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Car wasn't serviced when they said it had been. Customer service is non existent
Had car 11 weeks and at the moment it's been in 5 garages.3 in halfords were they are clients of.1 at main dealer of nissan.and now back at Northampton carshop were it's been there for a week now.still waiting.. paying these monthly fees and ain't had my car not happy..been giving a crappy courtesy car with car shop and spanners all over it bloody embarrassing. Very poor service and customer support is a a joke.the day I got my car driving home and the EML came on that's how bad this place is. Took 2 weeks to get it in to be fixed.when picked it up all good.but 1 week later came on again.same problem with same part so obviously didn't do the job just wiped it off I suppose. They said at Northampton carshop looking at new year b4 I get my car back that will be 3 week.3 weeks of me paying for a car I have not got.. pissed off with this.will be taking it further with out a doubt.
A BIG LET DOWN. Bought a car January 2019, whilst test driving the car the front brake pads warning light appeared. Car shop Northampton stated that they will fit new brake pads and the car will be ready in a few days. Recieved the car after a few days. Took the car to Audi for a health check after a few weeks of purchase. Audi discovered that non genuine front brake pads were fitted AND the Front brake pads warning light, warning wire was removed, part of the loom had been cut down and the circuit had been bridged out so that the warning light will not come on. Did carshop technicians remove the warning wire to prevent the warning light coming on due to non genuine brake pads fitted? If carshop Northampton technicians did not remove the warning wire then why did they not pick up on this dangerous fault when the new front brake pads were fitted before handing it over to me. Any repair works done by Carshop Northampton technicians, please get them rechecked and retested by a reliable car dealership. Do not trust this company. A few weeks after the purchase of the vehicle, I also realised that the car was consuming high levels of oil. Therefore, took the car back to Carshop Northamptom, they did their diagnostics and stated that it's fine. Thereafter, took it to Audi and after their diagnostics, they stated that the pistons and piston rings needed replacing. In other words, a rebuild of the engine. A job that costs about £6000. Why did Carshop Northampton fail to diagnose such a huge fault? Wouldnt be buying from carshop again. Full of disappointments. Please think twice before purchasing a vehicle from carshop.
service team after purchasing a car from Carshop Northampton. We received the car on 13.11.18 so it is 1 year and 1 day since we have had the car in our possession. I had called due to finding out they have changed the specifications of the front tyres which are not of the same type for the rear. My wife has had a puncture today which led us to being informed they are different and to then find out that the locking nut is not included. The front tyres on the car when we went to visit were bald enough to be deemed illegal and the team agreed that they needed changing and this will be done for when they deliver the car! The car was delivered to us on a wet and cold November evening last year and we were not informed that the locking nut was missing. Carshop have hidden behind the fact that we signed and agreed their Handover checklist that it was in our possession when we received the car even though no thorough handover (apart from coming into our house and telling us the paper work is all there) was done. Furthermore, we were informed by a customer service representative, Maya Haige (apologies if this is spelt wrong), that due to the car being older than a year, they will not be helping us and there is nothing they can do. I was also accused of potentially changing the tyres myself and also mis-placing the locking nut myself and this is something Carshop will not be able to help us with as it is out of the 1 year warranty. I am a strong believer in customer service is best delivered after the point of sale and I can not recommend any part of the after sales support from Carshop. I would like to thank them for mis-informing us of the type of tyre on the car (they needed changing as they were worn to the point of being illegal to drive, even though they never felt the need to tell me this, only until I checked myself) and for the most vague handover I have ever experienced which ensured me everything is where it must be! This has allowed me to come to a very easy decision of never using them again! I am sure as a customer who has spent over £20,000 will be left to figure out how to rectify this themselves as you know, you are out of warranty I'm afraid. Well done Carshop! My opinion, if we are to cast blame, I believe Carshop used the locking nut to replace the two front tyres that were illegal and did not return it back to the vehicle before it was delivered to us. We have had BMW service the car a number of times for... 1) The rear lights had all stopped working - Repaired by BMW 2) The footrest next to the clutch was loose. Removed by BMW for them to inform us that it has been cut by someone and needed a full replacement - Repaired by BMW 3) Fuel filter needed replacing - Repaired by BMW This car was delivered to us with the upmost certainty from the sales team that all necessary vehicle checks and a full service will be carried out before it is delivered to us. The best advice I can give anyone looking for a car - Pay extra and buy from the manufacturer dealerships themselves. As the old saying goes, you buy right, you pay once. Carshop - You are embarrassing! PS - BMW are coming out this evening (currently 21:28) to repair the tyre issue so we can be on the road for work in the morning at no expense to us as this is their way of offering a warranty. UPDATE - 15/11/19 - BMW have come out and repaired the tyre for free and have given us some usual information. Are you ready?? THE TWO TYRES ON THE FRONT THAT WERE REPLACED (AS STATED ON OUR INVOICE AS RUN FLATS) ARE NOT...WAIT FOR IT.....ARE NOT RUN FLATS!! I can guarantee any phone call made to Carshop will be answered with either I changed the tyres myself (without a locking nut of course) or I signed the paperwork on exchange or I am out of warranty and they can not help. AVOID THESE DEALERS!! Amazing how google reviews will not show my review and you have to search by newest! Slippery people these Carshop lot! AVOID AVOID AVOID!
She was pleasant and professional. However the whole process took rather a long time. The handover bit left a lot to de desired. The lady who processed the tax and insurance was also very pleasant. However the valeting team parked the car pointing away from the exit in a very congested car park. It was dark and raining and very difficult to manoeuvre . Customer care seemed to end the minute money changed hands . Not good
Reserved an Audi Q3 (took a month to prepare but was not the branches) After the long wait, I was coming to a point of hating Car Shop and after viewing the recent reviews I had my doubts .... but Radu saved the day! I received a call confirming the vehicle had arrived the Northampton branch. Upon arrival I was greeted by a warm welcoming Senior Sales consultant named Radu. He was very polite and helpful during the whole customer journey experience. Explained the process of what to expect and the next processes i.e. test drive, negotiation (as I was trading in my vehicle), etc. He took care of me and gave me the reassurance I was in safe hands. I also had meet the branch manager Alex who was also welcoming and sympathised for my long wait of vehicle delivery. THANK YOU VERY MUCH NORTHAMPTON BRANCH! I definitely recommend to buy from Car Shop (especially from Radu!) Word of advice - it's not the branches fault if the vehicle is delayed, this is down to the communication between contact centres & branches. Granted, communication is something which is lacking but for service wise they've got this in the bag!
Bought a car from here a couple of years ago, it was 3 years old when I purchased it, wasn't a bad price at all, had a few extras put on the deal, paid for 3 years servicing, Mots and valets now this is all a massive lie, it isn't 3 years of them at all, it's 2 of them over 3 years..... The day I picked my car up it had just 'passed' a 141 point check, the car had a puncture which they deemed was my fault, after hassling them they agreed to replace the tyre, they took a Bridgestone potenza off and put a £40 gowind tyre on, it lasted all of 1800 miles. When I took my car into them for its mot 6 months after buying it, it failed on brake disks and pads, wipers, contaminated brake fluid and bald tyres, they insisted I needed to spend £700 to correct these to pass the mot. These had all been replaced before I bought it.... I know a thing or 2 about cars and argued the fact that I didn't need any of them yet they said they wouldn't release the car without doing the work as it was unsafe.... After much more arguing they said It would pass the mot with a tyre, which it didn't need, but just to get my car back I paid for a tyre (£180). Never entertained them after this, my cousins car, by the powers that be, failed on the exact same things. To this day they still ring me, which I ignore yet every Friday at half past 5 they call me and leave voicemails asking me to call them back as a matter of urgency regarding my car. Stay away from them, they get hold of you and that's it.
I brought my car 14.09.19 from the car shop Northampton. I took it in today 11.10.19 at the service reception (pre booked) due to noise on changing gears. I’m told there is a problem with the gear box and may need changing. Booked in to have 2 days work on it. Pay over £5k and afternoon 4 weeks, there is a problem! This is not acceptable to be sold a car that requires work already!! I am told the dealer don’t to a test run, service check!! Any future clients, get a check done. Lucky I have a full breakdown cover Plan, so I’m covered, if this was not done, god knows what it would have cost! I would have kicked off even more... Be careful when buying. I will say the service reception was very helpful and useful. Although star rated high in some areas, this is a mixture when purchasing and at today’s date.
Disgusted is all I can say about CarShop Northampton! I wanted to purchase a Hyundai Tucson from the Car Shop on 06/10/2019. When I called the customer service team they were friendly & helpful, when I drove up from Essex to Northampton, the security guard upon arrival was courteous. However, all I can say is WOW, ALEX the sales rep was beyond rude! He was not interested in helping us at all; he didn’t know anything about the car itself and he had no interest in what we wanted to know. We were made to feel like we were a real inconvenience to his day. I explained I did not need finance as I had the money for the car, only to be responded to snidely with 'Oh that's a lot of money you have… huh!' - It was my savings, not that this should be relevant. I then asked about the car, only to be constantly told ‘I don't know or I will look on the computer’, I asked about the numerous small scratches on the car only to be told 'all cars get scratches, what do you expect, this can happen within 2 months of owning a car!' This was not my point! I then asked how many owners the car had had, only to be told ‘I don’t know, maybe 1 or 2, I’ll have to find out’ But he didn’t, he just stood there in silence; Alex told me nothing about the car, nothing about the history or the spec/technical features of the car – Basically he just stood there with the hump for some reason! I explained that I had been given an over the phone estimate about my car I was looking to part exchange, Alex didn't even ask what I had been told, he just stated ‘it's an estimate not a promise!’ We really couldn't believe his attitude; he didn't speak to us when we viewed the car he just stood there holding the keys. We didn't even get to start the engine or take the car for a test drive. When we went to his desk he didn’t look at us when he spoke to us, he just stared at the computer and replied with one worded answers, so we only got to speak to the side of his face. Every question we asked was answered with either 'I don't know I'll check' or with a shrug of the shoulders. I then asked if there was any negotiation on the price, Alex replied ‘NO!’ I enquired not at all, even for cash? ‘NO!’ all whilst staring at his computer. I then said Ok I don’t what else to say to you – Alex stood up, got his jacket and walked off! You really had to be there to believe it. Alex wasted our time and our day; we drove for 3 hours in total that day and were in the car sales place for less than 30 minutes! Do not waste your time with this company. I will now save a little longer and pay the extra to go direct to Hyundai, as I don't see why a rude, ignorant sales man like ALEX at the Car Shop should get the commission on my £15,000 plus cash sale!
Extremely poor service from Northampton branch. Over a week I have been trying to get through, on hold for 20 mins. Whilst being told several times, I would receive a call for the car to be repaired......still a week later I am waiting. Absolutely furious, not acceptable
As part of the Carshop Group, at this branch of Carshop which is based in Northampton, you can find not only some great examples across over 25 different makes of car but also some fantastic services and finance offers too. Why not pay a visit to this dealer and see what they have to offer today.
Deals in: Cars
Manufacturers: Sells a variety of makes and models
Crow Lane Industrial Estate Ravens Way
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