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43 reviews from our car dealer reviews community
Leave a review for Carshop Northampton

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43 reviews from our car dealer reviews community

Leave a review for Carshop Northampton
Click on the stars to start your review
"Almost a scam"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We (my wife and I) went to the Car Shop Northampton branch to search for options of the specific car model we had in mind. We find one that we thought might be good so we paid a deposit to secure the car in case we couldn't find other better options. We did find a better car so we contacted Carshop to cancel the reservation and get the refund. Over 4 months later we still to this day (17/10/18) have not received the refund and we're chasing it with the bank as we've lost all faith in Carshop. Avoid them at all costs.

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"No faults, for a few months"
2.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car in June from the Car Shop Northampton, car has been good until late September when I needed to use my rear demister. Turns out that CarShop tried to remove the Mercedes sticker and broke the top few lines of the rear element. I phoned up about getting it fixed to be told that my car is no longer under warranty and that I would have to pay to get them to fix it. I am not sure how I was expected to test a rear element in the hottest summer on record, but apparently I was. Shocking customer service, will never be using again.

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"Extremely Poor and Negative Experience"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Huge waste of time CarShop Northampton. I have contacted CarShop regarding an Audi A3 where I spoke to a lady who asked me for the vehicle reg twice due to system error. She ran through the details of the car which were all correct and I confirmed that this is a car I would like to view. An appointment has been arranged since 4pm for 8pm as the car was available to view, therefore the staff had enough notice to make sure the car is ready for viewing, however this was not the case. I have then been contacted by an advisor directly, Piotr Pasternak (Peter), who confirmed the viewing of this particular car. Two hour drive later, we have been greeted by Peter and ran through the car details. The advisor then went to fetch the car and came back few minutes later to let us know that the car has actually been sold but the finance hasn’t been approved, so it is still available. I have not been told this information over the phone when querying the vehicle. I would expect CarShop to get in touch if such situation occurred, so my time is not wasted. Peter continued and went back to bring the car to take a look at. He returned few minutes later letting us know that unfortunately we won’t be able to view the car due to the keys being locked in the preparation/valeting garage as the car has been out on a test drive and they get cleaned after each drive. I would like to point out the cars which were on show in the shop indoors were not exactly clean. There were crumbs and bits in the boot of one of the cars and the cars looked like they were wiped and smeared with a dirty cloth and just left to dry. These cars are the first thing customers see and they are not kept up to standard for a dealer this size. Since the advisor knew I will be attending to see a specific car, I wasn’t too pleased with this situation. He then started explaining that he thought that I wanted to view a Hyundai and then a Citroen. Firstly, what would be the point in asking for the vehicle details during the initial call. Secondly, I have asked Peter about that car, therefore he knew exactly which car I was interested in. Thirdly, there is a big difference between an Audi and a Hyundai and Citroen, therefore they can’t be that easily confused. Peter carried on and started to blame their system and software and call centre staff stating that the advisors on the phones do not know which cars are available and which car’s aren’t. If that is the case, what is the point in customer service advice over the phone? Also, surely for a dealer this size there should not be any faults with the software and information that is being input such as appointment details. Overall, a very big waste of time and travel not being able to carry out a car viewing despite knowing of the appointment good few hours in advance. I do not recommend this service. This experience I encountered was incomparable to the service I received from CarShop’s competitors who were 100% honest about everything and all the details and didn’t carry out unnecessary questions. They were helpful with only the things that we needed help with and didn’t try to be pushy and didn’t waste time with anything extra or by being dishonest.

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"Great service"
4.4 out of 5 stars See
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Value for money
Resolving issues

Helpful and friendly service from CarShop Northampton.

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"WORST DEALERSHIP "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from CarShop Northampton with a million faults the day after - and trying to get the Customer service team to rectify the issue has taken 3 months of rude staff , stressful phone conversation, chasing around the Customer Service manager for feedback . Very very unprofessional I would honestly not recommend anyone to this Dealer. NEVER AGAIN

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"Very stressed and confused"
1.2 out of 5 stars See
Dealer's knowledgeable
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Value for money
Resolving issues

I met Paul starter senior sales advisor not helpful at all, if l wasn’t strong l would have collapsed inform of you, l don’t know how l even reached home, l brought in my car for m.O.T which l got from them 7months only to be told by this care free man my car needs a timing belt which is 605. So CarShop Northamtpn can’t do the MOT till the belt is done. Who can take that.

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"unhappy"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

In short traded in our car for a Kia Sportage. Staff tried to add an extra £50 for getting the car they recommended. The salesman was disinterested. After we paid over £11K for the car was told had to hand over extra £500 as we had retained our cherished Reg plate. Then once all paid up shownnto the “prepared” and checked Kia to find huge chunk out of the windscreen and couldn’t take the car as windscreen needed to be replaced. Initially told would be fine next day then the next day told would take 4 days. Told would take 7 days to get money back need to change insurance paid for car tax have to make extra journeys to collect the car. No took responsibility no one apologised no one offered any explanation useless. Very unhappy 😔

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"Useless, disinterested,"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My wife and I were looking to buy a Kia Sportage after waiting an age for the 'salesman' to get the car we inspected it but we're not happy with the proce the sales manager came over and said he could get the same car for £500 cheaper and then showed us the same make and model with the same age and mileage at their Swindon branch and we agreed the price and paid a deposit. We viewed the car soon after and agreed to buy it but wanted a cherished plate put on the car we were told Car Shop doesn't do this. My wife's car was being part ex and on the plate so we retained the plate and attended to buy the Kia. We paid over £11K and went to collect our car. At collections we were told we needed to pay £500 deposit as the V5 was for the old reg.... Then when we went to collect the Kia only driven by us a few days earlier the mileage was different and the windscreen had been hit with a brick or similar and immediately it was obvious the windscreen needed to be replaced. We were told this would happen the following day but now been told it will take 4 days and that the spare keys have gone missing. We have asked for an investigation but have been fobbed off. We have demanded our money back but have been told it will take 7 days. We have paid £11,500 for a car we don't have and have extra costs for changing insurance paying for the tax on the car, travelling to Northampton on numerous occasions and the staff keep saying that can't go against their procedures and that yes it's their fault but they can't help.

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"Happy Golf Buyer "
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had my Golf for a few months now and its been great! It drives really well and when I received it, It was nice and clean and in very good shape. All of the dealers were really helpful and friendly and the car was a very good price. I would happily recommend this dealership to anyone.

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"Good overall! "
4.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased an Audi A3 from here in January and up to now I have had no issues with it! It was nice and clean an din great condition and up to now I have had no issues with it at all! it was nice and clean and in very good condition. The dealers explained everything in a way that I could easily understand and were very friendly. They gave me a very good price for my old car and they provide very good additional warranties. I would recommend this dealership.

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Dealership Information

As part of the Carshop Group, at this branch of Carshop which is based in Northampton, you can find not only some great examples across over 25 different makes of car but also some fantastic services and finance offers too. Why not pay a visit to this dealer and see what they have to offer today.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
43 reviews3.5 out of 5 stars — Rated Very Good
Excellent
19
Very Good
7
Average
10
Poor
2
Terrible
5

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Contact Information

Address

Carshop Northampton
Crow Lane Industrial Estate Ravens Way
Northampton
Northamptonshire
NN3 9UD

Get in touch

01604 422050
https://www.carshop.co.uk/northampton

Opening times

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Dealership Statistics

67%
Would recommend this dealer to family and friends
74%
Thought the dealer was knowledgeable and helpful
60%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Carshop Northampton

Company Formed: XXXXXXXXXX
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Directors: XXXXXXXXXX
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VAT Number: XXXXXXXXXX


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