0% Reviews
replied to
51% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


107 reviews from our car dealer reviews community
Leave a review for CarShop Northampton
Leave a review

107 reviews from our car dealer reviews community

Leave a review for CarShop Northampton
Leave a review
"Avoid Avoid Avoid "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Two cars within 6 months both with major faults - warranty waste of money as the wriggle out with clauses - please do not under any circumstances use these to purchase a car absolute bunch of conmen. Reporting to trading standards car not fit for purpose.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Returning Customer "
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Second time in buying a car from The Car Shop. Both times traded in my Audi’s straight forward part exchange both times. Didn’t feel rushed or pressured at anytime. Everything was explained fully any questions I had Josh answered and was really helpful with helping me choose my new car and letting me have a good look around. Matt also was helpful in organising the final details and getting a few things sorted with the car before I collected. The only thing negative was the amount of time waiting to finalise details on collection of the car. Had an appointment for 5.30pm was waiting for over an hour and half then the car hadn’t been valeted even though this was agreed Debbie in collections was really helpful and organised for me to take the car back to get valeted. Mike on customer services has been helpful in organising bringing the car in to have a look at a couple of things what need rectifying. On the whole my experience was a good one. Second time in buying a car from The Car Shop. Both times traded in my Audi’s straight forward part exchange both times. Didn’t feel rushed or pressured at anytime. Everything was explained fully any questions I had Josh answered and was really helpful with helping me choose my new car and letting me have a good look around. Matt also was helpful in organising the final details and getting a few things sorted with the car before I collected. The only thing negative was the amount of time waiting to finalise details on collection of the car. Had an appointment for 5.30pm was waiting for over an hour and half then the car hadn’t been valeted even though this was agreed Debbie in collections was really helpful and organised for me to take the car back to get valeted. Mike on customer services has been helpful in organising bringing the car in to have a look at a couple of things what need rectifying. On the whole my experience was a good one.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Poor after care service "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not impressed! I purchased a Mercedes CLA for my wife only to realise that when we got home the Sat Nav software was missing, despite being advertised as having it. After 4 phone calls i was informed someone would come back to me within 24 hours. 3 weeks later and still no contact or reply... They are only interested in taking your money and clearly don’t care about providing a quality after care service. What ever happened to the days of making your customers feel valued for their custom? I honestly believe urgent training in the art of providing excellent customer service is required at this showroom.

Get Car Leasing

Reviewer has confirmed their email address

+1 Found this review helpful
"Worst postpurchase service ever. "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Tried to book car for service. I am on service plan. They forgot to call back... When I called them again, they booked service and I booked replacement car. Of course no one booked it for me. and a lot more bad stories about this service... Previously they lost some parts from my car.. Etc...

Get Car Leasing

Reviewer has confirmed their email address

+2 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A fantastic service from beginning to end. Alex H was helpful and informative, but without being pushy. He was patient whilst I thought about the various options and I felt confident in my final choice. Would certainly recommend.

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"RIP off merchants"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

BEWARE what you buy from this lot . They buy cars from auctions claim to do hundreds of checks and repairs then sell them for top dollar . Complete bullshit. I recently bought a peugeot 2008 and paid over 1600 plus my PX . The car I sold to them was MUCH BETTER THAN THE ONE I BOUGHT ! TRYING TO GET THEM TO DO REPAIR WORK WITHIN THEIR SO CALLED 3 MONTH WARRANTY IS ALMOST IMPOSSIBLE. STAY WELL CLEAR OF THESE COWBOYS. NOW REPORTING THEM TO TRADING STANDARDS AND DVSA I HAVE REAL EVIDENCE THAT THEY ARE ISSUING BENT MOT CERTIFICATES I AM EX MET POLICE TRAFFIC COP YOU HAVE BEEN WARNED !

"Very helpful"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Debbie on reception was fantastic , approachable, kind and extremely helpful !! And she should have a 5 star rating , she could not have done more !!

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
"Amazing service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Colin was brilliant and very pleased with the car. Top marks 👌

"very helpful "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

extremely helpful and polite staff. happy with my purchase

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"New car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great car just what I wanted , car shop team went out their way to help me get the car as quick and easy as possible thank you

Get Car Leasing

Reviewer has confirmed their email address

+0 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Car Leasing Deals

Kardi Powered

Dealership Information

As part of the Carshop Group, at this branch of Carshop which is based in Northampton, you can find not only some great examples across over 25 different makes of car but also some fantastic services and finance offers too. Why not pay a visit to this dealer and see what they have to offer today.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
107 reviews3.1 out of 5 stars — Rated Average
Excellent
41
Very Good
11
Average
15
Poor
16
Terrible
24

Add Review


Contact Information

Address

CarShop Northampton
Crow Lane Industrial Estate Ravens Way
Northampton
Northamptonshire
NN3 9UD

Get in touch

01604 422050
https://www.carshop.co.uk/northampton

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

51%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About CarShop Northampton

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information

Working with Car Dealer Reviews

We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £99 per month.

Learn more about how our service works below.

Find out more