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51 reviews from our car dealer reviews community
Leave a review for CarShop Northampton
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51 reviews from our car dealer reviews community

Leave a review for CarShop Northampton
Leave a review
"Efficient and Quick "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Ollie Stock dealt with us brilliantly, he was courteous, knowledgeable, efficient and he had a sense of humour! We found our ideal car at a great price, would definitely recommend

"Very poor service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Carshop In Northampton is the only car retailer I know who won’t let you browse their vehicles without booking in first

"POOR SERVICE, LIES AND BROKEN CARS"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I urge people to stay clear of Carshop Northampton, on initial visit the sales advisor came across very nice and helpful, he gave me lots of information and guidance on the car, which I later found out was wrong and he had made a number of untrue claims in relation to the car and the finance. Since having the car I have had nothing but problems and have made a formal complaint to management which stands as unanswers 20 days later, I took the car in for an inspection to be fixed and none of the found repairs by an independent garage was picked up but Carshops engineers. After 21 days of use, the independent garage has identified issues with the wheel bearings and wheel alignment, snapped suspension, an unknown noise from the engine, I later find out that i have actually been mis-sold a finance agreement after specifically requesting a PCP on the vehicle. Please avoid this company no matter what, as it will cost you dearly long term and you will find better customer service at McDonald's.

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+2 Found this review helpful
"Most unpleasant hardsell ever!"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Most unpleasant “hard sell” ever from Carshop Northampton. Wasted half a day off work to be patronised and not “allowed” to test drive the car we’d pre-arranged to test drive (only “allowed” to do anything more than a cursory look if were prepared to sign up to buy the car the car there and then on their computer system Oh but they were willing to sell us finance we didn’t need and buy our current car off us that we didn’t want to sell, While this is no doubt simply the policy of the company rather than the fault of the individual sales man, the person we saw - Piotr Pasternak -was not a good combination with the sales policy applied. The forced style of telling us (a) we were very late ...which we weren’t (arrived 1215 for 12-1pm Booking), (b) said we should reserve in advance the car if we want to see it, and he acknowledged we had (we’d phoned the day before and asked to arrange to test drive it and agreed a slot of 12-1pm), (c) the repeated pushing that unless we buy it now we would lose it...and he was only trying to give his advice for my own good! Most bizarrely wouldn’t actually let us to look at the car....!!!, Found them through autotrader, wasted time going to a place over an hour away to be unable to see the thing and told how he knew better than us about what we wanted (without actually listening to us) After leaving we later phoned up to ask a question, and Piotr had no desire to talk to us and told us to send a text! A bad experience. Certainly not going back! PS The car was actually exactly what we were looking for, so looking forward to buying one from elsewhere in the next couple of days :)

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+2 Found this review helpful
"Andrianasolo Avisoa"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi there! On 19th of November 2018 I valued my car BMW 5 serie year 2009 and One of Carshop Northampton customer service is called me strait way to discas my car price and for booking appointment for me! Hi was offer me price and I said that's fine for me ! The next day I called them again to confirm my appointment and to told him on the phone I'm leaving far way in Dorset so I don't want to drive ups 3 hours trip to get there and they not buy my car I had told him about ten times to make so they buy my car because I leave far way and I send pictures to them to view my and hi said we happy for it and bring here! I went there on Saturday 24th of November 2018 at 1 1am drive up there about 3 hours from Dorset get there and they not buy my car they offer me even not half price off the valuation of my car! Finally I decided to take my car back home because the offer is different than we spoke on the phone and On line valuation ! I spend money for fuel to get there and back home even they not apologized to me about that or said pay back the money I spend for fuel! I'm really no happy for they customer service and I want planning to buy a car from them but not now any more! For me the Carshop Northampton customer service zero stars and not good enough for customer Not them don't buy my car make me upset just they change they mind and the price change as well when I went there ! I don't want this experience happening to someone as well in future. Many thanks.

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+2 Found this review helpful
"Customer Service is a Joke"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Don’t fall for the service plan at Carshop Northampton, nonsense it basically worthless. Took my car in for an MOT the service center staff are rude and not even a little helpful, The car failed on emissions, not unusual for diesels, the so called senior customer service person basically refused to do explain the issue to my wife but did tell her if she drove the car away and crashed the police would prosecute her for driving a car that had failed an MOT!!! Despite having 2 weeks left on the valid MOT. Took it back a few days later for a retest and it passed, went to the car to find the key fob had stopped working and the car wouldn’t start, went back to the senior customer care again who told me there’s nothing he can do as he put his foot on the desk to tie his shoes!! Told me I would have to leave it till the next day but can’t promise anything and it’s “nothing they have done, it’s pure coincidence, the car was fine when they drive it out of the garage”. After a discussion telling him he’s returning my car faulty and they need to sort it he reluctantly got someone to come and reprogram the key. Cancelling the service plan and i will NOT be returning.

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+1 Found this review helpful
"AVOID"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID CARSHOP NORTHAMPTON - I honestly can’t stress this enough! I bought a 13 plate Ford S-Max from here in September and have had nothing but problems with it. The service from the service centre staff has been beyond appalling. My car actually broke down and got towed by the RAC 5 weeks after we bought it and the service team showed no empathy, were not apologetic and really weren’t interested in helping me until I started kicking off and even then my car still has ongoing problems which an independent garage confirmed. Please take your money and go somewhere where you will be treated better. I am disgusted by the Car Shop and really hope no one has to go through what I am. I am stuck with a shit car that is unreliable and unsafe to drive.

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+1 Found this review helpful
"Disgusting service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from the Carshop Northampton that needed work, said we would go ahead if the work was done. When we went to pick the car up, we were told that we had 12 months warranty on the repair and part. Given the keys to the car, no V5, no tax, no petrol, no one went over the car, we weren’t given the opportunity to test drive. When we got to a garage to get petrol, the fault reappeared and the drivers door would not open! Absolutely appalled from start to finish. Took the car back and we were told that the door was only lubricated, never fixed or parts replaced like we were assured!! Still waiting for our money back. Been unable to talk to head office or a manager, as they won’t return calls. Disgusting service.

"Almost a scam"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We (my wife and I) went to the Car Shop Northampton branch to search for options of the specific car model we had in mind. We find one that we thought might be good so we paid a deposit to secure the car in case we couldn't find other better options. We did find a better car so we contacted Carshop to cancel the reservation and get the refund. Over 4 months later we still to this day (17/10/18) have not received the refund and we're chasing it with the bank as we've lost all faith in Carshop. Avoid them at all costs.

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+2 Found this review helpful
"No faults, for a few months"
2.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car in June from the Car Shop Northampton, car has been good until late September when I needed to use my rear demister. Turns out that CarShop tried to remove the Mercedes sticker and broke the top few lines of the rear element. I phoned up about getting it fixed to be told that my car is no longer under warranty and that I would have to pay to get them to fix it. I am not sure how I was expected to test a rear element in the hottest summer on record, but apparently I was. Shocking customer service, will never be using again.

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Dealership Information

As part of the Carshop Group, at this branch of Carshop which is based in Northampton, you can find not only some great examples across over 25 different makes of car but also some fantastic services and finance offers too. Why not pay a visit to this dealer and see what they have to offer today.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
51 reviews3.2 out of 5 stars — Rated Average
Excellent
20
Very Good
7
Average
10
Poor
4
Terrible
10

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Contact Information

Address

CarShop Northampton
Crow Lane Industrial Estate Ravens Way
Northampton
Northamptonshire
NN3 9UD

Get in touch

01604 422050
https://www.carshop.co.uk/northampton

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Dealership Statistics

60%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About CarShop Northampton

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