The car was immaculate when I received it and so far its worth every penny. The dealers were veyr helpful and really nice. I have nothing bad to say and I will be recommending this dealership.

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Dealership Information

As part of the Carshop Group; Carshop Doncaster are a great place to come when you are looking for a used car. Part exchange, finance, extended warranties and plenty of experience are just some of the reasons that they make for a great used car dealer and add into this their varied stock and you might just have the right place for you.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
34 reviews3.6 out of 5 stars — Rated Very Good
Excellent
18
Very Good
5
Average
3
Poor
7
Terrible
1

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Contact Information

Address

Carshop Doncaster
Decoy Bank South
Doncaster
South Yorkshire
DN4 5PD

Get in touch

0333 220 4275
http://www.carshop.co.uk

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Dealership Statistics

67%
Would recommend this dealer to family and friends
61%
Thought the dealer was knowledgeable and helpful
65%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Carshop Doncaster

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